28,763 Warranty Services jobs in the United States
Warranty Services Manager
Posted 2 days ago
Job Viewed
Job Description
INEOS Automotive - Built For More
Story so far
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick-up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.
If this sounds like you, let's talk.
Working closely with the wider Americas team and alongside the global aftersales team, the Warranty Services Manager will be responsible for the end-to-end vehicle warranty process whilst ensuring that our dealer partners and vehicle customers remain the key focus. Working with several external and internal partners and stakeholders, the warranty manager position will be vital in ensuring quality is maintained whilst also identifying process improvement opportunities. This role will also work extremely closely with our repairing workshops to review repairs, budgets and more importantly future customer enhancements to ensure satisfaction is achieved.
Responsibilities:
- Facilitating effective and efficient processes that ensure warranty claims are managed within guidelines (to be set) for both processing and submissions
- Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims
- Strong liaison with both global warranty and technical, regulatory compliance departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
- Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider
- Assisting workshops with the efficient process of claims to ensure smooth invoicing and payments are achieved
- Reporting regularly on the key metrics within department to include, spend, claims, quality, failure rates, localised issues, geographical concerns - to ensure enhancement options are made available to the business
- To ensure that effective product / stock recall procedures are in place
- Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary
- Offering direct support (telephone, instant messaging, email, reporting methods, INEOS Systems) to customers or workshop partners as necessary to enhance the warranty experience upon repair, campaign or recalls as required
- Review, administer, and improve warranty policy and procedure guidelines in accordance with Central Warranty Team, Regulatory Compliance, and Legal
- Establish, launch, and administer Dealer Warranty Performance metrics to track network performance and identify top/bottom performers
- Establish, launch and administer warranty claim audit processes/program to ensure dealer compliance and chargeback eligible claims
- Regularly publish and distribute warranty claim guidance and program updates to field team and dealer partners
- Administer Warranty Labor Rate & Parts Mark-Up request process
- The ideal candidate will preferably come from an automotive aftersales background
- Significant Warranty based business experience
- Recognized technical qualification
- Strong analytical skills
- Ability to support field-based customers and teams with customer focused warranty solutions
- Stakeholder management which includes relationship building across departments and functions
- Occasional travel throughout the Americas region maybe required
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!
Warranty Services Coordinator
Posted 5 days ago
Job Viewed
Job Description
ABOUT THE ROLEThe Warranty Services Coordinator is responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices andsupporting documentation, and billing building owners for items not covered underthe terms of the warranty. Coordinators are also responsible for maintaining historicalrecords, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above.Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.WHAT YOU'LL BE DOINGIssuance of Purchase Orders/Work OrdersIssue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical locationCommunicate terms of purchase order to contractorKnowledge of all types of warrantiesResolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs Approval of Contractor InvoicesAudit invoices to control expendituresInput of data and codes for historical purposesKnowledge of terms and conditions of warrantiesKnowledge of standard repair proceduresVerify contractor stayed within limits of repair rates, purchase order, and industry standard cost Building Owner InvoicesRecoup expenditures for repairs made but not covered under the terms of the warrantyEducate building owners on terms of warranty coverageResearch cancellations and suspensions from past due invoicesResolve owner's issues with billing and collect monies dueQuality ProgramEducate contractors on Quality programEncourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expendituresBuild industry quality standard by holding contractors accountable for their workmanship Negotiation with Contractors and Building OwnersEnsure each warranty expenditure is justified, effecting total expenditures for Amrize Building EnvelopeEnsure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business Department Projects (as required by business and other departments)Manage time to ensure timely completion of specific projects along with daily responsibilitiesResearch and document findings based on specific needs of the projectNew Business DevelopmentsLearn components of newly acquired businesses, including types and terms of warranties, systems and technologyIntegrate new businesses into current operating systemsAssist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policiesKnowledge of multiple computer systemsCollaboration with InvestigatorsResearch specific jobs that will require the involvement of the Warranty Services InvestigatorsDocument findings to ensure clear communication between HBE and building owners and contractorsWHAT WE ARE LOOKING FOR:Proficiency with computers, including MS Office applications, CRM, and SAP.Strong written, communication, and organizational skills.Ability to manage and prioritize duties and tasks.Willingness to learn and a desire for continuous improvement.Possess a strong mind set for dealing with difficult customers and situations.Capable of working as part of a team as well as individually.Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus. BUILDING INCLUSIVE WORKSPACESAt Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Warranty Services Manager
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the Warranty Manager role at INEOS
3 days ago Be among the first 25 applicants
Join to apply for the Warranty Manager role at INEOS
INEOS Automotive Built For More
Story so far
Since we started our journey to build a no nonsense 4X4, weve come a long way. Weve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. Weve partnered with some of the biggest names in the automotive industry. Weve made our way from vision to prototype. Weve secured a world-class production facility and delivery team. Weve delivered Grenadiers to customers all around the world. Were building our double cab pick-up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, were an international team working together to challenge the ordinary.
