9,939 Tenet Healthcare jobs in the United States

Job DetailsJob LocationMain Building - Portland, ORPosition TypeFull TimeSalary Range$115277.98 - $127245.33 Salary/yearDescriptionThe Clinic Health Services Director is responsible for the strategic leadership and planning of Outside In's Integrated Primary Care services. This role provides high-level oversight of clinical program design, funding strategy, regulatory compliance, community partnerships, and organizational integration. The Director works closely with the Associate Executive Director, Medical Director, and fiscal department to ensure long-term sustainability, external engagement, and delivery of high-quality, trauma-informed care. This position supervises Population Health Manager, Nursing Supervisor, IDUHS Program Manager, Integrated Behavioral Health Program Manager, and Quality Improvement Manager. Essential DutiesProvide direction to the planning, program design, and operation of Outside In's Integrated Primary Care Clinic, programs, and strategies.Ensures health services programs meet established goals for participant access, integration, provider productivity, and clinical outcomes in collaboration with the medical director, pharmacy director, and program managers. Facilitate data utilization aimed at meeting established goals.Represents Clinic Health Services in Senior Management Team (SMT) Leads monthly CHS department meetings and supports weekly CHS Leadership meetings. Contributes to the development of proposals to attain funding for expansion and to continue funding for existing services. Collaborates with Compliance Officer to assure compliance with state, federal, and local laws and alignment with values, policies, goals, and objectives set forth by HRSA and other funder requirements and Agency leadership.Evaluates and ensures the quality of services provided in collaboration with clinical leadership, compliance and data reporting staff, and provider and support staff.Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives. Leads, owns, and drives key performance metrics for development and alignment with departmental goals at a programmatic level.Lead and manage staff as assigned through recruitment, retention, mentoring, coaching, and supervision ensuring staff engagement to meet operational and clinical goals and objectives. Work collaboratively with the Medical Director, Clinic Health Services Operations Director, and Pharmacy Director to ensure quality patient care is delivered. Support leadership and supervision development through regular meetings, performance standards, initiation of improvement work plans and personnel actions.Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas Oversees and Regularly monitors fiscal performance of OUTSIDE IN's Health Services programs.Provides regular program status updates to AED and senior leadership team. Administers and monitors the department annual operational budget and the individual grant/contract funded program budgets.Approves monthly financial reports for the department. Plans for financial sustainability and growth of department.Collaborate with AED and fiscal team to achieve fiscal objectives, including on-going fiscal sustainability of third party and client revenues. Participates in community networking activities Attend regional primary care network meetings and shares updates with staff.Advocates for policy changes.Collaborates with other service providers fostering existing partnerships and exploring new relations. Supports the organization as needed.QualificationsKnowledge and SkillsKnowledgeExpert knowledge of integrated primary care operations in FQHC setting.Considerable knowledge of the organization and current trends of Patient-Centered Medical Homes (PCMH) with a focus on building and maintaining a system of integrated care that supports patients' needs.Expert knowledge of health care administration, including finance, budgeting and grant management, personnel, contracts, laws and regulations, requirements and best practices.Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs.Proficient use of MS Office programs, including MS Word, Excel, and Outlook. Proficient in Health Information Technology (HIT) Systems, including running reports. Familiarity with Epic and Tableau is preferred. Knowledge of quality and process improvement methodology. Familiarity with Entrepreneur Operating System, PDSA, Lean Six Sigma or other process improvement methodologies. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA, and HRSA. SkillsAbility to establish program goals and objectives and to assess programs. Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication.Effective problem-solving and ability to analyze and use data for decision-making. Ability to embrace, manage diversity and build and maintain successful teams. Openness to change and willing to lead change within the organization. Ability to manage competing priorities; excellent organizational skills and good time management.Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication. Excellent verbal and written communication skills.Education and ExperienceFive years of experience in direct service administration of healthcare programsAt least five years of experience in staff supervision.Experience in FQHC environment. 340b Pharmacy program operations experience preferred.Clinical background strongly preferred.College degree or equivalent work experience. Bilingual English/Spanish strongly preferred. Working ConditionsThis job is located in a standard medical office environment. Part-time remote work options. On-site presence required.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods. The employee is frequently required to use hands and fingers to type. The employee is occasionally required to stand and walk.

