22 Vail Resorts jobs in Broomfield

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Fairfield Inn & Suites Denver Southwest/Lakewood in Lakewood, Colorado

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs

• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests' names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests' with laundry/dry cleaning needs
• Know of incoming VIPs
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manger.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not
• limited to those contained in the associate handbook.
• Safety and Security Skills
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Have full understanding of franchise honors program
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Report potential sales contacts to the sales department protection of guests' room numbers.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Overview Job Title: Guest Services Manager Salary/Shift: $60,000- $5,000 Status: Full Time Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Hotel Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. Responsibilities Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all employment applicable federal, state and local employment related laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals. Responsible for managing the performance of the Front Desk to meet department and property business objectives. Coaches and manages Team Members. Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies. Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards. Resolves guest complaints and ensures guest satisfaction. Completes reports and projects as assigned by Hotel Management. Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping. Performs other incidental and related duties as required and assigned. Qualifications Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort. High School Diploma required. Exceptional written and verbal communication skills. Computer proficient. Ability to read and analyze reports and guest folios. Ability to manage hotel inventory and pricing in a fast-paced environment. Part Time and Full Time Team Members Will Enjoy: Team Member (TM) Referral Program Education/Tuition Reimbursement up to $6 000 per calendar year Career Development and Advancement Opportunities Flexible Work Schedules Drawings totaling 100 in Weekly Cash Prizes Paid Trips to Atlantis Casino Resort and Spa 1 Free Meal per Shift Round Trip Bus Tickets for 4 per Day ( 20 Savings) Free Parking Full Time Team Members also enjoy: Paid Vacation 6 Observed Holidays Health Benefit Insurance Package (medical, dental, vision, disability, and more) 401k Retirement Plan with Company Match Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at As a Team Member of Monarch you can ride the casino bus for only $4 p r day! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr

Overview Job Title: Guest Services Manager Salary/Shift: $60,000- $5,000 Status: Full Time Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience. Responsibilities Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all applicable federal, state, and local employment laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals. Responsible for managing the performance of the Front Desk to meet department and property business objectives. Coaches and manages Team Members. Responsible for scheduling, training, and any coaching or disciplinary matters in relation to company and department policies. Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards. Resolves guest complaints and ensures guest satisfaction. Completes reports and projects as assigned by Hotel Management. Works closely with other departments such as PBX, Reservations, VIP Services, and Housekeeping. Performs other incidental and related duties as required and assigned. Qualifications TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience) Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort. High School Diploma required. Exceptional written and verbal communication skills. Computer proficient. Ability to read and analyze reports and guest folios. Ability to manage hotel inventory and pricing in a fast-paced environment. Core Competencies: Ethics : Treats others with respect, keeps commitments, and upholds organizational values with integrity. Leadership : Inspires and motivates others, provides vision, accepts feedback, and recognizes contributions, displaying passion and optimism. Written Communication : Writes clearly, edits for accuracy, adapts style as needed, and effectively presents data. Problem Solving : Identifies and resolves issues promptly, analyzes information, develops solutions, and collaborates in group settings. Strategic Thinking : Develops strategies aligned with organizational goals, analyzes strengths and weaknesses, and adapts to changing conditions. Judgment : Makes sound decisions, explains reasoning, includes relevant stakeholders, and acts promptly. Planning/Organizing : Prioritizes tasks, efficiently uses time, sets goals, and creates realistic action plans. Business Acumen : Understands the business impact of decisions, demonstrates market knowledge, and aligns work with strategic goals. Professionalism : Acts tactfully, handles pressure well, respects all individuals, and takes responsibility for actions. Quality : Ensures accuracy, seeks improvement, applies feedback, and monitors performance. The Front Desk Guest Services Manager works on-site at the casino, regularly interacting with customers, team members, and vendors. The work schedule may vary, including weekends and evenings as needed. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Benefits Enhanced health, dental, and vision insurance, along with a flexible spending account. Education, tuition, and certification reimbursement (up to $6 000 per calendar year). Growth opportunities available within department/company. Access the team dining hall with one free hot meal per shift. Company-matched 401k. Paid time off and six observed holidays. An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr

Welcome to Uptown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities!

