185 Technology jobs in Grafton

Technology Modernization - Workday Director
As a Workday Director within the Technology Modernization Practice, you will help organizations proactively shape and implement their overall strategy and supporting initiatives. Specific to client interaction, you will play a key role in the delivery of engagements and work with chief operating officers, chief financial officers, and other senior client leaders to demonstrate your subject matter expertise as we seek to help them implement solutions in support of their broader strategy and goal of creating value.
Your day-to-day may include:
+ Assist in full life cycle implementations including planning, design, & build phases
+ Responsible for documenting business requirements, system design and transformational goals
+ Configure applications and conduct iterative unit testing
+ Help to create training materials and quick reference guides to support user adoption
+ Conduct training classes to prepare end users for deployment
+ Provide post-production support
+ Manage full life cycle implementations
+ Manage resources and budget on client projects
+ Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Identify business opportunities to increase usability and profitability of information architecture
+ Experience with program leadership, governance and change enablement
+ Meet or exceed targeted billing hours (utilization)
+ Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate
+ Interview campus and/or experienced candidates
+ Other duties as assigned
You have the following technical skills, qualifications, and abilities:
+ Bachelor's degree in Accounting, Business, Information Technology, MIS or related field required. A Master's degree is a plus.
+ 10+ years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level.
+ Excellent verbal and written communication skills.
+ Knowledge of software development lifecycles, key metrics and reports.
+ Experience with ERP Application Integration & back-end data connectivity applications.
+ Experience installing/configuring/implementing Oracle Applications.
+ Knowledge of Workday ERP (Financials, SCM, etc.)
+ Proven ability delivering complex and time sensitive projects.
+ Strong leadership skills: able to conduct meetings and write technically oriented documents
+ Able to work with clients to understand current state processes and define future state processes based on business objectives
+ Ability to work additional hours as needed
+ Ability to travel to various client sites as needed on short notice
+ Travel percentage: up to 40%
+ Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site
The base salary range for this position in the firm's Minneapolis, WI office is between $187,000 and $12,000
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2 7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you're about to join is ready to help you thrive. Here's how:
- Whether it's your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.
- Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
- We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
+ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
**Job Description**
**Workday Technology Platform Director**
We are looking for a senior technology leader to oversee the effective utilization, and continuous improvement of the Workday platform in support of our human resources, payroll, finance, and other business functions.
The ideal candidate is a leader who is enthusiastic about driving efficiency, fostering an innovation culture, and highlighting leadership abilities in software development lifecycle practices within the Workday ecosystem.
**Primary Responsibilities:**
**_Leading for the future:_**
+ Evolve governance models, drive release management best practices, and foster robust incident and change management processes.
+ Design, manage and audit the security architecture within Workday that supports data privacy and compliance requirements.
+ Utilize data analytics tools and methodologies to develop actionable insights, metrics, trends, and performance indicators for the Workday platform.
+ Collaborate with product and technology teams on enterprise design thinking in enabling Workday tenant and shared capabilities.
+ Collaborate with vendors and third-party partners to evaluate new features, functionality, and enhancements within the Workday ecosystem.
**_Raising the bar:_**
+ Ensure platform services and capabilities are always available and follow policies related to governance, security, privacy, and business continuity.
+ Oversee and optimize day-to-day operations of the Workday system, including tenant and configuration management, security, release management and change management.
+ Conduct regular system audits and performance tuning to ensure optimal system performance and reliability.
+ Stay current with Workday releases and updates, evaluating new features and functionality for potential adoption.
+ Provide technical expertise and guidance to development and functional teams, ensuring best practices and standards throughout the product development lifecycle.
**The successful candidate will:**
+ Effectively communicate and build relationships to interact, inform, influence, and communicate with key stakeholders at all levels.
+ Coach and develop a culture of SDLC-like processes for functional release and change management.
+ Have a proven record for leading and enabling technology, architecture, and software engineering activities at an enterprise scale.
+ Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments.
+ Have an intellectual curiosity and interest to maintain and acquire new business, technology, and architecture skills.
**Qualifications:**
+ At least 10 years of Workday experience in a leadership role with a core foundation in HCM, Finance, Workday Studio, Workday Integration Cloud, EIBs, and other integration tools.
+ Deep knowledge of Workday architecture, configuration, customization, security, integration, reporting, and testing methodologies and tools.
+ At least 8 years of experience in Software Engineering and Systems Architecture or Technology Solution design.
+ Strong critical thinking skills and a proactive approach to identifying and resolving issues.
+ 8+ years of experience architecting, designing, and/or delivering scalable and decoupled systems in a heavily regulated technology environment.
+ Experience in engaging, influencing, and driving initiatives by partnering with technology executives.
+ Experience mentoring software engineers or architects.
+ Experience in a regulated environment (HIPAA, PCI, Privacy, SOX etc.)
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight or more years of relevant software engineering experience
- Five or more years of experience leading a software engineering team
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**

**JOB REQUISITION**
Senior Recruiter (Technology)
**LOCATION**
WI MILWAUKEE
**JOB DESCRIPTION**
**Job Summary**
As a **Senior Recruiter,** your responsibilities will include:
+ **Candidate recruitment and retention:** Source, evaluate, and review potential IT candidates utilizing cold calls, job boards, social networking and internal database, etc. Interview prospective IT candidates via video, phone and/or in person to assess skill set, work history, and salary requirements. In addition, the Senior Recruiter will also be responsible for developing and maintaining a strong pipeline of qualified IT talent to submit to current and future client base.
+ **Placement activities** **:** Select well-matched candidates to fulfill client job orders and maintain on-going contact with IT professionals currently on contract assignments in order to ensure exceptional customer service. In addition, the Senior Recruiter will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.
+ **Leads:** Generate leads and market intelligence to enhance our new client development efforts. Maintain relationships with candidates to gain industry knowledge and obtain referrals and new business opportunities **.**
+ **Meet and exceed weekly business development goals.**
**Qualifications:**
+ 2+ years' of experience in IT-related field is preferred.
+ Must have a strong desire to build a career in recruiting by using proven negotiating and closing skills and the ability to build candidate relationships.
+ Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency.
+ Must have a proven track record of success and be a competitive, self-motivated individual.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
WI MILWAUKEE

**JOB REQUISITION**
Practice Director (Technology)
**LOCATION**
WI MILWAUKEE
**JOB DESCRIPTION**
**Job Summary**
The primary responsibility of the **Practice Director** is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.
**Key Core Competencies:**
**Results and Execution (Drive & Operational Execution)**
+ Drive revenue generating activities/practice group performance.
+ Execute operational focus areas.
+ Meet productivity standards, individual and staff.
+ Effectively manage time, plan and multi-task.
+ Make quality decisions.
**Infrastructure (Resource Management)**
+ Reach target performance metrics, individual and staff.
+ Attract and source.
+ Train, develop and retain staff.
**Business Analysis**
+ Achieve pricing goals.
+ Expert knowledge of practice group.
+ Quickly recognize and act upon business trends on daily/weekly basis.
**Communication/Collaboration**
+ Effective communication (feedback, difficult messages and expectations)
+ Promote a culture of collaboration.
+ Motivate, inspire and lead by example.
+ Provide recognition and celebrate successes.
+ Manage change efforts.
+ Facilitate resolution with internal staff, clients and candidates.
+ Conduct effective meetings.
**Customer Focus**
+ Lead customer retention and expansion strategy.
+ Build customer loyalty by providing superior service.
**Leadership Approach**
+ Leads with character, builds trust, respect and credibility through actions and behaviors.
+ Promote and support an inclusive work environment.
+ Aware of and accepts responsibility for own actions and behaviors.
+ Create a positive, collaborative team culture.
+ Strives to understand and support others.
+ Follow through on commitments.
+ Treats others fairly and consistently.
**Business and HR Responsibilities:**
+ Business generation, revenue and pricing goals: Based on location.
+ Total Headcount: up to 4 including practice director.
**Qualifications:**
+ 1+ years talent solutions and/or management or equivalent experience required.
+ Proven performance in talent manager/director role.
+ Demonstrated success in business generation, leading and driving business development.
+ Excellent communication, presentation and problem-solving skills.
+ Proficient in MS Office, databases and other technology systems.
**Education:**
Bachelor's Degree or equivalent, preferred
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
WI MILWAUKEE

Responsible for the technology infrastructure within enterprise locations. Drive technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time and within budget. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in the Midwest, Roundy's merged with The Kroger Company in 2015. Today, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano's in Illinois.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Roundy's family!

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call or contact the location's management.
What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Any proven administrative and project management skills
- 2+ years of experience in supporting a specific technology domain or system
- Advanced knowledge of Microsoft products
- Ability to collaborate in a team environment
- Proven administrative and project management skills
- Ability to articulate technology information to all levels of the organization
- Advanced communication skills to effectively share information with business leaders and stakeholders
- Advanced knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

Desired
- Bachelor's Degree in a technology discipline
- Any retail technology knowledge
- Any experience as a project manager- Oversee overall technology deployments from end to end spanning multiple disciplines
- Provide direction and partnership for project completion within each discipline to manage hardware installations, budget(s), vendor partnerships, milestones, and enterprise rollout schedules
- Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
- Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
- Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
- Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards
- Mentor entry level talent on multiple disciplines
- Coach and provide technology expertise to end users to create collaborative solutions
- Continuously develop efficiencies that enable process improvement, change management, and growth within enterprise locations
- Capture annual infrastructure refresh needs, manage expenses, and identify cost savings
- Travel independently to enterprise locations
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

-Lead team operations by setting daily priorities, coordinating workflow, and guiding strategic projects and initiatives.

