Technical Specialist

73163 Oklahoma City, Oklahoma Meta

Posted 4 days ago

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Job Description

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Technical Specialist

73163 Oklahoma City, Oklahoma Meta

Posted 15 days ago

Job Viewed

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Job Description

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Senior Automotive Technical Specialist

73102 Oklahoma City, Oklahoma $90000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Automotive Technical Specialist to join their dedicated team, based in our facility in Oklahoma City, Oklahoma, US . This role is crucial for providing expert technical support, diagnostics, and solutions for our automotive products and services. You will be instrumental in resolving complex technical issues, developing training materials, and ensuring the highest level of technical competency within our service network. This is an excellent opportunity for a seasoned automotive professional to contribute to our success.

Key responsibilities include performing in-depth diagnostics on a wide range of automotive systems, including engine, transmission, electrical, and chassis components. You will troubleshoot and resolve complex mechanical and electronic issues, often requiring a deep understanding of vehicle systems and integrated technologies. Developing and delivering technical training programs for service technicians and internal teams will be a core function. You will also create and update technical service bulletins, repair manuals, and diagnostic guides. Providing expert consultation and support to field service technicians and customer service representatives is essential. Staying current with the latest automotive technologies, diagnostic tools, and repair techniques is a fundamental requirement. The ideal candidate will have a passion for automotive excellence and a proven track record of problem-solving complex technical challenges.

We require an Associate's or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field, or equivalent vocational training and experience. A minimum of 7 years of experience in automotive diagnostics and repair, with a specialization in complex systems, is mandatory. ASE certifications (e.g., Master Automobile Technician) are highly desirable. Proven experience in a technical support or training role within the automotive industry is essential. Strong analytical, problem-solving, and diagnostic skills are required. Excellent communication, interpersonal, and presentation skills are necessary to effectively convey technical information to diverse audiences. Familiarity with various diagnostic software and hardware is a must. The ability to work independently and as part of a collaborative team is critical. Join us and contribute to advancing automotive technology and service quality.
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Technical Product Specialist

73163 Oklahoma City, Oklahoma CHS Inc.

Posted 3 days ago

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Job Description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
**Summary**
**_Cultivate your career!_**
CHS Animal Nutrition is in search for a Technical Product Specialist! This position will provide key advancements to our lifestyle feed segment by delivering expert consultation, strategy development and support to our dealers & sales teams. Our brand is a profitable nutrition solution, providing not only high-quality, economical feeds, but also a number of services to help you succeed in the competitive livestock and poultry industry. This opportunity offers a flexible remote work environment, 50% travel expectaton, along with competitive pay & benefits - apply today to become part our global impact!
_* Preferred working locations: WA, OR or MT_
**Responsibilities**
+ Provide input for innovative solutions to address the Lifestyle feed segment
+ Able to train CHS sales consultants and dealers on feeding and general management concepts for Lifestyle animal species (poultry, equine, goat, and others)
+ Exceptional presentation skills to support producer meetings to educate Lifestyle animal owners on Payback/Equis nutritional programs and products
+ Strong background and experience successfully connecting with owners of Lifestyle animals
+ Identify emerging trends in the Lifestyle feed segment and contribute input to create products and services to address them
+ Provide professional consultation in animal science and nutrition formulation, advising clients on optimizing livestock health, productivity, and regulatory compliance within the animal science and feed industry.
+ Cultivate strong professional relationships across the industry by actively networking with dealers, suppliers, and internal teams to enhance collaboration, market insight, and business growth.
**Minimum Qualifications (required)**
+ High School diploma or GED
+ 2+ years of experience in Product Research and Development
**Additional Qualifications**
+ Bachelor's degree preferred in Animal Science, Nutrition, or closely related subject
+ Long term experience heavily focused in animal nutrition lifestyle, market and/or industry directly related to production management.
+ Strong technical skills in MS office, teams & powerpoint
+ Ability to travel up to 50%
+ Preferrably reside in OR, WA, or MT
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._
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Technical Product Specialist

73163 Oklahoma City, Oklahoma CHS Inc.

Posted 14 days ago

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Job Description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
**Summary**
**CHS, Inc.** has an exciting opportunity in our Agronomy division in the Pacific Northwest. We are looking for a **Technical Product Specialist** for providing technical agronomy service and sales support to Account Managers and customers within the assigned geography. Continous communication with regional account managers to determine the product, technical and sales support needs of the sales force is essential. The job will focus on identifying sales support, and data needs to develop selling messages, tools and training. These responsibilities will be focused on efforts to support the marketing direction of branded products.
**This role can be located in Washington, Oregon, Idaho, or Montana.**
**Responsibilities**
+ Assist account managers with building customer confidence and proper positioning of CHS proprietary products.
+ Provide technical information and selling support with a particular emphasis on CHS proprietary products that are applicable within the geography assigned.
+ Participate in and present to customers and coworkers at various meetings throughout the geography assigned.
+ Train personnel to effectively deliver technical information to customers.
+ Coordinate with the research and product analyst to assist with the accumulation of data from appropriate field demonstration trials and replicated research trials and provide the data to the research and product analyst.
+ Evaluate new potential products.
+ Assist marketing personnel with information needs and technical decisions.
+ Assist with the development of technical selling tools for use by personnel including but not limited to presentations, technical bulletins, promo sheets, and the application manual.
+ Act as liaison with private and public university research company or institution personnel to facilitate the testing of new and existing products in coordination with the research and product analyst.
+ Interface with key centers of influence within the assigned geography including commodity groups, University personnel and independent crop consultants to remain on current and future crop production issues.
+ Assist in documentation, investigation, and resolution of customer complaints.
+ Organize, coordinate, and otherwise facilitate topics and speakers relating to one or two-day CCA-CEU meetings that occur across the territory throughout the course of a year.
+ Able to work extended hours as business requires
**Minimum Qualifications (required)**
+ Bachelors Degree in agronomy, plant pathology, entomology or weed science
+ 4+ years of experience in agricultural industry with field research, data evaluation skills and technical service background.
**Additional Qualifications**
+ Advanced degree preferred in agronomy, plant pathology, entomology or weed science
+ Excellent written and verbal communication skills
+ Proficient computer skills
+ Proficient technical writing skills
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse
**Physical Requirements**
+ Ability to travel regionally up to 50% of the time. Majority of travel will be day travel.
+ Lifting up to 50 lbs.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
This position is designated by CHS Inc. as a safety-sensitive position pursuant to Washington law, RCW . Please be advised that due to this designation (and notice to applicants of the same), the pre-employment drug testing panel for this position will include marijuana and its metabolites.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._
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Senior Technical Support Specialist

73101 Oklahoma City, Oklahoma $60000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a seasoned Senior Technical Support Specialist to join their dedicated remote team. This role is ideal for an experienced professional who excels at troubleshooting complex technical issues and providing exceptional customer service. You will be responsible for diagnosing and resolving hardware, software, and network problems for a diverse user base, primarily supporting internal systems and external clients. The Senior Technical Support Specialist will act as a point of escalation for challenging technical inquiries, guiding junior support staff and contributing to the knowledge base. This position requires a deep understanding of operating systems (Windows, macOS, Linux), networking protocols, and common business applications. You will engage with users via phone, email, and chat, providing clear, concise, and timely solutions. A key aspect of this role involves documenting issues, solutions, and user feedback to improve overall support processes and product offerings. The successful candidate will demonstrate strong problem-solving skills, patience, and a customer-centric approach. This is a fantastic opportunity to leverage your technical expertise in a fully remote environment, contributing to the smooth operation of our client's technology infrastructure and ensuring high levels of user satisfaction.

Responsibilities:
  • Provide advanced technical support for hardware, software, and network issues.
  • Diagnose and resolve complex technical problems, escalating when necessary.
  • Guide and mentor junior technical support staff.
  • Create and maintain comprehensive documentation for troubleshooting and solutions.
  • Respond to user inquiries via phone, email, and chat in a timely manner.
  • Identify trends in support issues and recommend proactive solutions.
  • Assist with the deployment and configuration of new hardware and software.
  • Contribute to the development of support policies and procedures.
  • Ensure high levels of customer satisfaction through effective support.
  • Manage and prioritize support tickets to meet service level agreements (SLAs).
Qualifications:
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5+ years of experience in technical support or helpdesk roles.
  • Expertise in troubleshooting Windows, macOS, and common software applications.
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent communication and interpersonal skills, essential for remote interaction.
  • Ability to explain technical concepts to non-technical users.
  • Experience with remote support tools.
  • Customer-focused attitude and problem-solving abilities.
  • Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Apply Now

Senior Technical Support Specialist

73101 Oklahoma City, Oklahoma $70000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote team. This role is crucial for providing advanced technical assistance and troubleshooting for complex software and hardware issues across the organization. You will be responsible for resolving escalated support tickets, diagnosing intricate technical problems, and implementing effective solutions to ensure seamless user experience and minimal downtime. Key responsibilities include providing expert guidance on system configurations, software installations, network connectivity, and hardware diagnostics. The Senior Technical Support Specialist will also play a vital role in documenting technical procedures, creating knowledge base articles, and training junior support staff. The ideal candidate possesses a deep understanding of operating systems, network protocols, common software applications, and troubleshooting methodologies. Exceptional problem-solving skills, strong communication abilities, and a patient, customer-centric approach are essential. Experience with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and IT asset management is highly desirable. You will be instrumental in maintaining the highest levels of technical support, ensuring employee productivity, and contributing to a positive IT environment. This remote position requires a self-motivated individual with excellent time management skills and the ability to work independently while collaborating effectively with colleagues.

Key Responsibilities:
  • Provide advanced technical support for software, hardware, and network issues.
  • Diagnose and resolve complex technical problems for end-users.
  • Escalate and manage unresolved issues with appropriate teams.
  • Develop and maintain technical documentation and knowledge base articles.
  • Assist with IT asset management and inventory control.
  • Train and mentor junior technical support staff.
  • Proactively identify and suggest improvements to IT systems and processes.
  • Ensure adherence to IT policies and procedures.
  • Manage user accounts and permissions.
  • Participate in IT projects and initiatives.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in technical support or IT helpdesk roles.
  • Proven experience troubleshooting complex technical issues in a diverse IT environment.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
  • Experience with remote support tools and ticketing systems.
  • Excellent analytical, problem-solving, and diagnostic skills.
  • Exceptional customer service and communication abilities.
  • Ability to work independently and manage workload effectively.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
Apply Now
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Remote Technical Support Specialist

73101 Oklahoma City, Oklahoma $45000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a dedicated and customer-focused Remote Technical Support Specialist to join their fully remote support team. This role is essential for providing high-level technical assistance to our diverse user base. You will be responsible for diagnosing and resolving hardware, software, and network issues via phone, email, and chat. This position requires excellent communication skills, a patient demeanor, and a strong ability to troubleshoot complex technical problems. You will document support requests, track issue resolution, and contribute to our knowledge base to improve customer self-service capabilities. The ideal candidate is proactive, detail-oriented, and possesses a passion for helping others overcome technical challenges. This is a remote-first position, meaning all work will be conducted from your home office. You must have a reliable internet connection and a dedicated workspace conducive to focused work. Responsibilities include:
  • Providing first-tier and second-tier technical support to end-users.
  • Diagnosing and resolving hardware, software, and network issues efficiently.
  • Responding to support tickets and customer inquiries in a timely manner.
  • Guiding users through step-by-step solutions for technical problems.
  • Documenting all support interactions and resolutions in the ticketing system.
  • Escalating complex issues to appropriate support tiers or departments.
  • Contributing to and maintaining the internal knowledge base and FAQ sections.
  • Identifying trends in support requests and providing feedback for product improvement.
  • Assisting with onboarding and setup of new user accounts and equipment.
  • Ensuring a high level of customer satisfaction through effective communication and problem-solving.
Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
  • Proven experience in technical support or a similar customer-facing IT role.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications and productivity suites.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional verbal and written communication abilities.
  • Ability to remain calm and professional under pressure.
  • Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
  • Ability to work independently and manage time effectively in a remote environment.
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Senior Technical Support Specialist

73101 Oklahoma City, Oklahoma $65000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated team in Oklahoma City, Oklahoma, US . This role is critical in providing advanced technical assistance to our clients, troubleshooting complex software and hardware issues, and ensuring a seamless user experience. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. Responsibilities include responding to escalated technical support tickets, diagnosing and resolving intricate hardware, software, and network issues, documenting troubleshooting steps and solutions, providing training and guidance to junior support staff, and collaborating with engineering and product teams to identify and resolve recurring issues. You will also be responsible for maintaining knowledge base articles, contributing to process improvements, and ensuring timely resolution of customer inquiries while maintaining high satisfaction ratings. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. At least 5 years of experience in technical support, with a proven ability to handle complex issues, is essential. Certifications such as CompTIA A+, Network+, or Microsoft Certified are a strong advantage. Excellent communication skills, both written and verbal, and the ability to explain technical concepts to non-technical users are paramount.
Apply Now

Remote Technical Support Specialist

73102 Oklahoma City, Oklahoma $55000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a dedicated and skilled Remote Technical Support Specialist to provide exceptional assistance to users from the comfort of their own homes. This is a fully remote position, requiring a proactive approach and excellent self-management skills. You will be the first point of contact for customers experiencing technical issues with our products and services, diagnosing and resolving hardware, software, and network problems. Responsibilities include responding to support tickets via email, chat, and phone, documenting issues and solutions accurately in our knowledge base, and escalating complex problems to senior support staff or engineering teams. The ideal candidate possesses a strong technical aptitude, a deep understanding of common operating systems (Windows, macOS, Linux), and familiarity with networking concepts. Excellent communication and interpersonal skills are paramount, as you'll be explaining technical solutions to non-technical users with patience and clarity. You should be comfortable working independently in a remote setting, maintaining high levels of productivity and customer satisfaction. A proven ability to troubleshoot effectively and think critically under pressure is essential. Prior experience in a customer service or technical support role is required, preferably in a remote capacity. Familiarity with CRM software and remote support tools is a plus. We are looking for individuals who are passionate about technology and committed to providing outstanding customer experiences. This is a fantastic opportunity to advance your career in a remote-first environment with a company that values innovation and employee well-being. Join our team and make a difference by helping our users succeed.
Apply Now
 

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