2037 Vp Of Sales jobs in New York
Client Relations Specialist
Posted 2 days ago
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Job Description
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.Job DescriptionWe are hiring for an on-site Client Relations Specialist at our New York location, who can provide exemplary service to our clients' creative staff. Our ideal candidate will have a minimum of 3 years' experience in the printing industry with expertise in color digital printing and assembly. The incumbent will manage all administrative and production responsibilities to meet time sensitive project requirements You will:Work directly with technical and creative staff to ensure proper communication and understanding of their needs and expectations.Performs supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions, and edits based on client feedback.Maintains workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.Manages the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, and large format plotters, conference room setup and meeting supportQualificationsProficient Adobe Suite skills. (Photoshop, Illustrator, and InDesign) Working knowledge of equipment and production materials. Working knowledge of bindery. Superior customer serviceability and experience working with customers both over the phone and in person. Ability to speak knowledgeably about department capability and company to potential and existing clients Highly developed organizational skills. Ability to handle multiple tasks while maintaining focus. Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
VP, Sales (Hybrid, flexible options- NYC)
Posted 11 days ago
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Job Description
Broadridge is hiring! We are seeking an experienced VP, Sales. In this position you will report to the Head of Sales. We are looking for a high energy, driven sales professional whose ability to understand and develop client and internal relationships will contribute directly to our growth objectives. Ours is a client-centric culture that develops long term partnerships with our clients to solve their most pressing business needs.We have a full suite of portfolio/order management technology and middle office services that enable our clients to focus on their core business. We are looking for someone with extensive experience in software sales to the alternatives/ hedge fund market including private credit. You will be part of a highly collaborative team in delivering these solutions that includes Sales, Product Specialists, Sales Engineers, and Service teams. Our team is comprised of hard working and ambitious self-starters focused on direct sales and building our brand in the buy-side community. Through organic and acquisitive growth you will continue to have new solutions and technologies to learn about and bring to market. Your ability to originate sale and build strong relationships with prospects via cold calling, in person meeting, conference attendance is critical.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remote.
Responsibilities:
+ You have a proven track record of success in achieving/exceeding revenue goals/quota in selling software to private markets (hedge funds and private credit firms)
+ Build and execute territory and Account-based sales strategies, collaborating with internal teams to drive deals to closure consistently and effectively
+ Lead the sales process from origination through to close including qualification, Executive presentations, Business Case/ROI development, proposal, and contract negotiation
+ Diligently track, update, manage and accurately forecast net new revenue in CRM
+ Effectively and consistently build and manage your sales pipeline to ensure quarterly and annual revenue attainment
+ Validate solution fit with the scope of prospect's needs and engage appropriate internal resources where necessary
+ Maintain strong product knowledge of the full solutions suite and competitive offerings
+ Fully understand prospect's technology stack, buying process and stakeholder engagement (org chart and powerbase) to accurately align selling/buying process
Qualifications:
+ 15+ years of Sales Experience
+ 10+ years of Selling Fintech SaaS, specifically focused on hedge funds or private markets
+ Ability to build, foster and maintain key strategic relationships within prospect accounts, including senior client relationships at C- levels
+ Ability to work within a collaborative environment to achieve results
+ Strong investment industry knowledge and existing network of relationships
+ Excellent interpersonal, communication, presentation and negotiation skills
+ Self-starter with attention to detail and strong time and territory management skills
Salary range $160,000.00- $ 180,000.00 Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhere ( to view the EEOC " Know Your Rights " poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to .
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
LinkedIn ( ( ( Muse ( is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
Supervisor - Client Relations Center
Posted 5 days ago
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Job Description
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As a CRC Supervisor, you will play a critical role in leading and developing our front-line ambassadors. You will oversee daily operations, support service excellence, and act as a key partner in building a high-performance, client-first culture. You will serve as a third point of escalation for complex cases, a quality ambassador, and a mentor who helps shape the team through coaching, performance development, and process enhancement.
You will be responsible for guiding a team of coordinators to ensure a seamless omnichannel client experience. You will partner closely with Training, eCommerce, and Leadership teams to uphold brand values and continuously improve service.
The CRC Supervisor is based in the E59 New York, NY Corporate Office.
About the Role:
- Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries
- Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations
- Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities
- Review data to identify performance trends, client pain points, and areas for optimization
- Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement
- Partner with Training and eCommerce teams to enhance product knowledge, omnichannel processes, and service excellence
- Provide real-time coaching and contribute to team trainings and quarterly team meetings
- Monitor daily/weekly/monthly team performance, KPI dashboards and workflow compliance
- Jump into the queue when needed and assist with special projects or operational priorities
- Take part in hiring, onboarding, and mentoring new team members
- Flexible weekend availability required to meet business needs
- All other duties assigned by leadership
Supervisory Responsibility:
- No direct reports, but responsible for frontline team support and guidance
Budget Responsibility:
- No
Decision Making Responsibility:
- Yes, makes decisions related to customer experience, service escalations and follow-up protocol
About You (or Preferred Skills):
- Minimum 3 years of client service or contact center experience required, preferably in a luxury or high-touch setting
- Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Collaborative spirit and strong worth ethic; thrives in a dynamic, team-oriented culture
- Knowledge of French is a plus
The range for this position is $66,560 - $77,653 Annually. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
Coordinator - Client Relations Center
Posted 18 days ago
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Job Description
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
The CRC Coordinator is based in the E59 New York, NY Corporate Office.
About the Role:
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Collaborate with internal partners to ensure resolution and exceed client expectations
- Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- Offer tailored solutions and recommendations to customers
- Maintain a sophisticated and professional tone in all interactions
- Possess deep knowledge of luxury goods or services
- Address concerns efficiently while maintaining brand integrity
- Foster long-term customer loyalty through exceptional service
- All other duties as assigned by supervisor
Supervisory Responsibility:
- NO
Budget Responsibility:
- NO
Decision Making Responsibility:
- NO
About You:
- Open availability, Monday through Sunday, with flexibility to meet business needs
- 1-2 years' experience in a call center or customer service role, including hands-on internships
- Strong verbal and written communication skills
- Experience in luxury retail, hospitality, or high-end customer service
- Ability to manage complex requests with professionalism and discretion
- Familiarity with CRM systems and call center software
- Knowledge of Microsoft Excel and Word
- Team-oriented, assisting peers, mentoring new members, and sharing knowledge
- Proactive in identifying potential issues and implementing solutions
- Actively seeks feedback for continuous improvement
- Ability to exercise sound judgment
- Strong multitasking and problem-solving capabilities
- High level of attention to detail to ensure service excellence
- Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
VP, Enterprise Sales
Posted 11 days ago
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Job Description
Are you a sales and strategy leader with a passion for data, AI, and marketing? Ready to partner with Fortune 1,000 clients to transform the way they grow and acquire their customers?
As VP, Enterprise Sales, you will drive strategic growth by developing and delivering consultative, enterprise-level solutions to Fortune 1000 clients. This role is focused on building long-term relationships at the C-Suite level, offering innovative strategies that address client needs in customer acquisition, retention, and growth. You will lead solution-based sales engagements that span data solutions, marketing technology ecosystems, customer intelligence, and business transformation.
**DUTIES AND RESPONSIBILITIES**
+ Drive all aspects of enterprise sales pursuits, including pipeline development, qualification, and execution across a defined territory.
+ Build deep relationships with key decision-makers, leveraging a consultative approach to uncover business challenges and co-create tailored enterprise solutions.
+ Craft and deliver compelling value propositions that align with client goals around revenue growth, customer engagement, and data-driven marketing optimization.
+ Partner with internal strategy, technology, and delivery teams to shape complex, cross-functional solutions that drive measurable business outcomes.
+ Guide the pursuit team through deal structuring, proposal development, and contract negotiation with a focus on long-term strategic value.
+ Maintain accurate forecasting and account data within Salesforce.com (SFDC) to track activity, progress, and performance.
+ Lead win/loss reviews and develop insights to continuously refine enterprise sales strategies.
+ Serve as a thought leader, sharing insights on market trends, marketing technology, and best practices for enterprise client engagement.
+ Act as a mentor to junior sales team members, supporting talent development and sales excellence.
+ Champion a collaborative sales culture that emphasizes creativity, solutioning, and client impact.
**KEY PERFORMANCE METRICS**
+ Growth of qualified enterprise sales pipeline
+ Annual Contract Value (ACV) from new strategic accounts
+ Revenue realization aligned with enterprise deal structures
**QUALIFICATIONS**
**Required:**
+ Bachelor's Degree and/or a minimum of 10 years of enterprise solution selling experience with Fortune 1000 clients
+ Deep understanding of data-driven marketing and the martech ecosystem landscape and its role in driving customer experience and business growth
+ Proven success in complex, multi-stakeholder sales involving consultative, value-based approaches
+ Demonstrated ability to sell across multiple lines of business and industries
+ Experience developing client solutions in areas such as customer lifecycle optimization, martech strategy, and data-driven marketing
+ Expertise in building and managing executive-level relationships
+ Strong knowledge of marketing analytics, data strategy, and customer engagement platforms
**TRAVEL:**
+ Ability to travel as needed for client engagements and internal collaboration
**Primary Location City/State:**
Homebased - Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ( .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact .
We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1- .
**We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.**
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
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Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here ( .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact .
Attention Mexico Applicants: Please see our Privacy Policy notice here ( .
*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: and are fraudulent. Please do not engage with these sites.
VP, Enterprise Sales
Posted 11 days ago
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Job Description
Location: Remote, United States, United States
**Description**
Dodge Construction Network is seeking a visionary, hands-on VP, Enterprise Sales to lead and scale our enterprise revenue function across a $65M portfolio within the commercial construction industry. This role will manage both frontline sales managers and individual contributors (ICs), with a focus on strategic account growth, value-based selling, and operational excellence.
The ideal candidate brings deep expertise in enterprise go-to-market strategy, team leadership, and high-complexity sales execution, particularly within data platforms, analytics solutions, or integration-focused SaaS businesses. You will be a key driver in accelerating revenue, building repeatable playbooks, and evolving the enterprise sales motion to meet aggressive growth goals.
This is a full-time position and reports directly to the Chief Commercial Officer.
**_Preferred Location_**
This is a remote, home-office based role and candidates located in the continental United States will be considered, however there is a preference for candidates located in the Eastern or Central time zones.
**_Travel Requirements_**
Expected travel is 40% for this role.
**_Essential Functions_**
+ Design and execute a scalable enterprise sales operating model aligned with revenue and growth goals across a $65M portfolio
+ Develop and lead the enterprise sales strategy for complex, multi-stakeholder construction and manufacturing clients
+ Drive disciplined pipeline management, forecast accuracy, and results-focused execution across the sales team
+ Manage and coach a team of enterprise sales leaders and strategic account executives, fostering a culture of accountability, performance, and development
+ Build and deploy strategic sales playbooks to ensure team alignment with value-based, consultative sales motions
+ Create hiring and onboarding plans to scale the team with top enterprise talent
+ Personally engage with top strategic accounts and executive-level stakeholders to reinforce value, deepen relationships, and close transformational deals
+ Partner with customer success, product, and marketing to align on value realization, adoption, and retention strategies for enterprise clients
+ Articulate the value of complex data and analytics offerings, including integration opportunities across enterprise client systems
+ Stay current on market and industry trends within commercial construction, data infrastructure, and technology platforms
+ Champion the use of modern sales planning, enablement, and CRM tools (e.g., Salesforce, Clari, Gong, Outreach)
+ Use insights from sales analytics to optimize team performance and inform strategic decisions
**_Education Requirement_**
Bachelor's degree in Business, Marketing, or a related field OR equivalent education and work experience; MBA is a plus.
**_Required Experience, Knowledge and Skills_**
+ 10+ years of B2B enterprise sales experience, including 5+ years in a senior leadership role managing both managers and ICs
+ Proven success driving revenue growth in SaaS, data, or analytics platforms targeting large, complex enterprise accounts
+ Deep understanding of the commercial construction industry or related industrial verticals preferred
+ Demonstrated success designing and scaling strategic operating models and enterprise GTM motions
+ High proficiency in value-based selling, discovery-led engagement, and stakeholder mapping
+ Track record of building and executing sales playbooks and developing high-performing, consultative teams
+ Proficiency with modern sales technology stacks
+ Strong executive presence and communication skills; able to influence both internal and external stakeholders at the highest levels
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commission plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_?_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_?_** ** ** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
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Client Relations Coordinator (US-Remote)
Posted today
Job Viewed
Job Description
This is Hourly Paid Job (US-Remote)
We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers.