If this sounds like you, lets talk.
Working closely with the wider Americas team and alongside the global aftersales team, the Warranty Manager will be responsible for the end-to-end vehicle warranty process whilst ensuring that our dealer partners and vehicle customers remain the key focus. Working with several external and internal partners and stakeholders, the warranty manager position will be vital in ensuring quality is maintained whilst also identifying process improvement opportunities. This role will also work extremely closely with our repairing workshops to review repairs, budgets and more importantly future customer enhancements to ensure satisfaction is achieved.
Responsibilities:
- Facilitating effective and efficient processes that ensure warranty claims are managed within guidelines (to be set) for both processing and submissions
- Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims
- Strong liaison with both global warranty and technical, regulatory compliance departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
- Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider
- Assisting workshops with the efficient process of claims to ensure smooth invoicing and payments are achieved
- Reporting regularly on the key metrics within department to include, spend, claims, quality, failure rates, localised issues, geographical concerns to ensure enhancement options are made available to the business
- To ensure that effective product / stock recall procedures are in place
- Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary
- Offering direct support (telephone, instant messaging, email, reporting methods, INEOS Systems) to customers or workshop partners as necessary to enhance the warranty experience upon repair, campaign or recalls as required
- Review, administer, and improve warranty policy and procedure guidelines in accordance with Central Warranty Team, Regulatory Compliance, and Legal
- Establish, launch, and administer Dealer Warranty Performance metrics to track network performance and identify top/bottom performers
- Establish, launch and administer warranty claim audit processes/program to ensure dealer compliance and chargeback eligible claims
- Regularly publish and distribute warranty claim guidance and program updates to field team and dealer partners
- Administer Warranty Labor Rate & Parts Mark-Up request process
- The ideal candidate will preferably come from an automotive aftersales background
- Significant Warranty based business experience
- Recognized technical qualification
- Strong analytical skills
- Ability to support field-based customers and teams with customer focused warranty solutions
- Stakeholder management which includes relationship building across departments and functions
- Occasional travel throughout the Americas region maybe required
If your application is successful one of the team will be in touch to arrange an initial conversation! Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Motor Vehicle Manufacturing
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#J-18808-LjbffrWarranty Services Manager
Posted 15 days ago
Job Viewed
Job Description
Since we started our journey to build a no nonsense 4X4, weve come a long way. Weve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. Weve partnered with some of the biggest names in the automotive industry. Weve made our way from vision to prototype. Weve secured a world-class production facility and delivery team. Weve delivered Grenadiers to customers all around the world. Were building our double cab pick-up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, were an international team working together to challenge the ordinary.
If this sounds like you, lets talk.
Working closely with the wider Americas team and alongside the global aftersales team, the Warranty Services Manager will be responsible for the end-to-end vehicle warranty process whilst ensuring that our dealer partners and vehicle customers remain the key focus. Working with several external and internal partners and stakeholders, the warranty manager position will be vital in ensuring quality is maintained whilst also identifying process improvement opportunities. This role will also work extremely closely with our repairing workshops to review repairs, budgets and more importantly future customer enhancements to ensure satisfaction is achieved.
Responsibilities:
- Facilitating effective and efficient processes that ensure warranty claims are managed within guidelines (to be set) for both processing and submissions
- Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims
- Strong liaison with both global warranty and technical, regulatory compliance departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
- Ensure the correct training options are available to both internal and external workshop personnel in collaboration with our chosen training provider
- Assisting workshops with the efficient process of claims to ensure smooth invoicing and payments are achieved
- Reporting regularly on the key metrics within department to include, spend, claims, quality, failure rates, localised issues, geographical concerns to ensure enhancement options are made available to the business
- To ensure that effective product / stock recall procedures are in place
- Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary
- Offering direct support (telephone, instant messaging, email, reporting methods, INEOS Systems) to customers or workshop partners as necessary to enhance the warranty experience upon repair, campaign or recalls as required
- Review, administer, and improve warranty policy and procedure guidelines in accordance with Central Warranty Team, Regulatory Compliance, and Legal
- Establish, launch, and administer Dealer Warranty Performance metrics to track network performance and identify top/bottom performers
- Establish, launch and administer warranty claim audit processes/program to ensure dealer compliance and chargeback eligible claims
- Regularly publish and distribute warranty claim guidance and program updates to field team and dealer partners
- Administer Warranty Labor Rate & Parts Mark-Up request process
Qualifications:
- The ideal candidate will preferably come from an automotive aftersales background
- Significant Warranty based business experience
- Recognized technical qualification
- Strong analytical skills
- Ability to support field-based customers and teams with customer focused warranty solutions
- Stakeholder management which includes relationship building across departments and functions
- Occasional travel throughout the Americas region maybe required
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!
