39 Technical Roles jobs in Troutdale

Our client, a major player in the aviation industry, is seeking a highly skilled and experienced Airline Fleet Technical Specialist to join their team in Portland, Oregon, US . This role is critical for ensuring the airworthiness, reliability, and optimal performance of their fleet. The ideal candidate will possess extensive knowledge of aircraft systems, maintenance procedures, and regulatory compliance within the aviation sector. You will be responsible for providing technical expertise, troubleshooting complex issues, and contributing to fleet strategy.

Responsibilities:

• Provide expert technical support for specific aircraft types within the fleet, addressing complex engineering and maintenance issues.
• Develop and implement maintenance programs to ensure fleet reliability and airworthiness.
• Analyze fleet performance data to identify trends, root causes of failures, and areas for improvement.
• Collaborate with manufacturers, regulatory authorities (e.g., FAA, EASA), and internal engineering teams.
• Oversee the resolution of technical discrepancies and non-routine maintenance tasks.
• Review and approve technical documentation, service bulletins, and airworthiness directives.
• Contribute to aircraft modifications, upgrades, and modifications programs.
• Develop and deliver technical training to maintenance personnel and flight crews.
• Participate in accident and incident investigations, providing technical expertise.
• Manage warranty claims and support negotiations with suppliers.
• Ensure compliance with all applicable aviation regulations and company policies.
• Evaluate new aircraft technologies and make recommendations for fleet integration.
• Develop and maintain strong working relationships with all stakeholders.
• Prepare technical reports and presentations for management.
• Champion safety initiatives and foster a strong safety culture within the maintenance organization.

Qualifications:

• Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 7 years of experience in aircraft engineering, maintenance, or technical support within the airline industry.
• In-depth knowledge of one or more major aircraft types (e.g., Boeing, Airbus).
• Strong understanding of aircraft systems, structures, engines, and avionics.
• Proficiency in aircraft maintenance regulations (e.g., FAR Part 121).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong written and verbal communication skills, with the ability to present technical information clearly.
• Ability to work independently and collaboratively in a demanding environment.
• Experience with aircraft configuration control and maintenance planning software is a plus.
• Relevant A&P license is highly desirable.

Our client is looking for a highly skilled Senior Technical Support Specialist to join their dynamic team in Portland, Oregon, US . This role is crucial for providing advanced technical assistance and ensuring the seamless operation of our client's IT infrastructure and software solutions. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and educating users on best practices. The ideal candidate will possess a deep understanding of various hardware, software, and network configurations, along with excellent diagnostic and problem-solving skills. Responsibilities include managing support tickets, escalating issues when necessary, documenting technical solutions, and contributing to the development of support knowledge bases. You will also play a key role in identifying trends in support requests and recommending system improvements to prevent future problems. This position requires strong communication and interpersonal skills, as you will be interacting with users at all technical levels. The ability to explain technical concepts clearly and concisely is essential. This is a hybrid role, offering a balance between in-office collaboration and the flexibility of remote work. We are seeking a proactive individual who can work independently and as part of a collaborative team. Experience with specific enterprise software, CRM systems, or IT service management (ITSM) tools is highly desirable. A commitment to providing exceptional customer service and a passion for technology are key attributes. You will be a vital part of ensuring user satisfaction and maintaining the integrity of our client's technology systems. Continuous learning and staying updated with emerging technologies will be critical for success in this evolving role. Join a supportive team and contribute to the technical excellence of our client.

Our client is seeking a highly experienced Senior Technical Support Specialist to provide advanced support for their sophisticated software solutions. This is a fully remote position, offering the flexibility to work from home. The ideal candidate will possess a deep understanding of enterprise-level software applications, exceptional troubleshooting skills, and a passion for delivering outstanding customer service. You will be responsible for resolving complex technical issues reported by clients, diagnosing software defects, and collaborating with engineering teams to ensure timely resolutions. Responsibilities include: providing tier 3 technical support for software products, analyzing and troubleshooting complex user-reported issues via phone, email, and remote access tools, escalating critical issues to development and engineering teams with detailed diagnostic information, documenting solutions and creating knowledge base articles, training and mentoring junior support staff, contributing to product improvement by identifying recurring issues and providing feedback, managing customer escalations and ensuring client satisfaction, and participating in on-call rotations as needed. A strong understanding of IT infrastructure, network protocols, and operating systems (Windows, macOS, Linux) is essential. Experience with CRM systems and ticketing platforms is required. You will be the primary point of contact for our most challenging technical problems, requiring excellent problem-solving abilities, clear communication, and a patient, customer-centric approach. If you thrive in a fast-paced, remote environment and have a talent for dissecting and solving intricate technical puzzles, we encourage you to apply. This role is based in the Portland, Oregon, US region but is fully remote.
Responsibilities:

