What Jobs are available for Workforce Management in the United States?

**Summary of Position (Job Purpose)** _- Major purpose and functions of the position._
The Specialist, Workforce Management will be responsible for ensuring compliance with all applicable labor laws and regulations, developing, and implementing policies and procedures, and maintaining accurate records related to workforce management. The Workforce Management Compliance Specialist will work closely with HR, legal, and management teams to ensure that our business operations are following all relevant regulations
**Principal Duties and Responsibilities** - _Primary responsibilities listed in order of importance_
+ Monitor and stay up to date with all applicable labor laws and regulations, including but not limited to Fair Labor Standards Act, Family and Medical Leave Act, and Americans with Disabilities Act.
+ Develop and implement policies and procedures related to workforce management, including attendance, scheduling, timekeeping, and leave management.
+ Develop and implement compliance reporting.
+ Conduct regular audits of workforce management processes to ensure compliance with internal policies and external regulations.
+ Work with HR, legal, and management teams to investigate and resolve any compliance issues related to workforce management.
+ Monitor various KPIs and work with the field and various departments to answer questions or resolve issues.
+ Responsible for compiling, analyzing, and providing detailed and summary reports on a as needs basis (daily, weekly, monthly, and quarterly) to provide optics on organizational performance/compliance.
+ Format and present findings to all levels of the organization ranging from C-suite down to field-level.
+ Identify root causes for business problems and analyze various metrics to provide business commentary, solutions, and support overall Store Simplification.
+ Collaborate with cross-functional teams to ensure compliance with all relevant labor laws and regulations, including wage and hour regulations, overtime rules, and record-keeping requirements.
+ Collaborate with cross-functional teams to develop/enhance WFM system to handle any current/upcoming changes in local/federal labor laws.
+ Serve as a training resource for other analysts and business partners.
+ Compile data from multiple sources to create reports and summaries. May require training and eventual fluency in different business intelligence and query tools.
+ Stay up to date with industry trends and best practices related to workforce management compliance.
**Minimum Requirements/Qualifications** _- Summary of knowledge, experience and education required._
+ Bachelor's degree in human resources, business administration, or a related field.
+ 3-5 years of experience preferred in workforce management compliance, in a fast-paced and dynamic environment.
+ Experience: 1-3 years of analysis and ad hoc reporting experience required; retail operations experience is preferred. Developing and delivering small and mid-scale projects from development to delivery.
+ In-depth knowledge of labor laws and regulations, including wage and hour regulations, FMLA, ADA, and other relevant laws.
+ Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights.
+ Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
+ Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
+ Strong attention to detail and organizational skills.
+ Technical Skills: Experience with reporting tools, MS Office software, and other applications, including SQL, Oracle VB and report writing tools. Experience report writing and exposure to technical requirements analysis, business process modeling/mapping, methodology development and data modeling on systems and their data structures. - Practical knowledge in importing data for use in report software, BI tools, spreadsheets, graphs, and flowcharts including Access, Excel, Micro Strategy Analytics and Visio. Exposure to the operation and analysis of Oracle relational database software as well as MS SQL Server, DBMS standards, and data retrieval methodologies
+ Knowledge of workforce management software and tools, such as Compass, Workday, or SAP, preferred.
**Desired Qualifications** _- Summary of knowledge, experience and education required._
+ Master's in business administration or related field of study is a plus.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Workforce Management
Dollar Tree

**Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce, and reporting on operational performance and productivity. We are looking for a dynamic, collaborative, and analytical-minded professional who is ready to jump in with the team to drive the evolution of our department.
**Essential Functions:**
+ Manage end-to-end workforce management responsibilities for all assigned queues/departments
+ Collaborate and nurture relationships with internal customers operations departments
+ Generate daily, weekly, monthly, and annual forecasts
+ Review forecast accuracy, and make proactive recommendations to minimize variances
+ Clean forecast data weekly and monthly to maintain forecast accuracy
+ Recommend proper contact center staffing levels
+ Project staffing level shortages and overages
+ Capacity Planning for assigned departments
+ Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is meeting deliverables and deadlines.
+ Track all agent movement and attrition
+ Report on agent schedule adherence, attendance, conformance
+ Report on sourcing and attrition impact to the short-term and long-term forecasts
+ Track and report on agent performance and productivity
+ Analyze and report on operational KPIs
+ Manage Commission / Payroll for assigned departments
+ Analysis of productivity, occupancy, service levels, call volume, schedule efficiency and staff trends, providing recommendations as required to the business
+ Drive process improvement requirements and ad-hoc WFM projects
+ Create optimized plans for cross-functional teams across all contact channels: Voice / Chat / Email / SMS
+ Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet KPI requirements.
+ Highlight and communicate key metrics impacting current operations and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience
+ Conduct complex root-cause analyses to understand variances and inform future planning
+ Conduct ad-hoc analyses to answer both operational and workforce-related questions
+ Attend and provide insights and recommendations to internal team and department meetings
**Position Requirements** :
+ Bachelor's degree in Business, Economics, Mathematics, Statistics or related field preferred
+ Analytical-minded and fully grasps the value of using data to drive business decisions
+ Prior workforce management experience preferred, but not required
+ Highly skilled critical thinker and creative problem solver
+ Highly organized and efficient
+ Strong attention to detail
+ Collaborative, patient, and empathetic when working with others
+ Willingness to learn a unique and evolving system
+ Ability to take direction and willingness to implement specific practices
+ Ability to communicate verbally and in writing across all levels of the organization and with clients
+ Able to explain technical concepts to a non-technical audience
+ Advanced Microsoft Excel skills
+ Ability to thrive in a fast-paced, dynamic environment
+ Contact center experience preferred, but not required.
**General Compensation Disclosure**
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
Salary Range: $55,000-$0,000
**Pay Range:**
41,420.00- 55,955.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

**Role Overview**
**Sodexo** is seeking a **Project Manager - Workforce Management** who will be responsible for the successful delivery of workforce management projects that improve productivity, engagement, and operational efficiency. This role will oversee all aspects of project execution-including planning, scheduling, resource coordination, risk management, and communication-ensuring initiatives are completed on time, within scope, and aligned with business goals. Our corporate division oversees the administrative, finance, human resources, information technology, legal, marketing, recruiting, sales, and supply functions at Sodexo. Holding a corporate role places you at the core of all Sodexo's operations.
*This is a **remote** role with the successful candidate residing anywhere in the United States. Occasional travel will be required based on business needs.
**What You'll Do**
+ Manage project governance for small to mid-size projects, ensuring alignment with approved methodologies.
+ Develop and maintain project documentation including Project POPs, Charter Lites, and governance reports.
+ Lead workforce management projects through all phases of the lifecycle-initiation, planning, execution, and closure and define scope, objectives, and deliverables; develop detailed project plans and timelines.
+ Support vendor selection, evaluation, and contract/SOW development processes.
+ Collaborate with HR and IT to align system design with workforce strategy and compliance requirements.
+ Assist in developing change management, training, and communication plans for new systems or processes.
+ Coordinate project deployment and rollout activities with business and technical teams.
+ Define and track pilot success criteria; manage pilot planning, rollout, and transition to business operations.
**What We Offer**
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
+ Medical, Dental, Vision Care and Wellness Programs
+ 401(k) Plan with Matching Contributions
+ Paid Time Off and Company Holidays
+ Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
**What You Bring**
+ Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
+ Excellent organizational, communication, and interpersonal skills.
+ Skilled in issue resolution, risk mitigation, and project scope control.
+ Strong analytical and problem-solving capabilities.
+ Familiarity with workforce management and HR technology platforms (UKG preferred).
+ Proven ability to manage multiple priorities and meet tight deadlines.
+ Collaborative mindset with strong relationship-building skills across business and technical teams.
+ High attention to detail with a proactive, results-driven approach.
+ PMP, CAPM, or similar certification preferred.
+ Experience working in large, matrixed organizations (e.g., Sodexo or comparable) is a plus.
**Who We Are**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form ( .
**Qualifications & Requirements**
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years
**Location** _US-MD-NORTH BETHESDA_
**System ID** _ _
**Category** _General Management_
**Employment Status** _Full-Time_
_Exempt_
**Posted Range** _$56300 to $ _
**Company : Segment Desc** _CORPORATE STAFF_
_Remote_

