What Jobs are available for Help Desk Support in the United States?

We are Hiring a Tier Two Desktop Support Specialist in Plymouth County MA!
Opportunity
Opportunity to join a dynamic Level 2 team within a 20,000-person organization undergoing major IT transformation. The team culture encourages initiative, collaboration, and technical growth. You'll play a key role in high-impact projects like the Windows 11 migration and knowledge sharing across the enterprise. We promote from within and offer a strong career path for the right candidate.
Job Description
Primarily responsible for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills and Experience
+ 3-5 years experience providing remote and hands-on support in a corporate setting, ideally in a large enterprise environment
+ Strong troubleshooting skills across Windows 10/11, O365, SharePoint, OneDrive, and browser-based applications (e.g., Microsoft Edge, Adobe Acrobat)
+ Experience with ServiceNow or similar ticketing systems, and remote support tools (e.g., Zoho)
Additional Skills & Qualifications
+ Experience working with offshore teams (e.g., 8 L1 techs in India, 4 local )
+ Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
+ Strong communication skills, with ability to explain technical issues in layman's terms
+ Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
+ Ability to create and maintain internal knowledge articles
+ Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Weymouth,MA.
Application Deadline
This position is anticipated to close on Nov 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Help Desk Technician
Overview:
The Help Desk Technician provides technical support and assistance to end users within an organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring users can effectively use their systems and applications.
Key Responsibilities:
+ Respond to user inquiries via phone, email, or ticketing system.
+ Diagnose and resolve technical hardware and software issues.
+ Set up and configure new computers, printers, and other peripherals.
+ Manage user accounts, permissions, and access in Active Directory or similar systems.
+ Install and update software applications and operating systems.
+ Document issues and resolutions in the help desk system.
+ Escalate complex problems to higher-level IT staff when necessary.
+ Provide training and guidance to users on basic IT practices.
Qualifications:
+ High school diploma or equivalent; associate degree or IT certifications (e.g., CompTIA A+, Network+) preferred.
+ Experience with Windows and Mac operating systems.
+ Familiarity with networking concepts and troubleshooting.
+ Strong communication and customer service skills.
+ Ability to work independently and as part of a team.
Preferred Skills:
+ Experience with ticketing systems (e.g., ServiceNow, Jira).
+ Knowledge of remote desktop tools and VPNs.
+ Basic understanding of cybersecurity best practices.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Help Desk /Tech Support Rep - Hybrid in Atlanta, GA
1 day wfh & 4 days in-office in Peachtree corners
$25-27 hour
Highlights:
Pay raise if/when brought on Permanent
***Opportunity to be converted after 6 months***
Benefits of the role:
+ Opportunity to work for one of the most innovative companies
+ Once/if converted amazing benefits and salary packages
+ Benefits through contract with TEK available on the first day of each month
+ Weekly pay
+ Opportunity to work with cutting edge technology company
+ M-F, 8-5pm Schedule (5x8 hour shifts)
+ 1-month long paid training
Necessary Experience/Skills:
+ Comfortable working with Chat, Email, & Phone
+ Customer support, Email, Chat
+ Salesforce, CRM, MS Dynamics
+ Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
+ bachelors is preferred
+ Fluent with technology and troubleshooting exp.
+ Law enforcement exp (nice to have)
+ Tech Support (must have)
Description / What to Expect (Job Responsibilities):
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers
Next steps:
+ Please apply directly to this job posting and I will reach out to you in the next 1-10 business days to discuss next steps! This position does require a Questionnaire, reference check and then 30-min client-virtual interview.
+ APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!
Pay and Benefits
The pay range for this position is $5.00 - 27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Peachtree Corners,GA.
Application Deadline
This position is anticipated to close on Nov 4, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Daily Job Requirements · Serve as first contact with customers who need technical assistance via Phone or E-Mail · Provide Customer Assistance · Response to Customer Issues via Phone, E-Mail, in person, and computer chat · Follow-up with customers to ensure issues are resolved · Provide needed information on IT Products or Services · Document customer interactions · Keep record of Problems and their resolution through Lockton Source of Record (SysAid) · Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue · Provide quick resolutions and excellent customer service · Perform Troubleshooting using different diagnostic Techniques · Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues · Run Diagnostics to resolve customer reported issues · Install, make changes, and repair computer hardware and software · Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution · Provide feedback on processes and make recommendations on areas to improve · Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting · Improve system performance by identifying problems and recommending changes · Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client, a professional office environment in Winston-Salem, NC, is seeking a Help Desk Support to join their team. As a Help Desk Support, you will be part of the IT Department supporting the daily operations of the organization. The ideal candidate will have problem-solving skills, excellent communication abilities, and a customer-focused attitude which will align successfully in the organization.
**Job Title:** Help Desk Support
**Location:** On-Site in Winston-Salem, NC
**Pay Range:** $24
**What's the Job?**
+ Provide first-level technical support to end-users in person, via phone, and through email.
+ Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other office equipment.
+ Install, configure, and maintain hardware and software systems.
+ Manage user accounts, permissions, and access rights in Active Directory and other systems.
+ Document support requests, resolutions, and updates in the ticketing system.
**What's Needed?**
+ Associate degree in Information Technology or related field (Bachelor's preferred).
+ 1-3 years of experience in a help desk or technical support role.
+ Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
+ Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
+ Strong interpersonal and communication skills.
**What's in it for me?**
+ Opportunity to work in a collaborative and fast-paced environment.
+ Hands-on experience supporting a variety of hardware and software systems.
+ Potential for ongoing professional development and growth.
+ Engagement in meaningful work supporting organizational operations.
+ Competitive pay rate aligned with industry standards.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Description
Daily Job Requirements · Serve as first contact with customers who need technical assistance via Phone or E-Mail · Provide Customer Assistance · Response to Customer Issues via Phone, E-Mail, in person, and computer chat · Follow-up with customers to ensure issues are resolved · Provide needed information on IT Products or Services · Document customer interactions · Keep record of Problems and their resolution through Lockton Source of Record (SysAid) · Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue · Provide quick resolutions and excellent customer service · Perform Troubleshooting using different diagnostic Techniques · Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues · Run Diagnostics to resolve customer reported issues · Install, make changes, and repair computer hardware and software · Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution · Provide feedback on processes and make recommendations on areas to improve · Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting · Improve system performance by identifying problems and recommending changes · Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Daily Job Requirements · Serve as first contact with customers who need technical assistance via Phone or E-Mail · Provide Customer Assistance · Response to Customer Issues via Phone, E-Mail, in person, and computer chat · Follow-up with customers to ensure issues are resolved · Provide needed information on IT Products or Services · Document customer interactions · Keep record of Problems and their resolution through Lockton Source of Record (SysAid) · Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue · Provide quick resolutions and excellent customer service · Perform Troubleshooting using different diagnostic Techniques · Troubleshoot, Diagnose, and Resolve Technical hardware and/or Software issues · Run Diagnostics to resolve customer reported issues · Install, make changes, and repair computer hardware and software · Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution · Provide feedback on processes and make recommendations on areas to improve · Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting · Improve system performance by identifying problems and recommending changes · Update job knowledge by participating in educational opportunities and maintaining personal networks
Skills
Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory
Top Skills Details
Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot
Additional Skills & Qualifications
Be Available to work scheduled hours o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. o The current Hybrid work schedule is three days a week in the off and two days a week remote.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role. Excellent communication and interpersonal skills combined with technical skills are essential to providing a customer obsessed, high touch level of support to the employee community.
Responsibilities:
- In-depth technical troubleshooting of software, and connectivity issues for remote employees
- Assist customers in gaining access to various systems.
- Monitor for incoming issues, determine root cause and either fix or escalate
- Log all contacts into Incident Management System (ServiceNow) Partner with appropriate teams to resolve or properly close aging tickets
- Communicate contact trends and challenges in team meetings
- Take on small projects from start to finish focused on streamlining ATLAS processes
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Asynchronously communicate effectively with customers in a manner that reduces downtime
- Escalate systemic outages to Incident Management Team and advocate for resolution
- Collaborate with peers while solving customer problems in a fast-paced environment.
Soft Skills:
- Able to provide outstanding customer service to users with a wide range of backgrounds and technical abilities
- Problem Solver
- Ability to deduce obscure problems within complicated distributed systems
- Diligence/Alertness - able to maintain focus on new, incoming issues while continuing to work on existing tasks
- Self-motivation - displays a willingness to take on tasks without being asked
- Adaptability - comfortable in a constantly changing environment
- Proficiency - comfortable supporting a wide range of end-user issues
- Collaboration - willingness to engage other support teams, seek help, ask questions
- Customer Obsession/Empathy - passionate about providing excellent customer service and follow-thru to completion
- Falls in love with the customer problem and puts themselves in the customer's situation
- Communication - Translate technical jargon into a communication that is digestible by end users.
Desired Experience
- Help Desk, contact center, end-user tech support, "Geek Squad," "Genius Bar," etc.
- Providing application support through asynchronous communication.
- Partner and communicate with developers/engineers to solve application issues.
- Customer facing break/fix for call center environments and remote workers.
- Knowledge Centered Support (KCS); documentation and process.
- Familiarity in supporting end-user issues with the following technologies but not limited to: Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, etc.
EOE AA M/F/Vet/Disability. As a temporary agency partner to Intuit, we will consider for employment qualified applicants with histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to Intuit, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of histories for positions at Intuit, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to (email protected). For more information about Intuit's hiring practices, please read their EEO policy.
Skills
windows 10, windows 11, chat support, customer service, troubleshooting, phone support, servicenow
Top Skills Details
windows 10,windows 11,chat support,customer service,troubleshooting
Additional Skills & Qualifications
Details needed for an Intuit submittal in the PRO system:
- First and Last Name (legal):
- Pay Rate:
- Availability to Interview:
- Availability to Start:
- Vacation plans in first 90 days:
- Location:
- Relocation/commute plan (if necessary):
- Reason for Looking:
- Job Search Activity:
- Contact Info - email/phone number:
- Summary: (short summary of their skills, etc.)
- Last 4 SS#
- MM/DD
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $26.50 - $26.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.