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Manager, Technology Strategy (OCIO-Deloitte Technology)

33603 Tampa, Florida Deloitte

Posted 2 days ago

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Technology Strategy Manager, DT-US Office of the CIO (OCIO) Strategy Team
The Team
Deloitte Technology-US (DT-US) builds and operates a scaled technology organization to power the growth and resilience of the Deloitte US Firms through world-class technology solutions and operations. At the heart of DT-US, the Office of the CIO (OCIO) Strategy Team sets the vision and transforms bold technology ambitions into business outcomes. As a lean, agile group with direct access to technology leaders, we empower every team member to drive change and shape Deloitte's technology future.
Recruiting for this role ends on December 31, 2025.
Work You'll Do
As the Technology Strategy Manager, you will be instrumental in turning strategy into action-bridging the gap between vision and execution for Deloitte's most critical technology initiatives. You will be critical in executing across a portfolio of technology strategy projects, helping to manage priorities from inception to execution, and drive transformation across the technology organization and beyond.
In this highly visible role, you will:
+ Drive the delivery of technology strategy by translating high-level roadmaps into actionable, measurable initiatives that advance Deloitte's business objectives.
+ Leverage your experience in strategy and technology to shape initiatives and aspirations, translating technical capabilities into transformation and long-term growth.
+ Act as a strategic advisor and connector, collaborating with business, technology, and operations leaders to ensure alignment, clarity, and momentum across projects.
+ Champion innovative technologies such as AI, serving as a lighthouse for the organization by piloting new solutions, sharing best practices, and inspiring others to embrace transformative change.
+ Lead early-stage pilots that scale into transformative initiatives, setting the foundation for broad, enterprise-wide impact.
+ Promote operational excellence, identifying opportunities to streamline processes, enhance governance, and embed best practices across technology initiatives.
+ Monitor and report on key performance indicators, ensuring that technology initiatives and investments deliver measurable business impact.
+ Demonstrate financial and quantitative acumen, confidently jumping into analysis to assess business cases, evaluate investment opportunities, and support data-driven decision-making.
+ Partner with other enabling teams-such as change management, project management, and technology teams-to ensure seamless project execution and sustained results.
+ Coach and develop team members, fostering technical growth, strategic thinking, and a culture of continuous learning.
Qualifications
+ 6+ years of experience in technology management, IT strategy, general management, or corporate strategy within a complex organization; Previous experience working within operations, management, or strategy roles within an IT organization is preferred
+ 1+ year of demonstrated success leading/managing cross-functional initiatives that deliver both strategic and operational results.
+ Bachelor's degree in Business, Information Technology, or a related field.
+ Limited immigration sponsorship may be available
+ Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
+ Strong business acumen, with the ability to connect technology solutions to organizational goals and growth.
+ Innate curiosity and a growth mindset, with a willingness to continuously learn, adapt, and proactively jump in to tackle new challenges and opportunities.
+ Exceptional communication and stakeholder engagement skills, with experience influencing senior leaders.
+ Proven ability to mentor and develop high-performing teams.
+ Agility and resilience in a fast-paced, evolving environment.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,000 to $232,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Information Technology Analyst

33603 Tampa, Florida Kimley-Horn

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**Overview**
Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Tampa, Florida (FL) office! This is not a remote position.
**Responsibilities**
In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.
+ Provide support on our corporate IT Helpdesk
+ Install new printers/copiers/plotters and other office equipment
+ Install and support enterprise applications
+ Perform data maintenance and data archiving
+ Assist with office moves/expansions
**Qualifications**
Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.
+ Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 1-3 years of experience OR
+ Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
+ Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
+ Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
+ Ability to understand Windows 10 and configure and troubleshoot PC level problems
+ Ability to understand basic Windows Active Directory; user accounts and security groups
+ Strong communication, written, and customer service skills
+ High aptitude and willingness to learn new technologies
+ A self-starter that can work with minimal supervision; highly organized
+ Travel (driving) to other offices within the region as needed
**Why Kimley-Horn?**
At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 18 years!
_Key Benefits at Kimley-Horn_
+ Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
+ Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
+ Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
+ Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
+ Professional Development: Tuition reimbursement and extensive internal training programs.
+ Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
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_Applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 3 days of being posted._
PleaseCLICK HERE ( to learn more about the potential Benefits you may be eligible to receive with this role.
If you require an accommodation, pleaseCLICK HERE. ( must be legally authorized to work for Kimley-Horn in the U.S. without employer sponsorship. We do not typically sponsor H1-B or any other work visa petitions.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
**Posted Date** _2 days ago_ _(10/28/2025 2:06 PM)_
**_ID_** _ _
**_Education_** _Bachelor's Degree_
**_Discipline/Focus_** _Information Technology_
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Construction Technology Manager

33603 Tampa, Florida The Walsh Group

Posted 2 days ago

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**OVERVIEW**
We are currently seeking a **Construction Technology Manager** for our Water Division in Tampa, FL.
The Construction Technology Manger will manage collaboration processes and production of deliverables using various construction technology solutions. Includes managerial level responsibilities of consensus building, training, and implementation. Responsible for the management of multiple competing opinions to arrive at a single design or deliverable. Ensures that all opinions are heard and considered while rationalizing the available solutions against cost, schedule, and quality to protect and promote the interests of the company. Maintain positive relationships with all collaborators as they will be made up of design partners, trade partners, joint venture partners, and/or other business units within the organization.
As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.
There are many compelling reasons why exceptional people should consider a career with our company:
+ Challenging, complex work
+ Creative and innovative problem-solving environment
+ Supportive, communicative managers who reward hard work
+ Opportunities for growth, training, and development
+ Flexibility in career path & progression
+ Opportunities to work and live all over the United States
**RESPONSIBILITIES**
+ Provide overall leadership to construction technology services including project constructability analysis, coordination activities, quantity takeoffs, conceptual estimates, cost analysis, scheduling, and other communication purposes.
+ Evaluate project design documentation and schedule for project opportunities and risks.
+ Set construction technology services goals at the project level related to process, message, and schedules.
+ Refine existing technical processes and assist in developing, documenting, and implementing new technical processes and services for the successful pursuit and execution of projects.
+ Resolve competing interests among project participants.
+ Produce estimates for construction technology services.
+ Author components of technical proposals and presentations for pursuits.
+ Review the development of graphic communication media for clarity and completeness. Edit content where required.
+ Manage, advise and train less experienced staff.
+ Audit three-dimensional models received from design and trade partners to assess project risks.
+ Construct three-dimensional models for various purposes.
**QUALIFICATIONS**
+ Bachelor's Degree in Architecture, Engineering, Construction Management, or related professional experience.
+ Some travel required. Ability to transport at least 50 pounds. Specific role may require relocation.
+ Minimum of five years of experience in a Construction Technology role or similar external experience.
+ Proficient with some of the following: Three-dimensional modeling, drafting, visual scheduling, graphic design, animation, audio/video production, audio/video editing, LiDAR and SLAM capture, photogrammetry capture and processing, UAS/Drone operations, programming/scripting languages, application development, data structure/analysis, and collaboration tools.
+ Collaboration management; critical thinking abilities; oral, written, and graphic communication skills; and knowledge of construction contract documents are required.
**Division:** Water
**Job Category:** Construction Technology
**Job Type:** Full_time
The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at or
An Equal Opportunity Employer, Disability/Veteran
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Pension Technology Consultant

33603 Tampa, Florida WTW

Posted 2 days ago

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**Description**
In this challenging role as a Technical Consultant, you will contribute as part of a team to the entire range of retirement administration projects. If you're looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now.
**The Role**
As a Technical Consultant you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technology-based solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen. Other responsibilities include:
+ Drive superior, consistent project management for concurrent projects
+ Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards
+ Serve as the day to day project lead, ensuring the progress of teams against established goals
+ Serve as primary, daily contact to clients on delivery of services
+ Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers
+ Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice
+ Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
+ Efficiently and effectively trouble shoot and resolve client issues
+ Train clients on use of new tools and approaches
+ Contribute to the development of new tools, processes and solutions to meet clients' outsourcing and broader human resources needs
+ Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
+ Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals
+ Hold regular meetings to monitor progress and identify any issues
+ Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs
+ Participate in finalist presentations and other activities to help close new business
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**Qualifications**
**The Requirements**
+ Substantial experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred
+ Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation
+ Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions
+ Strong interpersonal and client management skills
+ Excellent written and verbal communication skills
+ Strong analytical, integrative and problem solving skills
+ Strong organizational abilities and flexibility to work in a performance driven environment
+ Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement
+ Desire to learn, accept new challenges, and have fun
+ Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field required; Masters degree a plus
+ Proficient in MS Office (including Excel), MS Project, Windows platforms
+ Ability to travel and work extended hours as needed
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
**Compensation**
The base salary compensation range being offered for this role is $100,000 to $135,000 USD annually.
This role is also eligible for an annual short-term incentive bonus.
**Company Benefits**
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
**EOE, including disability/vets**
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Marketing Technology Director

33603 Tampa, Florida Sedgwick

Posted 2 days ago

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By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Marketing Technology Director
**PRIMARY PURPOSE OF THE ROLE:** The Director, Marketing Technology leads the strategy and management of our current marketing tech stack and owns the coordinated upgrade and implementation of marketing automation, reporting and data analysis capabilities. This position will translate the marketing vision into a technology roadmap to meet Sedgwick's vision and key objectives.
**ESSENTIAL RESPONSIBILITIES MAY INCLUDE:**
+ Develop and implement the marketing technology strategy ensuring alignment with the overall Marketing and Sedgwick's initiatives.
+ Lead Administration of all current marketing tools including email, web design, automation, digital, measurement and SEO (e.g., Act-On, Crazy Egg, Google Analytics 4, Looker Studio, Sprout Social, Wrike and Genius Monkey)
+ Develop new strategies to replace existing tools or enhance existing capabilities.
+ Evaluate marketing processes and apply best in class tools to improve process efficiency and effectiveness.
+ Prepare technical and functional evaluation of current CRM capabilities and recommend new tools or processes if needed.
+ Drive the integration of AI and automation technologies.
+ Train internal users on tools to achieve strategic objectives.
+ Educate teams on best practices for analysis and technology by staying current on emerging marketing, GTM technologies and use cases
+ Plan the extraction and use of data from tools into other systems to meet key objectives.
+ Work Cross functionally with CDO, CIO, Sales, Marketing, Pricing, Finance and Client Services to ensure tools are integrated with larger Sedgwick tech stack strategy and plans.
**QUALIFICATIONS**
Bachelor's degree in Marketing, Business, IT, Engineering or a related field
8+ years of experience in B2B marketing technology.
Experience creating a martech vision and roadmap for a B2B company. 10+ years overall experience.
Experience leading martech transformation initiatives and driving change within a marketing organization
Experience in B2B website evaluation, lead generation, and Account-Based Marketing (ABM)
**TAKING CARE OF YOU**
+ Career Development and promotional growth opportunities.
+ A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #remote
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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Recruitment Consultant - Technology

33607 Tampa, Florida $60000 annum + com WhatJobs

Posted 27 days ago

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full-time
Our client, a leading recruitment consultancy, is seeking a driven and experienced Recruitment Consultant specializing in the technology sector to join their team in **Tampa, Florida, US**. This is a hybrid role, offering a blend of in-office collaboration and remote flexibility. You will be responsible for managing the full recruitment lifecycle for technology roles, from sourcing and screening candidates to negotiating offers and building strong client relationships. This involves understanding the intricate needs of technology companies, identifying top talent in areas such as software development, cybersecurity, data science, and IT infrastructure, and effectively matching them with suitable opportunities. Your primary duties will include proactively sourcing candidates through various channels, including LinkedIn, job boards, and professional networks; conducting thorough interviews and assessments to evaluate technical skills and cultural fit; and presenting qualified candidates to clients. You will also be expected to develop and maintain a strong network of tech professionals, stay abreast of industry trends, and contribute to the firm's business development efforts. The ideal candidate possesses excellent communication and negotiation skills, a deep understanding of the technology landscape, and a proven track record in recruitment, particularly within the IT sector. This role demands a results-oriented individual who thrives in a fast-paced, target-driven environment. You will work closely with hiring managers at client organizations, providing expert advice and consultative services throughout the recruitment process. Building trust and establishing long-term partnerships with both clients and candidates is paramount. This is an exciting opportunity for a motivated recruiter to advance their career, contribute to a highly successful team, and earn significant rewards through a competitive commission structure. Your ability to identify and attract niche tech talent will be key to your success.

Responsibilities:
  • Manage the full recruitment cycle for technology roles, from sourcing to placement.
  • Develop and execute effective candidate sourcing strategies across various platforms.
  • Conduct in-depth interviews and candidate assessments to evaluate skills and fit.
  • Build and maintain strong relationships with technology clients and hiring managers.
  • Understand client needs and provide expert recruitment consultation.
  • Negotiate job offers and facilitate the onboarding process.
  • Stay current with technology industry trends and talent market dynamics.
  • Achieve and exceed individual and team recruitment targets.
  • Develop and nurture a network of qualified technology professionals.
  • Maintain accurate candidate and client data in the CRM system.
  • Contribute to business development and client acquisition efforts.
  • Uphold the firm's reputation for excellence in recruitment services.
Qualifications:
  • Minimum of 3 years of experience in recruitment, with a focus on the technology sector.
  • Proven track record of successfully placing candidates in technical roles.
  • In-depth knowledge of the IT landscape and common technology stacks.
  • Excellent sourcing, interviewing, and negotiation skills.
  • Strong business acumen and ability to build client relationships.
  • Proficiency with recruitment software and applicant tracking systems (ATS).
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work effectively in a hybrid environment and meet demanding targets.
  • Bachelor's degree in Business, Human Resources, or a related field is preferred.
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Technical Support Lead

33601 Tampa, Florida $75000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client, a rapidly expanding technology firm, is seeking an experienced Technical Support Lead to manage and enhance their customer service and helpdesk operations in Tampa, Florida . This role is crucial for ensuring timely and effective resolution of technical issues for our diverse client base. You will lead a team of dedicated support specialists, providing guidance, training, and performance management. Key responsibilities include developing and refining support processes, managing ticket queues, escalating complex issues, and maintaining comprehensive knowledge base articles. The ideal candidate will possess a strong technical aptitude, a deep understanding of IT systems and troubleshooting, and excellent customer service skills. You should be proficient in managing helpdesk software, analyzing support metrics, and identifying trends to proactively improve service delivery. Experience with ITIL best practices and a passion for creating exceptional customer experiences are highly valued. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in technical support or helpdesk environments, including at least 2 years in a team lead or supervisory role, is required. Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus. This hybrid role requires presence in our Tampa, Florida office for team collaboration and strategic planning, while offering flexibility for remote work.

Responsibilities:
  • Lead and mentor a team of technical support specialists.
  • Manage incoming support requests and ensure timely resolution.
  • Develop and implement efficient support processes and workflows.
  • Maintain and update the company's knowledge base.
  • Analyze support data to identify trends and areas for improvement.
  • Provide Tier 2/3 technical support for complex issues.
  • Collaborate with engineering teams to resolve product defects.
  • Ensure high levels of customer satisfaction.
Qualifications:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • 5+ years of experience in technical support or helpdesk roles.
  • 2+ years of experience in a lead or supervisory capacity.
  • Strong troubleshooting skills across various hardware and software platforms.
  • Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent communication and customer service skills.
  • ITIL Foundation certification is a plus.
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Technical Support Specialist

33602 Tampa, Florida $55000 Annually WhatJobs

Posted 12 days ago

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full-time
A dynamic and customer-focused organization is seeking a proficient Technical Support Specialist to join their established team in Tampa, Florida, US . This role is integral to providing exceptional assistance to clients, resolving technical issues, and ensuring a seamless user experience with our software products. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting software and hardware problems, escalating complex issues to appropriate teams, and documenting solutions. A strong understanding of operating systems, networking concepts, and common software applications is required. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. You will also be involved in creating and updating knowledge base articles, FAQs, and user guides to empower customers and reduce support volume. The ideal candidate will possess excellent problem-solving skills, patience, and a genuine desire to help customers. Strong communication and interpersonal skills are vital for effectively interacting with users of varying technical abilities. This position offers a hybrid work model, providing a balance between in-office collaboration in Tampa, Florida, US and the flexibility of remote work. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. Relevant certifications such as CompTIA A+ or Network+ are a plus. You should be adept at multitasking, managing your time effectively, and working under pressure in a fast-paced environment. If you are a dedicated problem-solver with a passion for customer satisfaction and technology, this role in Tampa, Florida, US presents a great opportunity for career growth.
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Technical Support Lead

33605 Tampa, Florida $75000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client is seeking a motivated and experienced Technical Support Lead to manage and enhance their customer support operations in Tampa, Florida, US . This role is critical to ensuring high levels of customer satisfaction by leading a team of support specialists in resolving complex technical issues. The Lead will be responsible for overseeing daily support activities, developing and implementing support strategies, and improving response and resolution times. You will act as a primary escalation point for challenging customer queries, providing expert guidance and solutions. This position involves managing team performance, conducting training sessions, and creating knowledge base articles to empower both the support team and end-users. A deep understanding of IT systems, software troubleshooting, and excellent communication skills are paramount. The ideal candidate will have a proven track record in leading technical support teams, preferably within a fast-paced technology environment. You will also be involved in identifying trends in support requests, providing feedback to product development teams, and contributing to the continuous improvement of support processes and tools. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service.

Key Responsibilities:
  • Lead and manage a team of technical support specialists.
  • Oversee daily operations of the customer support function.
  • Serve as a high-level escalation point for complex technical issues.
  • Develop and implement efficient support processes and workflows.
  • Conduct training for support staff and create knowledge base content.
  • Monitor team performance metrics and provide regular feedback.
  • Analyze support ticket trends to identify product or service issues.
  • Collaborate with engineering and product teams to resolve bugs and enhance user experience.
  • Ensure customer satisfaction and build strong customer relationships.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in technical support, with 2+ years in a leadership role.
  • Proven ability to manage and motivate a support team.
  • Strong understanding of troubleshooting methodologies and IT infrastructure.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Ability to prioritize and manage multiple tasks effectively.
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Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

33603 Tampa, Florida EY

Posted 2 days ago

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Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager**
**Job Summary:**
As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
**Key Responsibilities:**
**Client Engagement & Delivery Leadership**
+ Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
+ Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
+ Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
**Strategic Planning & Transformation**
+ Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
+ Collaborate with clients to align IT services with business objectives and digital strategies.
**Team & Stakeholder Management**
+ Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
+ Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
**Financial & Contract Management**
+ Manage budgets, forecasts, and profitability of ITO engagements.
+ Ensure compliance with contractual obligations and support contract renewals and expansions.
**Risk & Compliance**
+ Identify and mitigate delivery risks, ensuring adherence to EY's risk management and compliance frameworks.
+ Support audits, security assessments, and regulatory compliance efforts.
**To qualify for the role, you must have**
+ Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred.
+ 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
+ Proven experience managing large-scale, multi-tower ITO engagements.
+ Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
+ Excellent communication, negotiation, and stakeholder management skills.
+ PMP, ITIL, or similar certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
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