**Overview**
The Workforce Management Industrial Engineer will help to establish guidelines and best practices that will enable ATI Physical Therapy's 900+ distributed outpatient Physical Therapy clinics to optimally staff to meet the needs of our patients while also ensuring ATI is the employer of choice for Physical Therapy Professionals.
This will include designing workflows, creating SOP's and engineering labor standards, establishing roster guidelines for all clinics based on each clinic's unique characteristics, innovating schedule templates and tools, working closely with the Field, Finance and TA to create annual plans and budgets, and optimizing staffing levels across the organization.
The ideal candidate for this role will leverage their skills, including: analytics, problem solving and solution development, strategic planning, project management, FP&A, and presentation development / storytelling.
This is a remote position with travel required to ATI Physical Therapy locations across the US.
**Responsibilities**
Process Improvement and Labor Standards
* Determine optimal process workflows and create best practices and SOP's.
* Lead innovating, developing, piloting, and implementing workflow innovations over time.
* Establish engineered labor standards for all operational and clinical processes throughout our distributed outpatient Physical Therapy locations.
* Own and manage updates to these standards over time, while modeling both the operational and financial impact of process changes and innovation that occur over time and incorporating those changes into labor standards.
Scheduling
* Learn and understand current scheduling tools and practices within the ATI environment, then establish a roadmap for process and technology improvement to bring ATI to best-in-class scheduling practices.
* Support innovating, developing, piloting, and implementing a scheduling engine over time.
Budgeting
* Analyze financial and operational data to quantify potential improvements and ensure alignment with organizational objectives.
* Lead the creation of a staffing model and roster guidelines for each individual clinic to optimize the right mix of clinicians and support staff based on the unique characteristics and attributes that impact each clinic. Manage these guidelines over time and continue to refine and enhance them through new learnings.
Stakeholder Engagement
* Foster strong relationships with key stakeholders to understand their needs and challenges to gather insights and perspectives.
* Communicate the value proposition of proposed solutions to gain buy-in and facilitate implementation.
* Create, monitor, and report on new KPI's to ensure adoption and execution of best practices.
**Qualifications**
**Minimum Education** **Required:**
* Bachelor's degree in Industrial Engineering or relevant field of study
**Minimum Experience** **Required:**
* Minimum of 3 years of experience in Industrial Engineering
**Preferred:**
* Multi-site healthcare and/or retail organization experience preferred
* Workforce management experience preferred
**Knowledge Skills and Abilities:**
* High level of adaptability, creativity, and problem-solving ability in a dynamic healthcare environment.
* The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
* Proven track record of successfully collaborating with colleagues from diverse departments.
* Analytical skills with the ability to translate data into actionable insights and measurable outcomes.
**Licenses and Certifications:**
**Required:** None
**Preferred:** MOST Certified
**Virtual Employee?**
Yes
**Salary Range**
$80,000-101,000
**Location/Org Data : Dept Number**
CORPIL
**ReqID** _ _
**Job Locations** _US-IL-Downers Grove_
**Job Category** _Corporate - Operations Support_
**Pay Class** _Full Time_

