669 Technical Writing jobs in the United States

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
**Role is located in Fort Washington, MD OR Warrenton, VA**
**Job Description:**
Accenture Federal Services is seeking a Technical Writing Representative. In this role you will prepare technical documents in support of IT-related projects. Develops and refines material for publication and makes recommendations; reviews and edits prepared materials. Requires the ability to write consistent and clear documentation, with the goal of explaining complex information simply and accurately. Experience interacting with technical personnel and using a variety of source material to produce documents. Knowledge of the design and production of technical documentation, and proficiency in word processing and desktop publishing required.
**Responsibilities include:**
+ Develop, organize and write system descriptions, user guides and SOPs, and assist in content creation
+ Work closely with software developers and systems engineers to gather and interpret technical information
+ Establish, organize and maintain library of documentation
+ Coordinate sprints, retrospective meetings and daily stand-ups
+ Work with development teams and product owners to handle backlogs and new requests
**Here's what you need:**
+ BA/BS degree or higher
+ 3 years of experience in creating technical documents
+ Experience with advising leadership and other stakeholders on strategy, policy, and programming
**Bonus points if you have:**
+ IAT Level II certification
+ Excellent written skills in English
**Security Clearance:**
+ An active SECRET security clearance and able to obtain TS/SCI
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of **California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia** . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. ( We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia is:
$70,800-$105,100 USD
**_What We Believe_**
_As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on._
**_Equal Employment Opportunity Statement_**
_We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. ( Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women._
**_Requesting An Accommodation_**
_Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired._
_If you_ **_ _** _are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter._
**_Other Employment Statements_**
_Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States._
_Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration._
_Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process._
_The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information._
_California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here ( for additional important information._

**Job Summary:**
We are currently looking for Technical Writing interns to join us in Boston, MA or Raleigh, NC. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. As a Technical Writer, you'll assist in the creation of feature documentation, user guides, and premium content that accompany our solutions. You will also work on effective scoping, quality testing, and delivery of writing projects, maintain a customer focus by participating in existing programs, and grow your technical expertise and strength.
In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.
The focus for Red Hat's Intern Program is a dual partnership between the Emerging Talent Team, and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat.
**Job Responsibilities:**
+ Work closely with content strategists, engineering project teams, technical writers, and other stakeholders to produce and maintain high-quality documentation for upcoming Red Hat solution releases.
+ Engage and collaborate with the closed-loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience.
+ Effectively manage documentation projects and deliver customer-focused documentation
+ Gain expertise in the use of our internal documentation toolchain, including the publishing platform and issue tracking tools
+ Network with other talented interns in an inclusive workplace where you can be yourself and thrive
**Required Skills:**
+ Excellent written and verbal communication skills in English
+ Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
+ Ability to effectively establish and maintain communication with subject matter experts and other project team members.
+ Passion, curiosity, and desire to create new things and examine how things work internally
+ Willingness to learn and proactivity work as a part of a wider team
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

We anticipate the application window for this opening will close on - 22 Sep 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 
This role will be based in Mounds View, MN.
In this exciting role as a **Technical Writing Manager** , you will have responsibility for leading a team of technical writers that are responsible for the creation, development, and execution of product labeling for the CRDN and PVH operating units within the Cardiovascular Portfolio. This role combines tactical expertise with strategic leadership to drive efficiency, quality compliance, and team development in Technical Communications processes.
This role will report to the Senior Director of CV Technical Communications.
**Role and responsibilities:**
+ Provide strategic input related to technical documentation based on business strategies
+ Collaborate with other CV Tech Comm leaders in providing strategic input into the direction and success of the Cardiovascular Technical Communications organization
+ Educate business partners on the processes, roles, responsibilities, and expertise of the CV Technical Communications team
+ Assist direct reports with establishing clear, measurable performance objectives and perform regular evaluations of those objectives
+ Provide direct reports with frequent feedback, coaching and development opportunities
+ Partner with marketing, geographies, clinical, legal, regulatory affairs, packaging and labeling, sales force, supply chain, documentation control, translation teams, regulatory agencies, etc. in support of both the CRDN and PVH OUs and business priorities
+ Interview, hire, and train technical writers
+ Manage team's project assignments and resource allocation, including engagement in 10Q and AOP.
**Must Have: Minimum Requirements**
_To be considered for this role, please ensure the minimum requirements are evident on your resume._
+ Bachelors degree required with a minimum of 5 years of technical, medical or scientific writing/communications experience
+ Advanced degree with a minimum of 3 years of technical, medical or scientific writing/communications experience
**Nice to Have**
+ Knowledge of Medtronic and its products and processes
+ Experience effectively managing multiple, changing priorities
+ Strong problem solving and negotiation skills
+ Desire and ability to drive results by working through others to accomplish objectives
+ Ability to work independently and collaboratively with colleagues at all levels of the organization
+ Excellent coaching and mentoring skills
+ Strong written and interpersonal communication skills
+ Strong project management skills, including resource planning, organization, and budgeting
+ Strong attention to detail
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$117,600.00 - $176,400.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Associate Manager, Technical Writing
Job Code: 27861
Job Location: Waco, Texas (On-Site)
Job Schedule: 1st Shift 9/80
Job Description:
The Associate Manager, Technical Writing position is responsible for the management and oversight of the daily activities of a team of publications specialists. The successful candidate will act as L3Harris technical interface to the customer and program management. The Associate Manager, Technical Writer, will provide direction, guidance, and mentoring direct reports on the development and delivery of publications products. This position will require knowledge of the types of publications required to support operations and/or maintenance of military and commercial aircraft and associated system.
Essential Functions:
+ Authoring, setting up, and/or managing technical publications in a S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs.
+ Strong communication skills both verbal and written.
+ Able to lead a Team to include mentoring, training, personnel functions, etc.
+ Collection and usage of Metrics.
+ Responsible for staffing to include forecasting, CAM duties and hiring.
+ Developing, monitoring, analyzing and acting based on team operational metrics.
+ Support for business development includes estimating as well as writing of subcontractor specs and statements of work, RFI/RFP responses and proposals.
+ Excellent computer skills (Microsoft Office programs).
+ Creating content in a structured authoring environment.
+ Working knowledge of S1000D, ATA100, ATA iSpec 2200, MIL-PRF-38807C, and MIL-STD-37874.
+ Technical publication authoring experience within structured authoring environments (S1000D, Non-S1000D XML, SGML, and/or Structured FrameMaker).
+ Other duties as assigned by Supervisor.
Qualifications:
+ Bachelor's Degree with six (6) years prior experience authoring, setting up, and/or managing technical publications in a S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs.
+ Graduate Degree with four (4) years of prior experience authoring, setting up, and/or managing technical publications in a S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs.
+ In lieu of a degree, minimum of ten (10) years of prior experience authoring, setting up, and/or managing technical publications in a S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs.
+ Must have an active Secret Clearance at the time of hire.
+ Must be a US Citizen.
Preferred Additional Skills:
+ Active Secret Clearance.
#LI-AH1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Specialist, Technical Writing
Job Code: 27639
Job Location: Greenville, Texas (On-Site)
Job Schedule: 1st Shift 9/80
Job Description:
The Sr. Specialist, Technical Writer is responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment.
Essential Functions:
+ Update Digital Flight Manual data for the Rivet Joint, Cobra Ball, and Combat Sent aircraft fleet.
+ Interact with Engineering stakeholders and Customers to accurately capture Digital Flight Manual data and requirements in a timely manner.
+ Work within and lead defined budgets and meet schedule deadlines by employing adaptability and flexibility through change management.
+ Use of MS Office Suite and applications.
+ Technical publication authoring experience within structured authoring environments to include Unstructured and/or Structured FrameMaker.
+ Authoring, Aircraft Maintenance Manuals, Aircraft Flight Manuals (Digital) in an Unstructured/Structured FrameMaker and S1000D environment for military programs.
+ Experience with the Rivet Joint, Cobra Ball, or Combat Sent aircraft mission platforms.
+ Flight Operations of the RC-135 or KC-135 airframes.
+ Knowledge of S1000D Authoring Standard, ATA100, ATA iSpec 2200, MIL-PRF-38807C, and MIL-STD-37874.
+ Ability to obtain and maintain a DoD Secret clearance.
+ Other duties as assigned by supervisor.
Qualifications:
+ Bachelor's Degree with six (6) years of prior experience gathering, composing, and editing technical information for flight manuals, maintenance manurals, and other technical documentation.
+ Graduate Degree with four (4) years of prior experience gathering, composing, and editing technical information for flight manuals, maintenance manurals, and other technical documentation.
+ In lieu of a degree, minimum of ten (10) years of prior experience gathering, composing, and editing technical information for flight manuals, maintenance manurals, and other technical documentation.
+ Must be a US Citizen.
Preferred Additional Skills:
+ Familiarity with S1000D Standard, Webex, and Localized CSDB.
+ Aircraft Digital Flight Manuals.
#LI-AH1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

