35,751 IT Support jobs in the United States

Network Support
Work Location Lawrenceville, GA 30043 (Onsite)
Interview mode Either Web Cam or In Person

Job Description: The Network Support focus will be helping resolve support tickets surrounding VoIP, port/cable checks, Wireless network connectivity issues for staff, faculty, and students, UPS replacements, inventory/data gathering, and other various duties.

This role has the ability to be a hybrid role, but does require on-site attendance during normal business hours (8a-5p EST), after-hours work, and up to 2 days remote, with Director approval. During the on boarding and learning process, it will be expected the role would be on-site.

Under broad supervision, combines strong technical skills with knowledge of network administration. Provides technical support to development team members. Work on one or more projects of high complexity within areas of expertise.
• Collaborate with the Network Team and Department Director to ensure network security and connectivity.
• Provide end-user support for Tier-1 and Tier-2 level network issues based on business priorities.
• Assist in deploying/maintaining core switches/routers.
• Deploy, maintain, and manage telephone system: SIP (session initiation protocol) , PRI (primary rate interface), and VoIP (voice over internet protocol).
• Maintain host name servers and their IP addresses which include DNS (domain named service) and DHCP (dynamic host configuration protocol).
• Maintain VLAN and IP address schemas.
• Ensure proxy authentication through NPS (network policy service) and Radius.
• Resolve escalations on an array of end-user telephony issues, and wireless and wired networking problems.
• Configure/deploy/troubleshoot WAPs (wireless access points) and their controllers and management systems.
• Be on-call 24x7 in case of emergency network issues and to handle any outages relating to the network/telephony.
• Manage day-to-day administration of Campus Switches, Routers, and Firewall and their supporting applications.
• Document completed projects and tasks.
• Insure efficiency, security, reliability, usability, and scalability of network equipment through proactive monitoring and automation.
• Research and make recommendations to improve networking and telecommunications standards and processes.
• Maintain VoIP Call Center, hunt groups, and call routing.
• Ability to troubleshoot complex network issues with little intervention from others or documentation.
• Other duties as assigned.

Qualifications:
• 4 Year / Bachelor's Degree, or equivalent experience.
• Ten years of experience working with IP networks and supporting systems.
• Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation, troubleshooting, and problem resolution (or equivalent experience with similar hardware/software). Skill Required / Desired Amount of Experience Candidate Experience Last Used Cisco Catalyst family of switches, enterprise networking and routing Required 5 Years IP networks and supporting systems Required 8 Years Palo Alto firewalls and Cisco VPN Required 3 Years Remote implementation, troubleshooting, and problem resolution Required 5 Years

1) Onsite Network support for Head Quarters Network and Wireless users 2) Perform service management functions such as Incident, Service request, Change and Problem management3) Configure, implement, and troubleshoot Data Center, Distribution Centers LAN and WAN Network components Competencies: Wireless Network Security, CNS_Network Security_Cisco Experience (Years): 6-8 Essential Skills: • E3 - Experience in Cisco Enterprise Network LAN and WAN administration including Cisco ACI, and Non ACI Nexus and Catalyst Switches, and Cisco Routers including SD-WAN• E3 - Administration of Palo Alto, Cisco ASA, and Fortigate Firewalls• E2 - Experience in perform Cisco IOS upgrade and Hardware refresh Projects• E2 - F5 Administration including VIP pools, members, policies, for virtual servers etc • E1 - Experience in Meraki Network LAN and Wireless administration Desirable Skills: Experience in Enterprise Network AdministrationExperience and Transformation and Lifecycle ProjectsExperience in Retail and Warehouse Network Administration

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

• You focus and center your work around giving a high level of service.
• You are empathetic, responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set.
• You feel that everyone deserves dignity and respect.
• You consistently pay attention to details.
• You collaborate well in a diverse and cross-functional workplace

• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, for diagnosing and resolving hardware and software issues.
• Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
• Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking.
• Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
• User Account Management: Modify and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
• Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge-base articles.
• IT Policies and Compliance: Enforce company IT policies and procedures and ensure compliance with relevant regulations, such as data protection and privacy laws.
• Onboarding Logistics: Manage and lead onboarding and IT training for new hires and offboarding logistics for retrieving equipment.
• A/V Support: Manage and support local A/V Operations.
• Meeting and Event Support: Manage IT requirements for all staff meetings and events, including setup and troubleshooting of audio-visual equipment.
• After Hours Support: Participate in an on-call rotation schedule for IT support and monitoring/ alerting activities, which involve after-office hours and weekends.
• Site IT Operations and Maintenance: Set up workstations for new or transferred employees, upkeep of conference room equipment, managing ticket queue, and performing network checks.
• Continuous Improvement: Stay updated with the latest technologies, trends and advancements. Propose and implement improvements to enhance the agency's IT infrastructure and support services.
• Other duties as assigned

• At least 3 years of experience in a customer-facing IT support function.
• Bachelor's or Associate's degree in a related field or completion of IT trainings certifications
• Strong familiarity with MacOS, Windows, iOS and Android operating systems and devices.
• Strong experience and knowledge in troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices.
• Proven experience in IT support
• Strong knowledge of PC and Mac laptops, smartphones, network management, and phone systems.
• Excellent troubleshooting skills and the ability to resolve technical issues promptly.
• Experience with password management, software applications, and vendor management.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Commitment to maintaining confidentiality and security of sensitive information.
• Comfortable and culturally competent in working with LGBTQ communities
• Able to work 4 days onsite and 1 day flexible/remote, depending on needs
• Have on-call availability for urgent IT issues.
• Able to travel to SFCHC's San Francisco work locations
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations, including proof of latest Covid-19 vaccine and seasonal flu.

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in IT support, preferably in a healthcare or community service-based setting
• Fluency in English, Competency in a second language.
• Experience working in an FQHC or other type of Community Health Center.

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development

1. Technical, analytical and personal skills.
2.  Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration.
3. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
4. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment.
5. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches.
6. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP).
7. Cisco Access Control Server (ACS) 802.1X end point administration.
8. Conducts core services installs and management of Virtual LAN’s (VLAN) enterprise wide.
9. Performs life cycle management of all network assets.
10. Manages enterprise network architecture, routing, routed, metro-e LAN’s and VRF’s.
11. 10 years of Cisco experience.
12. Knowledge of wireless controllers.
13. ISC2 Certified Information Systems Security Professional.

Network Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Aruba is seeking a skilled Network Support Engineer to provide technical expertise for our industry-leading networking solutions. This mid-level position focuses specifically on HPE Aruba ClearPass, AirWave, and Central On-Prem platforms. You will troubleshoot network security issues, manage customer escalations, and ensure high availability and performance of HPE Aruba solutions.

As a Network Support Engineer, you will directly contribute to customer satisfaction and retention by resolving complex technical issues and ensuring network reliability. Your expertise will help maintain HPE Aruba's reputation for excellent product quality and support, directly impacting our market position in the enterprise networking sector.

Key Responsibilities

• Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management).
• Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues.
• Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave.
• Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem.
• Collaborate with enterprise customers, partners, and internal teams to resolve critical issues.
• Perform root cause analysis (RCA) for recurring network security and management issues.
• Assist customers with software upgrades, patches, and migrations.
• Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability.
• Document troubleshooting procedures and best practices.
• Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions.

Qualifications

Education and Experience

• Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent.
• 4-6 years of experience in network engineering and support roles.
• Experience with enterprise networking equipment, preferably HPE Aruba products.

Technical Skills

• Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control.
• In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards.
• Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions.
• Experience with AirWave and Central On-Prem for network monitoring and management.
• Solid understanding of TCP/IP, VLANs, routing, and switching.
• Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues.
• Familiarity with Python, Bash, and automation tools (a plus).
• Excellent problem-solving abilities, technical documentation skills, and customer communication.
• Proven ability to manage critical customer escalations in fast-paced environments.

Preferred Certifications

• Aruba Certified ClearPass Professional (ACCP).
• Aruba Certified Mobility Professional (ACMP).
• Aruba Certified Network Security Expert (ACNX).
• Aruba Certified Switching Professional (ACSP).
• Other security/network certifications (CCNP, Palo Alto, etc.).

#LI-Hybrid

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Job Description
Must Have Technical/Functional Skills
u Cisco certifications are required.
u Minimum of 5 years' experience with Palo Alto NGFW.
u Minimum of 10 years' network engineering experience.
u Must align with client standard business hours - between 8AM-5PM Monday - Friday Eastern Time
u Must be available for on-call rotation for after-hours support

Roles & Responsibilities
u Expert knowledge of Cisco hardware (switches, routers) and IOS
u Expert knowledge of Palo Alto Next Generation Firewall
u Expert knowledge of Cisco Client
u Expert knowledge in networking technologies such as wireless, MPLS, Private IP, TLS SIP
u bility to create and maintain highly detailed infrastructure documentation including systems diagrams and architectural assessments for support, audit, compliance and disaster recovery purposes
u bility to serve as a Subject Matter Expert (SME) and thought leader for other members of the IT team
u Knowledge of Data Center technologies including storage-FC, FCIP, virtualization (VMWare), Nexus, and Cisco's Unified Computing System (UCS)
u bility to support and/or lead proof-of-concept efforts

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Network Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Aruba is seeking a skilled Network Support Engineer to provide technical expertise for our industry-leading networking solutions. This mid-level position focuses specifically on HPE Aruba ClearPass, AirWave, and Central On-Prem platforms. You will troubleshoot network security issues, manage customer escalations, and ensure high availability and performance of HPE Aruba solutions.

As a Network Support Engineer, you will directly contribute to customer satisfaction and retention by resolving complex technical issues and ensuring network reliability. Your expertise will help maintain HPE Aruba's reputation for excellent product quality and support, directly impacting our market position in the enterprise networking sector.

Key Responsibilities

• Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management).
• Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues.
• Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave.
• Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem.
• Collaborate with enterprise customers, partners, and internal teams to resolve critical issues.
• Perform root cause analysis (RCA) for recurring network security and management issues.
• Assist customers with software upgrades, patches, and migrations.
• Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability.
• Document troubleshooting procedures and best practices.
• Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions.

Qualifications

Education and Experience

• Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent.
• 4-6 years of experience in network engineering and support roles.
• Experience with enterprise networking equipment, preferably HPE Aruba products.

Technical Skills

• Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control.
• In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards.
• Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions.
• Experience with AirWave and Central On-Prem for network monitoring and management.
• Solid understanding of TCP/IP, VLANs, routing, and switching.
• Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues.
• Familiarity with Python, Bash, and automation tools (a plus).
• Excellent problem-solving abilities, technical documentation skills, and customer communication.
• Proven ability to manage critical customer escalations in fast-paced environments.

Preferred Certifications

• Aruba Certified ClearPass Professional (ACCP).
• Aruba Certified Mobility Professional (ACMP).
• Aruba Certified Network Security Expert (ACNX).
• Aruba Certified Switching Professional (ACSP).
• Other security/network certifications (CCNP, Palo Alto, etc.).

#LI-Hybrid

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Sr. Network Support Engineer

Contract 6 months temp-to-perm

Active Secret Clearance Required

ONSITE - Ft Huachuca , Phoenix, Arizona

Pay Rate: $60-$75/h

Certifications Required:

• Network Certification which shall meet or exceed a CCNA

• Require active DoD IAT Level II (i.e. Security+) certification or equivalent prior to start.

ALTA IT Services is seeking a Sr. Network Support Engineer to join our AGUN team in Fort Huachuca, AZ. This is an exciting opportunity to bring your skills to the table and learn new skills as well.

This program is a highly demanding mission and requires expert technical and professional management to support the Army's global wide area network and security infrastructure. You will be supporting a large and complex network migration and operations for the US Army. This role will include leadership of operations support staff and directing operational support activities for a global network.

PRIMARY RESPONSIBILITIES:

• Operate and maintain secure network solutions operated as a centralized enterprise capability for the US Army.

• Partner with key stakeholders and technical experts to perform legacy environment discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global network.

• Analyze and understand secure wide area connectivity inclusive of underlay, overlay, and transport design that supports performance, quality of service, security, and mission requirements.

• Support secure access solutions leveraging zero trust network access (ZTNA) including support for creation of new access policies and maintenance of existing policies.

• Integrate capacity planning and scaling of network and security stack environments into the overall operational support processes and staff.

• Collect, investigate, and identify network optimization strategies and techniques to meet capacity and performance standards.

• Work with information assurance teams and the AGUN cybersecurity service provider (CSSP) to ensure compliance to DoD standards to assist with maintenance of the network security posture.

BASIC QUALIFICATIONS:

• Minimum of a Bachelor's degree with 8+ years' experience or Master's degree with 6+ years of experience (additional years of directly applicable experience may be accepted in lieu of a degree).

• Require network certification which shall meet or exceed a CCNA (comparable vender certification accepted upon review).

• Require active DoD IAT Level II (i.e. Security+) certification or equivalent prior to start.

• Heavily experienced in patching, upgrading, and lifecycle refresh of network devices.

• Demonstrated experience with networking concepts and protocols: LAN, WAN, BGP, TCP/UDP, IPSec, VPN, Routing(L2/L3), and Firewalls.

• Demonstrate experience in one or more of the following enterprise network management tools such as Palo Alto Panorama, Cisco Prime, Cisco DNA, or Junos Space.

• Demonstrate experience in system hardening of network infrastructure to include DoD STIG implementation.

• Must have experience in working with two or more of the following vender network technologies: Cisco, Juniper, Palo Alto, Dell, or AppGate.

• Experience with the following protocols: SFTP, SSH, SCP, SNMP, NTP.

• Must be able to work as part of a team to lead troubleshooting and resolve complex network issues.

• Excellent written and verbal communication skills.

PREFERRED QUALIFICATIONS:

• Certified Cisco Network Professional (CCNP) or equivalent.

• Experience with virtualized network devices and infrastructure

• Hands on experience with Cisco SD-WAN.

• Hands on experience with Palo Alto Next Generation Firewalls (NGFW)

• Knowledge and use of NetSecOps technologies including git, Gitlab CI/CD, Ansible, Terraform, and network element managers

• Demonstrate expertise in design and improvement of complex and geographically enterprise networks.

• Expert knowledge of US Army security requirements for network infrastructure

#M2

#LI-AP1

#DI-AP1

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.