199 Technology jobs in Strongsville

• Must be a self-starter, motivated individual with ability to adapt rapidly to current and emerging technologies. Ability to exercise independent judgement and work under minimum supervision.
• Successful candidate will propose innovative solutions, improvements to current processes, and ways to enhance/improve the current infrastructure environment. Is an idea-generator, challenges themselves and their peers, and has a strong desire to succeed in a fast-paced and evolving technical environment.
• Strong attention to detail and excellent time management skills required.
• Administration, configuration, and monitoring of VMware/vSphere/ESX in Production/Dev/Test/QA/UAT server environments (application, web, and file servers). Including but not limited to troubleshooting to identify root cause, proposing solutions to remediate issues, and ensuring the highest level of uptime and availability.
• Administration of server technologies including the management of various operating systems (Windows 2016,2019, 2022), RHEL Linux, and Cisco UCS blade servers (B200-M4/M5/M6). Domain Controllers, GPO, DNS, and DHCP.
• Administration of Microsoft Azure environments, Azure Active Directory, MS Teams, MS OneDrive, Azure B2C/MFA.
• Administration of on-premises services such as Active Directory, Veeam backups, and faxing services. File and server restoration/recovery for Windows, Linux, and SQL as needed.
• Microsoft O365 Email Administration in hybrid configuration, Exchange 2019.
• Storage administration and Best Practices (Pure FA//X50 and C60 arrays, or similar).
• Participate in the development and implementation of automated system configuration tools to ensure consistent builds within the environment. Provision new VMware servers as requested by App/Dev teams. Utilize pre-built templates for quick provisioning and hardening of each server.
• Assist in monthly maintenance and patching of environment (3rd Sunday of every month).
• Responding to critical alerts in a timely manner, both on/off business hours as reported by our various monitoring tools and the NOC/SOC.
• Serves as an escalation point for critical issues reported through our Incident Response Teams channel, troubleshooting, identification, and remediation of issue in a cross-team environment.
• Participate in on call support of escalated issues in the infrastructure environment on a two-week rotational basis.
• Coordinate and Implement change management requests while adhering to strict Change Management protocols.
• Troubleshooting, identifying, and documenting root causes via IMRCA process (Incident Management Root Cause Analysis).
• Project planning, ownership, management, and reporting. Projects may vary in complexity and duration. Expected to lead project of all sizes, durations, and complexities from inception to completion.
• Perform server upgrades, as needed, by developing, testing, evaluating, and installing enhancements while following corporate change control and quality control standards.
• Create and revise system documentation and procedures.
• Available for after-hours support (evenings and weekends ) to perform system upgrades as needed.
• Other assignments, projects, and tasks may be delegated as needed.
• Routine collaboration with peers in other departments to strengthen communication channels, understand cross-team objectives, and meet common goals.
• Solid understanding of security protocols and best practices as they relate to IT Infrastructure hardware, software, and tools.
• Collaboration with our IT Security team to ensure adherence to stated policies and procedures.
• Management of all IT hardware assets within the Primary and Secondary datacenters.

• 8+ years' experience supporting Microsoft Windows Servers (physical/virtual) and Operating Systems.
• 6+ years' experience supporting VMware, vCenter virtual environments.
• 5+ years' experience support Microsoft Azure environments.
• Degree in Computer Science, Computer Information Systems, or equivalent experience.
• IIS experience a plus, but not a requirement.
• Experience managing technical projects of all sizes, durations, and complexities in both a team setting and individually.
• Storage administration experience with an understanding of backend Network connectivity (Fabric Interconnects / MDS switching) and Storage administration best practices.
• Excellent verbal and written communication skills. Able to communicate professionally and effectively with peers and all levels of leadership.
• Experience with Windows PowerShell, scripting a plus.
• Experience with Linux server administration a plus.

Systems Administrator

Overview for our Systems Administrator:

Join our dynamic team as an MSP Systems Administrator, where you'll play a critical role in supporting our clients' IT environments. This position is perfect for a well-rounded IT professional who thrives in a fast-paced Managed Service Provider (MSP) environment. You'll handle day-to-day troubleshooting, maintenance, and project work, with opportunities to specialize and grow your expertise.

