204 Technology jobs in Clackamas

• Administer the Intune Mobile Device Management (MDM) application:
  • Managing user permissions, groups, and privileges
  • Performance monitoring and tuning
  • Patch compliance monitoring and deployment
  • Assist with application upgrades
  • Research, design, and apply appropriate configuration settings for smartphone devices, phone groups, roles, and role-based provisioning of services and applications
  • Create reports on utilization, compliance, roll variance, etc. for management review
  • Work with other system component providers (networking, server operations, etc.), SaaS vendor, or telecom vendors to ensure correct operation of the Intune MDM system
• Draft, edit, and update process and technical support documentation.
• Utilize property management system (Sunflower) to record any IT equipment that arrives in or leaves the possession of the technician.
• Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required:
  • Solve technical issues in a professional manner or escalate in a timely fashion
  • Supply 3rd tier, advanced technical support for smartphone devices
  • Supply 3rd tier, advanced technical support related to desktop technologies
• Prioritize work with a focus on client satisfaction and follow-through based on established procedures and guidance from CLIENT manager.
• Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.

• An associate degree in computer/information technology (or related technical discipline) is preferred.
  • 5 years of experience is required with an applicable associate degree.
• 7 years of experience is required without a degree or an applicable degree.Experience should be in information technology performing System Administration

• 1 year of experience supporting smartphone devices.
• 1 year of experience with Microsoft Intune (or similar) MDM application.
• 1 year of experience with the following:
  • Provisioning smartphone devices in an enterprise environment
  • Configuring settings to enable and administer system and software operational and security functions
  • Change management practices and concepts to facilitate technical change to a large audience
  • Configuration control practices and concepts to ensure a stable operational environment
  • Excellent problem solving and troubleshooting skills with commercial off-the-shelf (COTS) and in-house developed software applications and delivery tools

• Troubleshooting Microsoft Windows 11 in an enterprise environment.

• Microsoft 365 Certified: Endpoint Administrator Associate certification.
• Apple Certified IT Professional.

• ITIL V4 Foundations Certification

• Valid U.S. Driver's License is required

• Position requires a minimum level of physical ability sufficient to lift, carry, move and stack equipment weighing up to 40 pounds. Bending stooping, lifting, kneeling, reaching and walking for short distances (up to 500 yards) may be required.

F_0139_JNRD SysAdmin 2_HIRING_SAFETY_TRAINING_MATRIX.docx

*** | SUPPLEMENTAL LABOR MANAGEMENT OFFICE

ADDITIONAL POSITION INFORMATION

Title & Level

System Administrator 2

Work Group Location

Portland, OR

Specialty

Mobile Device Management

Offsite Work Eligibility*

Situational Telework

Organization

JNRD

Number of Days Onsite

5 days per Week

Hours

Full-Time, up to 40 hours

Additional Information

Overtime

5% anticipated

On-Call

Yes Provide on-call and backup support for existing systems and functions. Location for on-call and backup support may be at BPA facilities or off-site. Required to carry a BPA supplied smartphone and work non-core hours when requested to accommodate scheduling, emergency, and on-call issues. BPA-provided smartphones are to be used solely for BPA business.

Travel

Up to 5% within the Portland area

FN Status

NOT open to Foreign Nationals

Investigation Type

SF-85, Standard Questionnaire for Non-Sensitive Positions: Candidate must be able to pass this background investigation in order to qualify for and/or retain this position.

* Current telework, remote work and onsite support is based on BPA's business needs and is subject to change or termination at any time.

** Positions with the "Remote" Designation must reside in WA, OR, ID or MT. Case-by-case exceptions may apply only when in the best interest of BPA.

OVERVIEW

Position

This contract System Administrator 2 position is located in the Desktop Delivery (JNRD) organization of End User Services (JNR), Information Technology (J) at *** (BPA). The purpose of this position is to provide system administration of Microsoft Intune cloud service to provision, support, and control BPA smartphone devices.

Organization

The Desktop Operations team is responsible for the architecture, engineering, and configuration management of the client computing environment. In addition to tier 3 troubleshooting and support, the scope of services for Desktop Operations includes hardware and software maintenance, device encryption management, endpoint protection, vulnerability response, patch management, and desktop software application packaging, testing, and deployment.

