60,975 Helpdesk Analyst jobs in the United States
Technical Helpdesk Analyst
28230 Charlotte, North Carolina
ManpowerGroup
Posted 16 days ago
Job Viewed
Job Description
**Job Title: Technical Helpdesk Analyst**
**Location: Remote - within 1hr of Charlotte, NC**
**Pay Range: $21/hour**
**Tech Analyst Helpdesk**
Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony, clinical equipment), software, network (data and voice) and enterprise applications issues/requests in support of internal patient and non-patient care areas. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. General information systems knowledge acquired through education and/or experience.
**Location: Charlotte, NC (within hour driving distance to Charlotte)**
**Pay rate: $21.00/hr**
**Essential Functions**
+ Provides customer service for user issues as they relate to Information Services
+ Able to work as a team member to provide assistance to any staff member where priorities have been assigned by immediate supervisor.
+ Applies appropriate customer service skills to meet Atrium/department initiatives
+ Demonstrates basic written and oral communication skills as needed or when requested - including good listening and verbal skills
+ Produces accurate and complete work while meeting minimum department productivity standards
+ Maintains / meets department standard procedures and documentation requirements
+ As directed, evaluates user environment and prepares the necessary documentation to meet user needs
+ Assists with management of inventory levels for equipment/parts
+ Assists and documents routine maintenance in compliance with current policies and procedures
+ Knowledgeable of internal standard hardware equipment, software applications, and internal supported vendors
+ Learns and performs preventative maintenance, troubleshooting, installation and repair of clinical and non-clinical equipment
+ Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment
+ As directed, coordinates installations with internal Departments to minimize downtime or interruptions
+ Completes required training outlined by the department with a specific focus on maintaining patient safety
+ Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed
+ Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion.
+ This is a 100% phone support environment. The Technical Helpdesk Analyst will provide tech support for all internal teammates, 60-70 calls/day. First level troubleshooting for customers.
+ Meet SLAs for phone time and be comfortable with Windows platforms including Microsoft Office 365.
+ Support Helpdesk Analyst will be trained on how to support internal specific apps but the candidate needs to be able to support Windows apps in general. Basic Windows troubleshooting knowledge is needed/required
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location: Remote - within 1hr of Charlotte, NC**
**Pay Range: $21/hour**
**Tech Analyst Helpdesk**
Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony, clinical equipment), software, network (data and voice) and enterprise applications issues/requests in support of internal patient and non-patient care areas. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. General information systems knowledge acquired through education and/or experience.
**Location: Charlotte, NC (within hour driving distance to Charlotte)**
**Pay rate: $21.00/hr**
**Essential Functions**
+ Provides customer service for user issues as they relate to Information Services
+ Able to work as a team member to provide assistance to any staff member where priorities have been assigned by immediate supervisor.
+ Applies appropriate customer service skills to meet Atrium/department initiatives
+ Demonstrates basic written and oral communication skills as needed or when requested - including good listening and verbal skills
+ Produces accurate and complete work while meeting minimum department productivity standards
+ Maintains / meets department standard procedures and documentation requirements
+ As directed, evaluates user environment and prepares the necessary documentation to meet user needs
+ Assists with management of inventory levels for equipment/parts
+ Assists and documents routine maintenance in compliance with current policies and procedures
+ Knowledgeable of internal standard hardware equipment, software applications, and internal supported vendors
+ Learns and performs preventative maintenance, troubleshooting, installation and repair of clinical and non-clinical equipment
+ Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment
+ As directed, coordinates installations with internal Departments to minimize downtime or interruptions
+ Completes required training outlined by the department with a specific focus on maintaining patient safety
+ Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed
+ Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion.
+ This is a 100% phone support environment. The Technical Helpdesk Analyst will provide tech support for all internal teammates, 60-70 calls/day. First level troubleshooting for customers.
+ Meet SLAs for phone time and be comfortable with Windows platforms including Microsoft Office 365.
+ Support Helpdesk Analyst will be trained on how to support internal specific apps but the candidate needs to be able to support Windows apps in general. Basic Windows troubleshooting knowledge is needed/required
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
0
EHR Helpdesk Analyst 2nd Shift
27709 Research Triangle Park, North Carolina
HighCloud Solutions
Posted 8 days ago
Job Viewed
Job Description
| Title | EHR Helpdesk Analyst 2nd Shift |
| Location | Research Triangle Park, NC (Remote) |
| Duration | 9 Months |
| Interview Type | Webcam Interview Only |
| Job Type | C2C,W2 |
| Job Description | The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. 2nd 3 PM – 11:30 PM
Key Responsibilities
|
| Skill | Required / Desired | Amount | of Experience |
| Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. | Required | 2 | Years |
| Proficient with ServiceNow or other enterprise ticketing systems. | Required | 2 | Years |
| In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). | Required | 2 | Years |
| Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). | Highly desired | ||
| Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). | Highly desired |
Apply Now
1
Remote Tier 2 Helpdesk Analyst - Technical Support
19104 Philadelphia, Pennsylvania
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a dynamic organization experiencing significant growth, is seeking a skilled and dedicated Remote Tier 2 Helpdesk Analyst to provide advanced technical support. This is a fully remote position, allowing you to contribute from the comfort of your home office. You will be responsible for troubleshooting and resolving complex technical issues for end-users, escalating problems when necessary, and ensuring the smooth operation of IT systems. This role requires strong problem-solving abilities, excellent customer service skills, and a comprehensive understanding of hardware, software, and network troubleshooting.
Responsibilities:
Responsibilities:
- Respond to and diagnose complex technical issues reported by end-users via phone, email, or ticketing system.
- Provide in-depth troubleshooting for hardware, software, and network-related problems.
- Escalate unresolved issues to appropriate Tier 3 support teams or external vendors, providing detailed documentation.
- Guide users through step-by-step solutions and clearly communicate technical concepts to non-technical individuals.
- Install, configure, and maintain operating systems, applications, and hardware.
- Assist with user account management, permissions, and access control.
- Document all support interactions, solutions, and knowledge base articles accurately and thoroughly.
- Participate in the creation and delivery of user training materials.
- Monitor system performance and proactively identify potential issues.
- Contribute to the continuous improvement of helpdesk processes and procedures.
- Collaborate effectively with other IT team members in a remote environment.
- Adhere to service level agreements (SLAs) and ensure timely resolution of support tickets.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in a technical support or helpdesk role, with at least 2 years in a Tier 2 capacity.
- Proficiency in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and common network hardware.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a strong plus.
- Must possess a reliable internet connection and a suitable home office environment.
Apply Now
2
Desktop/Helpdesk Support Analyst
99509 Fort Richardson, Alaska
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
TEKsystems is currently seeking a Desktop/Helpdesk Support Analyst for a 6 month contract opening located in Anchorage, AK. Potential to extend or convert permanently.
*Experience with Ticket Resolution/Ticketing Systems, Troubleshooting, Windows OS, Active Directory, Imaging and End-User Support.
Job Description
Resource skills needed:
- Technical expertise with hands-on-fix work with user equipment and issues.
- Windows 10 & 11
- Office 365
- MS Teams
- VOIP (Teams & Cisco) Telephony is a plus
- Good customer service personality in user engagements
- Strong communication skills, verbal, written, and listening
- Collaborative problem-solving skills
- Prior ServiceNow experience is a plus
+ Ticket resolution, troubleshooting, Networking concepts and Imaging experience.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anchorage,AK.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Experience with Ticket Resolution/Ticketing Systems, Troubleshooting, Windows OS, Active Directory, Imaging and End-User Support.
Job Description
Resource skills needed:
- Technical expertise with hands-on-fix work with user equipment and issues.
- Windows 10 & 11
- Office 365
- MS Teams
- VOIP (Teams & Cisco) Telephony is a plus
- Good customer service personality in user engagements
- Strong communication skills, verbal, written, and listening
- Collaborative problem-solving skills
- Prior ServiceNow experience is a plus
+ Ticket resolution, troubleshooting, Networking concepts and Imaging experience.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anchorage,AK.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
Senior Helpdesk Support Analyst
64101 Kansas City, Missouri
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Helpdesk Support Analyst to join their IT team in **Kansas City, Missouri, US**. This role is critical for providing high-level technical support to internal users, resolving complex IT issues, and mentoring junior support staff. You will be responsible for ensuring the smooth operation of our IT infrastructure, maintaining system uptime, and delivering exceptional support experiences.
Responsibilities:
Responsibilities:
- Provide advanced technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues.
- Diagnose and resolve complex technical problems, escalating to specialized IT teams when necessary.
- Install, configure, and troubleshoot a wide range of hardware and software, including operating systems, applications, and peripherals.
- Manage user accounts, permissions, and access to various IT systems.
- Develop and maintain IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.
- Train and mentor junior helpdesk staff, sharing expertise and fostering their professional development.
- Participate in IT projects, such as system upgrades, hardware rollouts, and software deployments.
- Monitor IT systems and networks for performance issues and security threats.
- Contribute to the continuous improvement of helpdesk processes and service delivery.
- Ensure all support activities are logged and tracked accurately in the ticketing system.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in IT helpdesk support or a similar technical support role.
- Strong understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite, Google Workspace), and networking concepts (TCP/IP, DNS, DHCP).
- Proven experience troubleshooting hardware (desktops, laptops, printers) and software issues.
- Excellent problem-solving, analytical, and critical thinking skills.
- Superior communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira Service Management).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are highly desirable.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Apply Now
4
Help Desk Support
Remote
$20 - $24 per hour
TM Property Maintenance LLC
Posted 27 days ago
Job Viewed
Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
If you're looking for a snow removal company in Toms River and Brick, NJ you can trust the experts at TM Property to be there for you. We have a fast and comprehensive snow removal service for businesses and commercial clients in the area. You can count on our team to get to your property right away when the snow starts to build up.
Apply Now
5
Help Desk Support
67202 Witchita, Kansas
TEKsystems
Posted 2 days ago
Job Viewed
Job Description
Description
help desk support for their remote facilities. General tier 1 support tickets.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active directory, Service desk, Support, Windows, Phone support
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
prior helpdesk experience and cust service experience needed
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
help desk support for their remote facilities. General tier 1 support tickets.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active directory, Service desk, Support, Windows, Phone support
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
prior helpdesk experience and cust service experience needed
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
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6
Help Desk Support
02061 Norwell, Massachusetts
TEKsystems
Posted 2 days ago
Job Viewed
Job Description
Description
Job Description:
Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills
Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment
Top Skills Details
Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support
Additional Skills & Qualifications
Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills
Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment
Top Skills Details
Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support
Additional Skills & Qualifications
Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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7
Help Desk Support
22095 Herndon, Virginia
Serco
Posted today
Job Viewed
Job Description
**Position Description**
Are you someone that wants to expand your career working in IT? Have you been told you have outstanding customer service skills. Are you working in IT and want to expand your knowledge? We are looking for you to be our **Help Desk Support Analyst** to assist and provide support for our Serco employees and contractors.
Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.
You will be part of a 10 member team that works closely with, Tier 2 and other various technical teams, to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.
_This is a Hybrid Remote position which requires the employee to work on-site_ in the Herndon HQ on Tuesday and Wednesday each week. The remaining three days the employee can work remotely if they choose.
**In this role, you will:**
+ Provides technical support to end users on a variety of issues.
+ Actively take phone calls
+ Document troubleshooting steps and notes concisely.
+ Actively work (incidents and tasks) in queue providing resolution
+ Provides information for escalated issues.
+ Works in tandem with the other IT Service Desk members
+ Identifies, researches, and resolves technical problems.
+ Has knowledge of commonly used concepts, practices, and procedures within a particular field.
+ Relies on instructions and pre-established guidelines to perform the functions of the job.
+ Works under immediate supervision.
+ Assists the IT Field Service Technicians with surge support when needed.
+ Assists the IT Field Service Technicians with desk-side support to employees within the Herndon office if needed.
MEET YOUR RECRUITER!
**Qualifications**
**To be successful in this role, you will have:**
+ High School Diploma/GED
+ U.S. Citizenship
+ Minimum 1 year of help desk or service desk experience
+ Minimum 1 year of experience in 2 of the following:
+ Troubleshooting IT environments
+ Working directly with end users/customers
+ Working with Active Directory or a similar tool
+ End user internet connectivity troubleshooting
+ End user hardware/software troubleshooting
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Associate degree in an IT-related field
+ A+/Net+ Certification
+ Outstanding Customer Service Skills
+ Experience using MS Office
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $45,229.80 to $67,844.70; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _71512_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Information Technology_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_
Are you someone that wants to expand your career working in IT? Have you been told you have outstanding customer service skills. Are you working in IT and want to expand your knowledge? We are looking for you to be our **Help Desk Support Analyst** to assist and provide support for our Serco employees and contractors.
Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.
You will be part of a 10 member team that works closely with, Tier 2 and other various technical teams, to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.
_This is a Hybrid Remote position which requires the employee to work on-site_ in the Herndon HQ on Tuesday and Wednesday each week. The remaining three days the employee can work remotely if they choose.
**In this role, you will:**
+ Provides technical support to end users on a variety of issues.
+ Actively take phone calls
+ Document troubleshooting steps and notes concisely.
+ Actively work (incidents and tasks) in queue providing resolution
+ Provides information for escalated issues.
+ Works in tandem with the other IT Service Desk members
+ Identifies, researches, and resolves technical problems.
+ Has knowledge of commonly used concepts, practices, and procedures within a particular field.
+ Relies on instructions and pre-established guidelines to perform the functions of the job.
+ Works under immediate supervision.
+ Assists the IT Field Service Technicians with surge support when needed.
+ Assists the IT Field Service Technicians with desk-side support to employees within the Herndon office if needed.
MEET YOUR RECRUITER!
**Qualifications**
**To be successful in this role, you will have:**
+ High School Diploma/GED
+ U.S. Citizenship
+ Minimum 1 year of help desk or service desk experience
+ Minimum 1 year of experience in 2 of the following:
+ Troubleshooting IT environments
+ Working directly with end users/customers
+ Working with Active Directory or a similar tool
+ End user internet connectivity troubleshooting
+ End user hardware/software troubleshooting
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Associate degree in an IT-related field
+ A+/Net+ Certification
+ Outstanding Customer Service Skills
+ Experience using MS Office
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $45,229.80 to $67,844.70; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _71512_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Information Technology_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_
View Now
8
Hardware Help Desk Support
Remote
$28 - $35 per hour
Medalogix
Posted 17 days ago
Job Viewed
Job Description
We are seeking a skilled Hardware Help Desk Support professional to join our team at medalogix. The ideal candidate will provide technical assistance and support for hardware systems and peripherals to ensure smooth operations within the organization. This role will play a critical part in maintaining the efficiency of our hardware infrastructure.
Responsibilities:- Respond to hardware-related support tickets and inquiries in a timely manner
- Install, configure, and troubleshoot hardware systems and peripherals
- Collaborate with IT team to resolve technical issues and escalate complex problems
- Perform hardware upgrades and replacements as needed
- Maintain hardware inventory and documentation
- 2+ years of experience in hardware support or related field
- Proficiency in hardware troubleshooting and problem-solving
- Strong knowledge of hardware systems and peripherals
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
If you are passionate about providing technical support and have a knack for solving hardware-related issues, we encourage you to apply for the Hardware Help Desk Support position at medalogix.
Company Details
Medalogix is a data science and AI-driven company that provides analytics and software solutions to home health and hospice agencies to improve patient care and outcomes. Their technology uses machine learning to analyze clinical data, helping agencies identify at-risk patients, reduce rehospitalizations, optimize resource allocation, and support better clinical decision-making. The goal is to keep patients healthier longer in their homes, reduce hospital stays, and improve overall patient and family satisfaction.
Apply Now
9