Key Responsibilities for the Systems Administrator:
• System Administration: Manage and maintain Windows Server environments, Active Directory, and group policies.
• Virtualization Support: Act as the go-to resource for VMware environments, providing support and guidance as needed.
• Backup & Recovery: Administer and troubleshoot Veeam backup solutions, ensuring data integrity and disaster recovery readiness.
• Network Management: Configure, maintain, and troubleshoot routers, switches, and hubs to ensure optimal network performance and security.
• Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues across diverse environments.
• Project Work: Participate in IT projects, including system upgrades, migrations, and new installations, ensuring successful delivery.
• Client Interaction: Provide excellent customer service to MSP clients, communicating technical information clearly and professionally.

Required Skills & Qualifications for our Systems Administrator:
• Strong experience with Windows Server and Active Directory administration.
• Knowledge of VMware virtualization technologies, with the ability to serve as the subject matter expert.
• Hands-on experience with Veeam Backup & Replication solutions.
• Familiarity with network hardware including routers, switches, and hubs, along with basic networking principles.
• Proven ability to troubleshoot complex technical issues in a timely and effective manner.
• Experience working in an MSP environment is highly desirable but not required.
• Excellent organizational and communication skills, with the ability to prioritize tasks effectively.

Preferred Skills for our Systems Administrator:
• Familiarity with firewalls and network security best practices.
• Experience with cloud solutions (e.g., Azure, AWS) is a plus.
• Certifications such as VMware VCP, Microsoft MCSA/MCSE, or CompTIA Network+ are beneficial.

What We Offer:
• A supportive and collaborative work environment.
• Opportunities to work on diverse technologies and projects.
• Professional development and training to expand your skills.
• Competitive salary and benefits

#MSPJobs #SystemsAdministrator #VMwareJobs #VeemBackup #ITCareers #WindowsServer #ActiveDirectory #TechJobs #ITSupport #NetworkingJobs #MSPAdministrator #ProjectWork #ITProjects #TroubleshootingExperts #ITJobOpportunities #MSPCareers #VMwareExpert #MSPSystemAdmin #NetworkAdministrator #TechTalent

• Must be a self-starter, motivated individual with ability to adapt rapidly to current and emerging technologies. Ability to exercise independent judgement and work under minimum supervision.
• Successful candidate will propose innovative solutions, improvements to current processes, and ways to enhance/improve the current infrastructure environment. Is an idea-generator, challenges themselves and their peers, and has a strong desire to succeed in a fast-paced and evolving technical environment.
• Strong attention to detail and excellent time management skills required.
• Administration, configuration, and monitoring of VMware/vSphere/ESX in Production/Dev/Test/QA/UAT server environments (application, web, and file servers). Including but not limited to troubleshooting to identify root cause, proposing solutions to remediate issues, and ensuring the highest level of uptime and availability.
• Administration of server technologies including the management of various operating systems (Windows 2016,2019, 2022), RHEL Linux, and Cisco UCS blade servers (B200-M4/M5/M6). Domain Controllers, GPO, DNS, and DHCP.
• Administration of Microsoft Azure environments, Azure Active Directory, MS Teams, MS OneDrive, Azure B2C/MFA.
• Administration of on-premises services such as Active Directory, Veeam backups, and faxing services. File and server restoration/recovery for Windows, Linux, and SQL as needed.
• Microsoft O365 Email Administration in hybrid configuration, Exchange 2019.
• Storage administration and Best Practices (Pure FA//X50 and C60 arrays, or similar).
• Participate in the development and implementation of automated system configuration tools to ensure consistent builds within the environment. Provision new VMware servers as requested by App/Dev teams. Utilize pre-built templates for quick provisioning and hardening of each server.
• Assist in monthly maintenance and patching of environment (3rd Sunday of every month).
• Responding to critical alerts in a timely manner, both on/off business hours as reported by our various monitoring tools and the NOC/SOC.
• Serves as an escalation point for critical issues reported through our Incident Response Teams channel, troubleshooting, identification, and remediation of issue in a cross-team environment.
• Participate in on call support of escalated issues in the infrastructure environment on a two-week rotational basis.
• Coordinate and Implement change management requests while adhering to strict Change Management protocols.
• Troubleshooting, identifying, and documenting root causes via IMRCA process (Incident Management Root Cause Analysis).
• Project planning, ownership, management, and reporting. Projects may vary in complexity and duration. Expected to lead project of all sizes, durations, and complexities from inception to completion.
• Perform server upgrades, as needed, by developing, testing, evaluating, and installing enhancements while following corporate change control and quality control standards.
• Create and revise system documentation and procedures.
• Available for after-hours support (evenings and weekends ) to perform system upgrades as needed.
• Other assignments, projects, and tasks may be delegated as needed.
• Routine collaboration with peers in other departments to strengthen communication channels, understand cross-team objectives, and meet common goals.
• Solid understanding of security protocols and best practices as they relate to IT Infrastructure hardware, software, and tools.
• Collaboration with our IT Security team to ensure adherence to stated policies and procedures.
• Management of all IT hardware assets within the Primary and Secondary datacenters.