POSITION RESPONSIBILITIES

Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

Administer the Intune Mobile Device Management (MDM) application:

Managing user permissions, groups, and privileges

Performance monitoring and tuning

Patch compliance monitoring and deployment

Assist with application upgrades

Research, design, and apply appropriate configuration settings for smartphone devices, phone groups, roles, and role-based provisioning of services and applications

Create reports on utilization, compliance, roll variance, etc. for management review

Work with other system component providers (networking, server operations, etc.), SaaS vendor, or telecom vendors to ensure correct operation of the Intune MDM system

Draft, edit, and update process and technical support documentation.

Utilize property management system (Sunflower) to record any IT equipment that arrives in or leaves the possession of the technician.

Troubleshoot calls from the IT Service Desk and start the resolution process, coordinating with other subject matter experts as required:

Solve technical issues in a professional manner or escalate in a timely fashion

Supply 3rd tier, advanced technical support for smartphone devices

Supply 3rd tier, advanced technical support related to desktop technologies

Prioritize work with a focus on client satisfaction and follow-through based on established procedures and guidance from BPA manager.

Understand the IT working environment sufficiently to explain technical issues and solutions to a wide range of technical and non-technical clients.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

An associate degree in computer/information technology (or related technical discipline) is preferred.

5 years of experience is required with an applicable associate degree.

7 years of experience is required without a degree or an applicable degree.

Experience should be in information technology performing System Administration.

Required Technical Skills & Experience (required on matrix)

1 year of experience supporting smartphone devices.

1 year of experience with Microsoft Intune (or similar) MDM application.

1 year of experience with the following:

Provisioning smartphone devices in an enterprise environment

Configuring settings to enable and administer system and software operational and security functions

Change management practices and concepts to facilitate technical change to a large audience

Configuration control practices and concepts to ensure a stable operational environment

Excellent problem solving and troubleshooting skills with commercial off-the-shelf (COTS) and in-house developed software applications and delivery tools

Troubleshooting Microsoft Windows 11 in an enterprise environment.

Preferred Skills & Experience (optional on matrix)

Microsoft 365 Certified: Endpoint Administrator Associate certification.

Apple Certified IT Professional.

ITIL V4 Foundations Certification.

Additional Requirements (not required on matrix)

Valid U.S. Driver's License is required.

Hazards & Risks

Position requires a minimum level of physical ability sufficient to lift, carry, move and stack equipment weighing up to 40 pounds. Bending stooping, lifting, kneeling, reaching and walking for short distances (up to 500 yards) may be required.

Appendices

The following appendices apply to this position and may be downloaded from the Fieldglass Reference Library:

Offsite Work

Training Expectations (Worker is expected to keep current on the latest technologies and skills required for the position.)

Training Type

Details

Provided by

Microsoft Intune

If available via BPA software contract

BPA

ITIL V4 Foundations Training & Certification

ITIL® 4 Foundation Training | Instructor-led Online Training

Registration fee of *** 24 hours.

Supplier pay for registration fee. BPA pay hours.

Sunflower

BPA

Attendance at all conferences, workshops, training, etc. must be pre-approved by SLMO. Requests will be reviewed on a case-by-case basis. Approval is subject to the most current guidance provided to SLMO by BPA or DOE and is subject to change at any time. SLMO reserves the right to negotiate attendance on billable/non-billable hours and reimbursement of travel costs with the supplier. Reimbursable travel costs must adhere to the Federal Travel Regulations and be submitted via an expense sheet in Fieldglass.

CLOSELY ASSOCIATED RESPONSIBILITIES & REQUIRED ASSOCIATED MITIGATION MEASURES

The following list of potential inherently governmental risk areas and the measures that SLMO-Compliance has determined MUST be in place in your organization, via processes and procedures, in order to mitigate those associated risks. The BPA manager's acceptance of the API serves as the manager's attestation that all mitigation measures listed below are or will be established and adhered to in their org.

Area of potential Closely Associated / Inherently Government function

Mitigation Measures

Area of potential Closely Associated / Inherently Government function

Mitigation Measures

Access to Confidential / Sensitive Information

CFTE MUST sign NDA (Non-Disclosure Agreements) at beginning of assignments.

CFTE MUST complete annual Information Security and Privacy Awareness training.

