10,113 User Support jobs in the United States

Oxford Solutions has an opening with our retail client for a Help Desk Support Specialist.
TRAINING SCHEDULE AND WORK SHIFTS

PAID TRAINING. After training, must be available to be able to work 40 hrs/week ranging between the active support hours (6am - 1am)

Essential Functions

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Write concise, informative service tickets.
• Walk customer through the problem-solving process
• Follow up on all tickets in a timely manner and pursue issues through to resolution.
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

Requirements

• Associate Degree preferred or equivalent level of work experience
• Experience in a help desk or customer support role
• Experience using ticketing systems and writing technical support reports and documentation.
• Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks.
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Help Desk Support - 24-00430

Position: Help Desk Support
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available

Salary: $60k (Including QPLC)

Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Responsibilities :
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Tools/skills needed :
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location

Nice to have Skills:
• 2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years' experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Description
We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call , or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).
Responsibilities:
- Respond to user inquiries and provide timely resolutions to technical issues.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
- Handle service desk tickets efficiently, ensuring proper documentation and follow-up.
- Assist in maintaining system functionality by testing and verifying computer components.
- Collaborate with team members to ensure consistent support and knowledge sharing.
- Provide desktop support by addressing hardware and software concerns.
- Communicate effectively with users to understand and resolve their challenges.
Requirements - At least 1 year of experience in a help desk or technical support role.
- Proficiency in Active Directory management and troubleshooting.
- Solid understanding of Microsoft Windows 10 and basic commands.
- Experience with Microsoft Office products, including Excel, Word, and Outlook.
- Strong analytical and problem-solving abilities.
- Basic knowledge of Windows functions, such as file explorer and navigation.
- Excellent verbal and written communication skills.
- Ability to handle service desk tickets and document resolutions effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Position: Help Desk Support
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available

Salary: $60k (Including QPLC)

Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Responsibilities :
•Must have a valid driver's license, car insurance and dependable vehicle
•Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
•Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
•Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
•Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
•Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Tools/skills needed :
•Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
•Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
•Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
•1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
•Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
•You will be asked to perform this role in an office setting or other company location

Nice to have Skills:
•2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
•2 years' experience Microsoft Software Office Suite
•Knowledge of Active Directory, Citrix, Microsoft SCCM

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Description
As a key member of the Digital Services Support Team the Help Desk Coordinator will provide front line customer support by fielding and processing all incoming service requests and monitoring the activity of the Help Desk Team. This position is part of an On-Call rotation. The work shift for this role is 10am-7pm CST. The candidate can sit anywhere in the US and needs to be willing to work this shift.
Skills
Help desk support, Troubleshooting, Customer service, Help desk, Service desk, Windows 10, Windows
Top Skills Details
Help desk support,Troubleshooting,Customer service
Additional Skills & Qualifications
- Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System - Classify, and prioritize all service requests according to department standards and guidelines - Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. - Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. - Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary - Maintain the resolution knowledgebase by posting all relevant solutions. - Provide information and reports as requested - Prepare and present enterprise communications as required - Work with Support Engineers and other internal service providers to guarantee smooth handoffs - Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level - Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team - Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals - Connect to systems remotely and work with employees to identify computing problems and correct them - Identify Problems and Trends in the environment and assist with problem solving proactively - Perform other duties, as assigned
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Nashville,TN.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a dedicated and customer-focused Help Desk Support Specialist to join our team. In this role, you will serve as the first point of contact for end users, providing technical support and ensuring timely resolution of issues in a fast-paced environment. This position will sit in Catonsville, MD and the shift is M-F 1p-10p
Key Responsibilities:
+ Handle, log, and resolve an average of 25-30 customer interactions per day.
+ Serve as a customer advocate, ensuring issues are resolved efficiently and effectively.
+ Demonstrate intermediate to advanced troubleshooting skills across a range of software and hardware platforms.
+ Provide first-level support in a single point of contact help desk environment.
+ Collaborate with team members to share knowledge and assist with complex issues.
+ Maintain a first call resolution rate of 75%, with an average call duration of approximately 6 minutes.
Common Support Areas:
+ Microsoft Outlook
+ Microsoft Word
+ Desksite (Document Management System)
+ PDA Devices
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Catonsville,MD.
Application Deadline
This position is anticipated to close on Jul 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a skilled Help Desk Support specialist to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical assistance to users, ensuring prompt solutions to their IT-related challenges. This is a great opportunity to showcase your problem-solving skills and contribute to an organization within the education sector.
Responsibilities:
- Respond promptly to help desk tickets and resolve a variety of technical issues.
- Install, update, and configure software applications and user accounts as needed.
- Maintain clear and detailed documentation of support activities and escalate complex problems to the appropriate team.
- Deliver exceptional communication and customer service to end-users.
- Troubleshoot basic technical issues related to Microsoft Windows and Active Directory.
- Assist in maintaining and improving the functionality of IT systems.
- Provide guidance to users on best practices for utilizing office productivity tools.
- Ensure timely follow-ups and resolution for all assigned support requests. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Active Directory and Microsoft Windows 10.
- Strong troubleshooting skills for resolving technical issues.
- Familiarity with office productivity tools and their configurations.
- Excellent communication and customer service abilities.
- Ability to work independently and prioritize tasks effectively.
- Knowledge of managing and resolving service desk tickets. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .