172,067 Callcentre jobs in the United States
Remote Customer Support - Inbound Calls - Property Taxes
36701 Selma, Alabama
ModSquad
Posted 3 days ago
Job Viewed
Job Description
We Could Use Someone Like You in Our Crew.
ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money.
This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience.
Key Responsibilities:
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money.
This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience.
Key Responsibilities:
- Respond to customer inquiries via inbound phone calls
- Answer questions about the client's services and sign-up process
- Provide updates on existing accounts and service status
- Deliver empathetic, informative, and accurate support
- Monday - Friday: 6 AM - 5 PM
- Self-schedule 20 hours per week (minimum)
- 90-days (as needed)
- A pleasant and professional phone presence
- Previous call center experience preferred, but not required
- Strong multitasking and research skills
- Curiosity and willingness to learn new information daily
- Positive, energetic individuals who take pride in helping others
- A dedicated laptop or desktop with Windows 10 or newer
- Minimum of 8 GB RAM
- Wired internet connection (Ethernet required )
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace for taking calls
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
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0
Health Advocate - Inbound/ Outbound Calls, Healthy Outcomes Team
17108 Harrisburg, Pennsylvania
CVS Health
Posted 5 days ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.
As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.
You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.
Your key responsibilities are:
- Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
- Working through barriers that stand in the way of our members' good health
- Delivering the best member experience through professional empathetic conversations
- Provide important education to members to help them make good health decisions that improve their health
- Accurately document conversations in the member's health record
Your key abilities are:
- High-energy engagement to provide exceptional service
- Empathetic, curious, with an enthusiasm for learning
- Knowledge retention and recall to answer questions and resolve issues
- Desire to understand and meet our members' needs and escalate issues for resolution
- Speed and efficiency to meet business metrics and goals.
- Ability to handle pressure and to stay calm and positive in all situations
- Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
- Ability to absorb and apply new and changing information.
- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
**Required Qualifications**
- Professional communication skills
- Strong active listening and interpersonal skills
- High computer literacy, including ability to troubleshoot issues
- Proficiency with Windows and web-based applications and digital communication tools
- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
- Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
**Preferred Qualifications**
- Bilingual or multilingual candidates heavily preferred.
- Experience with HEDIS screening measures
- Experience with behavior change
- 2 years' experience with call center or outreach involving members/consumers
- 3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
**Education**
High School Diploma or equivalent G.E.D.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/15/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.
As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.
You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.
Your key responsibilities are:
- Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
- Working through barriers that stand in the way of our members' good health
- Delivering the best member experience through professional empathetic conversations
- Provide important education to members to help them make good health decisions that improve their health
- Accurately document conversations in the member's health record
Your key abilities are:
- High-energy engagement to provide exceptional service
- Empathetic, curious, with an enthusiasm for learning
- Knowledge retention and recall to answer questions and resolve issues
- Desire to understand and meet our members' needs and escalate issues for resolution
- Speed and efficiency to meet business metrics and goals.
- Ability to handle pressure and to stay calm and positive in all situations
- Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
- Ability to absorb and apply new and changing information.
- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
**Required Qualifications**
- Professional communication skills
- Strong active listening and interpersonal skills
- High computer literacy, including ability to troubleshoot issues
- Proficiency with Windows and web-based applications and digital communication tools
- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
- Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
**Preferred Qualifications**
- Bilingual or multilingual candidates heavily preferred.
- Experience with HEDIS screening measures
- Experience with behavior change
- 2 years' experience with call center or outreach involving members/consumers
- 3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
**Education**
High School Diploma or equivalent G.E.D.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/15/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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1
Service / Help Desk / Technical Support
Columbus, Indiana
Agility Partners
Posted 1 day ago
Job Viewed
Job Description
A little about this gig:
Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients. This is an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment. The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues. Youll work collaboratively with multiple internal teams while delivering an outstanding support experience.
Provide exceptional service to colleagues by promptly addressing technical issues related to computer systems, hardware, and software.
Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.
Accurately document interactions and resolutions in the appropriate systems to ensure knowledge sharing and continuity across the team.
Collaborate with internal support teams to resolve complex issues and improve service desk processes.
The Ideal Candidate:
The ideal candidate would bring the following:
Proven customer service skills with the ability to build rapport in a professional setting.
Experience providing technical support for hardware, software, and systems in a high-volume environment.
Strong troubleshooting skills with the ability to run diagnostics and determine root causes.
Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality).
Strong written and verbal communication skills for documentation and follow-up.
Reasons to Love It:
Benefits: 50% of the cost of premiums
Medical
Dental & Vision
401K enrollment after 6 months of employment with Agility Partners
Agility Partners is seeking a qualified Service Desk Specialist to fill an open position with one of our banking clients. This is an exciting opportunity to combine technical troubleshooting expertise with exceptional customer service skills in a fast-paced, high-volume environment. The ideal candidate will be passionate about helping others, adept at diagnosing and resolving technical issues, and committed to building strong relationships with colleagues. Youll work collaboratively with multiple internal teams while delivering an outstanding support experience.
Provide exceptional service to colleagues by promptly addressing technical issues related to computer systems, hardware, and software.
Respond to incoming requests via phone or instant message, run diagnostics, and determine effective solutions.
Accurately document interactions and resolutions in the appropriate systems to ensure knowledge sharing and continuity across the team.
Collaborate with internal support teams to resolve complex issues and improve service desk processes.
The Ideal Candidate:
The ideal candidate would bring the following:
Proven customer service skills with the ability to build rapport in a professional setting.
Experience providing technical support for hardware, software, and systems in a high-volume environment.
Strong troubleshooting skills with the ability to run diagnostics and determine root causes.
Ability to work both independently and collaboratively to meet performance goals (e.g., handle time, availability, quality).
Strong written and verbal communication skills for documentation and follow-up.
Reasons to Love It:
Benefits: 50% of the cost of premiums
Medical
Dental & Vision
401K enrollment after 6 months of employment with Agility Partners
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2
Project Manager - Technical Support Services/Help Desk
20080 Washington, District Of Columbia
St. George Tanaq Corporation
Posted 7 days ago
Job Viewed
Job Description
Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**
View Now
3
Technical Support
Remote
$22 - $27 per hour
Next Level Door & Millwork Inc
Posted 1 day ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Next Level Door & Millwork, Inc. is a reputable supplier and installer of residential, custom and commercial builder products in the Southwestern United States. Through our experience, craftsmanship and use of the latest technology, we have become synonymous with the best products and service in the industry. No detail or client is too large or small. We’re determined to exceed expectations.
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4
Technical support
Remote
$18 - $25 per hour
Content crux
Posted 4 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Content Crux is a full-service creative design and technical consulting agency . We hold a strong track record of delivering a positive ROI. Content Crux Ltd. is a creative consulting and digital marketing agency that provides a broad range of services tailored to helping businesses enhance their online presence. Great
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5
Technical Support
Remote
Parks Hospitality Holdings
Posted 11 days ago
Job Viewed
Job Description
We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.
Key Responsibilities- Provide technical support via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
- Walk customers through step-by-step solutions in an easy-to-understand manner.
- Document issues, resolutions, and customer interactions in the support system.
- Escalate complex problems to higher-level support or engineering teams when necessary.
- Assist in setting up, configuring, and maintaining customer accounts or systems.
- Stay updated on company products, services, and industry technology trends.
- Deliver excellent customer service with patience, empathy, and professionalism.
- Proven experience in a technical support or help desk role (remote experience preferred).
- Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
- Familiarity with networking, cloud applications, and troubleshooting tools.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently in a remote environment.
- Strong problem-solving and critical-thinking skills.
- High-speed internet connection and reliable home office setup.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
- Knowledge of remote desktop applications and support tools.
- Basic understanding of IT security practices.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
- Flexible remote work environment.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and training.
- Supportive and collaborative team culture.
Company Details
PHH is a group with extensive experience and solidity in the real estate and hospitality sector, and we have a portfolio of developments that denote the group's experience and solidity. Since our creation, we have developed more than 10 million square meters built in the industrial, housing, commercial, and hospitality categories. We are the only developer in Mexico, vertically integrated, with capacity to source, develop, build, and manage a diverse portfolio of assets.
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6
Technical Support
Remote
$57000 - $74000 per year
PHOTAVIA
Posted 15 days ago
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Job Description
Description
We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.
As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.
Responsibilities:- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
- Document and track customer issues to ensure timely resolution and customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Assist in testing new product features and updates to ensure quality and functionality.
- Deliver product training and guidance to customers on technical aspects and best practices.
- Contribute to the development of knowledge base articles and support documentation.
- Participate in continuous learning and training to stay updated on technical advancements.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication skills and ability to explain technical information clearly to non-technical users.
- Customer-oriented mindset with a focus on providing high-quality technical support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and strong problem-solving skills.
- Experience in customer service or technical support roles is a plus.
- Knowledge of media production technologies and software is desirable.
- Proficiency in using help desk software and customer support tools.
Company Details
PHOTAVIA is a unique video content company. We are time travelers. We are moviemakers with purpose. PHOTAVIA creates all-inclusive short video experiences via art/photography, part video/musical experience, part education and part history. Science: We follow the science that shows pleasant thoughts invoked by visual memory triggers can be of therapeutic benefit to individuals, caregivers and families dealing with dementia, Alzheimer’s, and PTSD, among others. Art: Our lifelong learning tools that we are developing continuously can reduce anxiety and stress, create reminiscence, and ignite inter-generational conversations with "art that triggers memories”.
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7
Technical Support
Remote
$26 - $53 per hour
Vontier Corporation
Posted 21 days ago
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Job Description
Description
We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.
Responsibilities- Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
- Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
- Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
- Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
- Educate customers on product features and best practices to enhance their experience and satisfaction.
- Perform routine maintenance checks and updates on software as needed to prevent technical issues.
- Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in a technical support role or similar customer-facing position.
- Solid understanding of computer systems, mobile devices, and other tech products.
- Strong problem-solving skills with a focus on customer satisfaction and empathy.
- Excellent verbal and written communication skills, with a clear and professional demeanor.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with ticketing systems and customer relationship management (CRM) tools.
Company Details
Vontier Corporation is an industrial technology company focused on mobility solutions, providing hardware and software for fueling, vehicle repair, and other related services. They operate in the mobility ecosystem, offering solutions for convenience stores, car washes, EV charging, and fleets. Vontier was spun off from Fortive in 2020 and is headquartered in Raleigh, North Carolina.
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8
Technical Support
91715 City Of Industry, California
LTS - Video Solutions for Security Professionals
Posted 1 day ago
Job Viewed
Job Description
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demos and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; partner with internal teams proactively.
- Answer calls and emails regarding technical support requests and log into ticketing systems.
- Perform other duties as assigned
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimum supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving, and team player mindset is a plus
- Proactive and enthusiastic to excel
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
- 1+ Years of Professional Experience in technical support or related areas
- Experience in the security system industry is highly desired
- A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
- Preferred certificate: CompTIA A+
- Fresh graduates will also be considered
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