CFTE MUST complete and pass background investigations of an appropriate level.

Acquisition Planning / Source Selection

CFTE are not permitted to serve as "voting" members for acquisition selections.

All purchasing decisions MUST be made by appropriate federal personnel (Contracting Officers).

All acquisition documents (requirements,
SOW's, evaluation criteria, etc.) MUST be reviewed, finalized and approved by appropriate BPA federal personnel.

ONLY Contracting Officers are authorized to obligate BPA funds.

Agency / Org Planning

All drafts, documents, materials and recommendations, MUST be reviewed, finalized and approved by appropriate BPA federal personnel.

Budget / Finance Prep

ONLY Federal Employees may determine budget priorities & allocations.

BFTE MUST control, and finalize / approve ALL budgets and related documentation, including that for projects, programs and Organizations.

Contract Management

ALL Contractual documents, including invoices MUST be finalized / approved by appropriate Federal personnel.

All contract related decisions (modifications, changes, performance) MUST be determined by appropriate federal personnel (COs).

Decision Making

CFTE may provide input and recommendations to decision-makers.

ONLY appropriate federal personnel may make decisions which obligate BPA resources or to a specific course of action.

Direction & Control
(directing BFTE)

CFTE are not permitted to direct the actions of federal employees (BFTE) or have any control or input into their performance.

Work of BFTE MUST be assigned by federal manager, supervisor, Program / Resource manager or other appropriate designee.

Disposing Govt. Property

ALL decisions regarding the disposal of BPA property MUST be made by appropriate federal personnel; and, all property dispositions MUST be directed and controlled by the Investment Recovery Center (IRC).

Dissemination of Agency/Policy Information / Training

All training and any information that is to be disseminated MUST be either 1) per established policy, process, procedure, or practice; or, 2) reviewed, finalized and approved by appropriate BPA federal personnel.

Inspection / IT Testing

Processes and procedures MUST ensure Federal personnel review inspection findings and CFTE recommendations before acceptance or rejection of material(s) / item(s).

HR Support

CFTE may assist with HR functions per established procedures, processes and guidelines (e.g., timekeeping).

ALL work products MUST be reviewed and finalized by appropriate federal employees.

Policy Development

BPA's process for Policy development includes multiple levels of federal review prior to acceptance / adoption.

Interpretation of Policy/Regulations

ONLY BPA federal employees MAY determine the applicability and interpretation of regulations.

CFTE are not permitted to "interpret" regulations for or on behalf of BPA. Regulations are interpreted by federal personnel and communicated via standards, guides, policies and processes.

Representing BPA

Contract workers are required to identify themselves and their employer in signature blocks, in introductions and have a nameplate outside their cubicle.

CFTE MUST receive written VP approval to represent BPA at outside events, such as workshops, seminars or conferences.

Page 4 of 4 F_0121_API_TEMPLATE_060525
CFTE NON-CRAFT HIRING SAFETY TRAINING MATRIX

CONTRACT FULL TIME EQUIVALENT (CFTE)

NON-CRAFT HIRING SAFETY TRAINING MATRIX

Purpose:

The Contract Full Time Equivalent (CFTE) Hiring Safety Training Matrix is a hazard assessment for CFTE personnel routine tasks. It is intended to set a common understanding on training requirements between the CFTE personnel and the *** (BPA) managers/supervisors. BPA Requesting Managers should complete this form and coordinate with BPA Supplemental Labor Office during the procurement process to ensure the CFTE position includes a list of required trainings associated with identified tasks, conditions, and exposures. Each task, condition, and exposure indicate which training courses are required, who shall provide those trainings, and when those trainings shall occur.

This form is intended only as a reference document for contractors.

BPA Requesting Manager

(Last, First MI)

Greg Fisher

Date

6/11/25

CFTE Job Title

System Administrator 2

Org

JNRD

PPE provided by Supplier or Contractor?

Yes No

If yes, list required PPE: Click or tap here to enter text.

Identify which Supplier or Contractor medical surveillance programs are required, if any*

Respirator User

Asbestos

Lead

Silica

Hearing Conservation

Other: Click or tap here to enter text.

No Medical Surveillance

*BPA Requesting Managers may use equivalent Job Title Position Hazard Assessments or project Job Hazard Analyses as indicators for which medical surveillance programs may be required. Direct any questions regarding medical surveillance program requirements to the BPA Industrial Hygienist, ***, or ***.

