88 Technology jobs in Kentwood

**JOB REQUISITION**
Branch Director (Technology)
**LOCATION**
MI GRAND RAPIDS
**JOB DESCRIPTION**
**Job Summary**
As a **Branch Director,** you will oversee multiple practice directors and/or double down as a Practice Director for one practice group. Motivates and provides direction to all branch employees. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and creates and maintains a productive business generation culture; facilitates cross-market activities for all practice groups. Oversees and supervises the administrative functions of the branch office.
**Key core competencies include:**
**Results and Execution (Drive & Operational Execution)**
+ Responsible for overall branch growth via revenue generating activities/multi-practice group performance.
+ Execute operational focus areas.
+ Meet productivity standards, individual and practice groups.
+ Ensure consistent execution of operational best practices.
+ Make timely and quality decisions.
+ Balance managerial and operational responsibilities.
**Infrastructure (Resource Management)**
+ Attract, source and hire.
+ Train, develop and retain staff.
+ Create a high-performing team dynamic and positive business development culture.
+ Identify and develop high-potential performers.
**Business Analysis**
+ Achieve revenue, margin and operating income goals.
+ Expert knowledge of responsible practice groups.
+ Display understanding of financial business trends and execute appropriate strategy.
**Communication/Collaboration**
+ Effective communication (feedback, difficult messages, expectations, ownership, corporate goals and accountability).
+ Build collaborative relationships throughout the organization and your market.
+ Motivate, inspire and lead by example.
+ Provide consistent recognition.
+ Lead and manage change.
+ Facilitate resolution with internal staff, clients and candidates.
+ Delegate responsibility.
+ Conduct effective meetings, trainings and presentations.
**Customer Focus**
+ Create, develop and execute on customer retention and expansion strategy for branch.
+ Build customer loyalty by providing, ensuring and monitoring superior service.
**Leadership Approach**
+ Leads with character, builds trust, respect and credibility through actions and behaviors along with placing team ahead of self.
+ Promote and support an inclusive work environment.
+ Aware of and accepts responsibility for own actions and behaviors.
+ Create a positive, collaborative and balanced branch culture.
+ Provide mentoring, coaching and development of all staff.
+ Follow through on commitments.
+ Invest in own and other personal development and progression.
**Qualifications:**
+ Bachelor's degree or equivalent, preferred.
+ 2+ years' management or equivalent experience required.
+ 2+ years' Talent Manager experience required.
+ Proven performance in Talent Manager or Practice Director roles.
+ Experience developing and managing budgets.
+ Demonstrated success in business generation, leading and driving business development.
+ Excellent communication, presentation and problem-solving skills.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
MI GRAND RAPIDS

Our client, a premier Recruitment Consultancy, is seeking a highly motivated and experienced Executive Recruiter specializing in Technology to join their team in **Grand Rapids, Michigan, US**. This hybrid role offers a dynamic work environment, balancing collaboration in the office with the flexibility of remote work. You will be responsible for identifying, sourcing, and placing top-tier technology talent for a diverse portfolio of clients, ranging from startups to Fortune 500 companies. Your primary focus will be on executive-level and hard-to-fill technical positions. Key responsibilities include developing and executing comprehensive search strategies, conducting in-depth candidate interviews, assessing qualifications and cultural fit, and managing the entire recruitment lifecycle. You will build and maintain strong relationships with candidates and clients, acting as a trusted advisor. The ideal candidate will possess exceptional business acumen, strong negotiation skills, and a deep understanding of the technology landscape and its evolving talent needs. Proven experience in executive search, particularly within the tech sector, is essential. Excellent communication, interpersonal, and networking abilities are critical for success. Our client offers a competitive salary and commission structure, opportunities for professional development, and a collaborative team culture. This is an excellent opportunity to leverage your recruitment expertise and contribute to the growth of leading technology organizations. A Bachelor's degree in Business, Human Resources, or a related field is preferred. A minimum of 5 years of experience in recruiting, with a significant focus on technology roles, is required. Experience using Applicant Tracking Systems (ATS) and various sourcing tools is necessary. You will be expected to stay current with industry trends and build a strong network of passive and active candidates. Success in this role requires tenacity, a proactive approach, and a commitment to delivering exceptional service to both clients and candidates.

