1489 Technical jobs in Lanham

Position Overview

XLA is seeking a highly organized and self-motivated Technical Support Specialist to support the DEA's Finance Division software engineering team. This role will drive software development initiatives, and ensure seamless delivery of services. The ideal candidate will have a strong background in software requirement, testing, issue tracking, release management, and documentation.

Key Responsibilities

Issue & Request Tracking and Resolution

• Facilitate the assignment, resolution, and communication of support tickets for the Finance Software Development (FNE) team using JIRA.
• Facilitate the process for tracking incoming enhancement request and help manage the pipeline of new work.
• Act as a liaison between stakeholders and the development team to ensure timely issue resolution.

Release Management

• Coordinate application releases with the Finance Systems Section (FNS) and other stakeholders.
• Ensure compliance with internal policies, effective communication, and DevOps best practices throughout the release process.

Core Documentation

• Maintain, review, and update core FNE product documentation using Confluence.
• Ensure documentation is accurate and up to date.

Status Reporting

• Track ongoing initiatives and provide standardized status reports and metrics.
• Deliver detailed monthly reports to DEA section chief, highlighting progress and showcasing key performance indicators.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• Proven experience supporting web application development projects, preferably in a government or contracting environment.
• Hands-on experience with issue/requirement tracking using tools like JIRA, Github, or AzureDevOps.
• Hands-on experience with knowledge management system like Confluence.
• Familiarity with software release management processes and coordination.

Skills:

• Exceptional organizational and time-management skills.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Strong communication skills to liaise with technical teams, stakeholders, and leadership.
• Proficiency in status reporting and delivering detailed metrics-driven reports.
• Experience working with federal agencies, particularly in finance or IT support contracts.

Additional Requirements

• Ability to work onsite at the DEA facility.

Must pass background checks and security clearance requirements as mandated by the DEA contract.

EEO Statement

XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.

We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at or via email at For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

We are proud to be an EEO/VETERAN EMPLOYER.

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.

This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.

Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.

The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.

• Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
• Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
• Software support functions include, but are not limited to, troubleshooting applications standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
• Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration.
• Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
• Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
• Assist with projects such as hardware or software upgrades, office moves, and special events.
• Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
• Maintain accurate records of user requests and incidents in the IT Service Management System.
• Perform other duties as required.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).  

Education and/or Experience:

Required:

• Bachelor’s degree or equivalent work experience
• A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including:
  • Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow
  • Experience supporting Windows-based computers, including Microsoft Windows 10/11
  • Experience supporting iOS, Android and MDM solutions
  • Experience working with vendors on support cases

Preferred:

• Law Firm or Professional Services experience
• A+, ITIL and Microsoft Office Application certifications
• PowerAutomate/PowerShell/Python scripting
• Experience with RPA tools, Microsoft Graph and Microsoft PowerApps
• Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer

#LI-Hybrid

#LI-EC1

About Us: Faddom is experiencing rapid growth, having expanded 3X over the past 12 months—and this is just the beginning. Operating in the IT Operations and Cyber market, our cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide. The Role: Technical Support Specialist : We are seeking a Technical Support Specialist to join our Technical Services Department. This role is ideal for someone passionate about helping customers, solving technical issues, and enabling successful evaluations of our product during the sales process. You'll be at the forefront of our customer interactions, ensuring every user gets the assistance and guidance they need—from initial contact to successful onboarding. Key Responsibilities: Act as the main point of contact for all incoming technical support tickets—identify, troubleshoot, and resolve technical issues or escalate when needed. Maintain our support ticketing system, ensuring timely responses and follow-ups that meet our service-level expectations. Create and maintain support documentation, videos and knowledge base content. Support the presales process by helping to manage POC's and technical deployment sessions with the sales team and answering technical questions from prospects during Zoom calls. Collaborate closely with the product, sales, and R&D teams. Deliver a consistent and friendly customer experience through email and Zoom calls. Qualifications: 3+ years of experience in technical support, IT helpdesk, or customer support role: Preferably in a SaaS or B2B environment. 3+ years of hands-on experience with network infrastructure (troubleshooting routers, switches, firewalls) and hypervisors (deploying VMware, Hyper-V, etc.) – Mandatory. Experience working with Linux-based and Windows-based systems. Working with cloud platforms (AWS, Azure, GCP) is a strong plus. Experience working with ticketing systems (e.g., Zendesk, Intercom, or Jira)- Mandatory Strong troubleshooting and analytical technical skills. High proficiency in English (written and oral) is a MUST. Proficiency in Hebrew is a plus. More about the position: Full-time role, based in our Ramat Gan (Bursa) office. Primarily in-office work with some flexibility for work from home. Regular working hours with flexibility. You’ll be joining a high-impact team where your contributions directly affect customer satisfaction and product success. Why Join Us? Competitive compensation, excellent employment terms, and a stock option plan. A chance to work in a fast-paced, growing tech company with global customers. Collaborative and fun team-oriented environment. Direct impact on customer experience and success. How to Apply Qualified candidates will be invited for an interview. Please send your CV and/or any questions to #J-18808-Ljbffr