Our client is seeking a skilled and experienced Technical Support Lead to join their growing IT department in **Milwaukee, Wisconsin, US**. This hybrid role is responsible for overseeing the day-to-day operations of the technical support team, ensuring efficient resolution of hardware, software, and network issues for end-users. You will provide technical guidance, manage support tickets, and contribute to the continuous improvement of IT support processes.

Responsibilities:

• Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
• Manage the ticketing system, ensuring timely and effective resolution of support requests.
• Diagnose and resolve complex hardware, software, and network issues for end-users.
• Develop and maintain IT support documentation, including knowledge base articles and troubleshooting guides.
• Install, configure, and troubleshoot operating systems and application software.
• Manage user account creation, modification, and deletion.
• Oversee the deployment and maintenance of IT equipment, including desktops, laptops, and peripherals.
• Collaborate with other IT teams (e.g., Systems Administration, Network Engineering) to resolve escalated issues.
• Identify recurring technical issues and recommend proactive solutions or system improvements.
• Ensure adherence to IT policies, security protocols, and service level agreements (SLAs).
• Provide end-user training on new hardware and software.
• Participate in IT projects and initiatives as required.
• Maintain an inventory of IT assets.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Strong technical proficiency in Windows and macOS environments, common business applications (e.g., Microsoft Office Suite, G Suite), and basic networking concepts is essential. Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management) and remote support tools is highly desirable. Excellent problem-solving, communication, and customer service skills are a must. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute significantly to the IT infrastructure of a reputable organization.

Our client, a leading provider of innovative software solutions, is seeking a highly skilled and dedicated Technical Support Engineer to join their team in **Milwaukee, Wisconsin, US**. This role is essential in providing top-tier technical assistance to clients, ensuring the seamless operation and optimal performance of our software products. The ideal candidate will possess a deep understanding of software troubleshooting, network configurations, and database management, coupled with exceptional communication and problem-solving skills. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and collaborating with development teams to address software defects and enhancements. This position requires a proactive approach, a customer-centric mindset, and the ability to work effectively under pressure in a dynamic environment. You will be a key point of contact for our clients, providing them with the support they need to succeed.

Responsibilities:

• Provide expert technical support to customers via phone, email, and ticketing system.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Guide customers through installation, configuration, and usage of our products.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Create and maintain technical documentation, knowledge base articles, and FAQs.
• Identify recurring issues and provide feedback to product development teams for improvement.
• Monitor system performance and identify potential issues before they impact customers.
• Assist with remote installations, upgrades, and system maintenance.
• Develop and deliver technical training sessions for customers and internal staff.
• Ensure high levels of customer satisfaction through prompt and effective support.
• Stay up-to-date with product updates, new features, and industry best practices.
• Analyze support metrics to identify trends and areas for process improvement.
• Collaborate with sales and account management teams to ensure client success.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical support, help desk, or a similar role.
• Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
• Experience with database technologies (SQL Server, MySQL) is a plus.
• Proficiency in troubleshooting software applications and identifying root causes of errors.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and manage multiple priorities effectively.
• Customer-focused attitude with a commitment to providing outstanding service.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

This is a fantastic opportunity for a seasoned Technical Support Engineer to join a growing company and make a significant impact in **Milwaukee, Wisconsin, US**. If you are passionate about technology and customer success, apply today!

Our client is looking for a skilled Technical Support Engineer to join their growing team in Milwaukee, Wisconsin, US . This position operates on a hybrid schedule, offering flexibility and work-life balance. The Technical Support Engineer will be responsible for providing high-level technical assistance and troubleshooting for complex customer issues related to our client's software and hardware products. You will diagnose and resolve technical problems efficiently, ensuring customer satisfaction and minimizing downtime. Key responsibilities include responding to customer inquiries via phone, email, and chat; documenting support activities; and escalating unresolved issues to appropriate engineering teams. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with proven experience in technical support or a similar customer-facing role. Strong analytical and problem-solving abilities are crucial, along with a deep understanding of operating systems, networking concepts, and common software applications. Excellent communication and interpersonal skills are essential for interacting with customers from diverse technical backgrounds. Familiarity with ticketing systems and remote support tools is required. You will be involved in creating and maintaining technical documentation, knowledge base articles, and training materials for customers and internal teams. This role offers an excellent opportunity to expand your technical expertise, work with innovative products, and contribute to maintaining our client's reputation for exceptional customer service in a dynamic and supportive environment.