**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
The Manager of Workforce Management and Productivity is responsible for developing and executing strategic workforce planning and labor productivity initiatives across the IL/IN Region of Trinity Health, including Loyola Medicine and Saint Joseph Health System. This role partners closely with nursing and clinical leadership to establish department-specific productivity goals, monitor performance, and drive continuous improvement in labor efficiency.
The ideal candidate will leverage tools such as UKG Dimensions Healthcare Analytics, Tableau, and internal benchmarking systems to ensure accurate tracking of volumes and productive hours, appropriate targets, and performance to goal. This individual will also lead training, reporting, and performance review sessions, and collaborate with Trinity Health's national workforce management team to enhance reporting strategies and productivity outcomes.
**Key Responsibilities:**
+ Partner with facility and division leaders, Clinical and Finance, to identify productivity improvement opportunities and recommend actionable solutions.
+ Lead the development and implementation of labor productivity targets aligned with Trinity Health service line standards.
+ Provide strategic input on the use of labor management systems and web-based tools for tracking labor costs and units of service.
+ Facilitate monthly, quarterly, and annual planning sessions with operations and nursing teams to align staffing strategies with organizational goals.
+ Deliver training and support to frontline leaders on labor productivity tools, data interpretation, and performance management.
+ Monitor daily and weekly productivity metrics using UKG and Tableau dashboards; lead annual target reviews and recalibrations.
+ Support the Regional Director of Finance Operations and VPs Finance at the individual hospitals in setting and tracking cost savings targets.
+ Develop and maintain policies, procedures, and systems that support cost reduction and efficient labor utilization.
+ Provide monthly KPIs and quarterly scorecards to leadership.
+ Assist in the development and delivery of training programs for UKG Healthcare Analytics and Extensions.
**Required Qualifications:**
+ Bachelor's degree in a relevant field
+ Minimum of 3 years of experience in workforce management, productivity analysis, or healthcare operations
+ Experience working in a matrixed healthcare organization
+ Proficiency with labor management systems (e.g., UKG Dimensions, Kronos, etc.)
**Preferred Qualifications:**
+ Master's degree in Business Administration, Healthcare Administration, Accounting, Finance, or related field
+ 3+ years of experience in a leadership or management role
+ Strong background in healthcare operations and clinical collaboration
Loyola, we know you're more than your job. We see you and all of your potential. That's why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits. at Loyola, what's important to you, is important to us. Join our family.
+ Benefits from Day One
+ _Daily Pay_
+ Competitive Shift Differential Pay
+ Career Development
+ Tuition Reimbursement
+ On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
+ Educational Stipend
+ _Certification reimbursement (up to 1 certification)_
+ Referral Rewards
Compensation:
Pay range: $74,776- $115,918
_Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._
Trinity Health Benefits Summary ( Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** MBI (T2)
**Job Family:** Program Delivery and Execution
**Skills:**
Customer Service,People Management,Schedule Adherence,Scheduling
**Experience:**
5 + years of related experience
**Job Description:**
The WFM Analyst will perform duties and responsibilities including (but not limited to):
+ Leadership
+ Communicate with management and operations team to ensure compliance with WFM standards
+ Collaborate with operations team to develop service level standards and determine best practices in workforce management and service levels
+ Communicate orally and in writing sufficient to identify problem areas and make recommendations for improvement on system changes that impact call volumes, staffing levels, schedule efficiency and service level metrics
+ Create process and procedure flows, data driven reports and presentations to identify improvement opportunities
+ Participate in and/or lead small group process improvement initiatives related to enhancing workforce management processes and increasing communication with Site Management
+ Experienced in Customer Acceptance Testing Procedures
+ Lead projects/initiatives to completion
+ Scheduling
+ Create and publish training and work schedule scenarios
+ Manage changes to schedules to ensure adequate daily resource coverage
+ Oversight and management of day-to-day schedule exceptions
+ Process management requests for modifications of scheduling events such as meetings, trainings, etc.
+ Resolve scheduling issues with care center operations personnel
+ Managing Real-time / Intra-day
+ Provide real-time monitoring and workforce management techniques to make intra-day adjustments to achieve business objectives
+ Monitor attendance and schedule adherence
+ Maintain running report of attendance incidents
+ Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans to achieve business objectives for a multi-site operation
