29,337 Callcentre jobs in the United States
Help Desk Technician (Help Desk Technical Support 2) - 25340
Posted 15 days ago
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Job Description
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Anticipated Salary Range: $40,562.00 - $65,000.00
Security Clearance: TS/SCI
Level of Experience: Mid
This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. The program is scheduled to launch in early 2026 and due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required.
What You Will Do
+ Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
+ Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
+ May route calls to product line specialists.
+ Maintains and updates records and tracking databases.
+ Alerts management to recurring problems and patterns of problems.
What We Are Looking For: Minimum Qualifications
+ AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
+ Active TS/SCI government security clearance required to star
Preferred: Bonus Points For
+ Relevant industry certifications (as applicable)
+ Prior experience in defense, aerospace, or government contracting
+ Proficiency with specialized tools or software aligned to the role
+ Demonstrated ability to work collaboratively in multidisciplinary teams
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.
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Help Desk Analyst I | Tier 1 Technical Support
Posted today
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Responsibilities:
- Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.
- Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.
- Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.
- Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.
- Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.
- Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.
- Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.
- Assist with the internal document management system, offering training and support during system upgrades and transitions.
- Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.
- Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction. Requirements - At least 2 years of experience in a Tier 1 technical support or help desk role.
- Proficiency in troubleshooting hardware, software, and basic network issues.
- Familiarity with Active Directory, including password resets and user account management.
- Experience supporting Microsoft Office 365 applications.
- Ability to handle a high volume of service tickets efficiently, using platforms like Freshdesk or similar.
- Basic knowledge of network troubleshooting, including IP configurations and connectivity issues.
- Strong communication and customer service skills to effectively assist internal users.
- Willingness to learn and adapt to new technologies, including Citrix, Cisco Meraki, and Cisco firewalls. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Technical Support
Posted today
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**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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Technical Support
Posted today
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
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Technical Support
Posted 2 days ago
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Job Description
Are you ready to launch your career in IT? TEKsystems is seeking a motivated and customer-focused individual with 0-2 years of experience to join our team as a Technical Support Specialist. This is a fantastic opportunity to gain hands-on experience, grow your technical skills, and make an impact in a fast-paced environment.
About the Role
As a Technical Support Specialist, you'll be responsible for resolving technical issues, supporting end-users, and contributing to the success of our IT operations. You'll receive training, work with experienced professionals, and be part of a team that values collaboration, innovation, and service excellence.
Responsibilities Include:
+ Troubleshooting hardware, software, and network issues via phone, email, and in-person support
+ Logging and tracking support tickets in Salesforce and escalating as needed
+ Providing timely and effective solutions to internal and external customers
+ Collaborating with team members to improve systems and processes
+ Assisting with product testing and documentation
+ Meeting performance goals across chat, phone, and email support channels
Qualifications:
+ A+ certification or equivalent knowledge preferred
+ Basic understanding of networking concepts
+ Strong communication and problem-solving skills
+ Ability to work independently and as part of a team
+ Customer service mindset with attention to detail
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Technical Support Call Center Representative
Posted today
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Job Description
About Harvest Right
Harvest Right is a Utah-based company dedicated to helping people preserve food and reduce waste with innovative freeze-drying technology. As the leading manufacturer of at-home freeze dryers, we make it possible for families, small businesses, and outdoor enthusiasts to extend the life of food while maintaining its nutrition and flavor. Our team is passionate about quality, innovation, and customer satisfaction, and we take pride in making a meaningful impact on how people store and enjoy food.
Overview
We are looking for motivated, customer-focused individuals to join our technical support team. As a Technical Support Customer Service Representative, you'll be the first point of contact for customers with technical questions or issues. You'll handle inbound phone calls, troubleshoot product concerns, and provide outstanding service with patience and professionalism.
This is an entry-level role with growth potential, offering a competitive base rate and generous performance bonuses.
Duties
- Provide exceptional support for all inbound customer calls.
- Make outbound calls as needed to follow up with customers and resolve open issues.
- Escalate tickets to the appropriate Tier Support level when issues cannot be resolved at your level.
- Record detailed and accurate customer information in the ticketing system.
- Manage a high volume of calls efficiently and professionally.
- Navigate and utilize multiple computer systems and applications throughout the day.
- Consult with your Supervisor regarding complex, unusual, or escalated situations.
- Ensure customer satisfaction by delivering professional, courteous, and effective service.
- Support special projects and initiatives as assigned by management.
- Complete required product knowledge quizzes and maintain a passing score.
- Meet or exceed performance KPIs and expectations as set by management
- Perform other related duties as assigned.
Experience
- Minimum of 1 year of customer service experience (preferred).
- High school diploma or equivalent required.
- Typing speed of 35 WPM or higher.
- Excellent written and verbal communication skills.
- Demonstrated patience, empathy, and professionalism when assisting customers.
- Strong problem-solving and decision-making abilities.
- Effective time management, prioritization, and multitasking skills.
- Ability to exercise sound judgment during high-pressure or stressful situations.
- Skilled in managing complex situations and de-escalating customer concerns calmly and professionally.
- Consistently maintains a positive, empathetic, and professional attitude toward customers and coworkers.
- Basic computer proficiency, including data entry, website navigation, and use of common software applications.
Schedule
- 8-hour shifts, Monday–Friday
- Day shifts with rotating weekends
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
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Technical Support Call Center Manager
Posted today
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Job Description
Description:
Technical Support Call Center Manager
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at
The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.
Responsibilities:
- Oversee all call center operations and staff
- Prepare work schedules and adjust staffing based upon volume forecasts
- Hire and onboard new team members
- Enable and motivate staff to provide a high level of customer satisfaction
- Ensure that team members meet company standards for professionalism
- Monitor and address responsiveness for tasks
- Prioritize and escalate tasks based upon multiple factors
- Evaluate performance through reporting and analysis
- Proactively effect change by improving management and processes
- Develop agents and supervisors through training and mentoring
- Collaborate with other managers to satisfy customers and achieve company goals
Requirements:
- Management or supervisory experience in a call center
- College degree or course credits in management, administration or supervisory area
- Effective use of Microsoft Office and business applications
- Experience with analyzing staff and business data and effecting changes based upon that data
- Handles change with a positive attitude
Optional Skills:
- Ability to remotely manage team members
- Experience as an agent in a call center for technical products or services
- Basic SQL knowledge
Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.
Optional Dental and Eye Care Coverage Available.
Requirements:
- Management or supervisory experience in a call center
- College degree or course credits in management, administration or supervisory area
- Effective use of Microsoft Office and business applications
- Experience with analyzing staff and business data and effecting changes based upon that data
- Handles change with a positive attitude
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Technical Support Specialist
Posted 5 days ago
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We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our customers. You will play a crucial role in ensuring customer satisfaction and resolving technical issues efficiently.
Responsibilities:- Respond to customer inquiries and provide technical support via phone, email, or chat
- Diagnose and troubleshoot technical issues
- Guide customers through the resolution process
- Collaborate with the technical team to escalate complex issues
- Document and track customer interactions and resolutions
- Proven experience as a Technical Support Specialist or similar role
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Knowledge of help desk software and remote support tools
- Technical certifications are a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support
- Ability to work in a fast-paced environment
- Competitive salary
- Healthcare benefits
- Opportunities for career growth
- Dynamic and collaborative work environment
Company Details
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Technical Support Representative
Posted 18 days ago
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Job Summary:
As a Remote Technical Support Representative, you will be the first point of contact for our clients who need assistance with our products and services. Your primary responsibility will be to provide exceptional customer service while diagnosing and resolving technical issues in a timely manner. You will work closely with other team members and departments to ensure customer satisfaction and improve the overall user experience.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with team members to escalate unresolved issues and contribute to continuous improvement efforts.
- Stay updated on product knowledge, new features, and technical developments to provide accurate information to customers.
- Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
- Participate in training sessions and team meetings to enhance skills and share best practices.
Qualifications:
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Proven experience in a technical support role or customer service position.
- Strong understanding of computer systems, mobile devices, and various software applications.
- Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Exceptional communication skills, both verbal and written, with a focus on customer service.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with remote access tools and ticketing systems is an advantage.
What We Offer:
- Competitive salary and benefits package.
- Flexible work hours and the opportunity to work from home.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.
The Traveling Traveler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us in making a difference and helping our customers navigate the world of technology!
Company Details
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