21 Technology jobs in Il
Remote -Technology Technical Support Representative

Posted 2 days ago
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Job Description
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
Technology Project Manager Sr
Posted 4 days ago
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Job Description
We're excited you're interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.
About The RoleCOUNTRY Financial is seeking an experienced, highly motivated Technology Project Manager to join the Property/Casualty Insurance development team. As a member of the team, you will lead the work with business partners and the internal/external delivery teams supporting production commercial & Agribusiness systems. You will be responsible for ensuring the appropriate prioritization with business partners and coordinate work efforts with internal teams and external vendors from initiation through delivery and close, along with the facilitation of meetings and planning activities. You will also work closely with Business and Program Leadership during the development and implementation of the new Guidewire PolicyCenter policy administration system. This key role will be primarily responsible for coordinating development, that is supporting program delivery. Responsibilities include working with business partner teams to scope out and plan work, owning and driving execution of deliverables, creating and maintaining project schedules, and managing risks and issues.
How Does This Role Make An Impact?- Creates, manages and executes project/program plans, including project requirements, estimates, scope, timeline, milestones and deliverables.
- Builds strong working relationships with stakeholders, including team members, vendors/contractors, business and ITS partners to aide in effective execution.
- Ensures the establishment of scope and priorities and identifies and manages risks, issues and dependencies to achieve project objectives.
- Manages and tracks budget and budget variance as well as project progress against project milestones and budget.
- Monitors project progress and milestones and provides regular updates to stakeholders, including status reports and presentations.
- May primarily manage projects using Agile/Scrum framework.
Do You Have What We're Looking For?Required Qualifications:
- Foundational knowledge, practices and procedures related to Project/Program management.
- Experience in managing all aspects of projects initiating, planning, execution, closure.
- Experience in both SAFe Agile and Waterfall projects methodologies.
- Ability to apply knowledge and skills to complete assigned work autonomously with minimum direction.
- Ability to create, manage, and execute multiple project plans.
- Ability to develop and present project status, schedules and metrics to all levels of leadership.
- Ability to manage scope and priorities, risks/issues/dependences, drive resolutions of blockers, coordinate change with business teams.
- Ability to effectively track project budgets and resource allocations
- Proficient in MS Office tools such as Excel and PowerPoint.
- Ability to build strong working relationships with team members, vendors, contractors (on and offshore), business & technology partners and leadership.
Preferred Qualifications
- Experience working on large programs.
- Excellent organization and communications skills and experience presenting to leadership.
- Background in Property/Casualty insurance, especially in the areas of policy administration systems.
- Background working with Guidewire systems a plus.
Base Pay Range:
$94,000-$129,250
The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.
Incentive Pay:
In addition to base salary, this position is eligible for a Short-Term Incentive plan.
Why Work With Us?Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We're a big company, yet small enough you can make an impact and won't get lost in the shuffle. You'll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.
You'll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.
COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations. Come join our team at COUNTRY today!
Information Technology Project Manager
Posted 4 days ago
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Looking for more than just a job? You've found it.
At Pekin Insurance, you're not a number-you're part of something bigger. For over 100 years, we've built a community where people are valued, supported, and empowered to grow. Here, you'll find a workplace where collaboration is real, ideas are welcome, and the work you do truly matters. We're proud to help people through life's toughest moments-and it's our people who make that possible.
From day one, you'll be encouraged to bring your whole self to work, take on meaningful challenges, and grow in ways that matter to you.
This is your opportunity to belong, thrive, and make a difference-right here at Pekin Insurance.
See what Pekin Insurance has to offer by viewing a short video here.
Position Overview
The IT Project Manager is responsible for leading the successful delivery of strategic, cross-functional, and transformational projects that align with enterprise goals. This role is accountable for planning, executing, monitoring, and closing projects of varying scope and complexity, ensuring that initiatives are delivered on time, within scope and budget, and meet stakeholder expectations.
The IT Project Manager collaborates with internal teams, leadership, and external partners to drive business value, foster alignment, and support change across departments. This role plays a key part in building enterprise project maturity and advancing organizational priorities.
