1190 Technical jobs in Lanham

Our client is seeking an experienced and dynamic Technical Support Manager to lead their customer service and helpdesk operations in Washington, D.C., US . This role operates on a hybrid schedule, offering a blend of in-office and remote work. You will be responsible for overseeing the daily operations of the technical support team, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. Your duties will include managing support queues, troubleshooting complex technical problems, developing support documentation and knowledge bases, and implementing process improvements to enhance efficiency and service quality. You will also be responsible for hiring, training, and mentoring support staff, setting performance goals, and conducting regular performance reviews. The ideal candidate will have a strong technical background, with a deep understanding of IT systems, networks, and common software applications. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. You should possess excellent leadership, problem-solving, and communication skills, with the ability to manage stressful situations and motivate a team. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support or a related role, with at least 2 years in a supervisory or managerial capacity, is required. Certifications such as ITIL or CompTIA A+ are a plus. We are looking for an individual who is passionate about customer service and dedicated to building a world-class support organization. This hybrid role provides a great opportunity to influence customer experience in our nation's capital.

Our client is seeking a dedicated and experienced Technical Support Lead to manage their fully remote customer service and helpdesk operations. This crucial role involves leading a team of support specialists, ensuring exceptional customer satisfaction, and resolving complex technical issues for a diverse user base. You will be responsible for establishing support protocols, training team members, and acting as a point of escalation for challenging inquiries. This is an ideal opportunity for a motivated leader passionate about delivering outstanding technical support in a fully remote environment, servicing clients associated with **Washington, D.C., US**.

Responsibilities:

• Lead, mentor, and manage a remote team of technical support specialists, fostering a collaborative and high-performance culture.
• Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of customer technical issues.
• Develop and implement efficient support processes, procedures, and knowledge base articles.
• Act as a primary escalation point for complex technical problems, providing in-depth troubleshooting and solutions.
• Monitor support queue performance and ensure Service Level Agreements (SLAs) are consistently met or exceeded.
• Train new support staff on products, systems, and customer service best practices.
• Analyze support trends and identify recurring issues, providing feedback to product and development teams for continuous improvement.
• Manage support tools and platforms, ensuring optimal configuration and usage.
• Conduct regular performance reviews and provide ongoing feedback and coaching to team members.
• Contribute to the development of customer self-service resources.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role.
• Proven experience managing a remote support team.
• In-depth knowledge of troubleshooting hardware, software, and network issues.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced remote environment.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.

This is a full-time, fully remote position offering a competitive salary, comprehensive benefits, and the opportunity to lead a talented support team. If you are a results-oriented leader passionate about technology and customer success, we encourage you to apply.

Why IDS?

IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges to bring our customers the solutions required for success in a complex and multidimensional world. We tailor solutions for a diverse range of government, military, nonprofit, and public-sector clients.

Job Location: OCONUS – Erbil, Iraq

IDS International is seeking former US Army Special Forces 18D and/or civilian Paramedics for immediate OCONUS employment.

The candidate will be part of a TAFT located in Erbil, Iraq, training foreign students on Paramedic level instruction.

Required skills and experience:

· Former US Army 18D MOS or current SFNG 18D MOS

· Current civilian Paramedic (Certified)

· Shall be a fully certified/qualified Paramedic with current National Registry of Emergency Medical Technicians certification.

Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds, but may vary depending on the position. Regular and predictable attendance is essential.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law.

If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email and we will follow up with you. Do not submit resumes and applications through this email.

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At DDC we provide public affairs solutions that enable our clients to identify, manage and communicate with their political assets and advocates. Through our unique blend of professional services and technology solutions, we establish rich connections with targeted audiences and empower our clients to build the relationships necessary to win on their public policy campaigns.
**About the role:**
As a **Technical Support Specialist** , you will support our user community and their usage of our proprietary software and web-based applications. We are looking for a Contractor that will take on the initial customer inquiry, interacts with our users directly and provides troubleshooting, triage, and technical support to our customers. You will be responsible for supporting all clients' technical needs and issue resolution. Sound technical understanding and applied knowledge of DDC's front-end applications, packaged solutions and associated processes will be leveraged into meeting the responsibilities outlined below, with the goal of providing exemplary support to the client's operational needs.
**What you'll be doing:**
+ Primary telephone, email and ticketing technical support response for customers and internal resources.
+ Conducts initial triage and troubleshooting to confirm and help resolve technical issues with proprietary applications and escalates appropriate cases as necessary.
+ Provides customer guidance and training on use and functionality of various services and applications provided by the company.
+ Create and troubleshoot client email communications and web-based content using HTML and various HTML and graphic editors.
+ Track all telephone and email cases in CRM database.
+ Keeps customers informed of their open tickets.
**About you:**
+ Someone with a positive attitude, enthusiastic about technology and imaginative in their approach
+ Excellent problem solving and analytical skills with high attention to details and good follow-through
+ Knowledge of web-based technologies; including but not isolated to understanding web-based technologies, relational databases, and content management systems.
+ Ability to multi-task and prioritize in a very fluid and changing environment
+ Customer focused and dedicated to delivering Service Excellence.
+ Excellent communication skills (both verbal and written)
+ A qualified candidate would be self-motivated, a good communicator, eager to learn, interpersonal, tech savvy, multi-tasker, adaptable, able to meet deadlines, a problem-solver, and possess exceptional time management skills.
+ Excellent problem-solving skills with high attention to detail and strong follow-through.
+ Customer focused and dedicated to delivering technical, strategy-based business solutions
**Additional Details:**
+ Employment type: Contractor
+ Hourly salary: $30/hr.
+ Term: Through December 31, 2025 with the possibility to extend the agreement or convert to a full-time position, depending on the Contractor's performance and the needs of the Company at that time.
+ Benefits (Medical, Dental, Vision) available upon full-time conversion.
Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.
DDC Public Affairs is part of the Omnicom Public Relations Group, a division of Omnicom Group Inc. and is committed to equal employment opportunity and affirmative action. DDC Public Affairs does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where DDC Public Affairs does business. Our policy is to employ, advance, and reasonably accommodate all qualified employees and applicants. Any person who feels that he or she has been subjected to discrimination should immediately report the matter to Talent Development or to a supervisor.
Any reported incident will be investigated. Retaliation against an employee or applicant who makes a good-faith claim of discrimination is prohibited. Employees and applicants may bring good-faith complaints, ask questions, and raise concerns without fear of reprisal or retaliation.

Our client is looking for a highly skilled and motivated Lead Technical Support Specialist to enhance their customer support operations. This hybrid role requires a strategic blend of hands-on technical assistance and team leadership, contributing to exceptional user experiences. The ideal candidate will possess deep technical knowledge, strong problem-solving abilities, and a passion for mentoring and guiding a support team in resolving complex user issues.

Responsibilities:

• Provide advanced technical support to users experiencing hardware, software, and network-related issues across various platforms.
• Diagnose and resolve complex technical problems, escalating issues to appropriate teams when necessary.
• Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower users and support staff.
• Mentor and train junior technical support specialists, fostering a culture of continuous learning and service excellence.
• Monitor support ticket queues, ensuring timely and effective resolution of issues in accordance with service level agreements (SLAs).
• Identify recurring technical issues and collaborate with relevant departments (e.g., IT, Development) to implement long-term solutions.
• Manage and maintain IT equipment, software licenses, and system configurations.
• Contribute to the evaluation and implementation of new support tools and technologies.
• Develop and deliver technical training sessions to end-users and support staff.
• Ensure all support activities are documented accurately and efficiently.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Strong understanding of hardware troubleshooting, including PCs, laptops, printers, and mobile devices.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote work responsibilities.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• Must be authorized to work in the US.

This role requires a leader who can inspire a team and ensure our client's users receive the highest level of technical assistance. If you are a proactive problem-solver with a talent for leadership, we encourage you to apply. The position is based in Washington, D.C., US .

Our client, a leading technology firm located in Washington, D.C., US , is looking for a dedicated and experienced Senior Technical Support Specialist to join their growing team. This role is integral to ensuring the smooth operation of our client's IT infrastructure and providing high-level technical assistance to internal users and external clients. The ideal candidate will possess a deep understanding of troubleshooting complex hardware and software issues, network connectivity problems, and various operating systems.

