9 Virtual Assistance jobs in Washington

Join to apply for the Remote Technical Support Engineer role at Securitas Technology 1 week ago Be among the first 25 applicants Join to apply for the Remote Technical Support Engineer role at Securitas Technology About The Company Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us. About The Company Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us. Position Summary The Technical Support Engineer responds to situations where first-line product support on-site has failed to isolate or fix problems in malfunctioning equipment, software or solutions. The Support Engineer may be involved in customer installation or upgrades. Provides support to customer/users (i.e. field engineers and company representatives) where the product is highly technical or sophisticated in nature. Reports to Support Center Manager. This is a remote position with working hours from 12PM PT to 8PM PT. Essential Job Functions Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems. Escalates customer issues and requests assistance as appropriate. Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions. Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction. Workdays Monday – Friday. Available 24X7 based on rotation for customers calls. Additional Responsibilities Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc. Education / Requisite Skills 3 years of technical support experience required. 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS. Network troubleshooting skills Ability to work in a dynamic and challenging environment. Team player Fast learning curve with new technologies and products Excellent English verbal and writing communication skills. Hands-on experience with supporting applications that include software and hardware. A minimum of a High School Diploma is required. Travel Requirement: 25% Preferred Education, Skills & Experience Bachelor’s degree or formal education that is relevant to the job. Obtained OS certification. Supporting large scale companies and organizations in the healthcare industry Obtained network administrator certification. Experience with Cisco LWAPP Wi-Fi infrastructure – CCNA certified preferred. Advantage: Hands-on experience working Database Experience with 3rd party integrations (Ensemble, HTTP Post) Supervisor’s Title: Technical Support Manager Department Name: PSO Support FLSA Status: Exempt, Full-time EEO Statement: We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job. I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations. 12PM PT to 8PM PT Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Security and Investigations Referrals increase your chances of interviewing at Securitas Technology by 2x Get notified about new Technical Support Engineer jobs in Lacey, WA . Staff Technical Service Engineer / Field Service Representative (FSR) Tacoma, WA $70,000.00-$8,000.00 9 hours ago Tactical Support Engineer (SE) Mid-Level Joint Base Lewis-McChord, WA 5 months ago Olympia, WA 80,001.00- 120,000.00 2 weeks ago Joint Base Lewis-McChord, WA 5 months ago Fort Lewis, WA 80,001.00- 120,000.00 2 weeks ago Tacoma, WA 70,000.00- 78,000.00 1 day ago Tacoma, WA 77,767.00- 144,423.00 2 days ago Tacoma, WA 70,000.00- 78,000.00 1 day ago Olympia, WA 71,727.00- 113,801.00 1 day ago Olympia, WA 103,000.00- 205,000.00 2 weeks ago Tacoma, WA 103,000.00- 205,000.00 2 weeks ago Senior Electrical Engineer - Battery Energy Storage Systems (BESS) Senior Electrical Engineer - Battery Energy Storage Systems (BESS) Senior Electrical Engineer - Battery Energy Storage Systems (BESS) Olympia, WA 116,000.00- 231,000.00 2 weeks ago Tacoma, WA 116,000.00- 231,000.00 2 weeks ago Gig Harbor, WA 116,000.00- 231,000.00 2 weeks ago Olympia, WA 175,000.00- 215,000.00 1 week ago We’re unlocking community knowledge in a new way. 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About the company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who dont just join us but add to us.

Position Summary

The Technical Support Engineer responds to situations where first-line product support on-site has failed to isolate or fix problems in malfunctioning equipment, software or solutions. The Support Engineer may be involved in customer installation or upgrades. Provides support to customer/users (i.e. field engineers and company representatives) where the product is highly technical or sophisticated in nature. Reports to Support Center Manager.

This is a remote position with working hours from 12PM PT to 8PM PT.

Essential Job Functions

• Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems.
• Escalates customer issues and requests assistance as appropriate.
• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions.
• Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction.
• Workdays Monday Friday. Available 24X7 based on rotation for customers calls.

Additional Responsibilities:

• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.

