128 Technology jobs in Independence
Technology Modernization - Workday
Posted today
Job Viewed
Job Description
Technology Modernization – Workday Director
As a Workday Director within the Technology Modernization Practice, you will help organizations proactively shape and implement their overall strategy and supporting initiatives. Specific to client interaction, you will play a key role in the delivery of engagements and work with chief operating officers, chief financial officers, and other senior client leaders to demonstrate your subject matter expertise as we seek to help them implement solutions in support of their broader strategy and goal of creating value.
Your day-to-day may include:
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Assist in full life cycle implementations including planning, design, & build phases
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Responsible for documenting business requirements, system design and transformational goals
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Configure applications and conduct iterative unit testing
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Help to create training materials and quick reference guides to support user adoption
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Conduct training classes to prepare end users for deployment
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Provide post-production support
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Manage full life cycle implementations
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Manage resources and budget on client projects
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Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
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Identify business opportunities to increase usability and profitability of information architecture
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Experience with program leadership, governance and change enablement
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Meet or exceed targeted billing hours (utilization)
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Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate
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Interview campus and/or experienced candidates
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Other duties as assigned
You have the following technical skills, qualifications, and abilities:
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Bachelor's degree in Accounting, Business, Information Technology, MIS or related field required. A Master’s degree is a plus.
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10+ years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level.
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Excellent verbal and written communication skills.
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Knowledge of software development lifecycles, key metrics and reports.
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Experience with ERP Application Integration & back-end data connectivity applications.
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Experience installing/configuring/implementing Oracle Applications.
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Knowledge of Workday ERP (Financials, SCM, etc.)
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Proven ability delivering complex and time sensitive projects.
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Strong leadership skills: able to conduct meetings and write technically oriented documents
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Able to work with clients to understand current state processes and define future state processes based on business objectives
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Ability to work additional hours as needed
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Ability to travel to various client sites as needed on short notice
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Travel percentage: up to 40%
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Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site
The base salary range for this position in the firm's Minneapolis, WI office is between $187,000 and $12,000
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 b llion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you’re about to join is ready to help you thrive. Here’s how:
• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit:
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Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
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Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Marketing Technology Director
Posted today
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Marketing Technology Director
**PRIMARY PURPOSE OF THE ROLE:** The Director, Marketing Technology leads the strategy and management of our current marketing tech stack and owns the coordinated upgrade and implementation of marketing automation, reporting and data analysis capabilities. This position will translate the marketing vision into a technology roadmap to meet Sedgwick's vision and key objectives.
**ESSENTIAL RESPONSIBILITIES MAY INCLUDE:**
+ Develop and implement the marketing technology strategy ensuring alignment with the overall Marketing and Sedgwick's initiatives.
+ Lead Administration of all current marketing tools including email, web design, automation, digital, measurement and SEO (e.g., Act-On, Crazy Egg, Google Analytics 4, Looker Studio, Sprout Social, Wrike and Genius Monkey)
+ Develop new strategies to replace existing tools or enhance existing capabilities.
+ Evaluate marketing processes and apply best in class tools to improve process efficiency and effectiveness.
+ Prepare technical and functional evaluation of current CRM capabilities and recommend new tools or processes if needed.
+ Drive the integration of AI and automation technologies.
+ Train internal users on tools to achieve strategic objectives.
+ Educate teams on best practices for analysis and technology by staying current on emerging marketing, GTM technologies and use cases
+ Plan the extraction and use of data from tools into other systems to meet key objectives.
+ Work Cross functionally with CDO, CIO, Sales, Marketing, Pricing, Finance and Client Services to ensure tools are integrated with larger Sedgwick tech stack strategy and plans.
**QUALIFICATIONS**
Bachelor's degree in Marketing, Business, IT, Engineering or a related field
8+ years of experience in B2B marketing technology.
Experience creating a martech vision and roadmap for a B2B company. 10+ years overall experience.
Experience leading martech transformation initiatives and driving change within a marketing organization
Experience in B2B website evaluation, lead generation, and Account-Based Marketing (ABM)
**TAKING CARE OF YOU**
+ Career Development and promotional growth opportunities.
+ A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #remote
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Marketing Technology Director
Posted today
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Marketing Technology Director
**PRIMARY PURPOSE OF THE ROLE:** The Director, Marketing Technology leads the strategy and management of our current marketing tech stack and owns the coordinated upgrade and implementation of marketing automation, reporting and data analysis capabilities. This position will translate the marketing vision into a technology roadmap to meet Sedgwick's vision and key objectives.
