62,403 Vip Services jobs in the United States

Under the direction of VIP Services Leadership, the Lead VIP Services Concierge is responsible for extending premium hospitality and exquisite service to our VIP guests across all business units, while operating at the highest level of discretion and confidentiality. This role will build VIP guest loyalty utilizing luxury standards that fosters an exclusive guest relationship and commitment to service excellence. This role will also provide mentorship and guidance to the Concierge team towards consistently delivering an elevated guest experience, aligned to our Yaamava Resort & Casino brand standards. The Lead Concierge may also be required, with the assistance of a supervisor, to oversee and train frontline team members working at the premium gaming rooms and VIP check-in.

This role is highly visible to, and interactive with, premium guests and therefore requires the utmost professionalism while championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Communitys vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Leads daily operating procedures and guides overall efficiency in support of the strategic initiatives of the VIP Services department. Monitors premium gaming areas and Concierge workstations ensuring flawless technological solutions for guests.
2. Crafts a personalized, elevated guest experience for guests while maintaining a positive and professional demeanor at all times. Handles and coordinates all aspects of a VIPs guest journey inclusive of, but not limited to, hotel accommodations, dining, spa, and entertainment reservations. Responds to special requests from guests and provides prompt follow up as needed to ensure needs are met with full satisfaction.
3. Maintains a strong network with service partners for optimal guest engagement, priority service, and priority access for our guests.
4. Initiates and connects in-person and by phone with VIP guests to ensure all reservations for exclusive amenities are executed with highest level of guest service and sense of urgency.
5. Oversees VIP arrivals while offering welcome amenities and communicating to designated personnel for escort and delivery of amenities. Serves as a liaison between the department, vendors and suppliers.
6. Provides exclusive casino and hotel tours while explaining services and maintaining a strong brand reputation at all times. Maintains thorough knowledge of Yaamava Casino and Resort features and amenities including all outlets, hours of operations, activities and events available.
7. Safeguards the confidential nature of guest, department, and company data; adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the business and to guests.
8. Assists with administrative functions and data entry for the department as needed. Submits daily, weekly, monthly, bi-annual or annual reports to VIP Services leadership as requested.
9. Performs other duties as assigned to support the e?cient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High school diploma/GED required.

• Bachelors Degree in Hospitality or related field preferred.

• Minimum three (3) years of customer experience required. Experience within a Casino/Hospitality environment strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Ability to communicate effectively with guests, team members and leadership, both verbally and in writing, is a must.

• Intermediate proficiency in Microsoft Office (Word and Excel) and business communication is preferred.

• Technical knowledge and application utilizing CRM systems.

• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.

• Must have demonstrated ability exercising utmost discretion with confidential information including but not limited to: credit card information and personal or financial data from guests.

• Must actively listen to provide optimal service tailored to guest requests.

• Must be able to multi-task in a fast-paced, high demand environment required.

• Must be comfortable working and speaking with the public.

• Must have experience working under pressure while meeting deadlines and goals.

• Must possess the capability to maintain a positive and professional demeanor under challenging situations.

• Must be self-driven with a strong ability to work with minimal supervision.

• Must be able think critically and analyze information with efficient solution generating skills.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a drivers license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

ASM Global - JobID: R100115008 (Front Desk Agent / Concierge) As a Guest Services Representative at ASM Global, you'll: Greet and welcome guests at various events and venues; Provide accurate information about the event or venue, including schedules, seating arrangements, and amenities; Assist guests with ticketing, seating, and any special requests; Handle customer inquiries, complaints, and feedback; Maintain a clean and organized work area, including ticket booths, information desks, etc; Collaborate with team members to coordinate crowd control, emergency procedures, and overall event safety.Hiring Immediately >>

JOB SUMMARY: The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. This leader supports in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of rooms division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services, and builds a dynamic team. Presence should be as regular in the lobby, and at the front desk as it is in the office. The Hotel Guest Services Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understand the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. ESSENTIAL JOB FUNCTIONS: Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity. Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, being emphatic about the smallest detail which may go unseen by the untrained eye. Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day to day basis. Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. Utilize analytics to monitor the inventory yield, and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents. Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential. Monitor Daily Count and room inventory control agents to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures. Actively participate with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability. Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. Collaborate effectively with all departments in the hotel including Sales, Group Reservations, Banquets & Catering, Facilities, Food & Beverage, and Culinary to provide an exemplary guest experience; be comfortable in discussing ideas before implementing a decision that will impact operations, as we do not work in silos Inform senior hotel management of situations which require attention. Complete all payroll related functions within Oracle and recruiting systems, checking employee swipes, and issuing payment for upsell commissions. Perform all other job related duties as requested. Qualifications: Required: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience. At least 5 years of experience within upscale, lifestyle, or luxury property. At least 2 years of direct management experience, recruiting, developing and retaining talent. Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. Able to lead and mentor a team. Have interpersonal skills to partner effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: Previous experience working with property management systems such as Opera, Infor, and/or LMS. Proven track record of effectively communicating and presenting information to corporate and property leadership. Critical Competencies: Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others Comfortable in being a “general? in identifying strategic needs, yet can be a “soldier? to ensure the implementation of a strategic plan is implemented Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property. DIRECTLY SUPERVISES : VIP Front Desk Agent Lead(s) Hotel Front Desk Agents Bellman/Valet/Doorman/Baggage Handlers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. #J-18808-Ljbffr

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.

Work Availability:

Shifts are M-F 8:30am - 4pm or 4pm- 7:30pm, Saturday 8:30am - 1:30pm, 12pm - 5pm or 2:30pm - 7:30pm and Sundays 9:30am - 2:00pm or pm 1pm- 5:30pm

Apply now. Joy is the job.

Compensation: $16.28 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

• Employee discounts
• Flexible schedule
• Free uniforms

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.