Education / Requisite Skills:

• 3 years of technical support experience required.
• 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS.
• Network troubleshooting skills
• Ability to work in a dynamic and challenging environment.
• Team player
• Fast learning curve with new technologies and products
• Excellent English verbal and writing communication skills.
• Hands-on experience with supporting applications that include software and hardware.
• A minimum of a High School Diploma is required.
• Travel Requirement: 25%

Preferred Education, Skills & Experience:

• Bachelors degree or formal education that is relevant to the job.
• Obtained OS certification.
• Supporting large scale companies and organizations in the healthcare industry
• Obtained network administrator certification.
• Experience with Cisco LWAPP Wi-Fi infrastructure CCNA certified preferred.
• Advantage: Hands-on experience working Database
• Experience with 3rd party integrations (Ensemble, HTTP Post)

Supervisors Title: Technical Support Manager

Department Name: PSO Support

FLSA Status: Exempt, Full-time

EEO Statement: We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.

About the company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who dont just join us but add to us.

Position Summary

The Technical Support Engineer responds to situations where first-line product support on-site has failed to isolate or fix problems in malfunctioning equipment, software or solutions. The Support Engineer may be involved in customer installation or upgrades. Provides support to customer/users (i.e. field engineers and company representatives) where the product is highly technical or sophisticated in nature. Reports to Support Center Manager.

This is a remote position with working hours from 12PM PT to 8PM PT.

Essential Job Functions

• Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems.
• Escalates customer issues and requests assistance as appropriate.
• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions.
• Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction.
• Workdays Monday Friday. Available 24X7 based on rotation for customers calls.

Additional Responsibilities:

• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.

Education / Requisite Skills:

• 3 years of technical support experience required.
• 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS.
• Network troubleshooting skills
• Ability to work in a dynamic and challenging environment.
• Team player
• Fast learning curve with new technologies and products
• Excellent English verbal and writing communication skills.
• Hands-on experience with supporting applications that include software and hardware.
• A minimum of a High School Diploma is required.
• Travel Requirement: 25%

Preferred Education, Skills & Experience:

• Bachelors degree or formal education that is relevant to the job.
• Obtained OS certification.
• Supporting large scale companies and organizations in the healthcare industry
• Obtained network administrator certification.
• Experience with Cisco LWAPP Wi-Fi infrastructure CCNA certified preferred.
• Advantage: Hands-on experience working Database
• Experience with 3rd party integrations (Ensemble, HTTP Post)

Supervisors Title: Technical Support Manager

Department Name: PSO Support

FLSA Status: Exempt, Full-time

EEO Statement: We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.

About the company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who dont just join us but add to us.

Position Summary

The Technical Support Engineer responds to situations where first-line product support on-site has failed to isolate or fix problems in malfunctioning equipment, software or solutions. The Support Engineer may be involved in customer installation or upgrades. Provides support to customer/users (i.e. field engineers and company representatives) where the product is highly technical or sophisticated in nature. Reports to Support Center Manager.

This is a remote position with working hours from 12PM PT to 8PM PT.

Essential Job Functions

• Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems.
• Escalates customer issues and requests assistance as appropriate.
• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions.
• Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction.
• Workdays Monday Friday. Available 24X7 based on rotation for customers calls.

Additional Responsibilities:

• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.

Education / Requisite Skills:

• 3 years of technical support experience required.
• 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS.
• Network troubleshooting skills
• Ability to work in a dynamic and challenging environment.
• Team player
• Fast learning curve with new technologies and products
• Excellent English verbal and writing communication skills.
• Hands-on experience with supporting applications that include software and hardware.
• A minimum of a High School Diploma is required.
• Travel Requirement: 25%

Preferred Education, Skills & Experience:

• Bachelors degree or formal education that is relevant to the job.
• Obtained OS certification.
• Supporting large scale companies and organizations in the healthcare industry
• Obtained network administrator certification.
• Experience with Cisco LWAPP Wi-Fi infrastructure CCNA certified preferred.
• Advantage: Hands-on experience working Database
• Experience with 3rd party integrations (Ensemble, HTTP Post)

Supervisors Title: Technical Support Manager

Department Name: PSO Support

FLSA Status: Exempt, Full-time

EEO Statement: We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. This role will follow U.S. Western Time business hours, though shifts may vary based on the evolving needs of the business. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you’re excited about helping others discover how it can transform their business. You’ve worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you’re expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Compensation Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For all work locations (including remote), the base salary range for this role is: $65,000 - $85,500 USD Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * LinkedIn Profile #J-18808-Ljbffr

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20