**ESSENTIAL RESPONSIBILITIES MAY INCLUDE:**
+ Develop and implement the marketing technology strategy ensuring alignment with the overall Marketing and Sedgwick's initiatives.
+ Lead Administration of all current marketing tools including email, web design, automation, digital, measurement and SEO (e.g., Act-On, Crazy Egg, Google Analytics 4, Looker Studio, Sprout Social, Wrike and Genius Monkey)
+ Develop new strategies to replace existing tools or enhance existing capabilities.
+ Evaluate marketing processes and apply best in class tools to improve process efficiency and effectiveness.
+ Prepare technical and functional evaluation of current CRM capabilities and recommend new tools or processes if needed.
+ Drive the integration of AI and automation technologies.
+ Train internal users on tools to achieve strategic objectives.
+ Educate teams on best practices for analysis and technology by staying current on emerging marketing, GTM technologies and use cases
+ Plan the extraction and use of data from tools into other systems to meet key objectives.
+ Work Cross functionally with CDO, CIO, Sales, Marketing, Pricing, Finance and Client Services to ensure tools are integrated with larger Sedgwick tech stack strategy and plans.
**QUALIFICATIONS**
Bachelor's degree in Marketing, Business, IT, Engineering or a related field
8+ years of experience in B2B marketing technology.
Experience creating a martech vision and roadmap for a B2B company. 10+ years overall experience.
Experience leading martech transformation initiatives and driving change within a marketing organization
Experience in B2B website evaluation, lead generation, and Account-Based Marketing (ABM)
**TAKING CARE OF YOU**
+ Career Development and promotional growth opportunities.
+ A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #remote
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Technology Modernization - Workday

Posted 1 day ago
Job Viewed
Job Description
As a Workday Director within the Technology Modernization Practice, you will help organizations proactively shape and implement their overall strategy and supporting initiatives. Specific to client interaction, you will play a key role in the delivery of engagements and work with chief operating officers, chief financial officers, and other senior client leaders to demonstrate your subject matter expertise as we seek to help them implement solutions in support of their broader strategy and goal of creating value.
Your day-to-day may include:
+ Assist in full life cycle implementations including planning, design, & build phases
+ Responsible for documenting business requirements, system design and transformational goals
+ Configure applications and conduct iterative unit testing
+ Help to create training materials and quick reference guides to support user adoption
+ Conduct training classes to prepare end users for deployment
+ Provide post-production support
+ Manage full life cycle implementations
+ Manage resources and budget on client projects
+ Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Identify business opportunities to increase usability and profitability of information architecture
+ Experience with program leadership, governance and change enablement
+ Meet or exceed targeted billing hours (utilization)
+ Assist practice leadership in creating proposals, budgets, and work plans. Participate in other business development activities as appropriate
+ Interview campus and/or experienced candidates
+ Other duties as assigned
You have the following technical skills, qualifications, and abilities:
+ Bachelor's degree in Accounting, Business, Information Technology, MIS or related field required. A Master's degree is a plus.
+ 10+ years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level.
+ Excellent verbal and written communication skills.
+ Knowledge of software development lifecycles, key metrics and reports.
+ Experience with ERP Application Integration & back-end data connectivity applications.
+ Experience installing/configuring/implementing Oracle Applications.
+ Knowledge of Workday ERP (Financials, SCM, etc.)
+ Proven ability delivering complex and time sensitive projects.
+ Strong leadership skills: able to conduct meetings and write technically oriented documents
+ Able to work with clients to understand current state processes and define future state processes based on business objectives
+ Ability to work additional hours as needed
+ Ability to travel to various client sites as needed on short notice
+ Travel percentage: up to 40%
+ Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site
The base salary range for this position in the firm's Minneapolis, WI office is between $187,000 and $12,000
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2 7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you're about to join is ready to help you thrive. Here's how:
- Whether it's your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.
- Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
- We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
+ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.
Chief Technology Officer

Posted 16 days ago
Job Viewed
Job Description
The Chief Technology Officer (CTO) primary focus is driving technical innovation, strategy and product development to help the business grow. The CTO focuses on external customer acquisition and cross-sell with an emphasis on product delivery and ensuring the platforms are seamless and well-integrated to deliver optimal customer experience. Finally, the CTO is responsible for the Bank's technology stack and ensuring competitiveness by looking across banking and other industries to incorporate technology and platforms as needed.
**Responsibilities**
+ Develops the mission and vision of the IT organization to foster business-oriented culture and mindset to ensure the Bank is a fast follower of technology.
+ Leads the development of the IT strategy and roadmap; ensures its integration with the enterprise's strategic planning process, and the resulting business strategy and plans.
