23 Vail Resorts jobs in Broomfield

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representativ Guest Service, Representative, Operations Manager, General Manager, Guest, Retail, Staff

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Fairfield Inn & Suites Denver Southwest/Lakewood in Lakewood, Colorado

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs

• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests' names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests' with laundry/dry cleaning needs
• Know of incoming VIPs
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manger.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not
• limited to those contained in the associate handbook.
• Safety and Security Skills
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Have full understanding of franchise honors program
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Report potential sales contacts to the sales department protection of guests' room numbers.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Overview Job Title: Guest Services Manager Salary/Shift: $60,000- $5,000 Status: Full Time Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Hotel Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. Responsibilities Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all employment applicable federal, state and local employment related laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals. Responsible for managing the performance of the Front Desk to meet department and property business objectives. Coaches and manages Team Members. Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies. Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards. Resolves guest complaints and ensures guest satisfaction. Completes reports and projects as assigned by Hotel Management. Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping. Performs other incidental and related duties as required and assigned. Qualifications Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort. High School Diploma required. Exceptional written and verbal communication skills. Computer proficient. Ability to read and analyze reports and guest folios. Ability to manage hotel inventory and pricing in a fast-paced environment. Part Time and Full Time Team Members Will Enjoy: Team Member (TM) Referral Program Education/Tuition Reimbursement up to $6 000 per calendar year Career Development and Advancement Opportunities Flexible Work Schedules Drawings totaling 100 in Weekly Cash Prizes Paid Trips to Atlantis Casino Resort and Spa 1 Free Meal per Shift Round Trip Bus Tickets for 4 per Day ( 20 Savings) Free Parking Full Time Team Members also enjoy: Paid Vacation 6 Observed Holidays Health Benefit Insurance Package (medical, dental, vision, disability, and more) 401k Retirement Plan with Company Match Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at As a Team Member of Monarch you can ride the casino bus for only $4 p r day! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr

Overview Job Title: Guest Services Manager Salary/Shift: $60,000- $5,000 Status: Full Time Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience. Responsibilities Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all applicable federal, state, and local employment laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals. Responsible for managing the performance of the Front Desk to meet department and property business objectives. Coaches and manages Team Members. Responsible for scheduling, training, and any coaching or disciplinary matters in relation to company and department policies. Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards. Resolves guest complaints and ensures guest satisfaction. Completes reports and projects as assigned by Hotel Management. Works closely with other departments such as PBX, Reservations, VIP Services, and Housekeeping. Performs other incidental and related duties as required and assigned. Qualifications TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience) Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort. High School Diploma required. Exceptional written and verbal communication skills. Computer proficient. Ability to read and analyze reports and guest folios. Ability to manage hotel inventory and pricing in a fast-paced environment. Core Competencies: Ethics : Treats others with respect, keeps commitments, and upholds organizational values with integrity. Leadership : Inspires and motivates others, provides vision, accepts feedback, and recognizes contributions, displaying passion and optimism. Written Communication : Writes clearly, edits for accuracy, adapts style as needed, and effectively presents data. Problem Solving : Identifies and resolves issues promptly, analyzes information, develops solutions, and collaborates in group settings. Strategic Thinking : Develops strategies aligned with organizational goals, analyzes strengths and weaknesses, and adapts to changing conditions. Judgment : Makes sound decisions, explains reasoning, includes relevant stakeholders, and acts promptly. Planning/Organizing : Prioritizes tasks, efficiently uses time, sets goals, and creates realistic action plans. Business Acumen : Understands the business impact of decisions, demonstrates market knowledge, and aligns work with strategic goals. Professionalism : Acts tactfully, handles pressure well, respects all individuals, and takes responsibility for actions. Quality : Ensures accuracy, seeks improvement, applies feedback, and monitors performance. The Front Desk Guest Services Manager works on-site at the casino, regularly interacting with customers, team members, and vendors. The work schedule may vary, including weekends and evenings as needed. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Benefits Enhanced health, dental, and vision insurance, along with a flexible spending account. Education, tuition, and certification reimbursement (up to $6 000 per calendar year). Growth opportunities available within department/company. Access the team dining hall with one free hot meal per shift. Company-matched 401k. Paid time off and six observed holidays. An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr

• Customer Service Enthusiast: You love helping others and are great at communicating with people of all ages and backgrounds.
• Team Player: You work well in a group and contribute to a positive environment.
• Detail-Oriented Pro: You handle tasks like cash management and record-keeping with care and accuracy.
• Adaptable Problem-Solver: You stay calm under pressure, juggle multiple tasks, and think on your feet.

• Welcome every visitor with a professional and friendly attitude, whether in person or over the phone.
• Provide tours of the facility and recommend memberships and multi-visit passes for purchase.
• Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices.
• Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
• Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
• Occasionally oversee the facility during after-hours operations and secure the building at closing.

• Engage with Your Community: Greet and assist patrons, answer questions, and provide guidance to ensure every visitor feels welcomed and informed.
• Be the Go-To Expert: Share your knowledge of our facilities, classes, memberships, and events while showcasing all the benefits of being part of our recreation family.
• Learn and Grow: Gain hands-on experience with class registrations, cash handling, point-of-sale systems, and facility supervision in a supportive team environment.
• Flexible and Fun: Enjoy a schedule that works with your life while working in a vibrant and exciting atmosphere.

• High school diploma or GED
• Basic knowledge of office software (Microsoft Word & Excel) and equipment
• Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
• First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)
• Previous experience in customer service, guest services, or cash handling

• Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
• Provide an efficient and accurate collection of various fees including but not limited to; admissions, attractions, memberships, programs, and events.
• Utilize suggestive upselling techniques to enhance the guest experience.
• Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.

• Prior experience in customer service and cash handling is preferred.
• Excited to welcome and assist guests of all backgrounds and abilities with a friendly and positive attitude.
• Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments.
• Passionate about animals, and nature, and creating fun, memorable experiences for families and guests.
• Basic computer skills, including familiarity with Microsoft Office Suite, are a plus.
• Adaptable and organized, able to multitask and problem-solve independently or as part of a team.
• Willing to work outdoors, in crowded spaces, and assist guests with varying needs.
• Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency.

• This role has physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing.
• This role also requires uniforms and/or usage of Personal Protective Equipment (PPE).
• Ability to pass a background check and pre-employment drug and alcohol screen.
• Ability to lift up to 50 lbs.
• Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat.

• A Family Plus Denver Zoo Membership - Bring your crew and explore!
• Exclusive Discounts - Save on concessions and retail.
• Sick Time Accrual - Because your well-being matters.
• 403(b) Retirement Account - Plan for your future.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

• Other tasks as assigned by the management team.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering dicsounts to major companies

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Complete routine reports and correspondence.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Apply good judgment at all times.

• Manage problems, address and solve guest-related issues.

• Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
• Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
• Occasionally push and/or pull carts and equipment up to 50 pounds.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• Typically, be at moderate to loud noise levels.
• Occasionally travel to help at other locations within a reasonable geography.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.