92 Technical Support Engineer jobs in Kearny

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.

Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.

How will you make an impact?

• Provide 1st/2nd/3rd line engineering support to the product
• Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.
• Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.
• Defining and implementing regular maintenance and health monitoring procedures.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.
• Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations.
• Participate in a 24-7 Out of Hours call out rotation

Have you got what it takes?

• Working knowledge of Windows server and client technology, ideally supporting web applications and services
• Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).
• Network operations experience (firewalls, network security groups etc)
• Experience with SIPREC and VoIP Recording
• Experience running scripts from PowerShell or similar
• Experience with web application and services configuration management
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks
• Focused and calm under pressure
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Experience with Logging and Recording Solutions
• (Optional) Experience to Azure Portal and familiarity with Azure services
• Technical writing skills
• Experience querying Web API's
• Experience of configuring Application Monitoring and Dashboards

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 5574Reporting into: Manager, Service and Support
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Senior Technical Support Engineer
**What does a successful Senior Technical Support Engineer do at Fiserv?**
As a Senior Technical Support Engineer, you will play a key role in troubleshooting and resolving complex system issues, optimizing transaction processing, and maintaining seamless operations for some of the largest merchants in the U.S. You will be a critical technical resource within our Core Acquiring Front End engineering group, ensuring the stability, performance, and resiliency of mission-critical platforms that support our payments acquiring business.
We process over 350 million payment transactions per day with a peak throughput of over 8,000 transactions per second all while maintaining millisecond fast response time. All this is done for some of the largest merchants in the US.
In this fast-paced online transaction processing environment, you'll be a passionate critical problem-solver who can balance platform stability and resiliency along with modern engineering practices and solutions.
**What you will do:**
+ Leverage your expertise as a full-time, Level 3 support for an online transaction processing (OLTP) application based in .NET
+ Develop scripts, automation tools, and monitoring solutions to enhance efficiency and reduce manual intervention
+ Investigate critical technical issues, analyze logs, replicate problems, and provide long-term solutions to prevent recurrence
+ Deploy code to production environments
+ Work closely with developers to identify and resolve application bugs, often requiring programming expertise
+ Lead the resolution of major incidents, implement preventive measures, and contribute to knowledge base documentation
+ Ensure stability of servers and databases by monitoring, maintaining, and optimizing system configurations
+ Participate in code reviews, and support production
**What you will need to have:**
+ 6+ years of experience with C#, .NET or Java
+ 3+ years of experience with RDBMS, including database administration
+ 3+ years of experience in SQL Server
+ 3+ years of experience working with RESTful APIs and web services such as XML
+ 1+ years of experience with monitoring tools such as SPLUNK
+ Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience
**What would be great to have:**
+ Experience in the banking, payments and/or financial domain
+ Experience with network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, and POS systems
+ Experience with PC/Windows and/or Linux/AIX, with a technical aptitude for handling issues independently and under pressure
+ Experience managing software applications across a multi-unit environment
**Important info about this role:**
+ We're better together! This role is fully on-site
+ This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered
**Salary Range**
$110,000.00 - $186,000.00
_These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ._
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

No 3rd parties or C2C!
Must be a US citizen or Green Card Holder!

Level 2 Tech Support Engineer: this person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated.

MSP experience is s must!

• Problem solver who is self-motivated and can figure things out
• Solid troubleshooting skills-primarily within Windows (95%)
• Effective communications skills, customer communications, experience with Ticketing
• VMware experience
• Active Directory
• Office 365
• ConnectWise
• Must have exp working for an MSP
• DNS, DHCP, Group Policy, LAN/WAN
• Experience with financial software (QuickBooks, Sage for example) is helpful
• Other: Printers, Microsoft updates and releases, patch management

Access Points, Firewalls, Configurations & Implementation
This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE's exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If a deeper technical understanding is required, a TSE consults with other engineering teams and hosts meetings to figure out the best course of action. Lastly, TSE's document problem-solving processes and technical findings to generate reports including postmortem.