Clicking this link will take you to an external site where you can continue with your application
- Type Full-time
- Requisition ID 9AF1322291
- Location Ridgewood, United States
- Discipline Commercial
- Type Full-time
- Business INEOS Automotive
- Posted 10 June 2025
- Requisition ID 9AF1322291
#J-18808-Ljbffr
Warranty Services Coordinator
Posted 26 days ago
Job Viewed
Job Description
Requisition ID: 13947
Location:
Nashville, TN, US, 37214
Pay Type: Salary
**Company Overview**
**COMPANY OVERVIEW**
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition.
**A** **BOUT THE ROLE**
The Warranty Services Coordinator is responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and
supporting documentation, and billing building owners for items not covered underthe terms of the warranty. Coordinators are also responsible for maintaining historical
records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above.
Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.
**WHAT YOU'LL BE DOING**
Issuance of Purchase Orders/Work Orders
+ Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
+ Communicate terms of purchase order to contractor
+ Knowledge of all types of warranties
+ Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
Approval of Contractor Invoices
+ Audit invoices to control expenditures
+ Input of data and codes for historical purposes
+ Knowledge of terms and conditions of warranties
+ Knowledge of standard repair procedures
+ Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
Building Owner Invoices
+ Recoup expenditures for repairs made but not covered under the terms of the warranty
+ Educate building owners on terms of warranty coverage
+ Research cancellations and suspensions from past due invoices
+ Resolve owner's issues with billing and collect monies due
Quality Program
+ Educate contractors on Quality program
+ Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
+ Build industry quality standard by holding contractors accountable for their workmanship
Negotiation with Contractors and Building Owners
+ Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
+ Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
Department Projects (as required by business and other departments)
+ Manage time to ensure timely completion of specific projects along with daily responsibilities
+ Research and document findings based on specific needs of the project
New Business Developments
+ Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
+ Integrate new businesses into current operating systems
+ Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
+ Knowledge of multiple computer systems
Collaboration with Investigators
+ Research specific jobs that will require the involvement of the Warranty Services Investigators
+ Document findings to ensure clear communication between HBE and building owners and contractors
**WHAT WE ARE LOOKING FOR:**
+ Proficiency with computers, including MS Office applications, CRM, and SAP.
+ Strong written, communication, and organizational skills.
+ Ability to manage and prioritize duties and tasks.
+ Willingness to learn and a desire for continuous improvement.
+ Possess a strong mind set for dealing with difficult customers and situations.
+ Capable of working as part of a team as well as individually.
+ Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
**BUILDING INCLUSIVE WORKSPACES**
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
**Nearest Major Market:** Nashville
Warranty Claims Supervisor
Posted 10 days ago
Job Viewed
Job Description
Job Summary
The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Talent Manager.
Duties and Responsibilities
- Lead and manage the investigation process for complex claims and disputes
- Develop and implement strategies for effective claims resolution
- Coordinate with various departments to gather necessary information and evidence
- Analyze data and documentation to identify patterns or underlying issues
- Prepare comprehensive reports and recommendations for resolution
- Communicate findings and decisions to stakeholders, including clients and interpreters
- Ensure compliance with agency policies and legal regulations
- Provide training and support to team members involved in the claims process
- Continuously review and improve investigation procedures to enhance efficiency and effectiveness
Requirements
Skills and Qualifications
- Minimum of two (2) years of experience in claims investigation, dispute resolution, or a similar role
- Excellent analytical and problem-solving abilities: ability to assess complex situations and evidence critically and developing fair and practical solutions to resolve disputes
- Exceptional communication and interpersonal skills
- Ability to handle sensitive and confidential information with discretion
- Familiarity with interpreting services and related industry standards is a plus
- Impartiality: Maintaining objectivity and fairness throughout the investigation
Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
- Pay Range: $25-28/hour
Warranty Claims Examiner
Posted 20 days ago
Job Viewed
Job Description
**Team Summary**
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
**Job Summary**
The Residential Warranty Claims Examiner position is a critical member of our Residential Warranty Claims team. This corporate position is based in our HQ Parsippany, NJ location. The goal of the Residential Warranty Claims Department is to provide solutions-based service driven by the desire to partner with the GAF sales team and customers to understand and resolve their GAF roofing system material and workmanship concerns. The successful candidate will report to the Residential Warranty Claims Supervisor for Enhanced Warranties. The Residential Warranty Claims Examiner will be responsible for overseeing their assigned warranty claims by providing an exceptional experience to internal and external customers.