+ Adhere to scheduled tasks to include Adherence Reports, Health Checks, Intra-Day / End of Day Reports, Email Responses, Skilling Requirements, Change Request Forms
+ Forecasting
+ Model hourly and daily forecasts based on historical data
+ Gather data to develop call volume and staffing forecasts
+ Performing other related duties as required or assigned
**Desired Knowledge, Skills, Abilities:**
As an ideal candidate for this role, YOU have:
+ An ability to maintain a flexible work schedule including up to one hour prior and one hour after opening and closing care center times, including possible weekend coverage
+ An ability to flex work schedule to include an AM or PM work schedule, including Saturdays
+ An ability to work remote in a quiet, secure location
+ An ability and willingness to learn new software applications
+ Skills in complex problem solving, judgment, critical thinking and decision making
+ An ability to be highly organized with an emphasis on accuracy and timeliness
+ An ability to organize information and have attention to detail and accurately follow procedures
+ An ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time
+ An ability to effectively communicate orally and in writing with co-workers, management team, other departments, vendors, and outside agencies, including being sensitive to professional ethics
**This program only accepts US citizens and/or Green Card Holders. The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.**
**Required Qualifications:**
+ Bachelor's Degree or equivalent years of related experience
+ 5+ years of demonstrated WFM experience utilizing strong quantitative, analytical, and technical aptitude skills, preferably with multi-site operations
+ Experience with Genesys Cloud software
+ Workforce Management (WFM): Forecasting, scheduling, adherence monitoring, and intra-day/real-time adjustments
+ Callbacks: Setup and management of callback queues, timing thresholds, and customer experience parameters
+ Accounts: Best practice for account creation, termination, skilling and queues
**Additional Job Description**
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**_Role Overview:_**
As Senior Manager Workforce Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure the Workforce Management (WFM) function delivers maximum value to the business. You manage the performance, drive engagement, and foster development of WFM leaders, while ensuring the implementation of best practices and innovative solutions.
This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 4 - 10 days per month. We are only considering candidates within a commutable distance to this location and are not offering relocation assistance at this time.
**_About the role:_**
+ Define and execute departmental plans in alignment with Workforce Management strategy and client requirements
+ Oversee end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy
+ Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement
+ Act as primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions
+ Manage escalations, resolve complex challenges, and provide guidance on critical decision-making
+ Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution
+ Lead implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals
+ Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes
+ Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency
+ Lead and mentor WFM managers and their teams, ensuring a high-performance culture and continuous professional growth; several direct reports
**_About you:_**
+ 8 years (we'd love more!) of experience in workforce management for call centers, with at least 3 years in a senior leadership role required
+ BA/BS/BBA degree in Business, Management, or related field preferred. CPA desired
+ Comprehensive knowledge of Workforce Management principles, methodologies, and best practices
+ Expertise in WFM tools (e.g., IEX, Verint), data analysis platforms, and reporting
+ Strong analytical skills with the ability to translate data into actionable strategies
+ Exceptional communication, presentation, and stakeholder management skills, with the ability to influence and negotiate at senior levels
+ Proven ability to manage complex, multi-client environments and drive results under tight deadlines
+ Ability to identify and solve complex problems by leveraging appropriate resources within or outside the department
+ Proven track record in driving large-scale WFM initiatives and process improvements
#LI-Hybrid
**_Company Overview_**
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users' needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
**_Company Benefits and Perks:_**
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Bonus Program
+ Pension and Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Sr. Analyst, Workforce Management
**Overall Job Summary**
This position is responsible for managing Tractor Supply's enterprise Workforce Management (WFM) application with ownership spanning administration, configuration, implementation, and Field support for labor exceeding $800M+ across all TSC locations. The Sr. Analyst, Workforce Management is highly experienced in operational processes and staffing strategies to effectively manage automated labor scheduling for the 37,000+ Team Members across our 2,000+ Tractor Supply locations. This position also leads direct support to all TSC locations to ensure optimal scheduling, financial, and operational excellence and closely collaborates with business partners in Stores Productivity, Labor Planning, HR, and Finance on a regular basis to drive continuous improvement.
**Essential Duties and Responsibilities (Min 5%)**
+ Manage the Workforce Management enterprise application, including system configuration, incoming data feeds, seasonal trend adjustment, and monitoring performance of the tool. Partner with internal and external resources to ensure the application is configured according to business requirements.
+ Lead direct support between Stores and the Store Support Center for all issues, improvements, and inquiries within labor planning, staffing, and scheduling functions.
+ Provide reporting to field and executive audiences on labor management metrics on a weekly, monthly, and quarterly basis. Develop analyses and recommendations to support changes to the labor management models.
+ Provide labor allocation and Payroll segmentation support to ensure that Store labor is properly distributed and planned across all locations as the business changes.
+ Coach and train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary service
+ Oversee documentation, testing, and training aimed at increasing end user acceptance and fluency with the new application. Create and maintain procedures and communications related to the Workforce Management application and related business practices
+ Collaborate with internal partners to mine and analyze quantitative and qualitative workforce and operational data, generating reports and insights that lead to operational decisions.
+ Identify gaps and engage in continuous improvement efforts in workforce systems.
**Required Qualifications**
_Experience_ : 5+ years of workforce management application administration and/or program management experience. Retail store experience in a management or HR related role along with UKG Pro, LaborPro, Reflexis, Logile, Alteryx, or PowerBi experience is a plus.
_Education_ : Bachelor's degree (Finance, Business Administration, Analytics, IT, or related field) from an accredited college or university. Any suitable combination of education and experience will be considered.
**Preferred knowledge, skills or abilities**
+ Proven workforce application administration experience
+ A deep understanding of Tractor Supply policy, procedures, and culture required
+ Strong verbal communication skills with field operators as well as executives and other leadership
+ Ability to identify root cause issues within systems and translate into functional business improvements
+ Good organizational and time management skills
+ Ability to work independently and with little supervision
+ UKG Pro, LaborPro, Reflexis, Logile, Alteryx, or PowerBi experience a plus
**Working Conditions**
+ Hybrid / Flexible working conditions
+ Occasional travel required
**Physical Requirements**
+ Sitting
+ Standing (not walking)
+ Walking
+ Kneeling/Stooping/Bending
+ Driving a vehicle
+ Reaching overhead
+ Lifting up to 20 pounds
**Disclaimer**
_This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._
**Company Info**
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visitthis link ( for more specific information about the benefits and leave policies applicable to the position you're applying for.
**ALREADY A TEAM MEMBER?**
You must apply or refer a friend through our internal portal
Click here ( Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
Learn More
**EMPOWERMENT**
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
**OPPORTUNITY**
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
Join Our Talent Community
**Nearest Major Market:** Nashville

Description & Requirements

Maximus is currently looking for a Senior Workforce Management Specialist at the Phoenix, AZ location. This position is responsible for providing proactive, solutions-oriented support for the contact center management and WFM team.

Essential Duties and Responsibilities:

- Performs various production control activities including gathering and filing records.

- Determines operational sequences required to produce products.

- Assists in resolving production conflicts while maintaining scheduled requirements.

- Assists in communicating deadlines to all internal departments and external suppliers.

- Reviews job orders, shipping needs and material requirements before developing operational sequences.

- Prepares and reviews production reports.

- Provides guidance and work leadership to less-experienced Planners.

- Participates in special projects as required.

This position requires work to be performed Sunday-Thursday during the hours of 3:00PM and 11:30PM EST.

Maximus employees who have completed at least six months in their current position are eligible to apply for a posted position, and any exceptions to the six-month minimum are handled on a case-by-case basis by that specific project.

The six-month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

Minimum Requirements

- High School diploma or equivalent required, Bachelor's degree preferred

Workforce management experience and familiar with tools such as Aspect, Genesys, etc.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .