1038 Technician jobs in Mesa

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Affinaquest powers colleges, universities, athletic departments, and academic medical centers to unlock their data potential. Offering innovative CRM software native to the Salesforce platform, a proprietary Customer Data Platform (CDP), and advanced analytics, Affinaquest equips clients to be the architects of their success-surfacing opportunities for increased and more personal engagement, resulting in meaningful revenue growth. The approach to innovation isn't about reinventing the wheel-it's about transforming it. This is the quest for affinity: driving lasting relationships that shape the future of advancement and athletics.

KEYFACTS
• Market-leading Salesforce ISV in Institutional Advancement and Collegiate Athletics
• The preferred next-gen Advancement solution of the "Top 300" fundraising institutions
• 15+ years in data warehousing, data quality, lifecycle hygiene, analytics, and CRM

POSITION DESCRIPTION SUMMARY

Affinaquest seeks a Technical Support Engineer. A successful candidate will, first and foremost, deliver an exceptional client experience. She/he will naturally partner with their support colleagues as well as the Advancement Development team, to resolve client issues in a timely manner, while cultivating a learning environment for our clients.

The Support Engineer serves as a business and technical support resource for clients. This position must develop and maintain a deep technical understanding of the Advancement Implementation and support process and the specific use-cases of clients. This position assists in troubleshooting and evaluating elevated client inquiries while proposing solutions based on the client requirements. The Technical Support Engineer is a strong communicator and critical thinker, who can quickly diagnose issues described by the client and implement suitable solutions. This position plays a pivotal role in ensuring world-class customer service, ultimately resulting in client engagement and retention, upsells, and high levels of client satisfaction.

The Support Engineer plays an integral role in maintaining healthy client relationships for the Advancement clients of Affinaquest. Reporting to the Senior Director of Client Management and Client Support, this individual will work within the Support team and the Advancement development team to resolve client issues and create educational content to help other clients avoid similar situations, delivering a high-quality client experience.

He or she must thrive in a fast-paced, innovative environment and have a proven track record of consistently delivering a quality client experience, resolving issues in a timely manner, and creating trusted relationships with clients.

They will thrive in a culture of continuous change and innovative disruption while operating in a highly collaborative and collegial culture. They will work cross-functionally from the most strategic to the most detailed level.

Individuals who thrive at Affinaquest exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, Accountability, and Results Focus.

KEY RELATIONSHIPS

Reports to: Senior Director of Client Management and Client Support

Other key relationships: Works closely with the Advancement Development, Product Management, and Client Management teams

Requirements

MANDATORY QUALIFICATIONS TO APPLY

• Possesses Salesforce Admin experience (2 years minimum)
• Customer Support (Tier 1 or 2) experience with a demonstrated track record to develop relationships
• 1- 2 years of CRM or relational database experience
• Strong written and oral communication skills
• Strong multi-tasking and organizational skills

• Provides thoughtful and insightful customer service through organization, urgency, and product knowledge.
• Answers business and technical inquiries, diagnoses reported problems, recommends possible solutions, and follows issues through to resolution or escalation.
• Identifies root-cause deficiencies and is able to present preventative measures.
• Specific client support responsibilities may include, but are not limited to, the following:
• Diagnoses reported issues with a best practice recommended solution and/or follows through with the proper escalation if unable to resolve
• Supports application break/fix incidents and patches existing issues.
• Quickly identify when issues are more complex and gather appropriate information to escalate to internal development resources
• Identify learning opportunities based on support topics to craft articles and videos for knowledge center
• Accurately capture case notes, document activities and manage cases in a clear, concise and actionable manner
• Experience in a facility with the following platforms: ScreenSteps, Zendesk, and Salesforce to ensure documentation can be constructed and published to our user community.
• Maintain knowledge of the Salesforce Release Cycle, current functionality and support the Product Management team to ensure staff get the proper training and knowledge share on Salesforce Administration.
• Proactively anticipate client issues, concerns, and prepares solutions before they become urgent.

• Experience working with Advancement / Fundraising software a plus
• Support experience with a Salesforce ISV Partner
• Able to work non-standard business hours to align with international time zones (Australia)

• Corporate Headquarters: ASU SkySong, Scottsdale, AZ

• No

**Location:**

Remote, United States

**Employment Type:**

FullTime

**Location Type:**

Remote

**Department**

Customer Solutions

**Compensation:**

$106.2K $124.7K Offers Equity

_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here (om) _._

**Overview**

Were not just building better tech. Were rewriting how data moves and what the world can do with it. With Confluent, data doesnt sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

**About the Role:**

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

**What You Will Do:**

+ Working with customers to resolve a wide range of issues with their Confluent deployments

+ Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

+ Communicating with our Engineering team to provide real-time product feedback from the field

+ Improving product documentation and authoring knowledge base articles

+ Creating and reviewing product demos and internal tooling

+ Working closely with the team behind Apache Kafka!

**What You Will Bring:**

+ Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

+ Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

+ Proficiency in Java or Scala

+ Experience in diagnosing, reproducing and resolving customer issues

+ Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

+ Desire to make customers successful through direct interaction.

+ Two out of these three:

+ - Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)

+ - Operational knowledge of Java applications (stack, jmap, etc.)

+ - Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

**Ready to build what's next? Lets get in motion.**

**Come As You Are**

Belonging isnt a perk here. Its the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge whats possible.