Essential Job Functions
- Leads the planning, execution, and delivery of projects, including defining scope, objectives, and success metrics
- Develops and maintains project plans, timelines, resource allocations, budgets, and communication strategies
- Facilitates stakeholder engagement and manages relationships across diverse departments and disciplines
- Identifies and mitigates risks, manages issues and dependencies, and adapts plans to achieve intended outcomes
- Tracks project performance and provides updates through dashboards, reports, and executive briefings
- Ensures alignment with internal governance, compliance, and change management protocols
- Coordinates cross-functional teams and third-party partners to ensure effective execution and delivery
- Conducts project kickoff and closure activities, including documentation, lessons learned, and handoffs
- Supports knowledge transfer, process improvement, and the creation and adoption of project management best practices
- Makes decisions related to day-to-day project execution within approved scope, budget, and timeline
- Escalates high-risk issues, scope changes, or resourcing challenges to IT leaders and project sponsors
- Performs other duties as assigned
Required
- Bachelor's degree in related field, specialized training or equivalent work experience required
- 3+ years of experience managing projects, including software, infrastructure, or systems
- Familiarity with Agile tools (Jira, etc.) and enterprise architecture
- Experience delivering initiatives leveraging agile methodology
- Technical management experience in a dynamic high-paced environment
- Experience in insurance, financial services, or regulated industries
- PMO (Program Management Office) a plus
- Insurance background a plus
- Agile and other project methodologies such as LEAN, SAFe, Waterfall, Solid command of JIRA, PowerPoint, Excel
- Excellent communication and presentation skills to multiple audiences
- Former roles as Scrum Master, Product Owner, other IT related roles/skills.
- PMP
- Six Sigma, SAFe, Certified Scrum Master, Release Train Engineer - preferred
Demonstrated knowledge of:
- Project lifecycle management and governance frameworks
- Stakeholder engagement and change enablement strategies
- Business operations and strategic execution principles
- Planning and resource management
- Communication and influence across diverse audiences and all levels of the organization
- Strong facilitation skills including resolution of risks, issues, and decision making
- Budget tracking and risk mitigation
- Drive cross-functional collaboration and alignment
- Translate goals into actionable project plans
- Adapt approaches to meet evolving business needs
- Present insights and recommendations to senior leadership
Pay Range :
- $108,000.00 - $148,000.00 per year
- This range is based on the expected level of experience and skills for this position. Final compensation will depend on individual
- Health, Dental and Vision Insurance
- Generous 401(k) with company match
- Paid Time Off (PTO) with Paid Holidays
- Flexible/Hybrid Work Schedule
- Paid Volunteer Program
For more information about the benefits we offer, please visit our Careers Page.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Coupa BSM - Technology Architect

Posted 2 days ago
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As a Technology Architect specializing in Coupa solutions you will play a pivotal role in designing and implementing cutting-edge supply chain management systems. With a focus on Coupa Spend Analysis Supplier Management and Strategic Sourcing you will ensure seamless integration and optimization of procurement processes. Your expertise will drive efficiency and innovation in industrial manufacturing environments, contributing to the client's success.
**Responsibilities**
· Lead the design and implementation of Coupa solutions to enhance supply chain management processes.
· Oversee the integration of Coupa Spend Analysis Supplier Management and Strategic Sourcing modules.
· Provide expert guidance on Contracts & Agreements to ensure compliance and efficiency.
· Collaborate with cross-functional teams to optimize Supply Chain procurement (P2P) processes.
· Analyze current production planning and control systems to identify areas for improvement.
· Develop strategies to streamline procurement operations and reduce costs.
· Ensure the seamless integration of Coupa solutions with existing IT infrastructure.
· Monitor system performance and troubleshoot issues to maintain optimal functionality.
· Conduct training sessions to empower team members with the necessary skills and knowledge.
· Stay updated with the latest industry trends and Coupa advancements to drive innovation.