Our client is seeking a dedicated Agricultural Technology Specialist to join their innovative team in **Grand Rapids, Michigan, US**. This role is pivotal in advancing agricultural practices through the integration of cutting-edge technologies. The ideal candidate will have a strong background in agronomy, coupled with expertise in modern agricultural equipment and software solutions. You will work closely with farmers and agricultural businesses to implement and optimize technology, enhancing crop yields, improving efficiency, and promoting sustainable farming methods. This position requires hands-on involvement with field operations and a commitment to staying at the forefront of agricultural innovation.

Key responsibilities include:

• Assessing current agricultural operations and recommending suitable technology solutions.
• Installing, configuring, and maintaining agricultural technology systems, including GPS, sensors, drones, and farm management software.
• Providing training and technical support to farmers and farm managers on the use of new technologies.
• Collecting and analyzing data from various agricultural sources to provide actionable insights.
• Developing and implementing best practices for precision agriculture.
• Troubleshooting technical issues with hardware and software in field conditions.
• Collaborating with research and development teams to test and evaluate new agricultural technologies.
• Monitoring crop health and growth using advanced imaging and sensing technologies.
• Advising on efficient resource management, such as water and fertilizer application.
• Staying updated on industry trends, regulations, and advancements in agritech.
• Preparing reports on system performance, yield improvements, and return on investment.

Qualifications:

• Bachelor's degree in Agricultural Science, Agronomy, Agricultural Engineering, or a related field.
• 3+ years of experience in agricultural technology or precision farming.
• Proficiency with farm management software and data analysis tools.
• Hands-on experience with GPS systems, sensors, and drone technology in agriculture.
• Strong understanding of crop physiology and soil science.
• Excellent technical troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to explain complex technical concepts.
• Ability to work independently and manage field operations.
• Willingness to travel to various farm locations within the region.
• Knowledge of sustainable agriculture practices is a plus.
• Valid driver's license and a clean driving record.

This role offers a competitive salary, benefits, and the opportunity to make a significant impact on the future of agriculture in the region.

Our client is seeking a motivated and ambitious Account Executive specializing in technology solutions to join their team in Grand Rapids, Michigan, US . This hybrid role requires a blend of in-office collaboration and remote client engagement. You will be responsible for managing a portfolio of existing clients, identifying opportunities for upselling and cross-selling new technology products and services, and fostering strong, long-term customer relationships. Key responsibilities include developing and executing strategic account plans, conducting product demonstrations, negotiating contracts, and achieving sales quotas. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, with a proven track record in B2B sales, particularly within the technology sector. A deep understanding of current technology trends and solutions is crucial. You should be self-driven, results-oriented, and capable of managing your time effectively to meet both in-office and remote work requirements. Experience with CRM software (e.g., Salesforce) and a passion for technology are highly desirable. This is a fantastic opportunity to grow your sales career with a leading technology provider, contributing directly to their success and expansion.

Our client is seeking a highly skilled and motivated Technical Support Lead to guide their customer service and helpdesk operations. This role is fully remote, allowing you to leverage your expertise from anywhere. You will be responsible for leading a team of technical support specialists, ensuring prompt and effective resolution of customer issues. Your primary duties will include managing ticket queues, escalating complex problems, and developing troubleshooting guides and best practices. You will also play a key role in training new team members, monitoring team performance, and identifying areas for service improvement. The ideal candidate will possess a strong technical background, extensive experience in customer support environments, and exceptional leadership and communication skills. A deep understanding of IT systems, hardware, software, and networking is essential. You should be proficient in utilizing helpdesk software and CRM systems to manage customer interactions and track resolutions. Experience in developing knowledge base articles and FAQs is highly desirable. This position requires a proactive approach, meticulous attention to detail, and the ability to work independently while fostering a collaborative team environment. We are looking for a candidate who is passionate about customer satisfaction and dedicated to providing outstanding technical assistance. This is an excellent opportunity to advance your career in a remote-first organization that values innovation and employee development. While the role is remote, strong communication and collaboration skills are paramount for seamless operation within the Grand Rapids, Michigan, US service area. You will be instrumental in shaping the future of our client's customer support.