Were proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Primary Purpose of Role: To provide remote & onsite service support for KLA’s SPTS division products, during Install, warranty and service contract for current and future products, with the aim of improving customer satisfaction and to provide first line technical support for all escalations seen within the North America Region. Job Responsibilities: To provide and lead technical support L2 to L4 escalations to the field teams encompassing system commissioning, system breakdowns and preventative maintenance support. To generate a close working relationship with the field teams in the region to enable the company to effectively support the SPTS division product portfolio. Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements. Timely completion of all field visit reports (expenses, field returns etc) Provide remote technical support to Installation and CSE teams. Less than 50% travel internationally and domestic Preferred Qualifications: Experience working with high vacuum and or semiconductors Electronic fault finding to component level would be a distinct advantage. Experience of three phase voltages Being able to put together a 4-blocker, 8D or 7 step presentation including but not limited to fishbone presentation. Minimum Qualifications Bachelor's Level Degree and related work experience of 2 years or equivalent work experience Experience troubleshooting electrical and mechanical equipment Experience of PC Networking and troubleshooting software and networking issues Excellent communication and customer interfacing skills and good interpersonal skills Computer literacy including Excel, PowerPoint and Word An adaptable approach to working hours and locations A flexible approach to work responsibilities, enabling both independent and team working Ability to work alone or unsupervised for extended period of time, often in challenging situations A systematic and logical approach to problem solving Base Pay Range: $31.35 - $53.27 Per Hour Primary Location: USA-AZ-Chandler-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

Company Overview

Group/Division

Job Description/Preferred Qualifications

The successful technical support engineer for servers will serve as a primary point of contact for resolving complex issues on KLA server products. They will work with diverse teams to fix technical server problems. They will also tackle issues that arise from connecting a range of KLA tools to the server, which includes but is not limited to networking problems. They should have knowledge of Linux, proficiency in scripting, understanding of TCP/IP, networking, and strong problem-solving skills. Excellent communication, interpersonal, and continuous learning abilities are also crucial for success in this role.

• Technical Expertise: In-depth knowledge of Linux (SuSE, RedHat, CentOS, Ubuntu), system administration.

• Networking: Strong understanding of TCP/IP fundamentals and protocols (DNS, DHCP, HTTP, LDAP, SMTP).

• Scripting: Proficiency in Shell and Python scripting for automation and efficiency improvements.

• Problem-Solving: Excellent problem-solving skills with a passion for diagnosing and resolving complex technical issues.

• Communication: Strong communication and teamwork skills, with the ability to work optimally in a team environment.

• Organizational Skills: Excellent interpersonal and time management skills, with the ability to prioritize and multitask optimally.

• Adaptability: Continuous learning approach and the ability to adapt to new technologies and tools in a fast-paced industry.

• Experience: Proven experience in technical support, team management, and working with orchestration platforms, configuration management, and server networking.

• 30% travel international and domestic

Preferred Qualifications:

• Configuration Management: Familiarity with configuration management tools such as Salt, Chef, Puppet, or similar.

• Containerization: Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).

• Cloud Computing: Familiarity with cloud platforms and services (AWS, Azure) is a plus.

Minimum Qualifications

• Bachelor's Level Degree OR related work experience of 2 years; Associates Degree OR related work experience of 2 years

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Compass Technology

Salary: $65,000-$70,000

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Job Summary

The IT Service Desk Supervisor supports Compass Group's corporate and field associates by leading a team that addresses technical needs. Reporting to the Service Desk Director, this role provides hands-on leadership, coaching, and oversight to ensure effective user support and alignment with team goals.

Key Responsibilities

Operational Oversight:Manage daily technical support operations, ensuring service levels are met and incidents are addressed promptly, especially those indicating broader issues.

Team Leadership & Development:Supervise and mentor staff, conduct training on troubleshooting and customer service, facilitate cross-training, and lead recruiting efforts. Promote a coaching culture and provide regular feedback.

Strategic Planning & Collaboration:Align team activities with organizational goals, participate in strategic meetings, and collaborate with IT and business partners to anticipate and meet support needs.

Process Improvement:Analyze support metrics to identify trends and recommend improvements. Lead documentation efforts and standardize processes to enhance efficiency.

Customer Engagement:Communicate clearly with users, manage expectations, and ensure timely resolution of issues. Serve as an escalation point for complex problems.

Project & Change Management:Prepare for projects impacting users, assess business impacts of system changes, and ensure readiness for seasonal support variations.

Documentation & Knowledge Sharing:Maintain support documentation, promote knowledge sharing, and contribute to budget planning and management.

Role-Specific Duties:

• Collaborate with two other supervisors to ensure consistent support across teams.

• Serve as an escalation point for complex technical issues.

• Maintain and update knowledge base and support documentation.

• Perform additional duties as required.

Qualifications

Typically, 5+ years of experience in: · Technical/end-user computing support. · Coaching and mentoring Service Desk support technicians. · Implementation of user self-service support programs including chat support, knowledge centered service and user experience.

Education

· Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience. · ITIL certification highly desired. · MCSA, A+, Network+, Security+ certifications preferred. · HDI Certified Support Center Manager (SCM) certification preferred. · Apple Certified Support Professional (ACSP) preferred. · Project Management experience preferred.

Interpersonal

Skills · Excellent verbal and written communication skills. · Excellent critical thinking and problem-solving skills. · Positive attitude and solutions-oriented thinking. · Superior customer service skills. · Ability to communicate technical concepts to both technical and non-technical audiences. · Ability to work in a fast-paced environment and adapt to chan

Apply to Compass Group today!

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here ( for paid time off benefits information.

Req ID: 1440150

Compass Technology

MARY DICKSON