· Foster a collaborative environment to encourage knowledge sharing and continuous improvement.
· Evaluate and recommend enhancements to improve system efficiency and user experience.
· Contribute to the client's goals by driving supply chain excellence and operational efficiency.
**Qualifications**
· Possess in-depth knowledge of Coupa Spend Analysis Supplier Management and Strategic Sourcing.
· Demonstrate expertise in Supply Chain Management and procurement processes.
· Have a strong understanding of Contracts & Agreements within industrial manufacturing.
· Exhibit proficiency in Production Planning & Control for industrial manufacturing.
· Show experience in implementing and optimizing Coupa solutions in a hybrid work model.
· Display excellent problem-solving skills and the ability to work collaboratively.
· Hold a relevant degree in Information Technology Supply Chain Management or a related field.
**Certifications Required**
Coupa Certified Professional Supply Chain Management Certification
**Salary and Other Compensation** :
Applications will be accepted until June 20, 2025.
The annual salary for this position is between $110,000 - $130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Operational Technology Cybersecurity Specialist

Posted 2 days ago
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Technology, Digital and Data
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Operational Technology Cybersecurity Specialist**
**Role Definition:**
This critical role within the Enterprise Security team focuses on securing Caterpillar's growing Operational Technology (OT) environment, including industrial control systems (ICS), SCADA systems, and connected Internet of Things (IoT) devices. The OT Cybersecurity Specialist will lead initiatives to enhance OT cybersecurity, collaborating with global manufacturing and facility teams to secure critical infrastructure. This role requires strong technical expertise and a deep understanding of cybersecurity trends to protect OT assets from evolving threats.
The OT Cybersecurity Specialist is responsible for driving Caterpillar's OT cybersecurity strategy, focusing on securing industrial control and automation systems. This role includes leading the development and execution of strategic initiatives, collaborating with global manufacturing teams, and ensuring alignment with industry standards and regulations. The specialist will leverage deep OT knowledge to develop security measures and lead mitigation efforts to safeguard Caterpillar's OT assets.
**What You Will Do:**
+ Lead the definition, prioritization, and execution of OT Security Program initiatives.
+ Conduct design and architecture reviews, ensuring security artifacts align with industry standards and regulations.
+ Assist in OT remediation and mitigation efforts for identified security gaps.
+ Report security metrics to the OT security steering committee and other stakeholders.
+ Stay up to date on security procedures, technology controls, industry news, and best practices, including threat modeling and penetration testing.
+ Collaborate with manufacturing and facility teams to integrate leading security practices in OT environments.
+ Work closely with business partners to gain insights into the operational environment and specific OT security needs.
+ Promote a "safety first" mindset for the OT Security Program
**What You Have:**
+ Bachelor's degree in electrical engineering, Industrial Technology, Computer Science, or a related field or equivalent experience
+ Experience in managing factory manufacturing systems and networks.
+ Experience in Local Area Network (LAN) administration, focused on factory networks.
+ Experience with various ICS and SCADA equipment, including PLCs, DCSs, BMSs, and HMIs
+ Knowledge of IT (DNS, DHCP, HTTPS) and OT protocols (Modbus TCP, Ethernet/IP, DNP3, BACnet, Profinet, OPC)
+ Experience designing, implementing, and troubleshooting industrial networks.
+ Familiarity with industry standards such as ISO 27001, NIST CSF, NIST 800-82, ISA 62443
+ Expertise in security processes, including vulnerability assessment, risk analysis, and defense-in-depth.
+ Ability to effectively communicate technical security concepts to non-security audiences.
+ Project Management Experience
+ Experience with OT vulnerability management
+ Knowledge of the SANS 5 ICS Cybersecurity Critical Controls
**Top Candidates Will Have:**
+ Experience in Industrial Control Systems (ICS) and system integration, with a focus on ICS and SCADA systems
+ Professional certifications (CISSP, GISCP, GRID, GPEN, etc.)
+ Strong problem-solving skills and experience managing multiple priorities and projects.
