1117 Technician jobs in Columbus

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Job DescriptionJob DescriptionOn Site Help Desk/Technical Support Associate for Upscale Retirement Community


This position provides technical support assisting end users with their day-to-day technical challenges.

40 hour work week, regular business hours M-F.


 Essential Functions

• Handles initial service desk phone, email and web inquiries , helps residents to integrate technology including TV, mobile phone, tablets and laptops. This could include both Microsoft, Android, and Apple products and telephony and cable TV or streaming devices.
• Assesses support needs, then provides solutions or refers them to appropriate team members.
• Ability to present new technology, train, and demonstrate technical benefits and features. 
• Must have excellent customer service skills and ability to speak in a non-technical manner with patience.
• AV skills, especially with digital and wireless technology
• A+ certification is desired

1. Acts as initial contact for all internal customer technical support required for computer hardware and software, telephone, network, operating system, printing, and Internet access, WIFI problems.
2. Duties include answering the help desk phone, recording the call, first level corrective action, problem escalation to second level when necessary.
3. Performs installs, upgrades, moves, and changes for computer hardware and software, printers, tape drives, CD-ROM drives, and other peripheral devices.

Qualifications:


Minimum 3 years of experience in a PC/local area network support environment.

1. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices, printers, etc.
2. Strong working knowledge of Windows, Microsoft Office, mobile devices, communications software, virus protection, and diagnostic software.
3. Ability to diagnose and resolve onsite and remote PC related computing problems, as well as other
4 . Approachable and engaging personality. 

5. Must be able to successfully partner with retirement estate community with patience and exemplary customer service. **Criminal Background Check REQUIRED!

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K - $124.7K - Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our Engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

• Proficiency in Java or Scala

• Experience in diagnosing, reproducing and resolving customer issues

• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

• Desire to make customers successful through direct interaction.

• Two out of these three:

• • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• • Operational knowledge of Java applications (stack, jmap, etc.)
• • Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

*Description*

Provide on-site desktop support for all hardware in the manufacturing plant
Setup, configure, install and maintain end users' desktop computers and peripherals, both on production line and in offices
Provide technical support for production and office personnel on computers, phones, and printers
Implement and maintain network servers, including active directory accounts
Break/fix support for network, server, and end user devices
Provide support for industrial printers
manage and track hardware inventory and e-waste
Windows 10 support
Mobile RF device and workstation PC support
Perform other duties as required and assigned

Essential skills:
* Excellent problem solving skills
* Ability to work under pressure
* Ability to make critical decisions in a timely manner
* Good communication and writing skills
* Ability to multitask and prioritize numerous critical tasks
* The ability to cope with a demanding workload and fast paced environment

Physical Requirements:

* Work involves operation of personal computer equipment.
* Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. in order to install or check the installation of network devices and cabling.
* Must be able to climb ladder to reset wireless access points
* Climb Man ladders that are up to 20-25 feet (built-in ladders some with a cage and some without to get to cat walks and mezzanines where you have to duck under wires and a/c systems - while carrying hardware that needs to be replaced.

*Skills*

Desktop Support, Break/Fix, Printer Support, Troubleshooting, Support, Windows 10

*Top Skills Details*

Desktop Support,Break/Fix,Printer Support,Troubleshooting

*Additional Skills & Qualifications*

Mainly responsible for keeping production computers up and running but also need to understand how to look at a router or switch if there are issues with the network, might have to re-image computers from time to time, and have to go through ladder training to climb a ladder when a wireless access point needs to be reset. The person in this role would have to be on site every day and Abbott would like to train them as a lead with the potential to convert to a full-time Abbott employee after one year.

*Experience Level*

Entry Level
*Pay and Benefits*
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support for an opportunity in Columbus, OH

Position Title: Field Technical Support

Location: Columbus, OH

Anticipated Start Date: 07/21/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract with strong possibility of extension

Job Type: (FULL TIME (>%3D40 HRS WEEKLY) (CONTRACT), (ONSITE)

pay range: $31/hr. - $31.70/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

• This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HPs PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment requires positive approaches and demonstrates success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
• This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HPs business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customers' business needs while maintaining HPs contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both HPs and the customers' business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer-facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.