• Provide advanced technical support for complex software products and systems.
• Diagnose, troubleshoot, and resolve challenging customer-reported issues.
• Escalate critical problems to engineering with thorough documentation.
• Develop and maintain a comprehensive knowledge base of solutions.
• Mentor and guide junior technical support representatives.
• Identify trends in support issues and provide feedback for product improvement.
• Manage customer interactions to ensure high levels of satisfaction.
• Collaborate with engineering and product teams to resolve bugs and implement fixes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a related role.
• In-depth knowledge of operating systems (Windows, macOS, Linux) and network protocols.
• Proven experience troubleshooting complex software applications.
• Excellent analytical, problem-solving, and diagnostic skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.

Our client is seeking a dedicated and proficient Technical Support Specialist II to join their customer success team in Portland, Oregon, US . This role is pivotal in providing high-level technical assistance and problem resolution to our client's diverse user base. The ideal candidate will have a comprehensive understanding of software applications, hardware troubleshooting, and network connectivity, coupled with outstanding communication and de-escalation skills. You will be responsible for handling complex support tickets, guiding users through intricate technical issues, and documenting solutions for knowledge base enhancement. This position requires a customer-centric approach, a passion for technology, and the ability to work effectively in a dynamic support environment.

Key Responsibilities:

• Provide advanced technical support via phone, email, and chat to resolve complex customer issues.
• Diagnose and troubleshoot software, hardware, and network-related problems.
• Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in training junior support staff and sharing best practices.
• Identify recurring technical issues and provide feedback to product development teams for improvement.
• Proactively communicate with customers regarding issue status and resolution timelines.
• Participate in user acceptance testing for new software releases and updates.
• Contribute to the continuous improvement of support processes and customer satisfaction metrics.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical and problem-solving skills with a methodical troubleshooting approach.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a strong commitment to service excellence.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.

This role is fully remote, allowing you to provide essential technical expertise to our users across various regions while maintaining a flexible work arrangement.

Our client is a leader in providing innovative software solutions and is looking for a Lead Technical Support Specialist to enhance their customer service operations. This role is based in **Portland, Oregon, US**, and requires a dedicated individual to manage and mentor a team of support professionals while also handling complex customer issues. Your primary responsibility will be to ensure timely and effective resolution of technical challenges faced by clients, maintaining high levels of customer satisfaction. You will lead by example, providing advanced technical support, troubleshooting software and hardware issues, and escalating complex problems as needed. Responsibilities include managing support tickets, developing and maintaining support documentation, training new team members, and contributing to the continuous improvement of support processes. The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with at least 5 years of experience in technical support, with a proven track record of leadership or supervisory experience. Deep knowledge of operating systems, networking concepts, and common software applications is essential. Excellent problem-solving, communication, and customer service skills are a must. Experience with CRM software and helpdesk ticketing systems is required. The ability to remain calm under pressure and guide a team effectively is critical for success in this role. Join us to make a difference in customer success.

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Our client, a rapidly growing SaaS company revolutionizing the way businesses manage their customer interactions, is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote, world-class support team. This role is critical in ensuring our clients receive timely, effective, and empathetic assistance, thereby maximizing their satisfaction and success with our innovative platform. The ideal candidate will possess exceptional problem-solving abilities, a deep technical aptitude, and a passion for helping others. You will be responsible for handling complex technical inquiries via phone, email, and chat, troubleshooting software issues, and guiding users through intricate functionalities of our platform. This includes diagnosing root causes, documenting solutions, and escalating critical issues to engineering teams when necessary. A key aspect of your role will involve creating and maintaining comprehensive knowledge base articles, FAQs, and tutorials to empower users and reduce support load. You will also act as a vital feedback loop, communicating customer insights and product improvement suggestions to our product and development teams, thereby influencing the future direction of our software.

