478 Call Center jobs in Los Gatos

Our client, a technology company best known for designing and manufacturing graphics processing units (GPUs), but its scope goes far beyond gaming graphics, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer support department, providing essential assistance to customers and vendors. The ideal candidate will have excellent communication skills, a mature mindset, and strong problem-solving abilities, which will align successfully in the organization.
**Job Title:** Call Center Agent
**Location:** Santa Clara, CA
**Pay Range: Up to $32 per hour**
**Shift:**
**What's the Job?**
+ Answering world-wide incoming calls supporting customers and vendors, addressing inquiries and concerns while providing information about products and services.
+ Making outbound calls as needed for follow-up support and ensuring customer satisfaction.
+ Documenting and tracking customer interactions in the system, ensuring all information is accurate and up-to-date.
+ Resolving customer complaints or issues by identifying the problem and providing appropriate solutions.
+ Collaborating with team members and supervisors to continuously improve customer service processes.
**What's Needed?**
+ Excellent verbal and written communication skills.
+ Strong attendance record is required.
+ 3+ years of experience in a customer service role.
+ Ability to handle confidential matters with discretion.
+ Critical thinker with excellent problem-solving skills.
**What's in it for me?**
+ Opportunity to work in a fast-paced environment with a supportive team.
+ Continuous training and development for personal and professional growth.
+ Engagement in meaningful work that makes a difference in customer experiences.
+ Collaboration with a diverse range of colleagues and partners.
+ Potential for career advancement within the organization.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Description
Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call for immediate consideration.
- Answering inbound calls from customers
- Listening attentively to customer concerns and questions
- Providing accurate information about products and services
- Resolving customer issues and complaints effectively
Requirements
- Answering inbound calls from customers
- Listening attentively to customer concerns and questions
- Providing accurate information about products and services
- Resolving customer issues and complaints effectively
- Processing orders, returns, or other transactions as needed
- Upselling or cross-selling products based on customer needs
- Maintaining detailed customer records within the CRM system
- Identifying and escalating complex issues to supervisors
- Following established call center procedures and scripts
- Adhering to quality standards and performance metrics
TalentMatch®
­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Night - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care's mission is to heal humanity through science and compassion, one patient at a time. The Facilities Services division plays a key role in helping Stanford Health Care accomplish this mission. With a fast-paced, tech-savvy, and lean culture that focuses on goals, metrics, and continuous improvement, Facilities Services provides non-clinical operational support to Stanford Health Care and other Stanford Medicine entities to ensure safe and successful non-clinical operations 24/7 and plan for the organization's future facility needs.
Facilities Services Response Center (FSRC) encompasses the five independent response centers that support the full scope of Facilities Services. As a unit, FSRC provides a broad range of operational support across Stanford Medicine.
As the driving force behind Stanford Health Care Facilities Services Response Center, you'll lead a high-performing team that directly supports the clinical mission through seamless, behind-the-scenes operational excellence. This is a role where every call matters, and your leadership directly impacts patient experience, staff efficiency, and system-wide performance.
You will have a seat at the table with stakeholders across engineering, facilities, ambulatory clinics, and executive leadership - making this an ideal position for someone who thrives in high-visibility, high-impact environments. The role offers a rare blend of strategic influence and tactical execution and is perfect for someone who wants to be a bridge-builder, change agent, and culture driver all in one.
The ideal candidate is a resilient, emotionally intelligent leader who thrives in complex, dynamic environments. You are not just organized - you are operationally obsessed, with an eye for data-driven improvement, an instinct for triaging high-stakes escalations, and a passion for coaching others to be their best. You will be instrumental in optimizing workflows and driving operational excellence, utilizing your keen eye for data-driven improvement to implement innovative technological solutions. You know how to balance urgency with empathy, ensuring that each interaction - whether with frontline staff or senior stakeholders - reflects Stanford Medicine's commitment to excellence and compassion.
You are energized by process but motivated by people. You foster trust through accountability, celebrate wins loudly, and lead from the front when the pressure is on - whether during an emergency response activation or a routine day of high call volumes. If you're looking to lead a team that is mission-critical, deeply collaborative, and constantly evolving, this is the role for you.
**This is a Stanford Health Care job.**
**A Brief Overview**
Under the direct supervision of the MGR-Fac Call Center, dispatches or manages a team that dispatches Facilities Personnel to emergency and non-emergency calls for service. Answers incoming phone calls and operates a computer dispatch system, monitors Enterprise Asset Management System (EAMS), and inputs incident reports into the computer system as needed. This position will be based in Menlo Park, CA but there are other Stanford Medicine Facilities Call Center sites around the San Francisco Bay Area that this position may need to visit and provide oversight of at times. Work schedules may include weekends and after-hours, including times when emergency response or special events may result in working outside of or beyond normally scheduled times, including being available to participate in on-call leadership rotation programs as needed.
**Locations**
Stanford Health Care
**What you will do**
+ Call Center and Service Request Operations Management:- Oversee the day-to-day operations of the call center, ensuring that requests are handled promptly, accurately, and in compliance with established protocols.- Monitor call and digital media volumes and routing to optimize staffing levels and maintain efficient response times.- Collaborate with IT and relevant departments to ensure call center technologies and systems are effective and properly utilized.- May supervise and lead a team of agents dedicated to addressing engineering, maintenance, property, and facility management requests.- Provide guidance, support, and performance feedback to ensure the team delivers exceptional customer service to internal stakeholders, including clinic staff and administrative personnel.- Organize regular team meetings, training sessions, and performance evaluations to support professional development and maintain high service standards.
+ Engineering, Maintenance, and Facility Management Support:- Ensure a patient-centered approach in addressing engineering and facility-related requests, emphasizing empathy, professionalism, and responsiveness.- Implement quality assurance programs, including call monitoring, to ensure adherence to best practices and service standards in the handling of maintenance and property-related inquiries.- Drive Standard Work excellence across entities
+ Communication and Stakeholder Engagement:- Act as a liaison between the Site Support Services business unit and various internal stakeholders, including Ambulatory Clinics, Administrative Facilities, Engineering, HTOC, and FSRC teams.- Provide regular feedback and insights to relevant departments to support continuous improvement in engineering, maintenance, and facility management.- Communicate effectively with HTOC and FSRC leadership to ensure a cohesive approach to patient support and issue resolution.
+ Process Improvement and Service Enhancement:- Identify opportunities for process improvement and develop strategies to streamline call center operations while enhancing the quality of support provided.- Analyze data and metrics related to call center performance and patient satisfaction to identify trends and areas for improvement.- Collaborate with stakeholders, including HTOC and FSRC, to implement initiatives that enhance the efficiency of engineering, maintenance, and facility management processes.
**Education Qualifications**
+ High School Diploma or GED equivalent. Required
+ Bachelor's Degree from an accredited college/university. Preferred
+ Relevant experience in lieu of degree may be considered.- Relevant experience in lieu of degree is in addition to the experience requirements for this position.
**Experience Qualifications**
+ Three (3) years of progressively responsible work experience. Required
**Required Knowledge, Skills and Abilities**
+ Emergency Protocols: Understand emergency response protocols, including procedures for police, fire, medical emergencies, and other critical incidents.
+ Geographical Knowledge: Familiarity with local geography, landmarks, and street layouts to provide accurate directions to responders and callers.
+ Legal and Ethical Standards: Knowledge of legal and ethical guidelines related to privacy, confidentiality, and data protection in emergency communications.
+ Emergency Services Operations: Understanding of how different emergency services (police, fire, medical) operate and collaborate in emergency situations.
+ Communication Systems: Familiarity with radio systems, computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers.
+ Medical and First Aid Basics: Basic understanding of medical terminology and first aid procedures to assist callers in medical emergencies until responders arrive.
+ Crisis Management: Knowledge of crisis management techniques, including de-escalation, handling distressed callers, and managing high-stress situations.
+ Multilingual Skills: Proficiency in multiple languages can be incredibly valuable in diverse communities to effectively communicate with callers who may not speak English fluently.
+ Active Listening: The ability to listen attentively, gather relevant information from callers, and ask clarifying questions to provide accurate details to responders.
+ Clear Communication: Effective verbal and written communication skills to relay information clearly and succinctly to emergency personnel and callers.
+ Multi-Tasking: Skill in managing multiple tasks simultaneously, such as answering calls, entering information into dispatch systems, and coordinating responses.
+ Critical Thinking: Analytical skills to assess situations quickly, prioritize responses, and make informed decisions based on available information.
+ Empathy and Compassion: Skill in empathizing with callers in distress and providing emotional support while gathering necessary details.
+ Problem Solving: Ability to assess complex situations, determine appropriate courses of action, and adapt to changing circumstances.
+ Computer Proficiency: Competence in using computer systems, CAD software, and databases for data entry, information retrieval, and incident tracking.
+ Time Management: Efficiently allocate resources, prioritize tasks, and manage time effectively to ensure timely responses to emergencies.
+ Stress Tolerance: The ability to remain calm and focused under high-pressure situations and effectively manage stress during busy shifts.
+ Quick Decision-Making: Make swift and accurate decisions while processing incoming information and coordinating responses.
+ Team Collaboration: Work effectively within a team environment, collaborating with emergency responders, law enforcement, and other personnel.
+ Situational Awareness: Maintain awareness of ongoing incidents, personnel locations, and available resources to provide accurate information.
+ Adaptability: Quickly adapt to changing circumstances, evolving information, and new technologies in emergency response.
+ Attention to Detail: Precisely record and relay information to ensure accurate documentation of incidents and actions taken.
+ Professionalism: Maintain a professional demeanor, adhere to ethical standards, and exhibit excellent customer service skills.
+ Resilience: Ability to cope with emotionally challenging situations and maintain composure while dealing with distressing calls.
**Preferred Knowledge, Skills and Abilities**
+ Previous experience in a similar setting and role.
**Licenses and Certifications**
+ CADL - California Driver's License - Valid and In State required Upon Hire
**These principles apply to ALL employees:**
**SHC Commitment to Providing an Exceptional Patient & Family Experience**
_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._
_You will do this by executing against our three experience pillars, from the patient and family's perspective:_
+ Know Me: Anticipate my needs and status to deliver effective care
+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
+ Coordinate for Me: Own the complexity of my care through coordination
#LI-MH2
**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**
Base Pay Scale: Generally starting at $44.60 - $57.99 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards ( and significant events ( .

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:

* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)

Job Requirements:

* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.

Job Benefits:

* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Rotating - 08 Hour (United States of America)
Located in the heart of Silicon Valley, Stanford Health Care's (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.
Relief Call Center Dietetic Assistants starting pay is $30.22 per hour.
Shift Information
- Day Shift - 5:55 am - 2:25 pm
- Mid shift - 11:30 am - 8:00 pm
- Evening Shift - 12:35 pm - 9:05 pm
- Rotating 4 - 8-hour shifts
A Relief Position does not have a set schedule, guaranteed hours, or benefits. While Relief employees may be included on the work schedule released every two weeks, many of their hours will come from a supervisor's same-day call to come into work when needed. Relief Call Center Dietetic Assistant employees must be available to work both weekend days and two days during the week.
After passing competency checks, Relief employees are eligible to apply for Part-Time or Full-Time Food positions, which have guaranteed hours and full benefits. All frontline Call Center Dietetic Assistants start as Relief workers.
**This is a Stanford Health Care job.**
**A Brief Overview**
Receives phone calls in an off-site call/service center environment from hospital patients (or their families/caregivers) who are requesting Room Service for meal ordering; take orders and answer questions about menu items available for ordering and delivery to their rooms; assists them by entering orders for menu selections into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions; provides exemplary service and customer care.
Relationships with Others
- Employees in this class have regular telephone time with patients, visitors, clinical staff, and/or the public and in-person contact with co-workers.
Supervision Received
- While learning work standards, processes, and procedures, employees receive supervision and support from a supervisor or manager. As proficiency increases, supervision becomes general.
- Employees in this class receive general supervision from a supervisor or manager who assigns work verbally or through written instructions (ie., standard of work) to provide structure and guidelines for assigned tasks and quality, and quantity expected, deadlines, and priority of assignments.
- Employees perform the work as instructed and consult with the supervisor or manager for decision or help on deviations, problems, and unfamiliar situations not covered by instructions.
- Work is reviewed by the supervisor or manager occasionally by observation and document review for accuracy, adequacy, timeliness, and conformance to instructions, work standards, guidelines and procedures.
- Employees in this class follow all applicable regulatory requirements, department procedures and standards, and SHC policies while performing the work.
**Locations**
Stanford Health Care
**Education Qualifications**
+ High school diploma, or GED equivalent
**Experience Qualifications**
+ One (1) or more years of customer service, food service, and/or call-center experience.
**Required Knowledge, Skills and Abilities**
+ A practical knowledge of nutrition and medical terminology is desirable.
+ Basic computer skills and ability to quickly learn and become proficient in the use of menu ordering software.
+ Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
+ Strong interpersonal and customer service skills and ability to providing outstanding service at all times.
+ Ability to learn and work within established standards, policies and procedures affecting assigned work.
+ Ability to read and write and follow oral and written instructions.
+ Ability to answer telephones courteously.
+ Ability to communicate clearly, both verbally and in writing, and be understood by individuals of various ages.
+ Ability to maintain confidentiality and abide by all acceptable standards in safeguarding information to respect and protect patient privacy.
+ Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations.
+ Good problem-solving skills and negotiation skills to work with patients in selecting meals that meet the guidelines of their diet order.
**These principles apply to ALL employees:**
**SHC Commitment to Providing an Exceptional Patient & Family Experience**
_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._
_You will do this by executing against our three experience pillars, from the patient and family's perspective:_
+ Know Me: Anticipate my needs and status to deliver effective care
+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
+ Coordinate for Me: Own the complexity of my care through coordination
**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**
Base Pay Scale: Generally starting at $0.22 - 34.06 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards ( and significant events ( .