+ Collaborates with executive leadership and business partners to define and execute the digital business strategy.
+ Stays abreast of new developments in Banking Technology and communicates opportunities to the business where it may enhance banking products.
+ Leads the IT Steering Committee with executive management and business unit leaders to discuss emerging technologies and opportunities for innovation at DFC along with IT policies, projects and business unit initiative status updates. The CTO will provide technical leadership and guidance to the Bank including working closely with the development teams, setting technical standards, making architectural decisions and ensuring the Bank is using best practices in technology development.
+ Managing the engineering and developer teams who focus on innovation to improve Bank products and integrations.
+ The CTO is responsible for identifying and evaluating emerging technologies such as AI and RPA and developing strategies to incorporate into bank products, processes and platforms.
+ Understand and touch all technologies the company deploys.
+ Aligning product architecture with business priorities.
+ Primary contact for key vendor relationships.
+ Provides oversight for the organization's COE - RPA Development.
+ Uses technology to enhance the company's product offerings.
+ Must be a creative and innovative technologist to be successful.
+ Ability to travel up to 20-25% of the time or more frequently when special projects require it.
+ Protect all client and bank information confidentially and follow all company policies.
+ Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
+ Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
+ Worksite is located downtown Kansas City. Working at the worksite during regular business hours and/or assigned hours is required.
+ Other specified duties as assigned.
**Skills**
+ Knowledge of functionality, architecture, and processing of a variety of new, existing, and emerging communication technologies, systems and approaches that are-or may become-critical in executing DFC's business strategies.
+ Capability to manage multiple projects and verify the quality of network solutions implemented by staff and vendors.
+ Strong written and verbal communication skills and strong interpersonal skills. Must have the ability to explain complex concepts to both technical and non-technical audiences.
+ High proficiency in standard office technologies and equipment, including Microsoft Office Suite, email, and multi-functional devices.
+ Proven track record of eliciting sustained high productivity levels and positive morale from others.
+ Excellent organization and decision-making skills.
**Education & Experience**
+ Minimum of ten years of management experience with a financial services company.
+ Seven to ten years banking/financial institution experience required.
+ Bachelor's degree in technology, Business Management or Engineering or equivalent experience.
+ Demonstrated experience leading development team.
+ Demonstrated experience with RPA development- UI path preferred.
+ Supervisory/Management experience.
**Physical Requirements**
The work environment is typical of standard office and banking settings. The position is medium work, exerting up to 35 pounds of force occasionally. Worker sits most of the time, including for meetings and computer work, but worker will frequently stand or walk throughout different areas of the office and when commuting from one banking center to another, to a data center, or to vendor meetings. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking centers. Periodic driving and, depending upon special projects, flying will be required. Reaching is required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents and to drive is necessary. Speaking ability to express or exchange ideas; impart oral information to executives, staff, vendors, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.
**Compensation & Benefits**
The Chief Technology Officer position pays a minimum of $175,000-$225,000.
Full‐time associates are eligible for our benefits package:
+ Medical
+ Dental
+ Vision
+ 401(k) plan
+ Company paid life insurance
+ Short and Long-term disability insurance
+ Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email
Technical Support Lead
Posted 6 days ago
Job Viewed
Job Description
Technical Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Key responsibilities will include:
- Providing Tier 2 and Tier 3 technical support to clients via phone, email, and remote access tools.
- Diagnosing complex hardware, software, and network issues, and developing effective solutions.
- Troubleshooting and resolving customer escalations in a timely and efficient manner.
- Documenting all support interactions, solutions, and resolutions in the CRM system.
- Creating and maintaining technical knowledge base articles and FAQs for clients and internal teams.
- Collaborating with engineering and product development teams to identify and resolve recurring issues.
- Identifying opportunities for product improvements based on customer feedback.
- Training junior support staff on technical procedures and best practices.
- Participating in on-call rotation to provide after-hours support as needed.
- Contributing to the continuous improvement of support processes and tools.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 3-5 years of experience in a technical support or helpdesk role. Proficiency in operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, VPN), and common software applications is required. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Strong analytical, problem-solving, and critical-thinking skills are a must. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users, are paramount. This hybrid position requires the candidate to be based within a commutable distance to our Kansas City, Missouri, US office, with the flexibility to work remotely part of the week and in the office for team meetings, training, and collaborative projects. If you are a proactive problem-solver dedicated to exceptional customer service, we want to hear from you.
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Technical Support Lead
Posted 7 days ago
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Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager
Posted 2 days ago
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Job Description
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .