1,357 Workforce Management jobs in the United States

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Workforce Coordinator is responsible for ensuring optimal staffing levels to meet operational demands while fostering a positive work environment for employees. Key responsibilities include monitoring daily staffing, collaborating with department managers for shift coverage, assisting in recruitment and onboarding processes, and maintaining accurate records of employee availability and skills. Additionally, the coordinator tracks attendance and manages time-off requests, all while contributing to strategic workforce planning initiatives. The role requires strong organizational, problem-solving, and communication skills, as well as adaptability to changing circumstances.

• 0-2 years of experience.
• 3-5 years of experience preferred

• High School Diploma/GED; bachelor's degree preferred

• Proactively monitor daily staffing levels, making necessary adjustments to schedules to effectively support operational requirements.
• Collaborate closely with department managers to ensure that all shifts are sufficiently covered.
• Provide support in the recruitment, hiring, and onboarding processes for new employees, contributing to a seamless integration
• Develop and maintain employee schedules, managing shift swaps and coverage for absences to facilitate a smooth workflow.
• Maintain accurate records of employee availability and skill sets to ensure optimal staffing decisions.
• Work in partnership with Human Resources and management on strategic workforce planning initiatives.
• Track and record employee attendance while managing time-off requests in a fair and consistent manner.
• Meet all KPI requirements

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Workforce Coordinator is responsible for ensuring optimal staffing levels to meet operational demands while fostering a positive work environment for employees. Key responsibilities include monitoring daily staffing, collaborating with department managers for shift coverage, assisting in recruitment and onboarding processes, and maintaining accurate records of employee availability and skills. Additionally, the coordinator tracks attendance and manages time-off requests, all while contributing to strategic workforce planning initiatives. The role requires strong organizational, problem-solving, and communication skills, as well as adaptability to changing circumstances.

• 0-2 years of experience. 
• 3-5 years of experience preferred

• High School Diploma/GED; bachelor's degree preferred

• Proactively monitor daily staffing levels, making necessary adjustments to schedules to effectively support operational requirements.
• Collaborate closely with department managers to ensure that all shifts are sufficiently covered.
• Provide support in the recruitment, hiring, and onboarding processes for new employees, contributing to a seamless integration
• Develop and maintain employee schedules, managing shift swaps and coverage for absences to facilitate a smooth workflow.
• Maintain accurate records of employee availability and skill sets to ensure optimal staffing decisions.
• Work in partnership with Human Resources and management on strategic workforce planning initiatives.
• Track and record employee attendance while managing time-off requests in a fair and consistent manner.
• Meet all KPI requirements

Get AI-powered advice on this job and more exclusive features. This range is provided by Carterwill Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50.00/hr - $2.50/hr Direct message the job poster from Carterwill Search 50.00 to 60.00 hourly (up to 130,000 annually) CarterWill Search, a TempExperts company, is recruiting for a Workforce Management Manager. In this role, responsible for optimizing the efficiency and effectiveness of call center operations. This position is responsible for analyzing call center metrics and implementing strategies that enhance service delivery while managing resources effectively. The manager will oversee forecasting and capacity management as well as scheduling to ensure that staffing levels align with anticipated call volumes. JOB RESPONSIBILITIES Develop and implement workforce management strategies that align with business objectives. Long term planning and budgeting Real time adherence and reporting Analytics for ongoing improvement and sustainability Develop and maintain KPI Dashboards Analyze call center metrics to forecast demand and optimize staffing levels. Oversee planning and scheduling processes to ensure adequate coverage during peak times. Collaborate with various departments to enhance knowledge management and improve operational efficiency. Prepare and present ad hoc reports to senior management, highlighting performance trends and areas for improvement. MINIMUM QUALIFICATIONS Bachelor's degree in Business Administration, Management, or a related field. 5+ years of experience in workforce management within a call center environment. Proficiency in data analytic tools and advanced analytics. PREFERRED QUALIFICATIONS Experience in the banking industry or financial services. Certification in workforce management or related fields. Familiarity with call center operations and metrics. Knowledge and experience with contact center WFM tools (i.e. Five9, Genesys, NICE) Experience working with external partners (BPO's) for staffing augmentation. CarterWill Search, a TempExperts company, is an equal opportunity employer. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Analyst Industries Telephone Call Centers Referrals increase your chances of interviewing at Carterwill Search by 2x Get notified about new Workforce Management Consultant jobs in Greater Tampa Bay Area . Senior Consultant, Human Capital Workforce Management Tampa, FL 125,000.00- 150,000.00 1 week ago Business Analyst - Workforce Development Business Analyst - Workforce Development Customer Success Manager - Onboarding and Implementation VP, Workforce Solutions Business Analyst (Hybrid) Tampa, FL 103,920.00- 155,880.00 1 day ago Business Analyst - Unemployment Insurance Business Analyst - Unemployment Insurance Tampa, FL 60,000.00- 110,000.00 3 days ago Raymond James Trust - Operations Business Analyst Nursing Informatics Specialist / Clinical Business Analyst (RN) SOCOM - Business Analyst (MacDill Air Force Base, FL) Tampa, FL 70,000.00- 110,000.00 4 weeks ago Business Analyst - Labor Market Information SOCOM - Business Data Analyst (MacDill Air Force Base, FL) Tampa, FL 80,000.00- 120,000.00 1 month ago Business Analyst Manager - must have P&C Insurance Temporary Business Analyst - Mission Support Business Analyst - Labor Market Information Enterprise Data Office Business Analyst, Assistant Vice President Tampa, FL 87,280.00- 130,920.00 2 weeks ago Clearwater, FL 130,000.00- 130,000.00 1 week ago Tampa, FL 60,000.00- 65,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Responsibilities:

Position Responsibilities: ?