To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional.
Client Services Coordinator Responsibilities:
- Provide assistance to clients in person, on email, or telephonically.
- Schedule meetings or telephone conferences between clients and management.
- Book meeting rooms or venues.
- Coordinate the production of client-facing marketing materials.
- Compile and maintain records on client accounts.
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
- Escalate complaints to relevant departments.
- Liaise with in-house teams to adjust service offerings and assess related costs.
- Build and maintain close relationships with clients.
- A bachelors degree is preferred.
- Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.
- Prior administrative or client services experience within a corporate organization may be strongly desired.
- A professional and friendly demeanor.
- Have a keen eye for detail.
- Excellent verbal and written communication skills.
Required Skills:
•Client Relations
•Trello
•Conferences
•Records
•Vendors
•Materials
•Software
•Project Management
•Microsoft Office
•Marketing
•Communication
•Management
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Director, Platform Management & Client Relations
Posted 11 days ago
Job Viewed
Job Description
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role is responsible for overseeing and optimizing the client experience across the platform relationships within Talent Solutions. This role is responsible for developing long-term, strategic partnerships with clients, ensuring the delivery of exceptional service, identifying growth opportunities, and mitigating potential risks to client satisfaction and retention. This position requires a blend of leadership, strategic thinking, and deep customer insight to effectively manage and scale client relationships, while aligning with the company's goals and revenue targets. The Director will play a key role in driving customer success, maximizing platform retention, and fostering new business opportunities.
Essential Job Functions:
+ Client Relationship Management:
+ Lead and nurture relationships with key clients, ensuring satisfaction and retention.
+ Serve as the primary point of escalation for clients, proactively addressing concerns and resolving issues.
+ Develop a deep understanding of clients' business objectives and provide strategic guidance to ensure successful outcomes.
+ Regularly communicate with clients to understand their evolving needs and anticipate opportunities for service enhancements.
+ Team Leadership and Development:
+ Manage and mentor a team of support staff. Coordinate/collaborate with business head in offering strategic insight and forward direction to the team
+ Foster a high-performance, customer-focused team culture that emphasizes collaboration, problem-solving, and continuous improvement.
+ Provide coaching and professional development opportunities to help team members grow their skills and careers.
+ Account Growth and Retention:
+ Drive retention and expansion strategies to grow existing client accounts, identify upselling and cross-selling opportunities.
+ Partner with marketing, and other department leads to align on customer needs and deliver tailored solutions.
+ Conduct regular business reviews with clients to discuss performance, satisfaction, and new opportunities for collaboration.
+ Strategic Planning and Execution:
+ Collaborate with business leadership to define client engagement strategies that align with overall company objectives and market trends.
+ Develop and execute client account plans, ensuring all goals and deliverables are met on time and within budget.
+ Analyze client feedback, market data, and performance metrics to inform decision-making and improve client experiences.
+ Client Advocacy and Voice of Customer:
+ Champion the voice of the customer within the organization, advocating for their needs and ensuring service offerings are continually refined to meet expectations.
+ Lead initiatives to drive customer success, satisfaction, and loyalty, using data-driven insights to guide improvements.
+ Business Development Support:
+ Support the business head in the acquisition of new clients by providing insight into client needs and developing tailored proposals.
+ Represent the organization in client meetings, presentations, and industry events as required
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in Business, Marketing, or related field (MBA or relevant advanced degree preferred).
+ Minimum of 15+ years of industry and/or relevant experience, typically with 2+ years in a SVP level role or external equivalent.
+ 10+ years of experience in client relationship management, account management, or customer success, with at least 5 years in a leadership role.
+ Proven track record of managing high-level client relationships, driving customer satisfaction, and achieving business growth targets.
+ Experience in financial services and Commercial Real Estate is a plus.
+ Exceptional leadership, communication, and interpersonal skills.
+ Strong strategic thinking and problem-solving capabilities.
+ Proven ability to manage multiple priorities and lead cross-functional teams.
+ Expertise in client management tools, CRM systems (Salesforce), and project management software.
+ High-level negotiation, presentation, and customer-facing skills.
+ Customer-centric mindset with the ability to build strong, lasting relationships.
+ Proactive and results-oriented with a focus on delivering value to clients.