• 8+ years' experience supporting Microsoft Windows Servers (physical/virtual) and Operating Systems.
• 6+ years' experience supporting VMware, vCenter virtual environments.
• 5+ years' experience support Microsoft Azure environments.
• Degree in Computer Science, Computer Information Systems, or equivalent experience.
• IIS experience a plus, but not a requirement.
• Experience managing technical projects of all sizes, durations, and complexities in both a team setting and individually.
• Storage administration experience with an understanding of backend Network connectivity (Fabric Interconnects / MDS switching) and Storage administration best practices.
• Excellent verbal and written communication skills. Able to communicate professionally and effectively with peers and all levels of leadership.
• Experience with Windows PowerShell, scripting a plus.
• Experience with Linux server administration a plus.

• Administers and supports the day-to-day operations of the Brightspace Learning Management System (LMS) and related academic technologies
• Designs, delivers, and evaluates training workshops and resources for faculty, staff, and students to promote effective use of academic technologies
• Provides technical support and troubleshooting assistance to end users, ensuring timely resolution of issues related to Brightspace and integrated tools
• Collaborates with Information Technology Services, Instructional Design, Faculty Development, and Online Learning teams to maintain and enhance academic technology systems
• Serves as the primary technical liaison with D2L and third-party vendors for issue resolution, system updates, and integration support
• Manages course and organization creation, enrollment processes, and user role assignments within Brightspace
• Monitors system performance, diagnoses technical issues, and ensures high availability and reliability of academic technology platforms
• Installs, configures, and maintains LMS updates, upgrades, LTI integrations, and other software components
• Participates in the development and implementation of policies, procedures, and strategic plans related to LMS use and academic technology services
• Contributes to short- and long-term planning efforts to support the growth and sustainability of academic technology infrastructure
• Develops and maintains user documentation, tutorials, and technical guides to support system adoption and user success
• Compiles and provides administrative data and system usage reports to support institutional planning and decision-making
• Ensures compliance with accessibility standards, data privacy regulations, and institutional IT policies
• Stays current with emerging trends and best practices in learning technologies and applies them to enhance system functionality and user experience
• Performs other duties as assigned, consistent with the scope and responsibilities of the position

• Bachelor's degree in Instructional Technology, Information Systems, Education, or a related field.
  
  • Significant related experience may substitute for education
• Minimum of five years of demonstrated full-time experience in LMS administration, including platforms such as D2L Brightspace, Blackboard Learn, Canvas, or Moodle
• Possess experience in process mapping, workflow design, and configuration planning for institution-wide LMS implementation and administration
• Demonstrated experience with Windows Server environments (2012-2019), Brightspace LTI integrations, directory services (e.g., Active Directory, LDAP), HTML, and integration with student information systems such as Banner
• Demonstrated ability to make informed decisions with significant impact on departmental operations and management
• Strong problem-solving skills with the ability to apply diverse approaches across a variety of technical and operational scenarios
• Proven experience supporting faculty and end users in the implementation and use of educational technologies within a higher education environment
• Successful completion of D2L Brightspace Administrator training or certification programs (e.g., Brightspace Fundamentals, LTI Integration)
• Demonstrated experience in LMS administration, including configuration, integration, and application of best practices within a higher education setting
• Experience working effectively in fast-paced, evolving environments with shifting priorities