Key Responsibilities:

• Lead and manage a team of technical support specialists, providing guidance and mentorship.
• Oversee the resolution of customer technical issues, ensuring timely and effective solutions.
• Manage ticket queues, prioritize issues, and escalate complex problems appropriately.
• Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
• Train new team members on support procedures and technical solutions.
• Monitor team performance metrics and implement strategies for service improvement.
• Identify recurring technical issues and collaborate with engineering teams for root cause analysis and resolution.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction standards.
• Communicate effectively with customers, providing clear and concise technical assistance.
• Stay up-to-date with new technologies and product updates to provide accurate support.
• Foster a positive and collaborative team environment.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles.
• At least 2 years of experience in a leadership or supervisory role.
• Strong understanding of operating systems (Windows, macOS, Linux), hardware, software, and networking concepts.
• Proficiency in helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience developing technical documentation and knowledge base content.
• Certification in relevant IT technologies (e.g., CompTIA A+, Network+) is a plus.
• Familiarity with the Grand Rapids, Michigan, US area for context on user base.

Our client, a rapidly growing technology firm, is seeking a dynamic and experienced Technical Support Lead to manage their customer service and helpdesk operations in Grand Rapids, Michigan . This role is pivotal in ensuring exceptional customer satisfaction by providing timely and effective technical assistance. You will lead a team of support specialists, overseeing daily operations, assigning tasks, and ensuring service level agreements (SLAs) are met. Responsibilities include troubleshooting complex technical issues, escalating unresolved problems to higher-level support or engineering teams, and documenting solutions for knowledge base expansion. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of IT support principles and common software applications. You will be responsible for training and mentoring support staff, developing their technical and customer service skills. Managing customer inquiries across various channels, including phone, email, and chat, will be a core function. You will also play a key role in identifying trends in support requests and providing feedback to product development teams for potential improvements. Developing and maintaining comprehensive support documentation, FAQs, and troubleshooting guides is crucial for empowering both customers and the support team. Proactive monitoring of support queues and performance metrics to ensure efficiency and customer satisfaction is also expected. This position requires a balance of technical expertise, people management skills, and a strong customer-centric approach. A passion for problem-solving and a commitment to delivering outstanding support are essential. This hybrid role offers a competitive compensation package, benefits, and the opportunity to lead a critical function within a thriving company. Join our team in Grand Rapids and make a difference in our customers' experiences.

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads process design and development activities for new programs.
• Identifies and lead productivity improvements through process engineering, maintenance, and technicians.
• Productivity improvements focused on equipment OEE, transfer efficiency, machine utilization, line density and throughput.
• Provide support for design reviews and design for manufacturability.
• Establishes and follow best practice in global surface preparation standards.
• Creates and issues Statement of Work (SOW) for RFQs.
• Oversee and manage sourcing of surface preparations processing equipment, validation, and launch.
• Collaborate with engineering and production teams to implement advanced manufacturing technologies.
• Stay current with industry trends and advancements in surface preparation technologies.
• Participate in continuous improvement initiatives to enhance product quality and reduce costs.
• Identify and read across technology from other industries.

SUPERVISORY RESPONSIBILITIES : None.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have good interpersonal skills, with the ability to communicate with Industrial, Engineering, production, and other plant and office personnel. Attention to detail and accuracy. Must have good computer skills with a working knowledge of electrical, safety, labeling, and sensing devices, Programable Logic Controllers. Robot Programming and troubleshooting maybe required. Must understand and be able to implement changes to mechanical, pneumatic, hydraulic, and electrical systems in a manufacturing environment.

EDUCATION &/or EXPERIENCE:

Bachelor's Degree, master's degree preferred, in chemical or materials science with five plus years of related experience. Ten-Fifteen plus years experienced in surface preparation, coating applications, grit blasting, and phosphate relevant experience is acceptable over degree.

MATHEMATICAL SKILLS:

College advanced level math skills

COMPUTER SKILLS:

Good computer skills, proficient in Microsoft Office Software

REQUIREMENTS (Continued):

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and process several abstract and concrete variables. Must be able to assess reasonableness of the analysis performed.

CERTIFICATES, LICENSES, REGISTRATIONS: None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stoop, kneel, and crouch. The employee must occasionally lift and/or move up to ten pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be in a shared office (cubicle) environment. There may be occasions where the employee will have tasks to perform in a Laboratory environment and a Manufacturing environment, where Personal Protective Equipment such as Hearing Protection, Safety Glasses and Safety Shoes are required.