Instructions for BPA Requesting Manager: This template has been pre-populated with tasks and hazards generally associated with CFTE non-craft positions. BPA Requesting Managers must review this document during the CFTE procurement process. The BPA Requesting Manager will:

Select the checkbox next to each task/condition/exposure that may be encountered during the normal course of the assignment.

Identify if the mitigation for applicable tasks/conditions/exposures will be provided by BPA or the Contractor (supplier).

Indicate when the mitigation must occur (pre-hire, post-hire, pre-task).

Pre-Hire Training should be completed prior to the CFTE starting their assignment.

Post-Hire training should be completed prior to exposure to a hazardous environment and/or conducting work at a BPA worksite.

Pre-Task Training should be completed prior to conducting the associated task.

Once complete, the BPA Requesting Manager will send the completed document to the Supplemental Labor Management Office.

The listed tasks, conditions, and exposures are not all inclusive. New processes, unusual tasks, or equipment may trigger the need for specialized training. Consult with your local Safety Manager or BPA Safety Training Manager for guidance.

BPA provided safety training will be the same training provided to Federal Workers.

For the "General Comments" section, BPA Requesting Managers can list anything that was not already covered and provide clarification to the BPA COR to better understand the CFTE position. It may include tasks, conditions, and/or exposures that are unique to a particular position, work site, or person.

For more information on the PHA process/requirement, reference the Safety and Occupational Health Manual, Safety Management Systems Chapter.

Direct any questions regarding training requirements or issues related to this form to the BPA Safety Training Manager, ***, or ***.

Office & Remote Work/Telework Hazards

Task / Condition / Exposure

Required Training

Contractor (C) or BPA (B) Provided

Pre-Hire Training

Post-Hire Training

Pre-Task Training



Exposed to a fire in the building

BPA manager will advise of evacuation protocol and designated gathering location. Annual fire drills will be conducted.

B









Exposed to an earthquake while in the building

BPA manager will advise of evacuation protocol and designated gathering location.

B









Operating office tools (paper cutter, paper punch, staplers, etc.)

None Identified

Choose an item.







Task / Condition / Exposure

Required Training

Contractor (C) or BPA (B) Provided

Pre-Hire Training

Post-Hire Training

Pre-Task Training



Performing tasks that may result in repetitive motion injuries, prolonged sitting and computer use

Optional: SUFS Move Safe (HRMIS 016633)

B









Ergonomics

Recognize the hazards and know when it is appropriate to stretch and take breaks; ensure a proper desk, chair, and equipment adjusted at the appropriate level; ensure proper lighting. Any ergonomic assessment to be provided by the supplier.

Choose an item.









Performing tasks that may result in slips, trips or falls such as carrying boxes and walking on stairs or slick surfaces

Review SOHM Chapter 9

B







Optional: Slips, Trips & Falls Training (HRMIS 015076)

B









Adding electronic devices that were not previously part of the home (monitors, chargers, computing equipment, etc.)

None Identified. On-the-job familiarization (if using BPA-issued equipment).

Choose an item.







Travel / Field Operation Hazards

Task / Condition / Exposure

Required Training

Contractor (C) or BPA (B) Provided

Pre-Hire Training

Post-Hire Training

Pre-Task Training



Driving vehicles on public and/or non-public roads

Review SOHM Chapter 19

B







Defensive/Distracted Driving (HRMIS 017057)

B









Worker operates forklifts

Forklift Certification

Choose an item.









Worker operates a fire extinguisher

Fire Extinguisher Use

Choose an item.









Worker operates hand tools

None Identified

Choose an item.









Worker uses personal protective equipment

Personal Protective Equipment

Choose an item.









Worker may be exposed to shock and arc-flash hazard

Shock & Arc Flash Awareness

Choose an item.







Shock & Arc Flash Basic

Choose an item.







Shock & Arc Flash Advanced / Refresher

Choose an item.









Worker may contact but will not disturb Asbestos Containing Material (ACM) or Potentially Asbestos Containing Material (PACM) 2

Asbestos Awareness

Choose an item.









Worker required to work in remote areas where bear encounters may take place

Bear Pepper Spray Training

Choose an item.









