3,229 Helpdesk Analyst jobs in the United States

$24.38 - 28.04 /Hr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team.

The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance.

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR.

Responsibilities

• Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs
• Perform local and remote phone and electronic support and incident response to users
• Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc. Investigate recurring issues and provide solutions to address root problem.
• Research support/technical issues through problem tracking system, websites, software manuals, etc. Implement solutions or escalate problems to appropriate parties. Monitor progress until issue is resolved.
• Work closely with team on server, network management, and deployments. Update team on new support issues.
• Provide training on software applications and new initiatives to users. Develop, write, and maintain end-user documentation.
• Interact and collaborate with third-party vendors to manage the resolution of complex client issues.
• Document calls/resolutions; and identify strategies to improve the call handling and resolution process.
• Maintain network and PC preventive maintenance to ensure data integrity.
• Contribute to special projects that will facilitate the growth of the department.
• Perform other related duties and/or projects as assigned

Qualifications

• Minimum of 2 years IT troubleshooting/technical experience. Work experience is preferred, a combination of trainings/school and certifications can help supplement work experience.
• Excellent oral, written, and interpersonal communication skills with a focus on customer service.
• Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless technology, network equipment, servers, and phone systems.
• Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic.
• Strong problem-solving and project management skills. Ability to take initiative.
• Works well under pressure and demonstrates flexibility and sensitivity to changing priorities.

Benefits:

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description:

• Provide technical assistance, support, and advice to end users for hardware, software, and systems.
• Provide hands-on technical assistance to business and technical users.
• Investigate and resolve computer software and hardware problems of users.
• Serve as a contact for level 1 support.
• Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary.
• Determine whether problem is caused by hardware, software, or system.
• Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talk with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic. software or by listening to and following instructions.
• Experienced with a variety of call-tracking software and systems.
• Reads trade magazines and engages in independent study to maintain current industry knowledge.
• Follow quality standards and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken

Required Skills, Experiences, Education and Competencies:

• At least 3 years field experience
• Hardware - Dell Laptops / desktops
• Software - MS O365, Adobe Acrobat, ServiceNow
• Customer service skills are very important.
• Technical troubleshooting skills a must
• Ability to communicate both oral and written.

The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

Job Description:
As a Helpdesk Analyst, you will serve as the first point of contact for users seeking technical assistance over the phone. This Tier 1 role is focused on password resets and application support, not Tier 2 troubleshooting. The position demands strong reliability, customer service skills, and communication abilities to help ensure operational success. While technical knowledge is helpful, people skills and the ability to work well in a team are essential.

Key Responsibilities:

• Provide technical support and guidance to users for hardware, software, and systems over the phone
• Resolve or escalate issues related to software, hardware, and system access
• Utilize diagnostic tools and ask targeted questions to identify and solve issues
• Create and escalate Remedy trouble tickets to Tier 2 support or third-party vendors as appropriate
• Follow established quality standards while maintaining strong customer service etiquette
• Reset or restore user credentials through RACF or Active Directory
• Dispatch service calls and track resolution progress with service providers
• Update technical documentation and knowledge bases as necessary
• Collaborate with both technical and non-technical teams to resolve user issues

Required Skills, Experiences, Education, and Competencies:

• 1+ years of IT Service Desk or Call Center experience
• Strong verbal and written communication skills
• Experience with call tracking and ticketing systems
• Attention to detail and ability to follow documentation
• Ability to support users with minimal technical proficiency
• Basic knowledge of Active Directory user and group management
• Solid understanding of Microsoft Windows 7 and Office 365 environments
• Experience supporting Office 365 features including calendar sharing and delegation
• Excellent organizational skills and team-oriented mindset
• Self-motivated with a customer-first attitude

The hourly range for roles of this nature are $20.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

Description

Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success.

Job Summary

The Helpdesk Analyst oversees and maintains Wego's computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.

Responsibilities

• Set up and manage user accounts and permissions to permit access to a network.
• Uphold and test security and block unapproved access.
• Configure Wego's computer system to meet specific business goals.
• Monitor day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Assist in technical upgrades and maintenance of desktop systems.
• Support testing and deployment of new applications and systems.
• Train and guide staff on hardware and software usage.

Key Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years working in a fast paced on site Help Desk environment.
• Excellent Knowledge of PC and desktop hardware and internal components.
• Familiar with configuring and maintaining Active Directory.
• Hands on experience with Office 365 applications and administration.
• Ability to troubleshoot computer, printer, and network issues.
• Excellent communication skills.
• Working technical knowledge of current protocols, operating systems, and standards.
• Excellent analytical and troubleshooting skills.
• Ability to work under pressure.

Pay Range

$72,000.00 Annually to $72,000.00 Annually

Company Overview At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness. Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon technologies to the US Federal government and its partners. Quick Hits Employees: 300 Operating Locations: Chantilly, VA (HQ); Huntsville, AL; Lexington Park, MD, and other client sites across the US
A day in the life of a Help Desk Analyst: The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and process requests for assistance from users in a pleasant and professional manner. Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures. Ensures log entries of user contacts provide information on faults and problems. Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log. Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures. Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support. Also includes end devices support such as cellular phones, tablets, iPhones and iPads as well as multifunctional devices. This job is for you if you: Possess excellent communication skills, have the ability to logically and quickly break down problems to achieve resolution, are customer service oriented and able explain complex technical issues in a clear and understandable way to the customer, show patience in dealing with difficult customers and be a team player. The ideal candidate will have recent and significant experience of working in an Information and Communication Technology Help Desk.
What we are expecting from you (i.e. the qualifications you must have):

• CompTIA Security+ Certification
• Bachelor's degree in a related IT technical field with 2 or more years of relative experience or equivalent
• Ability to keep up with technical innovations and IT trends
• Exceptional interpersonal and communication skills

Required Level of Security Clearance: Secret No travel required
What we will provide in return: - Competitive health care plans with savings accounts - Dental and vision plans - 401k with 100% company match up to 6%, with immediate vesting on company match - Life and disability insurance - Learning Management System with robust offerings - Tuition Reimbursement Program - Flexible hybrid and remote working arrangements where possible - 13 paid holidays per year - Veterans' focused Employee Resources Group with regular educational sessions and communications - Leadership Development Program with multiple learning options Hexagon US Federal is an Equal Employment Opportunity Employer. We comply with all applicable federal anti-discrimination laws and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability, you may use the following email address, and/or phone number ( to contact us about your interest in employment with Hexagon US Federal.
All qualified applicants will receive consideration for employment without regard to protected veteran status, disability status, or any other protected class covered by federal, state, or local law. Hexagon US Federal participates in E-Verify.

Apply

Description

Help Desk Analyst:

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!

Job Summary:

B&A is looking for a Help Desk Analyst to join a contract with a federal government client in support of an important mission. In this role, you will serve as a key frontline technical resource, responsible for troubleshooting hardware and software issues, managing service requests, and providing exceptional support across a range of end-user technologies, including workstations, mobile devices, and multifunctional peripherals. You will ensure Help Desk operations are run efficiently and in alignment with ITIL-based best practices, focusing on rapid issue resolution, knowledge capture, and continuous service improvement. This is a great opportunity for a detail-oriented, technically capable individual who thrives in a fast-paced, user-facing IT support environment.

Responsibilities:

• Respond to and resolve Tier 1 and Tier 2 technical issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Log and manage service tickets in the IT ticketing system (e.g., ServiceNow, Remedy), ensuring accuracy and completeness of entries.
• Monitor ticket queues , prioritize tasks, and escalate unresolved issues to senior IT staff when necessary.
• Configure and deploy end-user hardware and software , including imaging of laptops/desktops, software installations, and account setups.
• Support mobile device users (e.g., iPhones, iPads, Androids) by troubleshooting connectivity, configuration, and security settings.
• Perform password resets , account unlocks, and user provisioning within Active Directory and other systems.
• Document troubleshooting steps, solutions, and known issues to contribute to the internal knowledge base and process improvement.
• Communicate clearly and professionally with users, providing timely updates and explanations in a user-friendly manner.
• Track and maintain hardware inventory , including laptops, accessories, and peripherals.
• Ensure compliance with IT security policies and procedures , including DoD and organization-specific standards.
• Assist with onboarding and offboarding of personnel by preparing equipment and revoking/assigning system access.
• Follow established change control and incident response processes to maintain continuity and minimize service disruptions.
• Contribute to quality assurance efforts by participating in team meetings, sharing feedback, and recommending process improvements

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent combination of education and 2+ years of experience in IT help desk or technical support roles

Required Skills:

• Proven ability to analyze and resolve issues logically and efficiently
• Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Service Desk
• Experience supporting a wide range of IT end-user hardware and software
• Excellent interpersonal and communication skills , both written and verbal
• Ability to handle multiple tasks, prioritize issues, and work effectively under pressure
• Strong documentation skills and attention to detail

Security Clearance

• Eligible for a secret clearance.

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.

Help Desk Analyst:

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!

Job Summary:

B&A is looking for a Help Desk Analyst to join a contract with a federal government client in support of an important mission. In this role, you will serve as a key frontline technical resource, responsible for troubleshooting hardware and software issues, managing service requests, and providing exceptional support across a range of end-user technologies, including workstations, mobile devices, and multifunctional peripherals. You will ensure Help Desk operations are run efficiently and in alignment with ITIL-based best practices, focusing on rapid issue resolution, knowledge capture, and continuous service improvement. This is a great opportunity for a detail-oriented, technically capable individual who thrives in a fast-paced, user-facing IT support environment.

Responsibilities:

• Respond to and resolve Tier 1 and Tier 2 technical issues related to desktops, laptops, printers, network connectivity, and mobile devices.
• Log and manage service tickets in the IT ticketing system (e.g., ServiceNow, Remedy), ensuring accuracy and completeness of entries.
• Monitor ticket queues , prioritize tasks, and escalate unresolved issues to senior IT staff when necessary.
• Configure and deploy end-user hardware and software , including imaging of laptops/desktops, software installations, and account setups.
• Support mobile device users (e.g., iPhones, iPads, Androids) by troubleshooting connectivity, configuration, and security settings.
• Perform password resets , account unlocks, and user provisioning within Active Directory and other systems.
• Document troubleshooting steps, solutions, and known issues to contribute to the internal knowledge base and process improvement.
• Communicate clearly and professionally with users, providing timely updates and explanations in a user-friendly manner.
• Track and maintain hardware inventory , including laptops, accessories, and peripherals.
• Ensure compliance with IT security policies and procedures , including DoD and organization-specific standards.
• Assist with onboarding and offboarding of personnel by preparing equipment and revoking/assigning system access.
• Follow established change control and incident response processes to maintain continuity and minimize service disruptions.
• Contribute to quality assurance efforts by participating in team meetings, sharing feedback, and recommending process improvements

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent combination of education and 2+ years of experience in IT help desk or technical support roles

Required Skills:

• Proven ability to analyze and resolve issues logically and efficiently
• Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Service Desk
• Experience supporting a wide range of IT end-user hardware and software
• Excellent interpersonal and communication skills , both written and verbal
• Ability to handle multiple tasks, prioritize issues, and work effectively under pressure
• Strong documentation skills and attention to detail

Security Clearance

• Eligible for a secret clearance.

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A's 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization.

Helpdesk Analyst

Pearl Harbor, HI

Lifecycle Solutions Maritime / EX40 / On-site

At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness. Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon technologies to the US Federal government and its partners.

A day in the life of a Help Desk Analyst:

The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and process requests for assistance from users in a pleasant and professional manner. Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures. Ensures log entries of user contacts provide information on faults and problems. Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log. Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures. Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support. Also includes end devices support such as cellular phones, tablets, iPhones and iPads as well as multifunctional devices.

This job is for you if you:

Possess excellent communication skills, have the ability to logically and quickly break down problems to achieve resolution, are customer service oriented and able explain complex technical issues in a clear and understandable way to the customer, show patience in dealing with difficult customers and be a team player. The ideal candidate will have recent and significant experience of working in an Information and Communication Technology Help Desk.

What we are expecting from you (i.e. the qualifications you must have):

• CompTIA Security+ Certification
• Bachelor's degree in a related IT technical field with 2 or more years of relative experience or equivalent
• Ability to keep up with technical innovations and IT trends
• Exceptional interpersonal and communication skills

Required Level of Security Clearance: Secret

No travel required

What we will provide in return:

Competitive health care plans with savings accounts

Dental and vision plans

401k with 100% company match up to 6%, with immediate vesting on company match

Life and disability insurance

Learning Management System with robust offerings

Tuition Reimbursement Program

Flexible hybrid and remote working arrangements where possible

13 paid holidays per year

Veterans' focused Employee Resources Group with regular educational sessions and communications

Leadership Development Program with multiple learning options

Help Desk Administrator

Compensation depends on experience: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

Duties & Responsibilities:

• Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
• Provide internal end-user support and training for Windows-based desktops, software and peripherals
• Generate and update support documentation
• User on-boarding and off-boarding
• Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
• Ability to evaluate new technology for compatibility with current system, processes and procedures
• Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
• Maintains asset tracking and IT inventory
• Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
• Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

• Strong technical skills with PC's
• Ability to explain technical concepts to non-technical users with approachability and empathy
• Experience with installing and troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
• Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
• Experience and knowledge with email system fundamentals.
• Experience with Wi-Fi technology and standards.
• Excellent communication, time management and organizational skill with strong attention to detail.
• Ability to solve problems and interpret variables in situations where only limited standardization exists
• Ability to learn and support new applications
• Self-motivated and able to work without direct supervision or as part of a team.
• A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

• PC, printer, telephone, fax machine, copier, and other office equipment.