12,080 User Support jobs in the United States

Description
help desk support for their remote facilities. General tier 1 support tickets.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active directory, Service desk, Support, Windows, Phone support
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
prior helpdesk experience and cust service experience needed
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Job Description:
Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills
Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment
Top Skills Details
Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support
Additional Skills & Qualifications
Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The IS Helpdesk Technician, under general supervision, is responsible for providing technical assistance, solutions and end-user support related to computer and information systems, hardware, or software.

Support includes providing training to staff in including but not limited to MS Teams and Outlook. The ideal candidate should have a thorough understanding of the functionality of MS Windows, Microsoft Teams and Outlook from a user perspective. Ability to design and deliver training programs that meet the needs of our organization. Help build a curriculum in concert with third party training vendors to meet the needs of the agency.

ESSENTIAL FUNCTIONS:

1. Performs helpdesk ticket resolution primarily related but not limited to desktop software usage. Experience with the Bossdesk ticketing software is a plus.
2. Manage and deliver third party on-line training programs primarily but not limited to Microsoft Windows, Teams and Outlook for Maryville staff.
3. Work with other Maryville staff or third-party vendors in the delivery of desktop software.
4. Conduct needs assessments to identify training needs and create customized training solutions
5. Develop training materials, including handouts, presentations, and online resources
6. Provide follow-up support to ensure training has been implemented and is effective
7. Maintain up-to-date knowledge of Windows, Microsoft Teams and Outlook and related technologies
8. Prioritizes and schedules ticket requests and incident reports response and escalates problems (when required) to the appropriately experienced technician;
9. Manages incoming help requests from end users via tickets in a courteous manner and responds to requests and incident reports from users by walking them through the problem-solving process.
10. Provides hardware and software support for PC’s and network/telecommunications system infrastructure equipment; including installs, upgrades, and problem troubleshooting related to hardware, software and other equipment when needed.
11. Diagnoses, tracks, resolves and documents problems and assists in drafting knowledgebase articles based on commonly reported issues and educational queries;
12. Installs, configures and tests new and updated releases of end-user software systems resulting in knowledge transfer to Maryville staff.
13. Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards;
14. Field technicians work as needed basis or assistance needed on projects.
15. Works on projects and other duties as assigned

MINIMUM REQUIREMENTS:

Education/Experience:

• Bachelor's degree in a relevant field or equivalent experience.
• A+ certification and/or helpdesk/technical support experience helpful.
• Experience coordinating end user training and course development.

Skills /Knowledge:

• Proven experience delivering training on Microsoft Teams and Outlook to adults
• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in the use of Microsoft Office Suite
• Knowledge of social service sector is an asset
• Knowledge of communications protocol and standards and end-user (customer) service skills
• Tech-savvy with a knowledge of computers, computer software application packages and development products, and network/telecommunications architecture;
• Analytical ability to perform computer system troubleshooting on both software and hardware problems and recommends possible solutions;
• Corrects and tests software and hardware problems and knowledge or ability to learn cross platform solutions
• Ability to communicate technical ideas clearly and effectively, both orally and in writing and ability to train and provide support to computer users;
• Ability to communicate technical ideas clearly and effectively, both orally and in writing; and is able to communicate technical ideas in terminologies users can understand when resolving issues with users.
• Ability to learn multiple systems and processes necessary to perform a job (ie help desk ticketing system, Papercut for printers, active directory consoles, etc)
• Ability to multitask, prioritize, and consistently meet deadlines, follow up and effectively use time.
• Systematic thinking and ability to innovate and bring ideas for I.S. service improvement and efficiency
• Demonstrates resourcefulness and independence in carrying out job responsibilities and projects
• Team player with the ability to establish and maintain good rapport and cooperative relationships with co-workers and end-users.