Worker exposed to rodent and bird droppings1

Biological/Vermin/Hanta Virus

Choose an item.









Worker exposed to hot and/or cold environments

None Identified

Choose an item.







Task / Condition / Exposure

Required Training

Contractor (C) or BPA (B) Provided

Pre-Hire Training

Post-Hire Training

Pre-Task Training



Worker exposed to chemicals, such as herbicides or pesticides;

Herbicide Cert. Ref. 4-hr

Choose an item.







Herb Certification 8-hr

Choose an item.







Hazardous Communication

Choose an item.









Worker exposed to lead2

Lead - Awareness

Choose an item.







Lead Worker Training

Choose an item.









Worker exposed to mercury

None Identified

Choose an item.









Worker exposed to noise2

Hearing Conservation (Initial)

Hearing Conservation (Annual)

Choose an item.









Worker exposed to silica2

Silica - Awareness

Choose an item.









Worker works at heights higher than 4'

Fall Protection, Awareness

Choose an item.







Fall Protection, General

Choose an item.







Fall Protection, Advanced

Choose an item.







Ladder Safety

Choose an item.







Fall Protection, Advanced (TLM)

Choose an item.









Worker is required to take first aid and may be called on to render first aid for: workers on high voltage lines and/or equipment; worker works in remote areas

First Aid/CPR/AED

(Red Cross or AHA Accredited)

Required only if specified in the API

Choose an item.









Worker performs work alone in remote areas

Wilderness Adv. First Aid

Choose an item.









Worker may prepare, transport or receive hazardous materials

DOT 1: Introduction, Classification, and the Hazardous Materials Table

DOT 2: Packaging, Labeling, Marking, and Placarding

DOT 3: Shipping Papers

DOT 4: Loading and Storage

DOT: Security for Shipment of Hazardous Materials

Hazardous Materials: Shipping Lithium Batteries under DOT Exemptions

DOT Hazardous Material Awareness for the General Hazmat Employee

Choose an item.







1 BPA workplace manager to review Hantavirus Prevention Procedure 420-240-1 before performing task.

2 These exposures may require enrollment in a Medical Surveillance Program. Ensure page 1 is marked accordingly.

Other Specific Hazards

Task / Condition / Exposure

Required Training

Contractor (C) or BPA (B) Provided

Pre-Hire Training

Post-Hire Training

Pre-Task Training



SAMPLE: Worker may make infrequent visits to field locations or substations

Worker complete the PPE assessment in the SOHM to determine need for PPE such as hard hat, safety glasses, hearing protection, safety vests, Arc Flash clothing or steel-toed boots.

B

X



Click or tap here to enter text.

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Choose an item.









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Choose an item.









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Choose an item.







General Comments

BPA Requesting Manager Comments/Additional Considerations:

Click or tap here to enter text.

F_0139_HIRING_SAFETY_TRAINING_MATRIX_121624

Join AZAD as a System Administrator to support the Business Applications support group within the Software Development & Operations organization of the IT department. This position involves providing support for business applications, web, and commercial off-the-shelf solutions. This is a 2+ year consultant position with a high likelihood of long-term employment. It is located onsite in Portland, Oregon. The hourly pay rate ranges from $62.00 to $68.00, depending on qualifications and experience. Minimum qualifications include: A bachelor's or associate degree in computer science, information technology, or a related field is preferred. 8 years of experience with an applicable associate or bachelor's degree. 10 years of experience without a degree or with an applicable degree. Experience should align with the specific requirements of IT and be progressively technical. Must detail experience on the resume, including dates and knowledge areas. Required experience includes: 5 years configuring and supporting enterprise server environments and business applications. 5 years administering Windows Servers (2019/2022), Microsoft SQL Server (2019/2022), .NET, Java, IIS, Tomcat, Active Directory, SSL, SCOM/MOM, Splunk. 2 years managing applications hosted under IIS or Tomcat, COTS .NET applications. Knowledge of LDAP/Active Directory, networking/security protocols, server-side scripting (VB, PowerShell), and application monitoring. Preferred qualifications include: Experience with Java applications, VMWare, supporting Visual Studio, Azure DevOps, Jama Contour, Sparx EA, Wolters Kluwer TeamMate, RSA Archer, data integration, website analytics, and familiarity with Microsoft Operations Framework, ITIL, FISMA, NIST, and SOX standards. AZAD seeks talented, flexible, customer-centric problem solvers who enjoy tackling complex challenges with advanced technologies and strong interpersonal skills. Founded in 1992, AZAD provides consulting services to Fortune 500 companies and innovative firms. Our employment model emphasizes career growth, relationships, advocacy, and retention, with an average employee tenure of 9 years. Join our team to work on engaging projects in the Pacific Northwest. We offer excellent benefits, including co-paid health insurance, 401K, and more. U.S. Citizens only due to Federal clearance requirements. AZAD values diversity and is committed to inclusive hiring practices. We are an equal opportunity employer and a Certified Minority Owned Business. #J-18808-Ljbffr