• Knowledge of LMS automation, third-party tool integration, and user role management
• Demonstrated knowledge of integrating eLearning authoring tools such as Articulate and Adobe Captivate into the Brightspace LMS environment
• Strong problem-solving and analytical skills with the ability to apply diverse approaches across a variety of technical and operational scenarios
• Strong verbal and written communication skills, with the ability to convey technical information clearly to diverse audiences
• Demonstrated project management skills, including planning, coordination, and execution of LMS-related initiatives
• Demonstrated proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, at an intermediate to advanced level
• Ability to manage multiple projects simultaneously, set priorities, and meet deadlines in a dynamic environment
• Ability to build and maintain collaborative relationships with faculty, staff, and technical teams
• Ability to develop user-friendly documentation, tutorials, and technical guides to support LMS users
• Ability to handle sensitive information with discretion and maintain confidentiality in all aspects of LMS administration.
• Strong interpersonal skills with the ability to collaborate, influence, and gain buy-in on key projects and initiatives
• Demonstrated ability to foster and maintain productive relationships with stakeholders to enhance system effectiveness and user satisfaction
• Committed to supporting the learning community through responsive technology support
• Possess sensitivity to appropriately respond to the needs of the community

• Communication
• Collaboration
• Continuous Improvement

• Service Focus
• Quality of Work

• Time Utilization
• Adaptability

• Master's degree in Instructional Technology, Educational Technology, Information Systems, or a related field
• Hands-on experience with Brightspace (D2L) tools and modules, including but not limited to Brightspace Pulse, Content, Community, Insights Portal, and Learning Outcomes
• Successful completion of D2L Brightspace Administrator training or certification programs (e.g., Data Hub, or Advanced Administration)
• Familiarity with AI-powered educational tools and data systems, such as predictive analytics platforms, chatbot integrations, and intelligent content recommendation engines
• Working knowledge of student information system (SIS) integration, particularly with Ellucian Banner

• Strong knowledge of web technologies such as JavaScript, HTML5, XML, and Java, particularly as they relate to LMS customization, LTI integration, and troubleshooting within Brightspace
• Familiarity with LTI standards, SCORM, xAPI, and integration of third-party tools and publisher content

• The work is performed in a normal, professional office environment.
• The work area is adequately lighted, heated, and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite,

2 days ago Be among the first 25 applicants

Department: Online Learning & Academic Technology

Location: Jerry Sue Thornton Center

Reports To: Executive Director, Online Learning & Academic Tech

Recruitment Type: External/Internal

Requisition ID: req6318

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

The Learning Management System (LMS) Administrator is responsible for the daily operation, maintenance, and technical support of D2Ls Brightspace platform and its integrated applications. This role ensures that the LMS aligns with institutional technology policies and supports the Office of Online Learning & Academic Technology. Key responsibilities include configuring system settings, managing updates and integrations, troubleshooting complex technical issues, and collaborating with vendors and internal teams. The administrator also supports faculty, staff, and students by managing user roles, resolving access issues, and maintaining course structures to ensure a seamless online learning experience.

ESSENTIAL FUNCTIONS

• Administers and supports the day-to-day operations of the Brightspace Learning Management System (LMS) and related academic technologies
• Designs, delivers, and evaluates training workshops and resources for faculty, staff, and students to promote effective use of academic technologies
• Provides technical support and troubleshooting assistance to end users, ensuring timely resolution of issues related to Brightspace and integrated tools
• Collaborates with Information Technology Services, Instructional Design, Faculty Development, and Online Learning teams to maintain and enhance academic technology systems
• Serves as the primary technical liaison with D2L and third-party vendors for issue resolution, system updates, and integration support
• Manages course and organization creation, enrollment processes, and user role assignments within Brightspace
• Monitors system performance, diagnoses technical issues, and ensures high availability and reliability of academic technology platforms
• Installs, configures, and maintains LMS updates, upgrades, LTI integrations, and other software components
• Participates in the development and implementation of policies, procedures, and strategic plans related to LMS use and academic technology services
• Contributes to short- and long-term planning efforts to support the growth and sustainability of academic technology infrastructure
• Develops and maintains user documentation, tutorials, and technical guides to support system adoption and user success
• Compiles and provides administrative data and system usage reports to support institutional planning and decision-making
• Ensures compliance with accessibility standards, data privacy regulations, and institutional IT policies
• Stays current with emerging trends and best practices in learning technologies and applies them to enhance system functionality and user experience
• Performs other duties as assigned, consistent with the scope and responsibilities of the position
  