• Create, monitor, and adjust team schedules to meet business needs, ensuring appropriate coverage throughout the day
• Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
• Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction
• Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
• Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
• Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
• Other duties as assigned

Required Education and Experience: ?

• Bachelors Degree and 3 plus years of related experience or High School Diploma/General Education Diploma and 6 plus years of specific experience

Join to apply for the Workforce Management Analyst role at Reyes Beverage Group

2 days ago Be among the first 25 applicants

Join to apply for the Workforce Management Analyst role at Reyes Beverage Group

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This range is provided by Reyes Beverage Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$66,359.00/yr - $2,949.00/yr

Position Responsibilities:

• Create, monitor, and adjust team schedules to meet business needs, ensuring appropriate coverage throughout the day
• Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
• Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction
• Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
• Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
• Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
• Other duties as assigned
  
  

• Bachelors Degree and 3 plus years of related experience or High School Diploma/General Education Diploma and 6 plus years of specific experience
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Project Management and Information Technology
• Industries Food & Beverages

Referrals increase your chances of interviewing at Reyes Beverage Group by 2x

Chicago, IL 150,000.00- 213,000.00 3 days ago

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Chicago, IL 124,000.00- 176,000.00 2 weeks ago

Chicago, IL 66,359.00- 82,949.00 2 days ago

Downers Grove, IL 125,000.00- 150,000.00 3 weeks ago

Greater Chicago Area 55,000.00- 65,000.00 1 week ago

Chicago, IL 130,800.00- 241,000.00 4 days ago

Chicago, IL 60,000.00- 75,000.00 2 weeks ago

Chicago, IL 64,100.00- 64,100.00 2 days ago

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Job Overview:

Responsible to deliver superior patient and team member experience with the purpose of optimizing 100+ agents across multiple call center teams to achieve business and telephone service level objectives. Provides real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals/business objectives. Performs continual analysis of current performance and conduct real-time reforecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for multi-site operation. Maintains constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. Produces call volume and staffing forecasts on a daily, weekly, monthly, and annual basis. Generates and evaluates staffing schedules and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. Must demonstrate competency in quantitative, analytical and technical aptitude skills with Workforce Management software and systems. Ability to proactively find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.

Job Requirements:

Associate's Degree or Diploma Business, Communication, Healthcare or other related field (Required)
3 - 4 years Customer Service experience (Required)
2 - 3 years Clerical, Call Center, Healthcare or other (Required)

Job Responsibilities:

Generates short and long-term staffing models and provides effective recommendations for staffing schedules based on analysis.
Utilizes workforce management tool to monitor volumes and collaborates with Operations leader to make real-time adjustments to achieve service goals.
Effectively communicates with Operations teams to coordinate staffing needed based on current and forecasted results.
Consistently compares results to forecast and identifies opportunities for improvement.

Other Related Information:

Excellent verbal and written skills, effective problem solving and customer service experience.

Working Conditions:

Bending - Rarely
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Occasionally
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting Lifting 50+ Lbs. - Rarely
Lifting Pulling - Occasionally
Pushing - Rarely
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Occasionally
Stooping - Rarely
Talking - Frequently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS.
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS.
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service

Respect: ALWAYS.
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS.
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS.
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community

At Horace Mann , we're committed to supporting the educators and public servants who support our communities. As we scale our Contact Center capabilities, we're searching for a Workforce Management (WFM) Analyst who is passionate about using data to drive efficiency, service quality, and strategic resource planning.

This role is key to keeping our Contact Centers operating at peak performance - ensuring the right people are in the right place at the right time.

About the Role

As our WFM Analyst you'll be the strategic and operational heartbeat of our Workforce Management function, supporting both inbound and outbound Contact Centers . You'll own everything from intraday staffing decisions to long-term forecasting and schedule optimization.

You'll work closely with Contact Center leadership, front-line teams, and business partners to ensure we're aligned, efficient, and delivering world-class service.

Key Responsibilities

• Oversee all aspects of Workforce Management (WFM) across multiple Contact Centers.
• Monitor and manage real-time staffing , call flow , and skill prioritization to ensure smooth operations.
• Proactively adjust intraday plans in response to unforeseen events to maintain service level goals.
• Analyze trends and provide data-driven recommendations to optimize scheduling and resource allocation .
• Create and manage forecasting models for contact volumes and staffing needs, considering seasonal shifts and business initiatives.
• Lead shift bid processes , ensuring fair and transparent communication.
• Works in collaboration with Contact Center leadership, managers, individual Contact Center representatives, and other business units as appropriate.
• Partner with leadership to improve team performance and Contact Center efficiency.
• Deliver training on workforce systems and best practices to agents, team leads, and cross-functional stakeholders.
• Maintain a pulse on real-time queue adherence , balancing service areas including voice, email, chat, and processing support.

• H.S. Diploma or GED equivalent, required.
• Two years of college or equivalent business experience.
• Prior scheduling/workforce management experience, preferred.
• Experience with NICE EXL, preferred.
• Normal work environment.
• Deadlines and deliverables may extend beyond normal office hours.
• Requires organizational, time management, multi-tasking, and planning abilities.
• Requires strong communication skills with an emphasis on diplomacy.

• $61,900.00 - $1,300.00/annually

Responsibilities:

Position Responsibilities: ?

• Create, monitor, and adjust team schedules to meet business needs, ensuring appropriate coverage throughout the day
• Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
• Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction
• Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
• Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
• Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
• Other duties as assigned

Required Education and Experience: ?

• Bachelors Degree and 3 plus years of related experience or High School Diploma/General Education Diploma and 6 plus years of specific experience