39,281 Healthcare jobs in the United States

The customer service representative's role is to be the main point of contact for customers, handling inquiries, resolving complaints, and providing information about products and services. You are to be responsible for processing orders, managing returns, and assisting with issues through various channels like phone, email, and chat. Ultimately, work to ensure customer satisfaction, build brand loyalty, and provide feedback for company improvement. 

Skills and Attributes

Problem-solving: The ability to think on one's feet and find effective solutions is critical .

Communication: Excellent verbal and written communication skills are essential for interacting with customers .

Empathy and patience: A calm, empathetic, and patient demeanour helps in handling difficult situations .

Technical proficiency: Familiarity with customer relationship management (CRM) software and other office technologies .

Roles :

1. Boosts employee retention .
2. Reinforces company values and brand. .
3. Generates referrals. . Good
4. Increases customer lifetime value. .
5. Proactively addresses customer issues. .
6. Strengthens company culture and streamlines processes. . . . .

We are searching for patient and attentive health care customer service representatives to join our bustling organization. You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.

To ensure success as a health care customer service representative, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.

Key Responsibilities:
(1) Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.

(2) Greeting customers in a friendly, professional manner using the suggested script.

(3) Answering telephonic and e-mail inquiries in a timely manner.

(4) Deferring queries to your line manager if you are unable to answer them.

(5) Furnishing members and health care practitioners with details regarding members' benefits.

(6) Granting pre-authorizations for medical treatment, if covered

(7) Advising members of outstanding co-payments.

Healthcare Administrator (Remote)

Suffolk Technologies is seeking a dedicated and organized Healthcare Administrator to manage daily administrative and operational tasks within our healthcare division. The ideal candidate will ensure smooth coordination between departments, maintain accurate records, and support compliance with healthcare regulations and standards.

In this remote role, you will oversee patient data management, coordinate communication between medical professionals and clients, prepare reports, and assist with scheduling and billing operations. You will also be responsible for monitoring administrative workflows, ensuring the confidentiality of sensitive information, and supporting management in improving efficiency and patient satisfaction.

The successful candidate should have strong organizational and multitasking skills, excellent communication abilities, and proficiency with healthcare management systems and office software. Prior experience in healthcare administration, medical office support, or a related role is preferred.

Suffolk Technologies offers competitive hourly pay, flexible scheduling, and opportunities for growth within a supportive, mission-driven work environment dedicated to innovation in healthcare services.

Job Type: Permanent (Remote)**
Salary: $38–$45 per hour (depending on experience)

We are seeking a friendly, organized, and solution-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing prompt, professional, and helpful responses to inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll represent the voice of the company and help build strong relationships with our clients.

• Respond to customer inquiries via phone, email, live chat, or social media.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and empathetically, escalating when necessary.
• Document customer interactions and update customer records in the system.
• Process orders, returns, refunds, and exchanges as needed.
• Follow up on customer interactions to ensure complete satisfaction.
• Collaborate with internal teams (sales, logistics, technical support) to resolve complex issues.
• Maintain up-to-date knowledge of products, services, and procedures.
• Meet or exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction.

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Previous customer service or call center experience preferred.
• Excellent communication and active listening skills.
• Proficient with computers, CRM software, and basic data entry.
• Ability to stay calm under pressure and handle complaints professionally.
• Strong multitasking, time management, and problem-solving skills.
• A positive attitude and a strong desire to help others.

• Flexible shifts (day, evening, weekends depending on business needs).
• Remote work may be available depending on experience and role level.
• Fast-paced and team-oriented work environment.

• Competitive hourly wage or salary
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holidays
• On-the-job training and career development
• Friendly and inclusive workplace culture

Data Entry Job Description
Job Title: Data Entry Clerk/Specialist
Job Summary:
A Data Entry Clerk is responsible for accurately inputting, updating, and maintaining data in computer systems or databases. This role requires strong attention to detail, organisational skills, and the ability to handle repetitive tasks efficiently. The Data Entry Clerk ensures data integrity and supports organisational operations by managing information effectively.
Key Responsibilities:

Enter data from various sources (e.g., paper documents, digital files, or forms) into designated databases or software systems.
Verify and correct data to ensure accuracy and completeness.
Review and update existing records to maintain up-to-date information.
Organise and file documents for easy retrieval and reference.
Perform regular data quality checks and resolve discrepancies.
Maintain confidentiality and comply with data security policies.
Collaborate with team members to streamline data processes.
Use software tools like spreadsheets, databases, or specialised data entry systems.

Work Environment:

Typically office-based or remote, depending on the organisation.
May involve prolonged periods of sitting and computer use.
Full-time or part-time positions, with occasional overtime during peak periods.

We are seeking a skilled Medical Writer with experience in senior care, geriatrics, or assisted living to create accurate, clear, and engaging content tailored to healthcare professionals, caregivers, residents, and families. The ideal candidate understands clinical standards, regulatory guidelines, and the communication needs of the assisted living industry.

Key Responsibilities
• Write and edit medically accurate content for policies, care protocols, training materials, brochures, blogs, and digital platforms
• Develop documentation related to resident care plans, compliance standards, and health education
• Translate complex clinical information into easy-to-understand language for non-medical audiences
• Collaborate with healthcare staff, administrators, and subject matter experts to obtain and verify information
• Ensure compliance with HIPAA, CMS, state regulatory requirements, and assisted living guidelines
• Create content for marketing, family outreach, and resident education as needed
• Review and update existing documents to reflect current best practices and regulations
• Assist with grant writing, proposals, and accreditation materials if applicable

Qualifications
• Bachelor’s degree in Nursing, Health Sciences, Communications, Journalism, or related field (RN, LPN, or clinical background preferred)
• Proven experience writing in healthcare, senior care, gerontology, or medical communications
• Strong understanding of terminology related to geriatrics, long-term care, and assisted living operations
• Excellent writing, editing, and proofreading skills
• Ability to adapt tone for professional, regulatory, and layperson audiences
• Familiarity with compliance standards (e.g., state assisted living regulations, HIPAA)
• Proficient with Microsoft Office or Google Workspace

Preferred Skills
• Experience working with assisted living facilities, home care agencies, or long-term care settings
• Knowledge of MDS, ADLs, care assessments, and quality reporting
• Background in content strategy, training materials, or patient education
• Experience with digital content creation or SEO writing

Work Environment & Schedule
• Remote, hybrid, or on-site options depending on employer needs
• Flexible schedule, with deadlines and project-based assignments
• Collaboration with care teams, administrators, and compliance officers

How to Apply

Submit your resume, writing samples (preferably healthcare-related), and a brief cover letter outlining your experience with medical or assisted living content.

Customer Service Job description

A Customer Service Representative job description typically outlines the responsibilities, qualifications, and skills required to assist customers, resolve issues, and ensure a positive experience with a company’s products or services. Below is a concise yet comprehensive job description template for a Customer Service role:

We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer centrist mindset to enhance the overall customer experience.

• Customer Support : Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
• Issue Resolution : Troubleshoot and resolve customer complaints or concerns, escalating complex issues to supervisors when necessary.
• Product/Service Knowledge : Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate information.
• Order Processing : Assist with order placements, refunds, exchanges, or billing inquiries as needed.
• Data Entry : Accurately document customer interactions, complaints, and resolutions in the company’s CRM system.
• Customer Satisfaction : Follow up with customers to ensure their issues are resolved and promote a positive brand experience.
• Team Collaboration : Work closely with other departments, such as sales or technical support, to address customer needs.
• Feedback Collection : Gather customer feedback to identify areas for improvement in products or services.

• Education : High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.
• Experience : 1–2 years of experience in customer service or a related field preferred, but not always required.
• Communication Skills : Excellent verbal and written communication skills with a professional and friendly demeanor.
• Problem-Solving : Ability to think critically and resolve issues efficiently while maintaining a positive attitude.
• Adaptability : Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
• Empathy : Strong ability to understand and address customer needs with patience and care.
• Teamwork : Collaborative mindset with the ability to work effectively in a team-oriented environment.

• Location : Remote, or hybrid
• Schedule : Full-time or part-time, with potential for evening
• Physical Requirements : Ability to sit for extended periods and use a computer/phone headset.

• Competitive hourly wage or salary (varies by company and location).
• Benefits may include health insurance, paid time off, employee discounts, and opportunities for career advancement.
• Performance-based incentives or bonuses

Interested candidates should submit their resume and a brief cover letter

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.
Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

High school diploma or equivalent (some roles may prefer or require further education).

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.