• Partners with HSS nursing leadership and collaborate with other ambulatory nursing leaders to ensure consistent, quality patient care in all clinical areas.
• Offers guidance, mentorship, and direction to clinical leadership, promoting a culture of excellence, teamwork and continuous improvement in the pursuit of departmental or workgroup objectives
• Communicates enterprise nursing updates to site Routinely provides stakeholders with updated information by communicating openly, honestly, and in a timely manner.
• Collaborates with executive leadership and Quality to establish goals, objectives, and performance metrics for ambulatory clinical services
• Prioritizes work consistent with ambulatory strategic goals and enterprise-wide operating plan; meets deadlines.
• Leads and manages projects of different sizes and scopes, ensuring their successful This involves creating project plans, monitoring projects, promptly addressing delays or obstacle, delivering outcomes within designated timelines and measuring performance
• Routinely conducts site visits to ambulatory locations, demonstrating a strong presence and visibility to both leadership and staff
• Represents Ambulatory Services on relevant committees
• Provides guidance to the clinical leadership at each site, ensuring their active participation and application of the Magnet Program. This involves promoting nurse excellence and facilitating the integration of Magnet standards into the nursing and ambulatory infrastructure
• Works in collaboration with clinical leadership at each site to effectively utilize resources, aiming to optimize efficiency and quality
• Incorporates the principles of continuous quality improvement

• Evaluates clinical practice processes and usage of supplies and equipment across multiple sites, identifying variation and improvement opportunities. Determines best practices and develops a plan to implement them as standardized practices across all Implements and monitors the adoption of these practices to ensure their sustained implementation.
• Collaborates with ambulatory leadership to evaluate requests for new services or changes in operations
• Leads and participates in performance improvement initiatives
• Acts as a clinical expert for facility planning and design, demonstrating mastery in clinical decision making, critical thinking, knowledge acquisition and sharing, problem identification and ensuring practice safety

• Coordinates monthly meetings with the clinical leadership from each ambulatory site to communicate updates, plan initiatives, and address issues
• Engages with Professional Development department to standardize and improve the onboarding processes, develop training schedules, design curriculum, and facilitate continuous learning opportunities. Additionally ensures that nursing staff maintain up-to-date competencies, licensures, and certifications.
• Participates in recruitment of clinical managers; creates and executes onboarding plans for new managers

• Partners with Ambulatory Nursing Educator to identify education and training needs; review training materials and oversee effective and timely delivery of education.

• Reviews and updates clinical policies and procedures; ensures that updates are communicated to all clinical leaders at each site for dissemination of information.
• Assesses survey readiness across sites; generates and executes action plans to address risks or Collaborates with the teams to ensure compliance with regulatory agencies and scopes.

• BSN required; Masters degree required or currently enrolled
• BLS certification required
• At least 3 years previous experience as a nurse with progressive leadership responsibilities
• Board specialty certifications required (ANCC)
• Current NYS, CT and NJ RN License & Registration, all 3 to be obtained prior to start.
• A collegial approach to partnering with physicians, clinical staff and leadership within the organization
• Outstanding communication skills - oral, written and presentation coupled with the ability to mentor, mobilize and work collaboratively within high-functioning teams
• The ability to thrive in a fast-paced, dynamic environment
• Knowledge of Magnet environment and regulatory standards
• Strong management and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously.
• Strong presentation and writing skills, and ability to interact and negotiate with key stakeholders at the executive and medical staff level.

• Medical Packages with Rx - 3 Choices
• Flexible Spending Accounts (FSA)
• Dependent Day Care Spending Accounts
• Health Spending Accounts (HSA) with a company match
• Dental Care Program - 2 choices
• Vision Plan
• Life Insurance Options
• Accidental Insurances
• Paid Time Off + Paid Holidays
• Employee Assistance Programs
• 401k with a Company Match

• Up to $15,000 in Tuition Reimbursements
• Student Loan Forgiveness Programs

• Oversees Counselors, Mental Health Therapists and Discharge Coordination.
• Maintains relationships with community referral sources and resources.
• Ensures consistent discharge planning, removing barriers.
• Implements hospital-approved programs consistently.
• Provides oversight to therapists, offering feedback.
• Ensures professional standards in interventions.
• Attends regular treatment team meetings.
• Actively participates in survey activities (TJC, Medicare, licensing).
• Coordinates performance improvement and monthly reporting.
• Participates in the complaint resolution process.
• Collaborates with the leadership team on hospital operations.

• A Master's Degree
• Must be 21yrs or older.

• Licensed as an LSW, LISW, LPCC or LMFT.
• Social Services.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Care Associates

Department: Wyndmoor Internal Med

Location: Wyndmoor Internal Med

Hours: Full-Time

Job Summary:

The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).

Accountabilities:

•Patient Care Accountabilities:

Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.

Observes patient condition and communicates any abnormal data or changes to provider.

Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.

Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.

Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.

Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required.

Responds appropriately to emergency/code situations.

Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.

Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.

•Clerical / Other Accountabilities:

Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.

Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.

Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.

Clinical Care Associates (CCA) CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.

•Environmental / Safety Accountabilities

Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.

Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.

Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.

Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider.

Maintain temperature log for refrigerator or room temperature as needed.

Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors.

Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.

•Patient Service

Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.

As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.

Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.

Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.

Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.

Issues referrals and obtains pre-authorizations for patients as required and as per protocol.

•Financial

Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.

Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols

Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.

Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.

Orders supplies for the office and generates front-end process reports as requested.

•Other / Regulatory

Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)

Flexible and readily adopts new processes and engages in practice operation changes.

•Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

•Other duties as assigned to support the unit, department, entity, and health system organization

Qualifications:

•High School Diploma/GED (Required)

•2+ years Medical office experience, or relevant customer service experience. (Required) Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

•Completion of an accredited Medical Assistant program (or higher level equivalent). (Required) 2+ years of experience working as an MA may be considered in lieu of MA program completion. Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.

•Associates Degree (Preferred)

Licenses, Registrations, and Certifications:

•MA Certification (required within 90 days of hire)

•BLS/CPR, as a healthcare provider as per the American Heart Association

•Must successfully complete/pass EPIC schedgistration training/tests
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Entity: Clinical Care Associates Department: Int Med Assoc of Delaware County Location: Penn Medicine Media Internal Medicine- 605 W. State St Hours: Full-Time Job Summary: The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA). Accountabilities: Patient Care Accountabilities:Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Observes patient condition and communicates any abnormal data or changes to provider. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary. Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR. Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations. Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. Clerical / Other Accountabilities:Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services. Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed. Clinical Care Associates (CCA) CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Environmental / Safety AccountabilitiesAdheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider. Maintain temperature log for refrigerator or room temperature as needed. Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors. Clinical Care Associates (CCA) CSAs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. Patient ServiceStrives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol. FinancialMaintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested. Other / RegulatoryEnsures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes. Performs duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organizationQualifications: High School Diploma/GED (Required)2+ years Medical office experience, or relevant customer service experience. (Required) Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experienceCompletion of an accredited Medical Assistant program (or higher level equivalent). (Required) 2+ years of experience working as an MA may be considered in lieu of MA program completion. Or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.Associates Degree (Preferred)Licenses, Registrations, and Certifications: MA Certification (required within 90 days of hire)BLS/CPR, as a healthcare provider as per the American Heart AssociationMust successfully complete/pass EPIC schedgistration training/testsWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Entity: CPUP (Clinical Practices of the University of Pennsylvania) Department: Internal Medicine Location: Penn Medicine Radnor- 145 King of Prussia Rd, Radnor, PA Hours: Full Time, Per Departmental Needs Summary: The Clinical Services Associates (Medical Assistant) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few! Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years! Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you! Responsibilities:Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.Observes patient condition and communicates any abnormal data or changes to provider.Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required.Responds appropriately to emergency/code situations.CCA CSAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.Clerical / Other Accountabilities: Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider.Maintain temperature log for refrigerator or room temperature as needed.Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors.CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.Validates patient demographic/insurance information and/or registers new patients into EMR using established protocolsRecords receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)Flexible and readily adopts new processes and engages in practice operation changes. Credentials:Required: Basic Cardiac Life Support MA Certification (Required within 90 days of hire ONLY if position is in PA)Education or Equivalent Experience:Required:H.S. Diploma/GED AND 2+ years of medical office experience, OR 2 years of customer service experience Associate's degree preferredCompletion of an accredited Medical Assistant program (or higher-level equivalent) Or 2+ years' experience working as an MA may be considered in lieu of MA program completionWe believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.