+ Strong analytical skills with the ability to interpret data and make informed decisions.
+ Travel to other location as required
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$200,000.00 - $250,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal ( does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Associate Client Relations Administrator (Hybrid)
Posted 11 days ago
Job Viewed
Job Description
The role of this position is to assist Relationship Managers and members of the management team with their mandate of making our clients lives easy and advocating for each client to ensure optimal outcomes.
We are made up of high-performing teams that meet in person to learn and collaborate as needed.This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work from home a few days a week.
Responsibilities:
+ Assist in handling all client communications in a timely and professional manner.
+ Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin request and clients to ensure that communications are clear, concise, and comprehensible)
+ Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
+ Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
+ Track all filing deadlines and ensure claims have been filed timely
+ Ensure all deficiency and audit deadlines are tracked and responded to timely
+ Compile and prepare client reports
+ Develop an understanding of Broadridge and the scope of the company
+ Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship
Requirements:
+ Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
+ Strong analytical skills: ability to gather data, interpret results, reformulate as needed
+ Strong written and oral communication skills
+ A self-starter with excellent interpersonal and organizational skills
+ Securities and/or class action industry experience a plus
+ Detail oriented ability to multi-task, and excellent time management and follow-up skills.
Salary: $24 hourly. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhere ( to view the EEOC " Know Your Rights " poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
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Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ( . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
LinkedIn ( ( ( Muse ( is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
VP Sales - Retail, Waters (City of White Plains)
Posted 4 days ago
Job Viewed
Job Description
VP Sales - Retail, Waters
Job Locations
US-NY-White Plains
| ID | 2025-18562 | Number of People to Hire | 1 | Job Family | Sales | Level of Experience | Experienced Professionals |
Short Intro and About the Job
The Vice President Sales, Retail role is responsible for leading and driving sales strategies to expand Evian's presence, market share and brand equity in the Retail channel for Water. This role requires a dynamic and strategic leader with a deep understanding of the National Retail Sales channel and customers and a strong understanding of d irect to store distribution (DSD). Working closely with our distribution partners , KDP and Pepsi, this role will lead a direct team of 4 . The role will have responsibilities for internal business planning, annual customer growth plans, and day-to-day liaison with KDP customer teams and regions to ensure strong adherence to execution standards . A key strength r equired for this individual is relationship management and the ability to deliver results through influence and support. This role will report i nto the SVP, Waters.
* Annual Planning: Develop the internal annual plan for KDP, Pepsi and provide support to the Danone Natural Team.
* Channel Strategic Development: Develop and implement effective sales strategies to achieve targets and expand Evian's market share in the Mulo-C+ channel, aligning with overall company objectives.
* Team Leadership: Lead and manage a team of 4 directs, providing guidance, support, and performance management to foster a culture of accountability and results.
* Cross-Functional Collaboration: Partner with marketing, category commercial, finance, Supply chain and other departments to ensure seamless execution of sales strategies that drive business results.
* Market Analysis: Maintain a deep understanding of market landscapes, trends, competitor activities, and customer needs to identify new business opportunities and areas for growth.
* Forecasting: Take full ownership of channel-specific sales forecasting and demand management for all retail customers.
* Annual Joint Business Planning (JBP) process for national accounts, collaborating closely with the account teams at KDP and Pepsi and the internal Natural Channel.
* Execution of the AMPS strategy (assortment, merchandising, pricing, and shelving) across all accounts. Enable this through the development of appropriate selling stories and tools.
* Performance Management: Analyze the performance of the water segment and Danone Waters brands in various national accounts and recommend corrective actions.
* Long Term Planning: Develop long-term planning horizon forecasting to support precise package-level demand planning.
* Quarterly Business Reviews: Lead quarterly business reviews with senior leadership internally and with KDP and Pepsi.
* Conduct monthly routines (MOR calls) with KDP execution teams and cascade calls with internal field teams to ensure effective communication and priority setting.
The base compensation range for this position is $230,000 - $280,000k per year commensurate with experience. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.
About You
10 years in National Accounts , specifically in DSD RTM
- Strong Financial and Analytical skills - Understanding and ability to use IRI
- Strong organizational and presentations skills.
- Bachelor's degree
- 10% - 20% travel
About Us, We offer and What's next
Danone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.
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