+ Proven ability to develop and present security metrics and analysis to senior leadership.
+ Experience with OT Passive Monitoring solutions
+ Experience with Service Now platform and reporting
+ Experience with OT Secure Remote access platforms
+ Experience OT tabletop exercises and OT incident response leadership.
**Skills Descriptors:**
+ **Communicating Complex Concepts:** Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, understandable language appropriate to the audience.
+ **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
+ **Information Security Management:** Knowledge of the processes, tools, and techniques of information security management; ability to deploy and monitor information security systems, while detecting, controlling, and preventing violations of IT security.
+ **Cybersecurity Standards and Policies:** Knowledge of developing cybersecurity policies, standards, and procedures; ability to develop and communicate policies, standards and procedures that guide interactions with customers.
+ **Cybersecurity Risk Management:** Knowledge of tools, techniques, approaches, and processes of cybersecurity risk management; ability to ensure organizational network operation and minimize negative effects by cybersecurity risks.
+ **Information Technology (IT) Security Policies:** Knowledge of IT security policies, standards, and procedures; ability to utilize a variety of administrative skill sets and technical knowledge to ensure cyber security compliance.
**Additional Info:**
+ The primary locations for this position are: East Peoria, IL, Nashville TN, or Dallas, TX
+ 5 days onsite is MANDATORY.
+ **Sponsorship is NOT available.**
+ Relocation is available for qualified candidates.
**About Caterpillar -**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
**Summary Pay Range:**
$126,000.00 - $189,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
**Posting Dates:**
October 1, 2025 - October 14, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community ( .
Sr Counsel - Privacy & Technology
Posted 15 days ago
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Join our dynamic legal team as a Senior Counsel - Privacy and Technology , where you'll play a pivotal role in shaping and leading enterprise-wide privacy compliance strategies. In this highly visible position, you'll serve as a subject matter expert on state consumer privacy laws, guiding data governance programs, advising senior leadership, and embedding privacy-by-design principles across the business. You'll also take ownership of drafting and negotiating complex contracts with a focus on privacy and data protection, managing privacy impact assessments and global data transfers, and ensuring our policies and statements remain current with evolving regulations. This is a strategic opportunity for an experienced attorney to make a direct impact on how we manage data responsibly, partner with stakeholders across the enterprise, and navigate the rapidly evolving privacy landscape.
Essential Duties and Responsibilities:
- State Consumer Privacy Rights Program Management: Serve as a subject matter expert on state consumer privacy laws, shaping enterprise-wide data governance and compliance strategies. Lead the implementation and ongoing management of the corporate state consumer privacy rights program, including policy development and cross-functional coordination. Collaborate with internal stakeholders to design and maintain technological and administrative solutions that support privacy compliance. Monitor regulatory developments and proactively advise senior leadership to ensure program alignment with evolving state-specific privacy laws (e.g., CCPA/CPRA, VCDPA, CPA, etc.).
- Contractual and Transactional Support: Independently review and negotiate complex contracts, subcontracts, licensing agreements, and other legal documents. Identify privacy and data protection requirements, assess risks, and recommend strategic contract mitigations. Provide strategic, enterprise-level legal guidance on technology transactions and vendor engagements involving personal data.
- Privacy Impact Assessments, Transfer Impact Assessments, Records of Processing Activities: Lead and oversee Privacy Impact Assessments (PIAs) and Transfer Impact Assessments (TIAs). Maintain and update Records of Processing Activities (RoPAs) in accordance with global privacy regulations. Partner with the global privacy operations team to manage cross-border data transfers, ensuring compliance with UK GDPR, SCCs, and other international frameworks. Collaborate with other functional areas, including IT, Security, Procurement, Contracts, and Compliance to embed privacy-by-design principles in enterprise systems and processes. Serve as a strategic advisor and provide training and guidance to internal teams on privacy and data protection issues.
- Draft and Manage Website Privacy Statements: Draft and manage website privacy statements and policies as required by federal or state law. Independently monitor legal developments and update public-facing statements accordingly.
Minimum Requirements
- Juris Doctor (JD) from an accredited law school and admission to one or more State Bars is required.
- 8+ years of relevant legal experience required.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
166,430.00
Maximum Salary
$
225,170.00
Quality/Technical Support Representative

Posted 2 days ago
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Job Description
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About EPD:**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**Job Summary:**
Caterpillar is seeking a highly skilled Quality / Technical Support Representative to join our team, providing global support for rental power product quality and technical issues. In this role, you will partner with dealers worldwide to resolve product deficiencies, deliver technical guidance, and ensure exceptional customer service. Your work will focus on driving customer loyalty while minimizing the commercial impact of product complaints, with a strong emphasis on service process improvement and product problem management.
This role is well-suited for a technical professional who thrives in a customer-focused environment, has proven ability to build strong relationships, and demonstrates technical excellence in resolving complex challenges. If you are passionate about supporting product quality, enabling dealer success, and delivering service that exceeds expectations, we invite you to apply and join Caterpillar's mission to build a better world.
**What you will do:**
- Collect input from Dealer Technical Communicators on product issues and provide Caterpillar recommendations for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
- Building Rental dealer's technical capabilities to identify and repair product deficiencies.
- Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.
- Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
- Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
**What you will have:**
**Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement
alternatives.
- Communicates and models the criticality of customer focus as an organizational strategy.
**Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer
needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:
- Anticipates customers' needs and satisfies them proactively.
- Resolves complex customer complaints or problems.
- Teaches others how to deliver excellent customer service in a variety of settings.
- Applies the concept of 'Moments of Truth' to customer service.
- Participates in developing a variety of effective ways to deal with difficult customers.
- Recovers from a service failure in a way that enhances customer's esteem of the organization.
**Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of
appropriate communication behaviors.
Level Extensive Experience:
- Reviews others' writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem resolution efforts.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.
- Develops successful resolutions to critical or wide-impact problems.
**Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
- Advises others on the assessment and provision of all technical solutions.
- Engages appropriate subject matter resources to effectively resolve technical issues.
- Mentors others to enhance their technical competence and its application to achieve more effective
technical solutions.
- Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
- Provides effective solutions to moderate technical challenges through strong technical competence,
effectively examining implications of events and issues.
- Assumes accountability for personal technical performance and holds others responsible for theirs.
**Top Candidates Will Also Have:**
+ Engineering Degree or equivalent experience is highly desired.
+ Extensive experience in customer focus, service excellence, consulting, and technical problem solving.
+ Strong communication skills to counsel dealers, guide Product Improvement Programs, and partner internally on defect resolution.
**Additional Information:**
+ This position is located in Peoria, IL or Dallas, Texas.
+ Domestic travel up to 35% & minimal international travel is required.
+ Domestic relocation assistance is offered for this position.
+ Visa sponsorship is not offered for this position.
+ This position requires the candidate to work a 5-day-a-week schedule in the office.
**Final Details:**
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at Pay Range:**
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:**
September 25, 2025 - October 9, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community ( .
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Information Technology - Data Scientist 2
Posted 3 days ago
Job Viewed
Job Description
Location: Peoria, IL 61630
Duration: 24 Months
Typical task breakdown:
The Data Scientist I will participate on cross-functional project teams in order to solve a problem presented by a Caterpillar Business Unit or Service Organization, a Caterpillar Dealer, or a Caterpillar Customer.
The key role of this second level data scientist position is to move from learning and assisting others to learning to contribute independently. The Data Scientist I is expected to become familiar with the company's processes, products, and organization. Work is typically directed by a project or team lead who might review both methods and results. Challenges include meeting expectations in delivering results, learning to consider alternative courses of actions, making timely decisions, developing communication skills, working with people, and pushing the technical bounds of experimentation while meeting customer commitments.
Individuals in this position might expect to have several assignments allowing them to gain experience on multiple projects. They will be expected to apply theory and concept in contributing to the solution in the assigned area.
