11,732 Network Support jobs in the United States

Network Support
Work Location Lawrenceville, GA 30043 (Onsite)
Interview mode Either Web Cam or In Person

Job Description: The Network Support focus will be helping resolve support tickets surrounding VoIP, port/cable checks, Wireless network connectivity issues for staff, faculty, and students, UPS replacements, inventory/data gathering, and other various duties.

This role has the ability to be a hybrid role, but does require on-site attendance during normal business hours (8a-5p EST), after-hours work, and up to 2 days remote, with Director approval. During the on boarding and learning process, it will be expected the role would be on-site.

Under broad supervision, combines strong technical skills with knowledge of network administration. Provides technical support to development team members. Work on one or more projects of high complexity within areas of expertise.
• Collaborate with the Network Team and Department Director to ensure network security and connectivity.
• Provide end-user support for Tier-1 and Tier-2 level network issues based on business priorities.
• Assist in deploying/maintaining core switches/routers.
• Deploy, maintain, and manage telephone system: SIP (session initiation protocol) , PRI (primary rate interface), and VoIP (voice over internet protocol).
• Maintain host name servers and their IP addresses which include DNS (domain named service) and DHCP (dynamic host configuration protocol).
• Maintain VLAN and IP address schemas.
• Ensure proxy authentication through NPS (network policy service) and Radius.
• Resolve escalations on an array of end-user telephony issues, and wireless and wired networking problems.
• Configure/deploy/troubleshoot WAPs (wireless access points) and their controllers and management systems.
• Be on-call 24x7 in case of emergency network issues and to handle any outages relating to the network/telephony.
• Manage day-to-day administration of Campus Switches, Routers, and Firewall and their supporting applications.
• Document completed projects and tasks.
• Insure efficiency, security, reliability, usability, and scalability of network equipment through proactive monitoring and automation.
• Research and make recommendations to improve networking and telecommunications standards and processes.
• Maintain VoIP Call Center, hunt groups, and call routing.
• Ability to troubleshoot complex network issues with little intervention from others or documentation.
• Other duties as assigned.

Qualifications:
• 4 Year / Bachelor's Degree, or equivalent experience.
• Ten years of experience working with IP networks and supporting systems.
• Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation, troubleshooting, and problem resolution (or equivalent experience with similar hardware/software). Skill Required / Desired Amount of Experience Candidate Experience Last Used Cisco Catalyst family of switches, enterprise networking and routing Required 5 Years IP networks and supporting systems Required 8 Years Palo Alto firewalls and Cisco VPN Required 3 Years Remote implementation, troubleshooting, and problem resolution Required 5 Years

1) Onsite Network support for Head Quarters Network and Wireless users 2) Perform service management functions such as Incident, Service request, Change and Problem management3) Configure, implement, and troubleshoot Data Center, Distribution Centers LAN and WAN Network components Competencies: Wireless Network Security, CNS_Network Security_Cisco Experience (Years): 6-8 Essential Skills: • E3 - Experience in Cisco Enterprise Network LAN and WAN administration including Cisco ACI, and Non ACI Nexus and Catalyst Switches, and Cisco Routers including SD-WAN• E3 - Administration of Palo Alto, Cisco ASA, and Fortigate Firewalls• E2 - Experience in perform Cisco IOS upgrade and Hardware refresh Projects• E2 - F5 Administration including VIP pools, members, policies, for virtual servers etc • E1 - Experience in Meraki Network LAN and Wireless administration Desirable Skills: Experience in Enterprise Network AdministrationExperience and Transformation and Lifecycle ProjectsExperience in Retail and Warehouse Network Administration

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

Job Summary
Responsible for supporting IT Director in all elements related to desktop PC's, laptops, wiring, VOIP, servers, mobile communication devices, and more. Also provide support to end-users, including help-desk calls and on-site support.

Essential Duties and Responsibilities

• Desktop Support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey, Westchester and in the Capital Region.
• Install, configure and maintain computer hardware, including but not limited to PC's/workstations/ laptops, phones, video and sound.
• Assist with wiring.
• End user support, including phone and on-site support for hardware and software issues.
• Technical support, including user training and troubleshooting for PC, server, storage, hardware and software products, including all MS office products and customized software.
• Support and corporate telephone infrastructure, including voicemail system and telephone devices.
• Install/upgrade desktop/ laptop software.
• Apply fixes/patches to software.
• Install/replace computer hardware.
• Support backups.
• Some Microsoft Windows Server support.

• Bachelor's Degree in Computer Science or related field.
• Basic knowledge of Google Suite.
• Fluency with Microsoft Operating Systems and Microsoft Office products required.
• Valid driver license.
• Reliable transportation to travel to Company's 15 locations.
• Experience in troubleshooting desktop applications.
• Strong oral and written communication skills.
• Experience with Windows OS, TCP/IP, and networks.
• Some understanding of Mac/Apple hardware, apps and OS.
• Ability to comfortably interact with all levels of management.
• Ability to support and communicate with end-users at various levels of tech proficiency.
• Ability to add hours on as-needed or on-call basis.

• This position requires travel and physical activity, use of arms, legs and whole body, including lifting, balancing, walking, stooping and handling of materials; both fine and gross motor skills.
• This position requires a pleasant demeanor and a friendly, helpful attitude.
• This position requires good interpersonal and communication skills, as it requires interacting with other employees on a daily basis.

Sr. Network Support Engineer

Contract 6 months temp-to-perm

Active Secret Clearance Required

ONSITE - Ft Huachuca , Phoenix, Arizona

Pay Rate: $60-$75/h

Certifications Required:

• Network Certification which shall meet or exceed a CCNA

• Require active DoD IAT Level II (i.e. Security+) certification or equivalent prior to start.

ALTA IT Services is seeking a Sr. Network Support Engineer to join our AGUN team in Fort Huachuca, AZ. This is an exciting opportunity to bring your skills to the table and learn new skills as well.

This program is a highly demanding mission and requires expert technical and professional management to support the Army's global wide area network and security infrastructure. You will be supporting a large and complex network migration and operations for the US Army. This role will include leadership of operations support staff and directing operational support activities for a global network.

PRIMARY RESPONSIBILITIES:

• Operate and maintain secure network solutions operated as a centralized enterprise capability for the US Army.

• Partner with key stakeholders and technical experts to perform legacy environment discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global network.

• Analyze and understand secure wide area connectivity inclusive of underlay, overlay, and transport design that supports performance, quality of service, security, and mission requirements.

• Support secure access solutions leveraging zero trust network access (ZTNA) including support for creation of new access policies and maintenance of existing policies.

• Integrate capacity planning and scaling of network and security stack environments into the overall operational support processes and staff.

• Collect, investigate, and identify network optimization strategies and techniques to meet capacity and performance standards.

• Work with information assurance teams and the AGUN cybersecurity service provider (CSSP) to ensure compliance to DoD standards to assist with maintenance of the network security posture.

BASIC QUALIFICATIONS:

• Minimum of a Bachelor's degree with 8+ years' experience or Master's degree with 6+ years of experience (additional years of directly applicable experience may be accepted in lieu of a degree).

• Require network certification which shall meet or exceed a CCNA (comparable vender certification accepted upon review).

• Require active DoD IAT Level II (i.e. Security+) certification or equivalent prior to start.

• Heavily experienced in patching, upgrading, and lifecycle refresh of network devices.

• Demonstrated experience with networking concepts and protocols: LAN, WAN, BGP, TCP/UDP, IPSec, VPN, Routing(L2/L3), and Firewalls.

• Demonstrate experience in one or more of the following enterprise network management tools such as Palo Alto Panorama, Cisco Prime, Cisco DNA, or Junos Space.

• Demonstrate experience in system hardening of network infrastructure to include DoD STIG implementation.

• Must have experience in working with two or more of the following vender network technologies: Cisco, Juniper, Palo Alto, Dell, or AppGate.

• Experience with the following protocols: SFTP, SSH, SCP, SNMP, NTP.

• Must be able to work as part of a team to lead troubleshooting and resolve complex network issues.

• Excellent written and verbal communication skills.

PREFERRED QUALIFICATIONS:

• Certified Cisco Network Professional (CCNP) or equivalent.

• Experience with virtualized network devices and infrastructure

• Hands on experience with Cisco SD-WAN.

• Hands on experience with Palo Alto Next Generation Firewalls (NGFW)

• Knowledge and use of NetSecOps technologies including git, Gitlab CI/CD, Ansible, Terraform, and network element managers

• Demonstrate expertise in design and improvement of complex and geographically enterprise networks.

• Expert knowledge of US Army security requirements for network infrastructure

#M2

#LI-AP1

#DI-AP1

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.

Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.

Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

As a Network Support Engineer for Cytracom, your mission is to provide expert technical support for our suite of products, with a primary focus on the ControlOne SASE solution. Your role is crucial in ensuring high customer satisfaction and reducing churn by addressing complex network-related issues and supporting our Support and Customer Experience teams. Your primary responsibility will be to provide expert technical support for the ControlOne platform, addressing issues related to customer network configuration, ZTNA, and compliance enforcement. You will identify, troubleshoot, and resolve customer issues related to ControlOne services and physical equipment, switches, routers, firewalls, ISPs, and other client network configurations.

Responsibilities:

• Troubleshoot and solve tickets using Zendesk: Prioritize tickets based on severity and customer impact.
• Daily multitasking and prioritizing of outbound calls, queue calls, and tickets: Demonstrate effective time management.
• Communicate clearly and efficiently: Maintain professional and clear communication with customers, partners, third-party vendors, ISPs, team members, and teams across the organization.
• Working knowledge of all Cytracom products and integrations: Be proficient in setting up, troubleshooting, and resolving basic to intermediate issues within the Cytracom product base and integrations.
• Escalate tickets timely: Follow escalation protocols to hand off to engineering if necessary based on ticket severity.
• Triage and follow escalation processes: Ensure proper request assistance or hand-off to appropriate teams as necessary.
• Become a product expert: Be a technical guru and inform the team and cross-team members on all Cytracom products and integrations.

Requirements:

• BLF Monitoring and Troubleshooting : Actively monitor and troubleshoot BLF issues to ensure accurate status indicators across the network.
• Call Quality Analysis and Resolution : Identify and resolve call quality issues, including static, one-way audio, and call drops, by analyzing factors such as jitter, latency, and packet loss.
• ISP Coordination : Collaborate with Internet Service Providers to resolve connectivity and bandwidth issues impacting VoIP services.
• Comprehensive Network Assessments : Conduct detailed network assessments during UCaaS onboarding, covering bandwidth tests, firewall configurations, and QoS settings.
• Escalation Management : Manage escalations effectively in cases of prolonged issue resolution times or critical customer feedback, ensuring prompt and appropriate responses.
• On-Call Availability : Participate in the on-call rotation and be available for after-hours support as needed.
• Product and Integration Support : Offer comprehensive support for the entire range of Cytracom products and their integrations, ensuring seamless functionality.

Attributes:

• Self-Managed: Proactively takes ownership of tasks and projects, effectively prioritizing and managing time without requiring constant supervision.
• Self-Disciplined: Demonstrates consistent focus and dedication to completing tasks efficiently, maintaining a high level of productivity and reliability.
• Collaborative Team Player: Actively contributes to team efforts, fostering a cooperative and supportive environment to achieve common goals.
• Detail-oriented: Pays meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work to maintain high-quality standards.
• Inquisitive Nature: Displays a natural curiosity and eagerness to learn, continually seeking out new knowledge and innovative solutions to improve performance.
• Commitment to Excellence: Strives for excellence in all endeavors, consistently aiming to exceed expectations and deliver superior results.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

At CompucomStaffing, you're more than just a number. Our employee relationship managers provide ongoing support, career guidance, and reemployment assistance to ensure your success. We are currently seeking a qualified Network Support Engineer to join our team onsite in Madison, WI, focusing on providing exceptional end-user support.

Duties and Responsibilities:

• Manage campus support and travel to branches around Madison to deliver networking assistance.
• Focus on routing and switching primarily to ensure seamless network performance.

Wage Range: The compensation for this role is between $24.75 - $38.95 per hour , with starting pay affected by factors such as skills, education, experience, and other qualifications.

Benefits: Our comprehensive benefit package includes:

• Medical, dental, and vision insurance
• Life and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

Note: This position is W2 only; we do not offer Corp to Corp arrangements and are unable to sponsor H-1B visas at this time.

CompuCom, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer committed to providing equal employment opportunities in all practices. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Job Description

About the Job

You will be aligned with our long-standing client in the Network Support Engineer, The candidate should be aware of the latest trends in this industry as are applicable from a domain and technological perspective

Job title: Network Support Engineer Location: OKLAHOMA CITY, OK

Job Description:

Required Skills and Qualifications:

Understanding of IT and Telecom.

Should have minimum 5+ years in Field Services

Handling basic user troubleshooting, cabling, phone installation.

Need to visit user desk and install phones, cables

Able to understand IP Address, Hostname, DHCP and basic Microsoft windows.

Understand user requirements and able to explain to backend support team.

Field job, interaction with users and travel between cities if needed.

Good understanding of PSTN concepts like, TFN, DID, ANI, etc.

Knowledge of the network & windows components is essential.

Working experience as Vendor

About HR PUNDITS Inc.

HRP is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth. We prioritize customer success and work collaboratively to drive growth, ensuring that each engagement delivers impactful results and long-term value.

Job Description
Must Have Technical/Functional Skills
u Cisco certifications are required.
u Minimum of 5 years' experience with Palo Alto NGFW.
u Minimum of 10 years' network engineering experience.
u Must align with client standard business hours - between 8AM-5PM Monday - Friday Eastern Time
u Must be available for on-call rotation for after-hours support

Roles & Responsibilities
u Expert knowledge of Cisco hardware (switches, routers) and IOS
u Expert knowledge of Palo Alto Next Generation Firewall
u Expert knowledge of Cisco Client
u Expert knowledge in networking technologies such as wireless, MPLS, Private IP, TLS SIP
u bility to create and maintain highly detailed infrastructure documentation including systems diagrams and architectural assessments for support, audit, compliance and disaster recovery purposes
u bility to serve as a Subject Matter Expert (SME) and thought leader for other members of the IT team
u Knowledge of Data Center technologies including storage-FC, FCIP, virtualization (VMWare), Nexus, and Cisco's Unified Computing System (UCS)
u bility to support and/or lead proof-of-concept efforts

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.