Scope of work: Desktop support
Dress Code: Business Casual
JOB SUMMARY
As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.

Essential Duties and Responsibilities
• Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
• Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
• May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.
• Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction.
• Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.
• Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
• Demonstrate initiative and act independently to resolve problems.
• Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation.
• Participate in team projects as requested.
• Management of onsite AV Technical Management, including configuration & installation of AV devices
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinate with AV equipment OEMs for resolution/workarounds, when required
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all "next level" break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use
• Polycom AV equipment management and configuration
• Videoconferencing experience including operation, call set-up and equipment
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type

Skills and Abilities
• Customer focused - Customer is #1 Attitude
• Personal accountability for results
• Detail oriented
• Strong analytical and troubleshooting skills
• High integrity
• Minimum of 2 years' technical experience in providing Deskside Support
• PC hardware repair (Dell/HP), Windows system support, OS X Support
• Software installation/troubleshooting
• Performing Tech Refresh
• Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Job Description Responsibilities: • Provides basic troubleshooting assistance and ticket resolution for personal computer users. • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; • resolves issues including contacting and assisting vendors. • Recommends hardware solutions regarding personal computers in assigned areas. • Assists with computer studies, projects, and implementation of policies throughout area of assignment. • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. • Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills. • Ability to operate computer peripherals including monitors, printers and scanners Additional Information VAIBHAV SINGH Technical Recruiter Integrated Resources, Inc. (Direct) (Tel) Ext. 225 (F) vaibhav(at)irionline.com | Gold Seal JCAHO Certified for Health Care Staffing “INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year #J-18808-Ljbffr

Technical Support Specialist - DBA

In this role you

You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.

Your role:

• Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.

• Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.

• Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.

• Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.

• 2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.

• Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field/Remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.

• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly

• The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly

• The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PHI

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Technical Support Specialist (SolarWinds)

Joint Base Andrews

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging business problems
• Self-directed professionals
• Hunger to continually learn and grow

PRIMARY RESPONSIBILITIES:

• Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues
• Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or ServiceNow tickets for enterprise-level incidents
• Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions
• Maintain detailed records of network events, actions taken, and communication related to incidents
• Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues
• Contribute to the continuous improvement of monitoring processes and procedures
• Stay up-to-date on the latest network technologies and monitoring best practices

REQUIREMENTS:

• Bachelor's degree required
• 5+ years of experience in a similar role
• Security+ certification
• Active Security clearance
• Proven experience in network monitoring and incident management
• Hands-on experience with SolarWinds and SCOM monitoring platforms
• Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing
• Familiarity with server technologies and operating systems (Windows/Linux)
• Experience with ticketing systems such as Remedy and ServiceNow
• Excellent analytical, problem-solving, and troubleshooting skill
• Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences
• Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment
• Strong attention to detail and ability to prioritize tasks effectively

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

#clearance

iQuasar LLC is seeking to fill a Technical Support Specialist for one of our customers in Arlington, VA . At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our clients in Arlington, VA needs a Technical Support Specialist for a Full position.

• Position : Technical Support Specialist
• Location : Arlington, VA
• Clearance : Top secret
• Position Type : Full-time.
• Travel : onsite

• The Technical Support Specialist role performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II.
• (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyses, and reports data; and when appropriate creates necessary documentation to facilitate. Repairs to equipment. Utilizes various engineering and scientific drawings, manuals, and other,related documentation in the performance of assigned tasks. This position requires shift work.

• Must have an active/current Top-Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 6+ years of directly relevant experience
• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS,Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment desired.
• Experience with ITIL methodology desired.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers,
• VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis.
• Determine multi-user, multi-system correlations.
• Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.

• HS diploma

• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification

• Availability to start a new job.
• Best Rates
• Contact #