The job function may include data collection and analysis; development, validation, application, and refinement of statistical models; application of related digital technologies in processing both the inputs and outputs from the models.
Interaction with team:
Team Structure
Shared desks location and office space, daily meetings, working with the greater extended team
Work environment:
LC Building Peoria, IL- in office 5 days a week. 8-4:30pm CST
Education & Experience Required:
- Years of experience: Minimum two years' relevant work experience regardless of education level
- Degree requirement: Bachelor's degree or comparable additional experience
- Do you accept internships as job experience: No
- re there past or additional job titles or roles that would provide comparable background to this role: Database Analyst/Programmer
Top 3 Skills
- Strong analytical skills to identify trends and opportunities.
- Knowledge of Snowflake, SQL coding Power BI, Excel
- Proficiency in work order analysis and competitive landscape assessment.
Additional Desired Technical Skills
- Expertise in LENs data and the Caterpillar work order data.
- Expertise in Dealer Service Operations Experience and Work Order Structure
Required Soft Skills
- Strategic ability to anticipate and address customer needs to drive business growth.
- Proven track record of building and maintaining long-term customer relationships.
Senior Communications Specialist - Cat Technology
Posted 2 days ago
Job Viewed
Job Description
Communications
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
This is Caterpillar ( has an exciting opportunity for an experienced communications professional to join the Cat Technology division as a Senior Communications Specialist.
Technology is an accelerator for our customers, helping them strengthen safety and productivity. In this role, you'll be accountable for developing and owning messaging and content around the enterprise strategy for machine autonomy and related technologies, which touches nearly every product in the Caterpillar portfolio. You'll work closely with leadership and subject matter experts to design and execute strategic communications to further the organization's business objectives.
**What You Will Do:**
+ Work across a large, matrixed organization to develop, own and execute a comprehensive communications plan that drives business objectives in technology strategy, with key leadership, segment partners as well as key customers
+ Lead content development: Shape our narrative, creating compelling fact-based messaging that drives collaboration, understanding and excitement in our technology solutions and how they help transform our customers' businesses
+ Collaborate across teams: Work closely with technology subject matter experts; business leaders; and communications, marketing and media relations colleagues to develop content for a variety of audiences, internal and external. Deliverables include customer stories, announcements and events; presentations; speeches; communications plans and articles
+ Proactively plan ahead: Own a comprehensive communications calendar, aligning teams to execute campaigns around product launches, customer announcements, trade shows and other events
+ Support internal communications: Highlight team achievements, project milestones and internal success stories, through execution of all-employee meetings and other internal communications channels
+ Uphold brand consistency: Maintain a consistent tone and style across all content, adhering to brand guidelines and voice
+ Analyze performance: Monitor communications metrics to refine strategies and continuously improve engagement
**What You Have:**
+ **Education/Experience:** College or university degree in communications, marketing, or a related field and/or considerable job-related experience in corporate communications with proficiency in digital communication tools such as the Microsoft Office Suite
+ **Planning & Organizing:** Strong organizational skills with the ability to plan, prioritize and execute multiple projects independently and with urgency; skilled at simplifying complex ideas, anticipating stakeholder needs and adjusting messaging to drive clarity and alignment
+ **Outcomes Focus:** Big picture thinking and planning; ability to apply organizational acumen and align messaging and deliverables to key customer objectives and strategies
+ **Communicating for Impact:** Excellent listening, verbal and written communication skills; develops a clear and complete understanding of needs through careful listening, probing, reflecting, and summarizing
+ **Copywriting and Editing:** Strong content creation skills and experience in corporate storytelling
+ **Interpersonal Relationships:** Outstanding relationship management; skilled at establishing and maintaining trust with customers, clients, peers and vendors
**Additional Info** :
+ The primary location for this position is Mossville, Illinois
+ Domestic relocation assistance is available for those who qualify
+ Sponsorship is **not** available
+ International and Domestic travel up to 20%
**About Caterpillar**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
**Final details:**
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
#LI
**Summary Pay Range:**
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:**
October 7, 2025 - October 19, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community ( .