  

• Bachelors degree in Instructional Technology, Information Systems, Education, or a related field.
• Significant related experience may substitute for education
• Minimum of five years of demonstrated full-time experience in LMS administration, including platforms such as D2L Brightspace, Blackboard Learn, Canvas, or Moodle
• Possess experience in process mapping, workflow design, and configuration planning for institution-wide LMS implementation and administration
• Demonstrated experience with Windows Server environments (20122019), Brightspace LTI integrations, directory services (e.g., Active Directory, LDAP), HTML, and integration with student information systems such as Banner
• Demonstrated ability to make informed decisions with significant impact on departmental operations and management
• Strong problem-solving skills with the ability to apply diverse approaches across a variety of technical and operational scenarios
• Proven experience supporting faculty and end users in the implementation and use of educational technologies within a higher education environment
• Successful completion of D2L Brightspace Administrator training or certification programs (e.g., Brightspace Fundamentals, LTI Integration)
• Demonstrated experience in LMS administration, including configuration, integration, and application of best practices within a higher education setting
• Experience working effectively in fast-paced, evolving environments with shifting priorities
  
  

• Knowledge of LMS automation, third-party tool integration, and user role management
• Demonstrated knowledge of integrating eLearning authoring tools such as Articulate and Adobe Captivate into the Brightspace LMS environment
• Strong problem-solving and analytical skills with the ability to apply diverse approaches across a variety of technical and operational scenarios
• Strong verbal and written communication skills, with the ability to convey technical information clearly to diverse audiences
• Demonstrated project management skills, including planning, coordination, and execution of LMS-related initiatives
• Demonstrated proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, at an intermediate to advanced level
• Ability to manage multiple projects simultaneously, set priorities, and meet deadlines in a dynamic environment
• Ability to build and maintain collaborative relationships with faculty, staff, and technical teams
• Ability to develop user-friendly documentation, tutorials, and technical guides to support LMS users
• Ability to handle sensitive information with discretion and maintain confidentiality in all aspects of LMS administration.
• Strong interpersonal skills with the ability to collaborate, influence, and gain buy-in on key projects and initiatives
• Demonstrated ability to foster and maintain productive relationships with stakeholders to enhance system effectiveness and user satisfaction
• Committed to supporting the learning community through responsive technology support
• Possess sensitivity to appropriately respond to the needs of the community
  
  

• Communication
• Collaboration
• Continuous Improvement
  
  

• Service Focus
• Quality of Work
  
  

• Time Utilization
• Adaptability
  
  

• Masters degree in Instructional Technology, Educational Technology, Information Systems, or a related field
• Hands-on experience with Brightspace (D2L) tools and modules, including but not limited to Brightspace Pulse, Content, Community, Insights Portal, and Learning Outcomes
• Successful completion of D2L Brightspace Administrator training or certification programs (e.g., Data Hub, or Advanced Administration)
• Familiarity with AI-powered educational tools and data systems, such as predictive analytics platforms, chatbot integrations, and intelligent content recommendation engines
• Working knowledge of student information system (SIS) integration, particularly with Ellucian Banner
  
  

• Strong knowledge of web technologies such as JavaScript, HTML5, XML, and Java, particularly as they relate to LMS customization, LTI integration, and troubleshooting within Brightspace
• Familiarity with LTI standards, SCORM, xAPI, and integration of third-party tools and publisher content
  
  

• The work is performed in a normal, professional office environment.
• The work area is adequately lighted, heated, and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite,
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Education and Training
• Industries Higher Education