Key responsibilities include:

• Providing advanced technical support to customers via multiple channels (phone, email, chat).
• Diagnosing and resolving complex software issues, including bugs, configuration problems, and integration challenges.
• Guiding users through product features, troubleshooting steps, and best practices.
• Documenting customer interactions, technical issues, and resolutions accurately and efficiently in our CRM system.
• Escalating unresolved issues to Tier 2/3 support or engineering teams with detailed problem descriptions.
• Developing and maintaining a robust knowledge base, including FAQs, tutorials, and troubleshooting guides.
• Identifying trends in support requests and providing insights to product management and development teams for product improvement.
• Proactively monitoring system performance and identifying potential issues before they impact customers.
• Contributing to the onboarding and training of new support team members.
• Championing the voice of the customer within the organization.

Qualifications required:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in a technical support or customer success role, preferably within a SaaS environment.
• Strong understanding of web-based applications, databases, and network fundamentals.
• Demonstrated ability to troubleshoot and diagnose complex technical issues effectively.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
• A proactive and customer-centric approach to problem-solving.
• Experience with scripting languages (e.g., Python, JavaScript) is a plus.

This remote position offers the flexibility to work from home and be part of a collaborative, global team. Our client is located in Portland, Oregon, US .

Our client, a rapidly growing SaaS company, is seeking a dedicated and experienced Technical Support Specialist (Tier 2) to join their customer success team in Portland, Oregon . This role is integral to providing exceptional technical assistance to our diverse client base, ensuring seamless operation of our cutting-edge software solutions. The successful candidate will be responsible for troubleshooting and resolving complex technical issues escalated from Tier 1 support, diagnosing software and hardware problems, and providing timely and effective solutions. You will engage directly with customers via phone, email, and ticketing systems, documenting all interactions and resolutions thoroughly. Key responsibilities include analyzing log files, performing root cause analysis, and identifying trends to proactively improve product stability and user experience. Collaboration with development and product management teams is essential to provide feedback on recurring issues and contribute to product enhancements. This position requires a strong understanding of enterprise software, network infrastructure, and common IT operating systems (Windows, macOS, Linux). You will also be involved in creating and updating knowledge base articles, FAQs, and troubleshooting guides to empower users and support teams. The ability to remain calm and professional under pressure, coupled with excellent problem-solving skills and a customer-centric mindset, is paramount. A passion for technology and a commitment to delivering outstanding support are highly valued.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3-5 years of experience in technical support, preferably in a Tier 2 or higher role.
• Proficiency in troubleshooting common software and hardware issues.
• Familiarity with ITIL best practices is a plus.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent written and verbal communication skills.
• Ability to manage time effectively and prioritize tasks in a busy environment.
• Customer-focused attitude with a dedication to resolving issues efficiently.

Our client is actively seeking a highly skilled and dedicated Senior Technical Support Specialist to join their fully remote team. This is an exceptional opportunity for an experienced professional to provide advanced technical assistance and problem resolution to a global customer base, operating entirely from the comfort of their own home. You will be at the forefront of addressing complex technical challenges, guiding users through intricate troubleshooting processes, and ensuring a seamless support experience. This role demands exceptional communication skills, deep technical acumen, and a proactive approach to customer satisfaction.

Responsibilities:

• Provide expert-level technical support to customers via phone, email, and chat, addressing inquiries related to software, hardware, and network issues.
• Diagnose, troubleshoot, and resolve complex technical problems efficiently and effectively.
• Escalate unresolved issues to appropriate internal teams or subject matter experts, ensuring clear documentation and follow-through.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Educate customers on product features, best practices, and solutions to common issues.
• Monitor support queues and respond to customer requests within established service level agreements (SLAs).
• Identify recurring technical issues and provide feedback to product development and engineering teams for improvement.
• Contribute to the continuous improvement of support processes and customer service standards.
• Train and mentor junior support staff, sharing expertise and best practices.
• Stay current with product updates, industry trends, and emerging technologies.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support, IT helpdesk, or a similar customer-facing technical role.
• Proven expertise in troubleshooting a wide range of hardware, software (operating systems, applications), and network configurations.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency with remote support tools and CRM software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote work environment.
• Demonstrated customer-centric approach and a commitment to delivering exceptional service.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.

This is a remote-first position offering flexibility and autonomy. If you are a seasoned technical support professional passionate about helping users and solving complex problems, we want to hear from you.