Title:
Help Desk Support Lead
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)
KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting U.S. Space Force and Department of Defense (DoD) missions. As the Help Desk Support Lead, you will manage daily technical support activities, resolve complex technical issues, and ensure smooth operation of the pipeline's CI/CD processes. This role requires a deep understanding of IT support and DevSecOps practices, with a focus on ensuring system reliability and security for mission-critical operations.
Why Join Us?
+ Innovative Projects : At KBR , you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.
+ Collaborative Environment : KBR fosters a dynamic and collaborative atmosphere where cross-functional teams of product manager, engineers, developers, and defense experts work in unison. We practice Agile and DevSecOps principles, ensuring rapid iteration, continuous feedback, and integration across all projects. Our team is passionate, forward-thinking, and united by a mission-first mindset that encourages knowledge sharing, innovation, and problem-solving at every level.
+ Impactful Work : Your work here won't just be limited to software development-it will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you'll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.
Key Responsibilities :
+ L ead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
+ Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
+ Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
+ Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
+ Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
+ Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
+ Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
+ Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
+ Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
+ Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
+ Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
+ Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
+ Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
+ Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required .
+ Maintain the integrity and confidentiality of classified information handled within the help desk environment.
Work Environment:
+ On-site support may be required at military installations or secure facilities.
+ May involve working on highly sensitive and classified projects, requiring adherence to strict security protocols.
Qualification:
Required:
+ Bachelor's degree in Information Technology , Computer Science, or a related field (or equivalent experience).
+ 4 + years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
+ Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
+ Strong knowledge of Linux/Unix , Mac and Windows environments, including system administration and network troubleshooting.
+ Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
+ Excellent leadership and team collaboration abilities.
+ Strong technical troubleshooting and problem-solving skills in complex IT environments.
+ Effective communication skills to interact with both technical and non-technical personnel.
+ Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
+ Commitment to security best practices and ensuring compliance with strict DoD protocols.
+ U.S. citizenship and active Top Secret security clearance.
Desired :
+ Experience supporting DoD or Space Force operations in a DevSecOps environment.
+ Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
+ Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
+ Basic Compensations :
Salary 6 5 - 8 5K
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference ?
Close with a strong call to action, encouraging potential candidates to apply and highlighting the opportunity to make a significant impact in the role.
KBR Benefits:
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Inclusion and Diversity at KBR:
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.
INCLUSION AND DIVERSITY AT KBR
A t KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

***MUST LIVE WITHIN 45 MINUTES OF DES MOINES, IA***
Description
Our client is looking to bring on a group of Help Desk Agents to support the internal employees via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.
The first week of the role will involve agents going through compliance courses, the second week is a 1 week instructor lead virtual training. After training is over agents will move into their designated shifts and start taking phone calls. During this time they will have support from managers and employees at Wells Fargo to answer questions and provide on the job training until they are comfortable.
Required qualification:
Commitment to work through the contract end date. 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration. The ability to use existing knowledge base content to search for known solutions and implement work arounds. Agent must be able to follow directions and be able to process large amounts of information in a customer focused/friendly manner in a fast-paced, high volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require further subject matter experts. Common call/chat types are assisting with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams. Additionally knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids.
Skills
Help desk support, Troubleshooting, Windows 10
Additional Skills & Qualifications
-Attendance and reliability is very important for this role
-Agents will start in a structured training model and then switch into their designated shift times so they must be flexible with working hours while getting up and running
-Strong phone customer service skills
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description
Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
1+ year of experience in an IT Support role
Good communication skills

Description
- Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. - Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition. - Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. - Act on incidents which are approaching or have reached the point of breaching our service level agreements. - Ensure the end users capability to access certified applications from the supported end points according to the Epiroc Way policies. - Mobile devices and tablets support and management including provisioning of hardware. - Coordinate the acquisition of hardware and software. - Provide hands on support to our specialist teams with server, network, and telephony infrastructures (friendly hands*). - Advise customers and users on their IT needs and best practices. - Provide end user trainings and IT workshops. - Contribute to continuous improvement as implementing standards with the overall target to increase efficiency. - Manage and participate in projects as assigned. - Represents Epiroc IT for all IT needs of the customers. - Other duties and responsibilities as assigned. - You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area. - Keep IT assets update. - Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures. - Vendor support for the IT area. - Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager. - Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency. - Elaborate reports and statistics related to IT KPI fulfillment. - Participate in training to End Users in IT related areas.
Skills
Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support
Top Skills Details
Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User Support
Additional Skills & Qualifications
Experience requirements - Customer focused and business oriented. - You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously. - You are analytical and enjoy solving problems in a complex environment. - Able to communicate with non-technical end users in a professional way. - Attention to detail, particularly when dealing with customers and their reported problems. - Willing to research, learn and find solutions and can quickly understand new technology and processes. - Able to work efficiently and effectively under high pressure in a fast pace environment. - Experience with IT best practice / ITIL; ITIL certification required. - Proven Project Management and Business Analysis capabilities. - Troubleshooting PC's, laptops (preferably Dell experience). - Mobile devices and tablets management/support. - Smartphone usage (Android & Apple) for basic end user support. - ServiceNow helpdesk software. - Windows 10 and 11 - Outlook 365 support. - Microsoft 365 support. - Windows server. - Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.), Altiris is an asset. - Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset. - Lotus Notes basic end user support. - VMWare basic maintenance knowledge. - Basic knowledge on Citrix and Thin-clients. - Windows Server Administration (User and Printing services management). - End user Hardware support knowledge.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.