Job Responsibilities

• Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
• Ensures reservations are taken correctly and courteously
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Supervise property staff as needed
• Ensure compliance of safety and security standards
• Reports to the Regional Operations Manager in General Manager absence
• Responsible for bank deposits in General Manager absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and in a neat manner
• Handle administrative duties as assigned
• Take responsibility for insuring that property is always clean and free of any trash and debris

• Previous hospitality experience preferred but not required
• Any combination of education and experience equivalent to high school diploma
• Any other combination of education, training or experience that provides the required knowledge, skills and abilities
• Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
• Ability to read, speak, write in an efficient manner in order to interact with guests and staff
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
• Ability to compose and express thoughts in a clear and concise way to ensure effective communication
• Ability and flexibility to work long hours on a regular basis and as business conditions demand
• Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments
• Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems

• Indoor work with hard and carpeted surfaces
• Standing for eight (8) hour shifts
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Exposure to extreme weather conditions, cold and heat
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)
• Use of computer terminal, which requires extensive eye contact with a video display terminal

• Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance.

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for Full-time Employees
• 401k with company match
• PTO for Full-time employees
• Flexible schedules

• Customer Service Enthusiast: You love helping others and are great at communicating with people of all ages and backgrounds.
• Team Player: You work well in a group and contribute to a positive environment.
• Detail-Oriented Pro: You handle tasks like cash management and record-keeping with care and accuracy.
• Adaptable Problem-Solver: You stay calm under pressure, juggle multiple tasks, and think on your feet.

• Welcome every visitor with a professional and friendly attitude, whether in person or over the phone.
• Provide tours of the facility and recommend memberships and multi-visit passes for purchase.
• Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices.
• Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
• Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
• Occasionally oversee the facility during after-hours operations and secure the building at closing.

• Engage with Your Community: Greet and assist patrons, answer questions, and provide guidance to ensure every visitor feels welcomed and informed.
• Be the Go-To Expert: Share your knowledge of our facilities, classes, memberships, and events while showcasing all the benefits of being part of our recreation family.
• Learn and Grow: Gain hands-on experience with class registrations, cash handling, point-of-sale systems, and facility supervision in a supportive team environment.
• Flexible and Fun: Enjoy a schedule that works with your life while working in a vibrant and exciting atmosphere.

• High school diploma or GED
• Basic knowledge of office software (Microsoft Word & Excel) and equipment
• Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
• First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)
• Previous experience in customer service, guest services, or cash handling

• Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
• Provide an efficient and accurate collection of various fees including but not limited to; admissions, attractions, memberships, programs, and events.
• Utilize suggestive upselling techniques to enhance the guest experience.
• Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals
• Assist with various projects/activities for the Guest Services and Guest Operations department.
• Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.

• Prior experience in customer service and cash handling is preferred.
• Excited to welcome and assist guests of all backgrounds and abilities with a friendly and positive attitude.
• Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments.
• Passionate about animals, and nature, and creating fun, memorable experiences for families and guests.
• Basic computer skills, including familiarity with Microsoft Office Suite, are a plus.
• Adaptable and organized, able to multitask and problem-solve independently or as part of a team.
• Willing to work outdoors, in crowded spaces, and assist guests with varying needs.
• Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency.

• This role has physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing.
• This role also requires uniforms and/or usage of Personal Protective Equipment (PPE).
• Ability to pass a background check and pre-employment drug and alcohol screen.
• Ability to lift up to 50 lbs.
• Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat.

• A Family Plus Denver Zoo Membership - Bring your crew and explore!
• Exclusive Discounts - Save on concessions and retail.
• Sick Time Accrual - Because your well-being matters.
• 403(b) Retirement Account - Plan for your future.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and Guest Service, Part Time, Guest, Reservations