The Red Hat Customer Content Services (CCS) team is looking for an Associate Technical Writing Manager to join our organization. The Associate Technical Writing Manager plays a critical role in making Red Hat's product documentation a competitive differentiator. As part of a global team, you will work with your peers around the world to drive our strategic initiatives to develop customer-centric content that supports Red Hat's product documentation needs. The ideal candidate will have experience growing and leading highly performant writing teams in a high tech, fast-paced environment.
What you will do:
+ Partner with your peers across teams to ensure that project needs are met to satisfaction and that each individual has appropriate, challenging assignments that contribute to team goals
+ Build an agile, engaged, and flexible team of writers equipped with the ability to make strong contributions to team and departmental goals
+ Provide direction, coaching, and assessments of work that increase your team's capabilities and effectiveness
+ Develop an understanding of customer and partner needs and company goals to organize and coach the team
+ Assess team performance and capacity against strategic business goals
+ Drive collaboration efforts between technical writers and customer-facing technical staff, such as Global Support Services and other stakeholders across the business
What you will bring:
+ Experience coaching, mentoring, or leading people in a collaborative environment
+ Demonstrated understanding of how to build highly performant teams
+ Demonstrated track record of improving customer experiences
+ Excellent written and verbal communication skills
+ Experience with and passion for creating and evolving technical content
The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.
**Pay Transparency**
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Benefits**
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
**Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Lead, Technical Writing (Interactive Technical Manual Writer)
Job Code: 28231
Job Location: New London, CT
Schedule: 5-40
Job Description:
L3Harris is seeking a Lead Technical Writer to join our team in New London, CT. The lead technical writer will be responsible for developing and maintaining technical documentation using specified software.
Essential Functions:
+ Documentation Development:
+ Develop and prepare new Organizational Level (O-Level) and Intermediate Level (I-Level) Interactive Electronic Technical Manuals (IETMs) and other technical documentation based on government-provided Government Furnished Information (GFI), such as Engineering Change Proposals (ECP) or Engineering Change Instructions (ECI).
+ Update and revise existing IETMs and technical documentation to ensure accuracy and compliance with current standards.
+ Communication:
+ Effectively communicate the operations and maintenance procedures of complex submarine systems in a manner that is easily accessible and understandable by sailors and watch teams.
+ Collaborate with subject matter experts, engineers, and other stakeholders to gather necessary information and ensure the accuracy of technical content.
+ Testing and Certification:
+ Test and certify new and updated IETMs to ensure they meet Advanced Technical Information System (ATIS) requirements.
+ Ensure all documentation is compliant with relevant standards and regulations.
+ Technical Services:
+ Provide technical services in the development and maintenance of technical documentation, ensuring clarity, accuracy, and usability.
+ Utilize specified software tools to create, edit, and manage technical documents.
+ File Management:
+ Create and maintain Technical Documentation Management Information System (TDMIS) files for new variants and revisions to existing IETMs.
+ Ensure proper version control and documentation management practices are followed.
Qualifications:
+ Bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
+ ACTIVE SECRET CLEARANCE Required to start with the ability to obtain a Top Secret Clearance.
+ Adept in the use of the following software applications:
+ XML editor
+ Saxson XSLT Processor
+ Apache FOP Java Application
+ Java Runtime Environment
+ Adobe Acrobat
+ Notepad+
+ + MS Office applications
+ Adobe Photoshop
+ MS Visio
+ Roxio Secure Burn
Preferred Additional Skills:
+ Ability and desire to obtain a TOP SECRET Clearance
In compliance with pay transparency requirements, the salary range for this role is $86,500 - $140,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

Job Description

We are seeking an AWS Observability Analyst (Technical Writing) to support a global initiative to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform. You will play a key role in creating a centralized knowledge repository and enabling seamless support for mission-critical contact center operations. The focus is on building standardized documentation, playbooks, and process flows that empower the support team to resolve issues efficiently and ensure consistent service delivery.

Responsibilities :

• Develop visual process flows for Amazon Connect CCaaS support and operations.
• Create standardized troubleshooting playbooks for the CCaaS support team.
• Build how-to guides and knowledge documents for helpdesk and internal teams.
• Document alert resolution steps to streamline issue remediation.
• Analyze ServiceNow incidents, RCAs, and historical events to extract and formalize knowledge objects for documentation.
• Work closely with operations support team members to execute mock troubleshooting sessions.
• Enhance and organize existing documents, knowledge articles, and playbooks to align with agreed standards and formats.

Qualifications:
Qualifications

• 4+ years of experience in AWS/Cloud contact center (CcaaS) support and operations, especially Amazon Connect.
• Hands-on with CloudWatch, or Lambda, DynamoDB, S3, or observability tools (Datadog, Kibana, Sumo Logic, OpenSearch).
• Strong troubleshooting skills for contact flows, routing profiles, agent states, and AWS integrations.
• Ability to create technical playbooks, runbooks, and knowledge base articles for support teams.
• Experience with documentation and collaboration tools (MS Word, Confluence, SharePoint, Visio/Draw.io).
• Strong analytical skills to interpret metrics/logs and drive actionable improvements.

Nice to have:

• Experience using MKDocs.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an AWS Observability Analyst (Technical Writing) to support a global initiative to enhance the operational excellence of an Amazon Connect Contact Center as a Service (CCaaS) platform. You will play a key role in creating a centralized knowledge repository and enabling seamless support for mission-critical contact center operations. The focus is on building standardized documentation, playbooks, and process flows that empower the support team to resolve issues efficiently and ensure consistent service delivery.

Responsibilities :

• Develop visual process flows for Amazon Connect CCaaS support and operations.
• Create standardized troubleshooting playbooks for the CCaaS support team.
• Build how-to guides and knowledge documents for helpdesk and internal teams.
• Document alert resolution steps to streamline issue remediation.
• Analyze ServiceNow incidents, RCAs, and historical events to extract and formalize knowledge objects for documentation.
• Work closely with operations support team members to execute mock troubleshooting sessions.
• Enhance and organize existing documents, knowledge articles, and playbooks to align with agreed standards and formats.

Qualifications

• 4+ years of experience in AWS/Cloud contact center (CcaaS) support and operations, especially Amazon Connect.
• Hands-on with CloudWatch, or Lambda, DynamoDB, S3, or observability tools (Datadog, Kibana, Sumo Logic, OpenSearch).
• Strong troubleshooting skills for contact flows, routing profiles, agent states, and AWS integrations.
• Ability to create technical playbooks, runbooks, and knowledge base articles for support teams.
• Experience with documentation and collaboration tools (MS Word, Confluence, SharePoint, Visio/Draw.io).
• Strong analytical skills to interpret metrics/logs and drive actionable improvements.

Nice to have:

• Experience using MKDocs.

We offer:

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Additional Information