Do you have passion for technology? Do you enjoy learning a wide range of IT technology? Do you love helping people solve their IT problems? We are looking for a System Administrator to maintain, upgrade and manage our clients’ software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our clients’ technology infrastructure runs smoothly and efficiently. About Us 24×7 I.T. Solutions, Inc. is a leading Managed IT Services Provider serving small to mid-sized companies as their out-sourced IT department since 2001. We provide them with remote and onsite IT support with over 97% of all work handled remotely. Occasionally we will need you to go to a client’s local office within the Portland Oregon Metro Area. As a Windows System Administrator you’ll be responsible for supporting our client’s Microsoft servers, desktops, firewalls and related I.T. technologies. We have a room full of educated, certified, and trained professionals eager to teach you the ropes and also learn from you. Knowledge sharing, good times, and personal growth are what we are all about. We are having a blast with cloud technology and if you want to become an expert with it, this is a great place to be. Human Requirements Passion for the game Have a sense of humor You have a strong desire to HELP PEOPLE! Responsibilities Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies Assist in development of standards and procedures Document all work performed in ticketing system Skills Proven experience as a System Administrator, Network Administrator or similar role Experience with databases, networks (LAN, WAN) and patch management Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery Ability to create scripts in PowerShell Familiarity with various operating systems and platforms Resourcefulness and problem-solving aptitude BS/BA in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus Must be a U.S. citizen. Some of our clients are military and aerospace contractors that require this for U.S. ITAR compliance. Other Requirements Night and weekend work are needed occasionally Rotating on-call schedule Must have car for onsite work at customer locations here in Portland. We reimburse 65.5 cents/mile which is the maximum mileage rate allowed by the IRS this year which covers gas, insurance, maintenance and usage. Must be a U.S. citizen. Some of our clients are military and aerospace contractors need to be U.S. ITAR compliant. This means they require their employees and us to be a U.S. citizen to enter their facilities and login to their computers. Having a career at 24×7 I.T. Solutions means you are on a team that helps each other win. You will have the opportunity to work with people who inspire, share, evolve, exceed, and are 100% jerk-free. #J-18808-Ljbffr

Minimum/General Experience: 3 years Functional Responsibility: Maintains data files and control procedures for complex systems. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Troubleshoots computer-related problems and contacts appropriate service representatives to resolve systems problems. Installs hardware and software. Performs backups, database administration, and file recovery. Optimizes system operation and resource utilization and performs system-capacity analysis and planning. Provides assistance to users in accessing and using business systems. Minimum Education: Bachelor’s Degree #J-18808-Ljbffr

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.

Responsibilities:

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes.
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
• Stand and move throughout the work area for prolonged periods.

• A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as "surge capacity." These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks.
• Overtime is not authorized for any work to include this surge capacity.
• For work related travel, employees will pay for expense out-of-pocket and submit an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.

• Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella.
• Testing requirements may include Tuberculosis.

• Candidates must be able and willing to obtain a Public Trust clearance. Per Federal requirements, only US Citizens and Green Card holders can be considered.
• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements outlined in the job description.

• Experience in conducting routine system administration tasks and logging data in system admin logs
• Knowledge on a number of debugging protocols and processes
• Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon. It's core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic, and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.Are you ready to apply your audit, risk, technology, and governance expertise towards PGE's exciting and sustainable future? To help enable this transformation, we are seeking an experienced Technology Auditor or Senior Technology Auditor to join Internal Audit Services. This is an opportunity to apply your IT, OT (operational technology), cyber security, and business process acumen to execute risk-driven and advisory engagements that provide visibility and value-driven results across the organization. In this role you can contribute to the future of PGE's assurance and advisory practices across a variety of emerging risks, areas of growth, operational practices, compliance requirements, SOX/financial disciplines, and technology areas. To be a part of our integrated Internal Audit Services team encompassing technology, safety, and financial/operations, we are looking for a candidate with demonstrated, exceptional verbal and written communication skills, risk acumen, and passion for value-added results. PGE supports career progression, and this role will be filled at the level commensurate with the successful candidate's applicable skills and experience at either the Technology Auditor or Senior Technology Auditor level.Key Scope and Areas of Impact: For Senior Technology AuditorLeads planning and fieldwork for assurance and advisory engagements, developing test procedures, gathering, and analyzing data, processes, presentations, metrics, and other documentation, performing complex research, documenting workpapers and analysis, and coordinating and reviewing the work of others to meet engagement quality and timelines.Drafts objective, clear, and concise reports over engagement results, recommending risk mitigation and/or process improvements.For Technology AuditorSupports assurance and advisory engagements by performing prescribed assignments, including developing process/data flows, control assessment, interview and workpaper documentation, and data review and analysis.Performs testing according to fieldwork procedures, including completing workpaper documentation efficiently and effectively, identifying exceptions, and communicating results to the engagement team.For Both LevelsProvides timely client communication on engagement status, risk mitigation, and conclusions, including difficult and complex outcomes when necessary.Designs effective and efficient control test procedures and performs control testing to enable management to assess the operating effectiveness of key controls.Monitors their own progress using project management skills to ensure work is completed timely.Proactively engages with management on tracking and validating client mitigations and other activities to resolve previously identified engagement risk results.Performs a variety of individual and department administrative tasks and participates in internal process improvement initiatives.Experience with Sarbanes-Oxley (SOX) IT general controls, including control walkthroughs, testing, and validations is preferred.Experience with technology risk frameworks such as NIST, ISO, or CobIT is preferred.Knowledge and understanding of the Institute of Internal Auditors' Global Internal Audit Standards for planning, performing, and reporting on assurance and advisory engagements is preferred.What you will bring to this role:For both the Technology Auditor and Senior Technology Auditor roles, a Bachelor's degree in finance, computer science, liberal arts or other related field or equivalent experience is required.For a Senior Technology Auditor, five or more years in business, internal auditing, technology, public accounting, or related functions. For a Technology Auditor, at least two years similar experience.Professional licenses/certifications preferred and may be required within one year of obtaining position (CISA, CISSP). Other audit certifications a plus (CPA, CIA, CRMA, CFE, etc.).Experience conducting technology control and process engagements from planning to fieldwork through reporting - along with a basic understanding and application of project management techniques.Skilled at interacting with a variety of technical and non-technical functional areas and clients and negotiating and resolving differences around simple to complex and sometimes challenging risks.A willingness to learn about PGE functional areas that may be unfamiliar, research and understand emerging technologies and regulatory topics, and apply the learnings.Proficient use of Microsoft applications. Data analysis tool knowledge is a plus.Effective communication skills to foster collaboration, build relationships, and drive results through constructive discussions.Physical and Cognitive DemandsAbility to adhere to set response times, deadlines and time-sensitive tasksAbility to follow accuracy standardsAbility to follow through on decision-making tasksAbility to interact effectively and collaboratively within a team environmentAbility to communicate and problem solve when under stressAbility to respond and adapt to frequent changeAbility to accept and demonstrate self-awareness when provided constructive feedbackAbility to discern feedback and acknowledge ownership of areas of improvementAbility to avoid future mistakes by applying reasonable skills to new but similar work situations or tasksAbility to successfully collaborate with peers, managers and others within the organizationDemonstrates sound memoryAbility to process new information to be applied consistently to work tasksPhysicalDoes the job require a valid driver's license - noComputer use entire shiftOffice environment - hybrid - 3 days per week in office requiredCompensation Range:$74,325.00 - $148,625.00Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.Join us today and power your potential!Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting or by calling . The Recruiter will provide information and next steps for the accommodation process. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon. It's core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic, and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Are you ready to apply your audit, risk, technology, and governance expertise towards PGE's exciting and sustainable future? To help enable this transformation, we are seeking an experienced Technology Auditor or Senior Technology Auditor to join Internal Audit Services. This is an opportunity to apply your IT, OT (operational technology), cyber security, and business process acumen to execute risk-driven and advisory engagements that provide visibility and value-driven results across the organization. In this role you can contribute to the future of PGE's assurance and advisory practices across a variety of emerging risks, areas of growth, operational practices, compliance requirements, SOX/financial disciplines, and technology areas. To be a part of our integrated Internal Audit Services team encompassing technology, safety, and financial/operations, we are looking for a candidate with demonstrated, exceptional verbal and written communication skills, risk acumen, and passion for value-added results. PGE supports career progression, and this role will be filled at the level commensurate with the successful candidate's applicable skills and experience at either the Technology Auditor or Senior Technology Auditor level. KeyScope and Areas of Impact: For Senior Technology Auditor Leads planning and fieldwork for assurance and advisory engagements, developing test procedures, gathering, and analyzing data, processes, presentations, metrics, and other documentation, performing complex research,documenting workpapers and analysis, and coordinating and reviewing the work of others to meet engagement quality and timelines. Drafts objective, clear, and concise reports over engagement results, recommending risk mitigation and/or process improvements. For Technology Auditor Supports assurance and advisory engagements by performing prescribed assignments, including developing process/data flows, control assessment, interview and workpaper documentation, and data review and analysis. Performs testing according to fieldwork procedures, including completing workpaper documentation efficiently and effectively, identifying exceptions, and communicating results to the engagement team. For Both Levels Provides timely client communication on engagement status, risk mitigation, and conclusions, including difficult and complex outcomes when necessary. Designs effective and efficient control test procedures and performs control testing to enable management to assess the operating effectiveness of key controls. Monitors their own progress using project management skills to ensure work is completed timely. Proactively engages with management on tracking and validating client mitigations and other activities to resolve previously identified engagement risk results. Performs a variety of individual and department administrative tasks and participates in internal process improvement initiatives. Experience with Sarbanes-Oxley (SOX) IT general controls, including control walkthroughs, testing, and validations is preferred. Experience with technology risk frameworks such as NIST, ISO, or CobIT is preferred. Knowledge and understanding of the Institute of Internal Auditors' Global Internal Audit Standards for planning, performing, and reporting on assurance and advisory engagements is preferred. What you will bring to this role: For both the Technology Auditor and Senior Technology Auditor roles, a Bachelor's degree in finance, computer science, liberal arts or other related field or equivalent experience is required. For a Senior Technology Auditor, five or more years in business, internal auditing, technology, public accounting, or related functions.For a Technology Auditor, at least two years similar experience. Professional licenses/certifications preferred and may be required within one year of obtaining position (CISA, CISSP). Other audit certifications a plus (CPA, CIA, CRMA, CFE,etc.). Experience conducting technology control and process engagements from planning to fieldwork through reporting - along with a basic understanding and application of project management techniques. Skilled at interacting with a variety of technical and non-technical functional areas and clients and negotiating and resolving differences around simple to complex and sometimes challenging risks. A willingness to learn about PGE functional areas that may be unfamiliar, research and understand emerging technologies and regulatory topics, and apply the learnings. Proficient use of Microsoft applications. Data analysis tool knowledge is a plus. Effective communication skills to foster collaboration, build relationships, and drive results through constructive discussions. Physical and Cognitive Demands Ability to adhere to set response times, deadlines and time-sensitive tasks Ability to follow accuracy standards Ability to follow through on decision-making tasks Ability to interact effectively and collaboratively within a team environment Ability to communicate and problem solve when under stress Ability to respond and adapt to frequent change Ability to accept and demonstrate self-awareness when provided constructive feedback Ability to discern feedback and acknowledge ownership of areas of improvement Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory Ability to process new information to be applied consistently to work tasks Physical Does the job require a valid driver's license - no Computer use entire shift Office environment - hybrid - 3 days per week in office required Compensation Range: $74,325.00 - $148,625.00 Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis. PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here . Join us today and power your potential! Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric. PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting or by calling . The Recruiter will provide information and next steps for the accommodation process. To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled. #J-18808-Ljbffr