20,851 Word Processing Software jobs in the United States
Advanced Excel and Computer Skills Workforce Trainer 2 (Part- Time)
Posted 2 days ago
Job Viewed
Job Description
Location : Various SLCC locations, UT
Job Type: Part-Time Staff
Job Number:
Division: Academic Affairs
Department: Bus. IT & Medical Technologies
Opening Date: 09/10/2025
FLSA: Non-Exempt
Applicants must be authorized to work in the United States.
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.
Job Summary
The Advanced Excel and Computer Skills Workforce Trainer will be responsible for delivering high quality instruction in advanced MS Excel and other essential computer skills, including basic computer literacy, internet navigation, and other MS Office applications such as Word, PowerPoint, and Outlook. This position requires an ability to engage and support a wide range of students, ensuring they gain the necessary skills to succeed in a technology-driven environment. The ideal candidate will engage adult learners in meaningful learning experiences tailored to their individual needs and skill levels. This role requires daytime availability and may involve teaching at multiple campus locations.
Essential Duties & Responsibilities & Knowledge Skills & Abilities
- Develop and deliver engaging lessons on advanced Excel topics, including data analysis, advanced formulas, macros, and pivot tables.
- Teach foundational computer skills and other MS Office applications (Word, PowerPoint, Outlook) as needed.
- Facilitate classroom discussions, exercises, and activities that reinforce learning objectives and encourage student participation.
- Provide individualized support to students, reviewing previous lessons, running exercises, and ensuring they understand the material.
- Assess student progress through assignments, quizzes, exams, and provide timely, constructive feedback.
- Maintain accurate records of student attendance, grades, and progress in accordance with college policies.
- Ensure a positive and effective learning environment by managing classroom dynamics and addressing any issues that arise.
- Collaborate with lab aides to provide technical support and assistance during class sessions.
- Report any course-related issues or updates to the program coordinator and manager.
- Follow the approved course curriculum and adapt it as necessary to meet emerging industry standards or address specific student needs.
- Stay current with technological advancements and incorporate them into the curriculum as appropriate.
- Attend required training sessions, departmental meetings, and engage in professional development activities to enhance teaching skills and knowledge.
- Maintain open communication with program manager, coordinators, lab aides, and other trainers to ensure alignment with program goals.
- Ensure the computer lab is organized, equipment is functional, and all resources are available and ready for use by students.
- Assist in maintaining an up-to-date and organized lab space, ensuring it is conducive to learning.
- Expertise in advanced Excel and ability to convey complex concepts clearly and effectively.
- Ability to troubleshoot basic hardware and software issues and assist students in resolving technical problems.
- Excellent written and oral communication skills with the ability to clearly explain complex concepts to students with varying levels of computer knowledge.
- Ability to establish rapport and communicate effectively with a wide range of people, including those of various academic, racial, age, and socio-economic backgrounds.
- Strong interpersonal communication skills, capable of working effectively with students, lab aides, and other members in a collaborative environment.
- Demonstrated ability to create a supportive learning environment.
- Must be adaptable, flexible, and capable of handling multiple tasks simultaneously in a dynamic classroom setting.
- Ability to troubleshoot and resolve issues that arise during instructional sessions or in the lab environment.
- Must be dependable, organized, and able to maintain accurate records of student performance and lab activities.
- Ability to represent the College and Division in a professional manner, adhering to College policies and procedures.
- Excellent customer service skills, with a focus on supporting student success and fostering a positive learning experience
- Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
- Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
- Bachelor's degree or equivalent certifications with significant relevant experience.
- At least one year of teaching experience, preferably in adult education or related field.
- Proficiency in advanced Excel features, including data analysis, pivot tables, and macros.
- Proficient in using computer software, including MS Windows operating systems, MS Office applications (Word, Excel, PowerPoint and Outlook), and internet research tools.
- Must have a vehicle and valid driver's license for travel to multiple campus locations if required.