Job DescriptionJob DescriptionPOSITION SUMMARY
Technical Support Engineer will be responsible for providing support to customers including hardware and software to address technical issues, assist customers, and find solutions to any issues raised by the customers. Technical Support Engineer is responsible for providing technical and general customer support to all SOZO and legacy customers. Technical Support Engineer will provide and lead technical discovery and design of integration pathways into U.S. EHR platforms, balancing speed, scalability, and workflow efficiency.

PRIMARY DUTIES & RESPONSIBILITIES
(Essential Functions of the Position) include but are not limited to the following. Other duties may be assigned.

IT Technical Support:
•    Resolve all issues with SOZO implementations and other supported software adopted by the organization.
•    Receive and answer questions pertaining to computer software, hardware or infrastructure and present solutions to internal and external customers.
•    Diagnose and resolve technical issues related to network connectivity, firewall and security issues, Bluetooth, internet, and other related connection issues.
•    Translate customer and product needs into scoped solutions using APIs, third-party tools, or direct system integration.
•    Deliver EMR implementation plans that integrate efficiently into customer workflows, coordinating directly with customer IT and clinical teams.
•    Support EMR integration with customers, manage testing, troubleshooting, and iterative improvement.
•    Collaborate cross-functionally with product, engineering, marketing, regulatory, and customer support teams to ensure successful, compliant delivery.
•    Support and drive HL7 protocol with development team. Collaborate on improvements, bug fixes, and expanded data requirements.
•    Work with customers to make internal setting adjustments and to resolve technical issues or escalate to higher Tier.
•    Resolve all legacy customer device and connectivity issues promptly with use of Knowledge Base and adding Knowledge Articles (KA) when needed.
•    Provide input to R&D on product development, security issues, implementations, and IFUs.
•    Contribute to FAQs for new products and keep updated for existing products.
•    Responsible for providing in-depth root-cause analysis, reporting product technical issues experienced by customers through CRM Cases.
•    Develop customer facing FAQs and where relevant, reference from fault triage pathways to enable client self-resolution of issues.
•    Assist with Single Sign-On (SSO), Multi-Factor Authentication and Electronic Health Record (EHR) integration.
•    Participate in all pre-implementation team meetings for US and EU countries as needed.
•    Replicate field issues and identify potential fixes or raise cases to alert R&D. Enter commands and verify proper system operation through observation and analysis to detect error and proper performance.
•    Actively seek new product updates and offer suggestions and product improvements as well as report any defects which may arise.
•    Enter and manage issues into CRM as cases for all internal and external customer issues, with regular follow up and timely resolution of issues and cases.
•    Assist with keeping department SOPs, DPs and WI updated through the quality process.

SUPERVISORY RESPONSIBILITIES
•    None

QUALIFICATIONS GUIDELINES
Typical Knowledge, Skills, & Abilities:
•    Strong customer service and interpersonal skills, with strong ability to interact with employees and customers across different levels in the organization. Genuine commitment to delivering exceptional customer service. (verbal and written in English)
•    Ability to work as a member of a team, and ability to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative.
•    Ability to troubleshoot and be comfortable working with customers remotely by phone, email, and web-based tools such as Zoom and MS-Teams, facilitating one-on-one and group meetings. Ability to work flexible hours to provide global coverage.
•    Ability to quickly establish credibility and relationships; ability to work with a variety of personalities and styles.
•    Must have a strong attention to detail to accurately document work, collect data to support service readiness of a new product.
•    Ability to recognize deviation from accepted practice and to recognize when to notify supervisor of problems and issues for resolution.
•    Ability to create engaging, technical presentations for training and present training in an online environment.
•    Above average skills in Excel, PowerPoint, Power BI tools for developing monthly reporting and management metrics.
•    Experience as a self-starter and multi-tasker, self-motivated, with a capacity to perform in a fast-paced, FDA regulated environment, even in ambiguous situations.
•    Must understand, follow, and comply with regulatory requirements as applicable to various processes. An understanding of FDA Quality System Regulations and ISO Standards (ISO 13485 and 21 CFR 820) is required. Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMP), and Quality System Regulations (QSRs) globally. 

MINIMUM EDUCATION and/or EXPERIENCE
•    Associate technical discipline (Computer Engineering, Computer Science, or Information Technology or related field of study), or five (5) years of hands-on experience in a client (PC) technologies and support services role.
•    Minimum of five (5) years of experience in the customer service .
•    Experience in the medical device industry .
•    Knowledge of computer networks and remote troubleshooting techniques.
•    High degree of computer literacy and proficiency with the Microsoft Office Suite, including SharePoint.
•    General understanding of Customer Relationship Management systems – Microsoft Dynamics CRM experience desired.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•    Physical Demand: Moderate physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier etc. The employee must be able to occasionally lift and/or move up to 50 pounds of equipment.
•    Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work.
•    Travel: This position will require limited travel (mostly domestic) up to 10%. A valid US driver’s license is required for this position.

This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

This position shall be aware of standards, international standards and regulations for the jurisdiction that ImpediMeds places medical devices and/or provides services.

What We Offer:
Life at ImpediMed - It is fast, it is fun, it is evolving, it is growing, and it is filled with smart, passionate, diverse, friendly people who want to make a difference in healthcare. 
Total Rewards - At ImpediMed, we are strongly committed to our employees--their well-being, development, rewards, and recognition opportunities. Individual total compensation will vary based on factors such as qualifications, level, competencies, and work location. The salary range for this role is $75k - $85k.
Benefits - We offer full healthcare benefits including Medical PPO Plan, Dental Plan, Vision Plan; 401(k) with employer match. Basic Life, AD&D, STD/LTD, Employee Assistance Program (EAP) and employee discount programs.

About ImpediMed
Founded and headquartered in Brisbane, Australia with US and European operations, ImpediMed is a medical technology company that uses bioimpedance spectroscopy (BIS) technology to generate powerful data to maximize patient health. ImpediMed produces the SOZO® Digital Health Platform, which is FDA-cleared, CE-marked, and ARTG-listed for multiple indications, including lymphoedema, heart failure, and protein calorie malnutrition and sold in select markets globally. 

In March 2023, the NCCN Clinical Practice Guidelines In Oncology (NCCN Guidelines®) for Survivorship were updated and reference bioimpedance spectroscopy as the recommended objective tool to screen at-risk cancer patients for early signs of lymphoedema. With the SOZO Digital Health Platform and L-Dex®, ImpediMed is the only company to offer FDA-cleared technology that uses bioimpedance spectroscopy for the clinical assessment of lymphoedema. The connected digital health platform and large, attractive cancer-related lymphoedema market present an opportunity for continued strong growth through ImpediMed’s SaaS subscription-based business. For more information, visit 
&
It is our diverse teams who drive our innovation, creativity, and success. We value the unique backgrounds and experience of all our employees and share a set of core values of ethical behavior for conducting our business. We continuously strive to provide an environment where employees not only feel they can succeed, but also where they can thrive.

Equal Opportunity Employment
As part of our commitment to providing equal employment opportunities, we take steps to ensure that all qualified applicants are treated fairly. To that end, our decisions around recruitment, hiring, assignment, promotion, compensation, and other personnel factors are made and administered without regard to , , , genetic information, , , , expression, , childbirth or related medical conditions, , , citizenship status, uniform service member status, or any other protected class under federal, state or local law.

If you have a that requires accommodations in order to complete the application process, please contact us at or ( .

Powered by JazzHR

41EdWZGg3p

Job DescriptionJob Description

Technical Support Specialist

COLUMBUS, OHIO

Mosaic Health is a care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit or follow Mosaic Health on LinkedIn.

