Technical Specialist
Posted 1 day ago
Job Viewed
Job Description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications
You can:
- Demonstrate technical expertise of Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple's core values.
- Be curious and open to learning from others and helping each other grow.
On-site
Requisition IDRetail3
Job BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (
Application LinkTechnical Specialist, Advisor
Posted today
Job Viewed
Job Description
Become a Technical Specialist, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll work with a team of technical subject matter experts to provide solutions which helps ensure the safe and reliable operation of substation apparatus, transformers, circuit breakers, disconnects, battery systems, static VAR compensation (SVC), series capacitors, power cable and other miscellaneous substation equipment. You'll be a substation equipment subject matter expert providing advanced technical consultation to SCE stakeholders while delivering in-depth assessments and formal recommendations to help drive continuous improvement in grid safety and reliability.
As a Technical Specialist, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Collaborates with business stakeholders to define data requirements and translates business questions into analytical queries
+ Develops new processes with the goals of increasing productivity, reducing risk of system failure, promoting efficiency in workflow, and meeting or exceeding key operational performance targets
+ Updates and revises technical manuals based on policies and procedures, manufacturer information, industry standards and best practices
+ Provides input into the definition and documentation of the technical delivery policy, process, standards and documentation templates, collaborating with the product development team on product design and upgrades
+ Supports substation in creating goals for bill of material processing, setting monthly targets with support from transmission and distribution
+ Delivers independent execution of established and emerging work processes and systems
+ Communicates status of projects and studies, assists with planning and scheduling, and ensures alignment of communications initiatives to meet business unit goals and overall strategy, including consistency in tone, message, and approach
+ Conducts data analysis to develop insights and identify trends from large datasets regarding substation package intake and processing
+ Lead major projects that have major financial or operational impact to the operating unit and/or company
+ Performs in-depth analysis, develops recommendations, and provides consulting to address customer and/or Company problems/issues which cross organizational boundaries and require thorough technical knowledge to resolve
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more year experience providing technical support.
+ Experience defining data requirements and building analytical queries.
+ Posses a valid Class C Driver's License.
Preferred Qualifications
+ A bachelor's degree in electrical engineering or a related discipline in business organization.
+ Experience with SAP transactions and data look up.
+ Experience delivering presentations and technical trainings to large groups, with a focus on consulting with engineering teams, equipment manufacturer representatives, and internal/external vendors on substation apparatus design, maintenance practices, and issue resolution.
+ Knowledge of substation work safety rules and requirements, and applicable governmental laws and regulations.
+ Experience using Microsoft Office tools with the ability to develop and deliver effective presentations using MS PowerPoint.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ Position will require up to 60% traveling and being out in the field throughout the SCE service territory.
+ This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
Technical Support Specialist (HVAC)
Posted 3 days ago
Job Viewed
Job Description
Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.
When you join Robertshaw, you're joining a company with over 125 years of experience and a global team with focus on innovation.
Role Description
We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.
Key Responsibilities
- Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
- Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
- Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
- Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
- Collaboration: Work closely with other departments to address and resolve customer and technical issues.
- Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.
- Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
- Relevant HVAC certifications (e.g., EPA Certification) preferred.
- Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
- Excellent communication skills with the ability to convey technical information to non-technical audiences.
- Proficiency in using support software and tools.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.
Seasonal, Operations Technical Specialist
Posted today
Job Viewed
Job Description
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. Its an exciting time to be a part of H&R Block!
What you'll do.As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, youll
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
Deliver supplies and materials to and from tax office locations in a timely and organized manner
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
Maintain an inventory of district resources
Track and control hot spare computer equipment in the district
Document hardware problems and their resolution within the ticketing system
Maintain up-to-date technical knowledge of the departments supported products and systems
Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team.
Education:
High school diploma or equivalent
Work Experience:
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
Must have reliable transportation to travel between office locations as required
Must be able to work independently
Must be able to lift 55 pounds
Demonstrated decision-making, analytical, and problem-solving skills
Demonstrated organization, prioritization, and project coordination skills
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
Effective time management and multi-tasking skills
Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$17.64 - $26.49
Seasonal, Operations Technical Specialist
Posted today
Job Viewed
Job Description
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. Its an exciting time to be a part of H&R Block!
What you'll do.As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, youll
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages
Deliver supplies and materials to and from tax office locations in a timely and organized manner
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst
Maintain an inventory of district resources
Track and control hot spare computer equipment in the district
Document hardware problems and their resolution within the ticketing system
Maintain up-to-date technical knowledge of the departments supported products and systems
Participate in all required training relevant to the position and perform other duties as assigned
What you'll bring to the team.
Education:
High school diploma or equivalent
Work Experience:
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
Must have reliable transportation to travel between office locations as required
Must be able to work independently
Must be able to lift 55 pounds
Demonstrated decision-making, analytical, and problem-solving skills
Demonstrated organization, prioritization, and project coordination skills
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
Effective time management and multi-tasking skills
Ability to follow direction
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$17.64 - $26.49
Seasonal, Operations Technical Specialist
Posted today
Job Viewed
Job Description
Our CompanyWe care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do.As aseasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you’ll…Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damagesDeliver supplies and materials to and from tax office locations in a timely and organized mannerSupport the annual set up and closing of seasonal tax offices, including setting up theoffice according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standardsSet up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical AnalystMaintain an inventory of district resourcesTrack and control hot spare computer equipment in the districtDocument hardware problems and their resolution within the ticketing systemMaintain up-to-date technical knowledge of the department’s supported products and systemsParticipate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team.Education:High school diploma or equivalent Work Experience:Knowledge of Outlook and Microsoft Suite applications, which may include virtual toolsBasic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardwareMust have reliable transportation to travel between office locations as requiredMust be able to work independentlyMust be able to lift 55 poundsDemonstrated decision-making, analytical, and problem-solving skillsDemonstrated organization, prioritization, and project coordination skillsEffectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associatesEffective time management and multi-tasking skillsAbility to follow direction Why work for usSince 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range InformationThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range$17.64 - $26.49
Document Control Specialist/Technical Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Title: Document Control Specialist
Location: Rosemead, CA (Hybrid)
Duration: 12 Months
Pay range: $25/Hr to $31/Hr on W2
Job Description:
Education Requirement: Bachelor's Degree
Day-to-Day Responsibilities/Workload:
- Record Keeping: Maintain organized records of documents, including correspondence, contracts, technical documents, manuals, and other official paperwork.
- Scan physical contracts and convert them to digital format.
- Verify clarity and accuracy of scanned files.
- Upload contracts to the EDMRM system, following naming conventions.
- Ensure data security and handle sensitive documents with discretion.
- Troubleshoot scanning and uploading issues.
- Bachelors degree in Business Administration, Information Management, or a related field.
- Minimum of 2-5 years of experience in document control or a related administrative role.
- Experience with document management systems and software tools.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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Technical Specialist (Brea Mall R156)
Posted today
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
Technical Specialist (Brea Mall R156)
Posted today
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
Technical Specialist (Victoria Gardens R094)
Posted today
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link