Responsibilities will include diagnosing and resolving escalated technical issues reported via ticketing system, phone, or email; providing hands-on support for hardware/software installations, configurations, and upgrades; and documenting all support activities, solutions, and procedures in a comprehensive knowledge base. You will also be responsible for mentoring junior support staff, contributing to the development of support processes, and proactively identifying areas for system improvement.

The Senior Technical Support Specialist will also collaborate with other IT departments to resolve network and server-related issues, manage IT asset inventory, and ensure compliance with IT policies and security protocols. This position requires excellent customer service skills, the ability to explain technical concepts to non-technical users, and a strong commitment to providing timely and effective solutions. The ability to work under pressure and manage multiple urgent requests simultaneously is essential.

Required qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in a technical support role, with at least 2 years in a senior capacity, is necessary. Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are highly desirable. Strong knowledge of Windows and macOS environments, Active Directory, Office 365, and common networking protocols is a must. Excellent analytical and problem-solving skills, along with superior communication and interpersonal skills, are critical for success in this demanding role.

Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their esteemed support team in Washington, D.C., US . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute your expertise effectively. You will be the primary point of contact for complex technical issues, providing advanced troubleshooting and resolution for a diverse range of software and hardware problems. Responsibilities include diagnosing intricate technical challenges, escalating issues to appropriate engineering teams when necessary, and thoroughly documenting all interactions and solutions. You will also be responsible for creating and maintaining knowledge base articles, developing training materials for junior support staff, and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses a deep understanding of operating systems (Windows, macOS, Linux), network protocols, and common business applications. Experience with CRM systems, ticketing platforms (e.g., Zendesk, ServiceNow), and remote support tools is essential. You should have a proven ability to manage multiple complex issues simultaneously, excellent analytical and problem-solving skills, and a calm, patient demeanor when dealing with challenging situations. A strong commitment to customer satisfaction is paramount. You will play a key role in ensuring our clients receive exceptional technical assistance, thereby enhancing their overall experience with our products and services. This is an excellent opportunity for a dedicated professional looking to advance their career in a reputable organization. We encourage applications from individuals with a passion for technology and a drive to help others succeed.

Key Responsibilities:

• Provide advanced technical support for complex issues.
• Diagnose and resolve software and hardware problems.
• Escalate and track issues to resolution.
• Create and update knowledge base articles.
• Train and mentor junior support staff.
• Contribute to support process improvements.
• Manage customer relationships and ensure satisfaction.

Qualifications:

• Associate's or Bachelor's degree in a technical field.
• 5+ years of experience in technical support or helpdesk roles.
• Proficiency in operating systems and common business applications.
• Experience with ticketing systems and remote support tools.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset.

Our client is a fast-growing technology company seeking a highly proficient Senior Technical Support Specialist to join their entirely remote support team. This role is essential for providing exceptional technical assistance and troubleshooting to a global customer base, ensuring seamless user experience with our client's innovative software products. You will be responsible for diagnosing and resolving complex technical issues via phone, email, and chat, escalating problems when necessary, and documenting solutions for internal knowledge bases and customer self-help resources.

Key responsibilities include providing in-depth technical support for software applications, operating systems, and hardware configurations. You will guide users through intricate troubleshooting steps, identify root causes of recurring issues, and collaborate with engineering and product teams to advocate for product improvements based on customer feedback. The Senior Technical Support Specialist will also mentor junior support staff, develop training materials, and contribute to the continuous enhancement of support processes and tools. A proactive approach to identifying potential issues and implementing preventative measures is highly valued. The ability to explain technical concepts clearly and concisely to users with varying levels of technical expertise is paramount.

The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in a technical support or helpdesk role, with a strong focus on software troubleshooting, is required. Demonstrated expertise in diagnosing and resolving complex software and hardware issues is essential. Excellent communication, problem-solving, and customer service skills are mandatory. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and a solid understanding of networking principles are highly desirable. This is an ideal opportunity for a dedicated support professional to contribute significantly to customer satisfaction and product success within a fully remote work setting.