**Essential Duties**
+ Efficiently manage the day-to-day activities related to new and existing residential warranty claims, which includes but is not limited to research and investigation, assignment of work orders, preparation of various communications throughout the life-cycle of the claim, and resolution.
+ Apply business reasoning and critical thinking to recommend solutions to best support our customers and their Claim experience.
+ Deliver investigation and resolution of customer concerns, complaints, and disputes in a timely and empathetic manner.
+ Proactively follow-up with our customers to provide a seamless experience, gathering necessary claim and contractor information and confirming work-order statuses.
+ Highly organized and possess strong attention to detail.
+ Effectively communicate claim status and resolution with internal and external customers.
+ Create and maintain close relationships with internal and external customers to align with our world class customer service model. This will include a comfort level with direct communication with the contractor and GAF sales team.
+ Participate in ongoing training for GAF Residential products.
+ Support the development and implementation of workflow, processes and system improvements.
**Qualifications Required**
+ H.S. Diploma or General Education Degree (GED) Required
+ Bachelor's Degree Preferred
+ Past customer service experience
+ Strong written and verbal communications skills.
+ This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.
**General Knowledge, Skills and Abilities**
+ Excellent listening skills to empathize with the customer
+ The ability to collaborate and work effectively with a team.
+ Proficient in Google Business Suites.
+ Ability to assess a customer's needs, to offer and recommend solutions via phone and email communications.
+ Ability to work cross functionally and collaboratively to create a seamless end-to-end customer experience.
+ Ability to recommend solutions to problems that will enhance the customer experience.
+ Ability to deal with change and take the initiative to move-forward with the claim resolution process.
+ Proactive and customer friendly communication style.
+ Demonstrates a dedication for supporting our customers.
+ Highly self-motivated.
**Travel Requirements:** May require occasional travel in connection to job duties as it relates to conferences, site visits, professional development or learning opportunities, etc. in which advance notice of travel expectations/events will be provided.
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
Base Salary Range: $52,000-$71,500
**How We Protect What Matters Most:**
1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
Privacy Policy ( **CA Privacy** Applicant Notice ( 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.
Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital's roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.
GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ?
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Warranty Claims Investigator
Posted 24 days ago
Job Viewed
Job Description
Requisition ID: 13348
Location:
Nashville, TN, US, 37214
Pay Type: Salary
**Company Overview**
**COMPANY OVERVIEW**
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition.
**ABOUT THE ROLE**
The regional Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing Amrize's position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices.
This Investigator position is for our East Region- ME, CT, NH, RI, VT, NY, MA - optional for in-house or being a fully-remote, field-based position. You must live within the region of the territory to be considered for the remote, in- field option.
**WHAT YOU'LL BE DOING**
+ Conducts survey of job data to determine previous claim history.
+ Subject matter expert for warranty services team.
+ Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness.
+ Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness.
+ Fosters positive relationships with internal teammates, external sales teams, and Amrize Building Envelope customers within assigned region.
+ Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors warranty repair services.
+ Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Amrize Building Envelope roofing systems.
+ Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment.
+ Develops and negotiates the claim position with all relevant parties and attend meetings when necessary.
+ Quick and thorough completion of all paperwork including photographs related to each claim to properlydocument Amrize Building Envelope position for presentation and future reference including possible litigation.
+ Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions.
+ Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers.
+ Keep the Warranty Services Supervisor and Warranty Claims Manager apprised of relevant claims and issues.
+ Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services.
+ Interfaces with the law department to support claims that are approaching or have entered litigation.
+ Efficiently manages claims expenses to meet budget goals.
+ Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing.
**WHAT WE ARE LOOKING FOR**
+ 6+ years of progressive roofing/construction experience is required.
+ 2+ years of Warranty Claims or Technical Services experience preferred.
**WHAT WE OFFER**
+ Competitive Compensation
+ Retirement Savings
+ Medical, Dental, Disability and Life Insurance Coverage
+ Holistic Health & Well-Being Programs
+ Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
+ Vision and other Voluntary Benefits and Discounts
+ Paid Time Off and Holidays
+ Paid Parental Leave (Maternity and Paternity)
+ Educational Assistance Program
**BUILDING INCLUSIVE WORKSPACES**
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
**Nearest Major Market:** Nashville
Warranty Claims Supervisor
Posted today
Job Viewed
Job Description
Job Description
Job Summary
The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Talent Manager.
Duties and Responsibilities
- Lead and manage the investigation process for complex claims and disputes
- Develop and implement strategies for effective claims resolution
- Coordinate with various departments to gather necessary information and evidence
- Analyze data and documentation to identify patterns or underlying issues
- Prepare comprehensive reports and recommendations for resolution
- Communicate findings and decisions to stakeholders, including clients and interpreters
- Ensure compliance with agency policies and legal regulations
- Provide training and support to team members involved in the claims process
- Continuously review and improve investigation procedures to enhance efficiency and effectiveness
Requirements
Skills and Qualifications
- Minimum of two (2) years of experience in claims investigation, dispute resolution, or a similar role
- Excellent analytical and problem-solving abilities: ability to assess complex situations and evidence critically and developing fair and practical solutions to resolve disputes
- Exceptional communication and interpersonal skills
- Ability to handle sensitive and confidential information with discretion
- Familiarity with interpreting services and related industry standards is a plus
- Impartiality: Maintaining objectivity and fairness throughout the investigation
Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
- Pay Range: $25-28/hour
Technical Services Manager - Equipment & Warranty
Posted 25 days ago
Job Viewed
Job Description
Are you a strategic leader who thrives at the intersection of technical operations, continuous improvement, and cross-functional collaboration?
If so, we're looking for you.
This is a high-impact opportunity with a North American heavy equipment manufacturer that is expanding rapidly and investing in quality, customer support, and continuous improvement. You'll take ownership of a technical support and warranty function, guiding a skilled team while shaping the processes, metrics, and culture needed to raise the bar across the organization. This is a high-impact, strategically vital role in a fast-scaling equipment manufacturing business, with strong executive visibility and cross-functional influence.
**Why This Role Is Different:**
+ **Strategic Impact** : You'll own the transformation of a support function - evolving it from reactive to proactive, tactical to strategic.
+ **Cross-Functional Visibility** : Collaborate with Engineering, Quality, Production, and Procurement to identify failure trends, lead resolution efforts, and improve customer experience.
+ **Team Leadership** : Guide, mentor, and coach a seasoned technical support and warranty team - helping them become more data-driven, structured, and customer-focused.
+ **Growth Opportunity** : Join a company in rapid expansion, with significant investments in new production programs and aftermarket development.
**What You'll Be Doing:**
+ Lead a team of 6+ technical support agents, warranty engineer, and publications specialist
+ Define and implement KPIs and performance metrics for the support team (e.g., response time, first-call resolution, case escalation)
+ Analyze warranty and failure data to identify patterns and lead structured root cause and continuous improvement initiatives
+ Partner across departments to resolve recurring issues, improve product reliability, and drive vendor recovery efforts
+ Build and formalize processes for documentation, service bulletins, and field quality feedback
+ Drive customer satisfaction by ensuring fast, professional, and consistent technical support for the dealer network
**What We're Looking For:**
+ Strategic thinker with a hands-on leadership style - not just managing escalations, but building systems and culture
+ Strong communicator who can influence across engineering, quality, procurement, and executive teams
+ Experienced people leader with a passion for mentoring and coaching
+ Background in diesel engines, hydraulics, or mechanical systems - someone who can speak the language of product and service
+ Highly analytical and process-driven - with project management skills and a continuous improvement mindset
**Qualifications:**
+ Bachelor's degree (Mechanical or Industrial Engineering preferred)
+ 5+ years leading technical/product support, warranty, or field service operations
+ Experience with warranty systems, failure analysis, and vendor recovery
+ Familiarity with SAP Service Cloud or similar CRM/ticketing platform
+ Lean, Six Sigma, or other structured CI methodology preferred
**Position Details:**
+ **Work Location** : Milwaukee/Southeastern Wisconsin area (onsite required; hybrid may be considered after ramp-up)
+ **Travel** : 4-5 weeks per year (dealer visits, trade shows, team coordination)
+ **Compensation** : Up to $150K base + 12% bonus + relocation package
+ **Benefits** : Full health package, 401(k), PTO, paid holidays, training/development programs
**Ready to Lead with Purpose?**
If you're looking for a career-defining opportunity where your technical knowledge, leadership, and strategic mindset will directly impact customer satisfaction and product reliability - this is it!
**_Please note all resumes and candidate information submitted are kept in the strictest confidence. No resume will be released without the candidate's prior permission._**
**_About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson_** WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.