The Technical Support Specialist will represent the apree Health Business Unit and is responsible for providing frontline IT support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures smooth IT operations by assisting employees with technical concerns, maintaining IT systems, and escalating complex issues to higher-level support teams.

The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problem-solving, communication, and technical skills to support end-users in a fast-paced enterprise environment.

Responsibilities:

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot PCs, laptops, printers, mobile devices, and other peripherals.
• Support Windows and Mac operating systems, including installation, updates, and security patches.
• Provide occasional executive support for Mac OS users.
• Assist with Active Directory (AD) administration, including user account setup, password resets, and access control.
• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN connections.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with software installations, updates, and licensing management.
• Support Electronic Health Record (EHR) systems, particularly NextGen (Columbus, OH) and Athena (all other locations).
• Document technical issues, troubleshooting steps, and solutions in the IT ticketing system.
• Work closely with the Service Desk and IT support teams to escalate and resolve critical issues.
• Provide technical training and guidance to end-users to improve self-service capabilities.
• Assist in IT asset management, including tracking hardware inventory and clinic-specific device assignments.
• Manage iPads and Google Meet hardware used in patient services.
• Coordinate printer support services with third-party vendors.
• Travel to other care centers to assist with clinical IT implementations, including site buildouts, retrofits, and decommissions.
• Maintain compliance with IT security policies, HIPAA, and company standards.
• Provide support in a HIPAA-regulated clinical environment; clinical experience .
• Participate in on-call rotation for after-hours support (7am-7pm Pacific Time), serving as the first point of contact for escalations.
• Transport self and hardware to various care centers across the metro area, potentially multiple times daily.
• Work onsite 4 days per week in care centers, with 1 day remote (subject to regional variation).
• Carry a work phone and respond to live support calls as needed.
• Stay updated with emerging technologies and best practices in IT support.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory (AD), Group Policy, and user management.
• Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting).
• Experience supporting Microsoft 365 applications and troubleshooting common issues.
• Experience supporting EHR systems in clinical environments is highly .
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Certifications : CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator.
• Willingness to travel locally, provide after-hours support, and adapt to evolving onsite expectations.
• High level of professionalism and integrity in all interactions.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

• Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to , citizenship status, , creed, , , genetic information, (including and expression), marital status, , , , , , veteran status or any other status or condition protected by applicable federal, state, or local laws.
• If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.

Job Posted by ApplicantPro

• Provide strong desktop technical service with a customer service orientation
• Receive, process and respond to Help Desk tickets received from web submissions and direct telephone calls
• Effectively troubleshoot and solve desktop hardware and software issues
• Support Help Desk, Desktop Technology, and Lab/Classroom Technology functional areas
• Follow best practices to ensure end user data is protected and recoverable
• When necessary, work in concert with software and hardware vendors for problem resolution
• Thoroughly understand multiple versions of the Windows desktop operating system as well as patch and imaging technologies
• Add and remove computers to and from a network domain
• Help customers use both hardware and software products effectively
• Assist with rollout of new PCs, laptops, printers, etc in accordance with applicable replacement schedules and associated licensing
• Complete, maintain, and process pertinent paperwork, records and documentation

• Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
• Prior experience in Customer Support Services
• Display strong end user orientation, and support customer service skills
• Experience with Help Desk ticketing systems and customer service workflow
• Strong understanding of technical troubleshooting methodology
• Demonstrate excellence in teamwork, as well as excellent oral, written and interpersonal communication skills
• Ability to work a flexible schedule as needed
• Orientation to detail and thorough documentation
• Ability to work with a range of technical staff to develop joint solutions
• May need to be able to lift 50 lbs. as needed to move equipment
• Willing to use a ladder or crawl under desks and tight spaces for troubleshooting equipment, cabling, projectors, etc.
• Must be able to sit for long periods at a time and or stand for long periods at a time

• Be a Servant Leader
• Be a Team Player
• Be Accountable
• Act with the highest integrity
• Provide excellent customer service
• Find solutions, not problems