• Reporting design, reliability, and maintenance problems to the appropriate engineering or manufacturing organization.

• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.

• Develop and detail new procedures and Best Known Methods (BKMs).

• Develop written procedures and training material.

• Act as a technical representative for new product development.

• Installation of new systems or upgrade of existing ones.

• Experience in system-level equipment such as mechanical, electrical and metrology process troubleshooting

• Travel up to 40% international and domestic

Preferred Qualifications:

• Chemistry degree preferred and Chemistry background

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Base Pay Range: $35.25 - $59.91 Per Hour Primary Location: USA-NJ-Totowa-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.

Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

No Visa sponsorship provided

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Key Responsibilities

• Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

• Leverage Grafana and Kibana for real-time monitoring.

• Analyze defects and drive system efficiency improvements.

• Perform post-release platform verifications with an automation focus.

• Automate repetitive tasks to enhance platform efficiency through tool development.

• Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

• Follow escalation protocols for unresolved issues, prioritizing accordingly.

• Troubleshoot and resolve production issues to minimize downtime.

• Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

• Log all incidents and resolutions to identify trends and support prevention strategies.

• Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

You Must Have

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

• Minimum 2 years in a technical operations role, preferably at L2 Support .

• Strong troubleshooting skills in production environments.

• Develop and maintain automation scripts using Selenium

• Understanding of Secure Coding Practices.

• Knowledge of cloud platforms and configuration management.

• Excellent written and verbal communication.

• Ability to thrive in fast-paced, high-pressure situations.

• Process improvement and automation.

We Value

• Bachelor's degree in computer science, IT, or related field.

• Knowledge on the Cloud Services (AWS, Azure, Google Cloud).

• Knowledge of SQL and NoSQL database concepts.

• Basic Networking Concepts for troubleshooting.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.
Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
**No Visa sponsorship provided**
**Key Responsibilities**
+ **Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.**
+ Leverage Grafana and Kibana for real-time monitoring.
+ Analyze defects and drive system efficiency improvements.
+ Perform post-release platform verifications with an automation focus.
+ Automate repetitive tasks to enhance platform efficiency through tool development.
+ Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.
+ Follow escalation protocols for unresolved issues, prioritizing accordingly.
+ Troubleshoot and resolve production issues to minimize downtime.
+ **Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.**
+ Log all incidents and resolutions to identify trends and support prevention strategies.
+ Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.
**Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.**
**Key Responsibilities**
+ **Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.**
+ Leverage Grafana and Kibana for real-time monitoring.
+ Analyze defects and drive system efficiency improvements.
+ Perform post-release platform verifications with an automation focus.
+ Automate repetitive tasks to enhance platform efficiency through tool development.
+ Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.
+ Follow escalation protocols for unresolved issues, prioritizing accordingly.
+ Troubleshoot and resolve production issues to minimize downtime.
+ Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.
+ Log all incidents and resolutions to identify trends and support prevention strategies.
+ Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
**You Must Have**
+ Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
+ **Minimum 2 years in a technical operations role, preferably at L2 Support** .
+ Strong troubleshooting skills in production environments.
+ Develop and maintain automation scripts using Selenium
+ Understanding of Secure Coding Practices.
+ Knowledge of cloud platforms and configuration management.
+ Excellent written and verbal communication.
+ Ability to thrive in fast-paced, high-pressure situations.
+ Process improvement and automation.
**We Value**
+ Bachelor's degree in computer science, IT, or related field.
+ Knowledge on the Cloud Services (AWS, Azure, Google Cloud).
+ Knowledge of SQL and NoSQL database concepts.
+ Basic Networking Concepts for troubleshooting.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We're looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. This is a hybrid position based at our US Headquarters, supporting UVeye's innovative vehicle inspection systems. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.

Schedule: This is an off-shift role (Wednesday-Sunday). During the initial 4-6 week training period, the schedule will be Monday-Friday, with in-office training to ensure full onboarding. The regular shift will then be Wednesday-Friday in-office, and Saturday-Sunday remote.

A day in the life and how you'll make an impact:

• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations to ensure proper setup and operation
• Troubleshoot and resolve customer technical issues related to machine performance and software
• Monitor, maintain, and update systems to ensure continuous product functionality
• Prepare detailed documentation and reports on installation and calibration activities
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
• Ensure effective incident management by tracking and resolving technical issues promptly

Requirements

• 3+ years of experience in Tier II support, systems administration, or QA engineering
• Bachelor's degree in Computer Science or a related field
• Proficiency with Linux, Docker, and Kubernetes
• Strong troubleshooting skills across hardware and software domains
• Hands-on experience with hardware setup, installation, and calibration
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
• Team-oriented with a customer-first mindset
• Experience with cloud platforms like AWS, Azure, or GCP
• Familiarity with networking equipment (switches, routers, firewalls, load balancers)
• Comfortable using tools like Zendesk, JIRA, and Confluence
• Able to work independently and manage multiple priorities under pressure
• Experience working in startup environments
• Proficiency in scripting (Bash, Python)
• Experience with deployment and automation tools such as Terraform and Helm

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $5,000 - 100,000.

Why UVeye:

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Join Conduent, a leader in delivering mission-critical services and solutions for Fortune 100 companies and over 500 government agencies. Our dedicated team creates exceptional outcomes, impacting millions of lives every day. Be a part of a culture that values individuality and allows you to thrive!

Position: Customer Support Specialist

Onsite in Newark, NJ

Hourly Rate: $16.50/hr

Benefits:

• Full-time employment with benefits from day one, including paid holidays.
• $6.50/hr, with 17.50/hr for bilingual (Spanish) candidates.
• Comprehensive paid training.
• A supportive and vibrant work environment.

Requirements:

• Must be at least 18 years old.
• A High School Diploma or equivalent is required.
• Ability to pass a background check and drug test.
• Willingness to work from 10:15 am to 7:15 pm any day of the week.

Role Overview:

As a Customer Support Specialist, you will serve as the first point of contact for our clients’ customers. Your role involves answering calls, providing product information, and assisting customers by being informative, empathetic, and solution-oriented. You will need to actively listen, learn, and resolve customer inquiries efficiently.

Key Responsibilities:

• Address tolling and administration-related inquiries by utilizing training and resources such as people and customer records.
• Identify customer needs to provide complete and accurate information.
• Process transactions through mainframe or web-based applications.
• Submit detailed research requests accurately.
• Maintain up-to-date knowledge of company and client programs, policies, and technologies.
• Communicate with warmth and empathy.
• Adhere to confidentiality requirements to ensure information is only shared with authorized individuals.
• Support other team members during high workloads or absences.

Ideal Candidates Possess:

• The ability to explain complex information clearly for customer understanding.
• A strong work ethic.
• Excellent written and verbal communication skills.
• Effective problem-solving abilities.
• Prior customer service experience.
• Proficiency in navigating multiple applications and researching solutions.
• A passion for helping people find the best solutions.
• A keen interest in innovative technology.
• The ability to handle conflicts calmly and constructively.
• A commitment to working in a structured environment while taking high-volume calls.
• A dedication to 100% attendance during the initial three to five weeks of paid training.

Join a rapidly growing organization that supports your career aspirations. Apply today!

Conduent is an Equal Opportunity Employer, valuing diversity in the workplace. Applicants are considered without regard to race, color, gender, national origin, disability, or any other protected group. If you require assistance for a fair opportunity, please submit a request for accommodations.

At Conduent, the health and safety of our associates and their families is a priority. While we do not require vaccinations for most positions, you may be asked to provide your vaccination status if applicable. This information is necessary for your employment.