72 Technology jobs in Amherst

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.

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What to Expect

Information Systems Technician

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Responsibilities

Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:

INFORMATION SYSTEMS TECHNICIAN (IT)

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Ensuring the proper security and handling of communications materials, systems and equipment
• Performing diagnostics and data recovery operations and maintaining logs

• Establishing, monitoring and maintaining radio frequency communication systems
• Operating and maintaining global satellite telecommunications systems
• Transmitting, receiving and storing all incoming and outgoing messages
• Managing and coordinating information systems security across platforms and fleets
• Designing, installing and operating wide-area-networks, computer systems and associated devices
• Performing network system administration, maintenance and training and manage network security
• Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
• Writing programs to collect and distribute data for a variety of applications
• Performing diagnostics and data recovery operations, and maintain logs
• Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
• Operating and maintaining testing and auxiliary equipment
• Ensuring the proper security and handling of communications materials, systems and equipment

As the VP of Technology Services and Delivery, you will play a pivotal role in aligning strategic initiatives and driving technical delivery excellence within the Engineering Services and Delivery organization. Reporting directly to the SVP, you will provide strategic support, project leadership, and serve as a trusted advisor, while also overseeing key functions typically associated with such a role.

Essential Duties and Responsibilities:
- Lead multiple support teams responsible for advanced technology design, development, integration, testing, training, deployment, operations and/or maintenance efforts.
- Direct multiple activities of an integrated team of technical, organizational, and business process improvement staff to execute the business plans, interface with other functions and outside personnel, investigate and resolve problems, and prepare capital and operating budget requests.
- Oversee all aspects of the business unit to include the operational performance, strategic planning, contracting actions, subcontractor management, human resources assignments, recruiting, hiring, financial management, budgeting, and business development.
- Work proactively and effectively with clients, and deliver high quality work products in a timely manner.
- Provide leadership in recommending, developing, and communicating approaches for resolving specific issues.
- Effectively communicate with personnel at all levels in the organization, preparing and briefing senior management on contract performance regularly.

Strategic Planning & Execution

• Partner with the SVP to define, operationalize, and communicate the strategic vision for IT Engineering and Delivery.

• Translate high-level goals into actionable programs and roadmaps, ensuring alignment with broader business objectives.

• Manage key strategic initiatives from planning through execution, often acting as project owner or executive sponsor.

Delivery Oversight & Operational Excellence

• Work with engineering, product, and delivery leaders to improve program/project delivery performance and outcomes.

• Track and report progress on KPIs, OKRs, and key engineering initiatives; anticipate risks and proactively resolve roadblocks.

• Promote adoption of delivery best practices, Agile frameworks, DevOps, and continuous improvement methodologies.

• Develops, submits and manages the operational and budgetary requirements for technology solutions to support OCDIO strategy and business needs. Submits regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to an approved budget.

Organizational Effectiveness

• Optimize team structures, processes, and communication flow across global IT and engineering teams.

• Drive cadence for executive reviews, staff meetings, and key leadership forums.

• Develop dashboards and reporting mechanisms for business operations, resource planning, and budget management.

Stakeholder Management & Communication

• Act as a liaison between the SVP and his directs and their staff, including internal/external stakeholders, ensuring clarity and follow-through on commitments, goals and metrics.

• Prepare briefings, presentations, and strategic communication materials for board-level, customer, and partner engagements.

• Drive alignment and collaboration across IT, business units, finance, HR, and other functions.

Leadership & Special Projects

• Represent the SVP in cross-functional meetings and on governance bodies as needed.

• Lead special projects, task forces, or crisis management efforts on behalf of the SVP.

• Mentor high-potential team members and build leadership bench strength.

• Lead cross functional teams to implement projects in support of both internal and external customers. Partners with cross-functional technology and business leaders and end users to create a vision for how technology can be a competitive differentiator.

Required:

• Education:

Bachelor's degree in Computer Science or relevant field of study.

Master Degree in Engineering or Business Administration is a plus.

• Experience: 10+ years of progressive experience in technology organizations, with a strong background in Integrated application / solution implementation, delivery and O&M using a combination COTS, SaaS and custom application, solution strategy optimizing teams, tools, processes to meet and exceed client satisfaction.

• Technical Expertise: Deep knowledge and expertise across digital technologies and services with emphasis on enterprise wide business solutions, cloud services and capabilities and engineering practices with a strong understanding of industry best practices and emerging trends such as AI/ML and data sciences.

Minimum Requirements

- Bachelor's degree required, MBA preferred.
- Minimum 15 years experience.

MBA or advanced degree in a related discipline.

• Experience in medium and large scale application development and implementation of enterprise SaaS, engineering solutions, or large-scale IT transformation.

• Familiarity with reporting and collaboration tools (e.g., Salesforce, Jira, Confluence, Power BI, Smartsheet).

• Relevant certifications (e.g., CISSP, CISM, PMP) preferred.

Success Factors:

• Strategic thinker who can dive deep into technical details when needed.

• Trusted advisor and confidant to the SVP and leadership team.

• Able to synthesize complex information and distill it into clear decisions and actions.

• Calm under pressure with a bias toward action and outcomes.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

188,080.00

Maximum Salary

$

282,120.00

Duties Description Under the general direction of a Zone Manager or Regional Manager, the Information Technology Specialist 2 will function as general desktop support staff for End User Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS's client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Specific duties include, but are not limited to, the following:
• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
• Collaborate with counterparts within other regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot Multi-function Printers and Network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Perform the full range of supervisory responsibilities, as applicable.

Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.

• Appointment to this position is not final until all agency approvals have been granted.

NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

We are recruiting for 2 positions within this role.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone

Fax

Email Address

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.