- Bachelor's or Graduate degree in a related field.
- Certifications in Excel or other relevant computer applications (e.g., Microsoft Office Specialist or similar).
- Three or more years of teaching or training experience, particularly with adult learners.
- Experience in curriculum development and instructional design.
- Experience using Canvas and Zoom technologies.
Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.
This position is subject to a successful completion of a criminal background check.
- More information about Salt Lake Community College benefits:
01
Do you have a Bachelor's degree or equivalent certifications with significant relevant experience?
- No
- Yes
02
How many years of teaching experience, preferably in adult education or related field?
- 0 years experience
- 1 + years
Required Question
Technical Support
Posted 24 days ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Technical support
Posted 27 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Technical Support
Posted today
Job Viewed
Job Description
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demos and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; partner with internal teams proactively.
- Answer calls and emails regarding technical support requests and log into ticketing systems.
- Perform other duties as assigned
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimum supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving, and team player mindset is a plus
- Proactive and enthusiastic to excel
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
- 1+ Years of Professional Experience in technical support or related areas
- Experience in the security system industry is highly desired
- A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
- Preferred certificate: CompTIA A+
- Fresh graduates will also be considered
Technical Support
Posted 9 days ago
Job Viewed
Job Description
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities
• Install, configure, and maintain front-end equipment, including imaging and testing of devices.
• Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users.
• Manage and track support tickets using FreshService to ensure timely resolution of issues.
• Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side.
• Maintain accurate inventory records of IT assets.
• Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager.
• Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience:
• Some college coursework in IT or related field or equivalent practical IT work experience.
• Prior experience in a technical support role is a plus but not required.
• Familiarity with helpdesk software like FreshService is a plus.
Key Skills:
• Strong problem-solving skills and a willingness to learn.
• Excellent communication skills to assist users effectively.
• Ability to work independently and as part of a team.
• Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
Pay Range: $20.00 - $23.00 hourly
Technical Support
Posted 9 days ago
Job Viewed
Job Description
Benefits:
Competitive salary
Health insurance
Paid time off
Training & development
Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
You have 5+ years of customer technical support experience where you solved problems that were technical.
You are flexible. While you have a set schedule there may be times where you need to cover for your team.
Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Technical Support
Posted 9 days ago
Job Viewed
Job Description
- Competitive salary
- Health insurance
- Paid time off
- Training & development
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
- Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
- Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
- Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
- Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
- Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
- Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
- Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
- Maintain a deep understanding of the organization's products, services, and technical infrastructure.
- Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
- Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
- Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
- Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
- Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
- Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
- You have 5+ years of customer technical support experience where you solved problems that were technical.
- You are flexible. While you have a set schedule there may be times where you need to cover for your team.
- Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
- You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law
Compensation: $25.00 - $28.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Technical Support
Posted 1 day ago
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
Technical Support
Posted 9 days ago
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
Technical Support
Posted 6 days ago
Job Viewed
Job Description
On-site
Position: Technical Support Specialist
NARIK CONSULTING, LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled Technical Support Specialist to join our team on a full-time, on-site basis.
As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network and system security. You will also be responsible for providing excellent customer service and ensuring that all technical issues are resolved in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure computer systems and software
- Perform routine maintenance and updates on systems
- Monitor and maintain network and system security
- Document and track all support tickets and resolutions
- Communicate with clients to provide updates and solutions to technical issues
- Collaborate with team members to improve processes and procedures
- Stay up-to-date with industry trends and advancements in technology
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a technical support role
- Strong knowledge of computer systems and software
- Experience with network and system security
- Excellent problem-solving and troubleshooting skills
- Strong customer service and communication skills
- Ability to work independently and in a team environment
- Proven ability to manage multiple tasks and prioritize effectively
- Willingness to learn and adapt to new technologies
At NARIK CONSULTING, LLC, we value our employees and strive to create a positive and collaborative work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.