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSystem Administrator I - Pathology LocationCleveland FacilityCleveland Clinic Main Campus DepartmentPathology Informatics Cpi-Diagnostics Institute Job CodeT25014 ShiftDays Schedule8:00am-5:00am Job SummaryJob DetailsJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you'll do more than explore and expand your discipline and skills - you'll impact patients everywhere by delivering world-class care. As a System Administrator II, you will ensure that workstations and peripherals operate with optimal availability and reliability. You will be responsible for LAN administration, system installations, email administration, consulting services including specialized consulting for PLMI and the resolution of technical issues. Additionally, you will support staff and leadership in evaluating and making strategic Information Systems investments and decisions.A caregiver in this role works days from 8:00 a.m. - 5:00 p.m.A caregiver who excels in this role will:Clearly and consistently communicates all desktop technology operational directions established for the enterprise.Consults on desktop applications and configurations to improve employee productivity.Troubleshoots software, hardware, protocol and workstations.Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals.Recommends, designs, builds and supports PC workstations.Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.Assumes responsibility for on going support requirements of the client area including responsibilities for all hardware components.Other duties as assigned.Minimum qualifications for the ideal future caregiver include: High school diploma or GEDSix months of information systems experience supporting small to mid-sized network (5-100)For Information Technology Division caregivers, ITIL Foundations certification is required within six months of position start date.Preferred qualifications for the ideal future caregiver include: IT Related certificationPrevious healthcare experienceOur caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Requirements: Will be required to frequently move, box, personal computers, 17' monitors, printers and peripherals up to 75 pounds via the use of a two-wheeled cart or dolly.May occasionally be required to transport equipment in personal vehicle.Requires normal or corrected vision, hearing and speech.Requires frequent standing, walking, sitting and manual dexterity to operate computer.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

All Points is seeking a System Administrator 3 to join our team at NASA Glenn Research Center in Cleveland, OH. Duties may include, but are not limited to:

• Senior-level systems administration support.
• Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires advanced practical experience and training.
• Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements.
• Performs software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Monitors and tunes the system to achieve optimum performance levels.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
• Supports media management through internal methods and procedures or through offsite storage and retrieval services.
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Additional Job Responsibilities:

• Monitor system performance, security, and availability of Linux and/or Windows servers and appliances.
• Install software and perform routine system configuration, updates, patches, and upgrades for Linux and/or Windows operating systems and appliances.
• Assist in managing storage, virtual machines, and virtual networking configurations within the infrastructure operating environment.
• Manage group policy objects and access permissions.
• Manage hardware systems.
• Identify, recommend, and maintain internal tools.

• Provide tier 2 & 3 support for incidents and requests related to Linux and/or Windows OS environments.
• Troubleshoot hardware, software, and network issues in Linux and/or Windows systems and appliances.
• Collaborate and provide technical guidance to other team members to resolve complex technical issues.
• Diagnose and troubleshoot hardware issues

• Creating, managing, and testing backup solutions of critical systems
• Implementing and testing disaster recovery plans to ensure business continuity.

• Implement security policies and apply security patches for Linux and/or Windows systems.
• Implement security protocols and requirements for OS image configurations and hardware.
• Ensure systems are compliant with organizational and industry standards.
• Identify and remediate hardware and software security vulnerabilities.
• Assist with periodic security assessments.

• Maintain clear and up-to-date documentation on system configurations, processes, and troubleshooting procedures.
• Generate periodic reports on system health, performance, and security status.

• Work with cross-functional teams, including network, storage, and application teams, to improve system performance.
• Assist with training and mentoring more novice team members.
• Participate in ongoing training and certification programs to grow your knowledge and career as an administrator.

Education:

• Bachelors Degree in computer science, IT, or related field (or equivalent work experience)

Years of Experience:

• 6 Years Minimum Required

Skills Certifications:

• Advanced experience with Linux and/or Windows OS administration.
• Advanced experience with and competent understanding of virtualization concepts.
• Previous experience with HCL BigFix.
• Advanced experience with system administration, IT support, and hardware.
• Strong understanding of Linux and/or OS command-line tools and administrative tasks.
• Experience and knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Knowledge of virtualization concepts and platforms (such as Nutanix, VMware, or Hyper-V).
• Strong problem-solving and troubleshooting abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Good communication skills

Desired Skills:

• Competence with hardware virtualization technologies and/or Hyperconverged Infrastructure (HCI).
• Previous experience with Cohesity storage platform.
• Previous experience with automation technologies such as Ansible and Terraform.
• Competence with scripting languages such as Bash, PowerShell, or Python for automation.
• Competence with backup and disaster recovery solutions.
• Understanding of system security practices, firewalls, and VPN configurations.
• Experience and strong understanding of ITSM processes and experience with agile methodologies like Scrum, Kanban, SAFe using technologies like Jira or ServiceNow.

Security Clearance:

• Full United States Citizenship Required.
• Public Trust/NACI/Badging.

Salary Range:

• Approximately $75-85k per year, and we offer a full benefit package.

Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal.