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Customer service representative
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Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Data Entry Operator
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We're looking for a detail-oriented Data Entry Operator to accurately input, update, and maintain critical business information in our database systems. This role is essential to ensuring data integrity across our operations.
Key Responsibilities- Enter and update data from various source documents into computer systems with high accuracy
- Verify data by comparing it to source documents and correcting any discrepancies
- Maintain databases by organizing files, ensuring data completeness, and performing regular backups
- Generate reports, spreadsheets, and summaries as requested by management
- Review and validate data for quality, completeness, and compliance with company standards
- Identify and report data errors or inconsistencies to appropriate personnel
- Maintain confidentiality of sensitive company and customer information
- Perform routine data maintenance including archiving, purging, and updating records
- Respond to data inquiries and retrieve information for authorized personnel
- Meet daily productivity and accuracy targets
- High school diploma or equivalent; associate degree preferred
- Proven experience in data entry or similar administrative role
- Typing speed of at least 50 words per minute with high accuracy
- Proficiency in Microsoft Excel, Word, and database software
- Excellent attention to detail and ability to spot errors
- Strong organizational skills and ability to manage time effectively
- Ability to handle repetitive tasks while maintaining focus and accuracy
- Basic understanding of data confidentiality principles
- Reliable, punctual, and able to work independently
- Competitive hourly wage
- Consistent work schedule
- Employee discounts on Costa Coffee products
- Supportive team environment
- Opportunities for skill development and advancement
Company Details
Customer Support (CSR)
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Job Description
We are seeking a friendly and motivated Customer Support Assistant to join our team. You will be responsible for providing prompt and professional assistance to customers, resolving issues, and ensuring a positive experience with our products and services.
Key Responsibilities- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot and resolve customer issues efficiently and courteously
- Document customer interactions and maintain accurate records
- Process returns, exchanges, and refunds according to company policy
- Escalate complex issues to appropriate team members when necessary
- Provide product information and guide customers through processes
- Follow up with customers to ensure complete satisfaction
- Contribute to team efforts to improve support procedures
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Patience and ability to handle difficult situations professionally
- Basic computer skills and typing proficiency
- Problem-solving mindset with attention to detail
- Reliable, punctual, and team-oriented
- Previous customer service experience
- Familiarity with helpdesk or ticketing systems
- Bilingual abilities (a plus)
- Competitive hourly wage and benefits package
- Comprehensive training program
- Supportive and inclusive work environment
- Opportunities for advancement
Company Details
Sales Support Specialist
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We're seeking a proactive Sales Support Specialist to provide essential administrative and operational support to our sales team. This role is key to ensuring smooth sales operations and exceptional service delivery across our business.
Key Responsibilities- Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and managing correspondence
- Process sales orders, contracts, and customer agreements with accuracy and efficiency
- Maintain and update customer databases and CRM systems with current information
- Coordinate communication between sales representatives, customers, and internal departments
- Prepare sales reports, forecasts, and performance metrics for management review
- Respond to customer inquiries regarding order status, product information, and account details
- Assist with the preparation of proposals, quotations, and sales materials
- Track sales team activities and follow up on pending opportunities
- Support new customer onboarding and account setup processes
- Coordinate logistics for product samples, promotional materials, and sales events
- Bachelor's degree or equivalent work experience in sales, business administration, or related field
- 1-2 years of experience in sales support, customer service, or administrative role preferred
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software
- Excellent organizational and time management skills with ability to prioritize multiple tasks
- Strong written and verbal communication skills
- Detail-oriented with high level of accuracy in data entry and documentation
- Ability to work collaboratively in a fast-paced team environment
- Problem-solving mindset with customer-focused approach
- Competitive salary and benefits package
- Professional development and training opportunities
- Employee discounts on Costa Coffee products
- Collaborative and dynamic work environment
- Career advancement potential within the organization
Company Details
WEIS MARKETING INC NOW HIRING Purchase Supritendent Materials manager Remote Bookkeeper
Posted today
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Job Description
WEIS MARKETING INC. - NOW HIRING! **
Purchase Supritendent, Materials manager, Remote Bookkeeper
*Join Our Growing Team & Build Your Career With Us!*
We're expanding our dynamic team with permanent, full-time remote positions (except for Drivers). Join a company that values innovation, growth, and work-life balance!
# **1.
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IT Support
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We are seeking a dedicated IT Support professional to join our team at Miro Forestry in the Military industry. As an integral part of our organization, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to our employees.
Responsibilities:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and maintain IT infrastructure, including servers, networks, and security systems.
- Troubleshoot system and network problems and diagnose and solve hardware or software faults.
- Monitor and maintain computer systems and networks.
- Ensure security and privacy of data, network access, and backup systems.
- Proven experience as an IT Support specialist or similar role.
- Excellent knowledge of computer systems, networks, and security.
- Strong problem-solving skills and attention to detail.
- Good communication skills and ability to work well in a team.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+).
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and inclusive work environment.
Company Details
Data Entry
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We are searching for a dynamic data entry professional to join our administrative department. In this capacity, you will be in charge of entering client information into our electronic storage system, updating current entries, and properly organizing hard copies of information.
To succeed as a data entry specialist, you need have excellent organizational skills and experience dealing with a range of databases. Finally, a top-tier data entry professional should have a keen eye for detail and extensive knowledge of data administration.
Data Entry Specialist Responsibilities:
Establishing data entry standards by continually updating filing systems to improve data quality.
Addressing data inconsistencies by working with administrative staff to locate missing data.
Attending to data queries and reporting any major data errors to management.
Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.
Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.
Data Entry Specialist Requirements:
Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
Good communication skills and the ability to collaborate with staff members.
Solid time management skills and the ability to prioritize tasks.
Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite.
A high school diploma or GED.
At least 1 year of experience working as a data entry specialist.
Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management.
Company Details
Data Processor
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Job Description
As a Data Processor at Miro Forestry in the Military industry, you will play a crucial role in ensuring accurate and efficient data processing to support our operations. This role is essential for maintaining the integrity of our data and facilitating informed decision-making.
Responsibilities:- Process and organize large volumes of data accurately and efficiently
- Perform data entry tasks with a high level of attention to detail
- Verify and correct data inconsistencies or errors
- Generate reports and analysis based on processed data
- Collaborate with team members to ensure data accuracy and completeness
- Proven experience as a Data Processor or similar role
- Proficiency in data processing software and tools
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to work effectively in a fast-paced environment
- Bachelor's degree in Computer Science, Information Technology, or related field
- Certifications in data processing or relevant areas preferred
- Strong analytical and problem-solving skills
- Ability to handle confidential information with integrity
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Dynamic and collaborative work environment
- Contribution to meaningful projects in the Military industry
Company Details
Account Representative
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Join our team at CVS HEALTH in the Military industry as an Account Representative. In this role, you will play a crucial part in building and maintaining strong relationships with our clients and ensuring their needs are met efficiently and effectively.
Responsibilities:- Manage a portfolio of accounts and serve as the main point of contact for clients
- Develop and implement strategies to increase customer satisfaction and retention
- Collaborate with internal teams to address client needs and resolve issues in a timely manner
- Prepare reports and presentations to update clients on account status and performance
- Identify opportunities for upselling and cross-selling products or services
- Bachelor's degree in Business Administration or a related field
- Proven experience in account management or sales
- Excellent communication and negotiation skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Contribution to meaningful work in the Military industry