What Jobs are available in the United States?

• Genuine interest in marketing products and services that align with customer needs and preferences
• Exceptional communication skills across all channels - written, verbal, and attentive listening
• A people-centric mindset with a keen eye for detail
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries
• Proficiency in learning and navigating computer functions efficiently
• Collaborative spirit, thriving in a dynamic team environment
• Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs

• 401k with match
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Professional development
• Abundant opportunities for career advancement within our agency
• License reimbursement

• Forge enduring customer relationships and proactively follow up to ensure continued satisfaction
• Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Starbucks is seeking a friendly and organized Online Sales and Order Assistant to join our remote team. This is a straightforward, entry-level position perfect for someone who enjoys helping customers and managing orders in a fast-paced digital environment.

• Process online orders through our digital platforms and mobile app
• Respond to customer inquiries via email and chat support
• Assist customers with order modifications, cancellations, and refunds
• Track and update order statuses in our system
• Coordinate with store locations to ensure smooth order fulfillment
• Maintain accurate records of customer interactions
• Help resolve simple customer service issues with a positive attitude

• High school diploma or equivalent
• Basic computer skills and comfort with online platforms
• Strong written communication skills
• Reliable internet connection and quiet workspace
• Ability to work independently and manage time effectively
• Friendly, customer-focused attitude
• Attention to detail when processing orders

• 100% Remote - Work comfortably from home
• Flexible scheduling options
• Comprehensive training provided - no previous experience required
• Competitive hourly pay
• Starbucks benefits including free coffee and partner discounts
• Opportunities for growth within the company
• Supportive team environment

• Monday - Friday with some weekend availability
• Various shifts available (morning, afternoon, evening)
• Part-time and full-time positions available

IBM is seeking a dedicated Customer Service Representative to join our remote support team. In this fully remote position, you'll be the first point of contact for our customers, providing exceptional service and technical guidance across IBM's suite of products and solutions.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot technical issues and provide solutions for IBM products and services
• Document customer interactions and maintain accurate records in CRM systems
• Escalate complex issues to appropriate teams when necessary
• Build strong customer relationships and ensure high satisfaction scores
• Collaborate with remote team members to resolve customer concerns

• High school diploma required; Associate's or Bachelor's degree preferred
• 2+ years of customer service experience, preferably in a technology environment
• Strong communication skills with the ability to explain technical concepts clearly
• Proficiency with CRM software and Microsoft Office Suite
• Comfortable working independently in a remote environment
• Reliable high-speed internet connection and dedicated home workspace

• Competitive salary and benefits package
• 100% remote work flexibility
• Professional development opportunities
• Collaborative team culture
• IBM employee perks and programs

We are seeking a dynamic Marketing Coordinator to support marketing campaigns, initiatives, and projects remotely. This role is ideal for an organized, creative individual who enjoys managing multiple projects and collaborating with cross-functional teams to drive brand visibility and engagement.

Responsibilities:
•Assist in planning, executing, and monitoring marketing campaigns.
•Manage content creation, social media scheduling, and email marketing campaigns.
•Conduct market research and competitor analysis to support strategy.
•Coordinate events, webinars, and promotional activities.
•Track campaign performance using analytics tools and report results.
•Collaborate with design, sales, and product teams to ensure cohesive messaging.
•Maintain marketing calendars and ensure timely delivery of campaigns.

Requirements:
•Proven experience as a Marketing Coordinator, Marketing Assistant, or similar role.
•Strong written and verbal communication skills.
•Familiarity with marketing tools (HubSpot, Mailchimp, Hootsuite, Google Analytics).
•Creative, detail-oriented, and organized.
•Ability to work independently in a remote environment.

Benefits:
•Fully remote position with flexible hours.
•Exposure to diverse marketing channels and campaigns.
•Opportunity to grow into senior marketing or management roles.

We are looking for a proactive Account Manager to join our team remotely. The Account Manager will serve as the primary point of contact for assigned clients, ensuring satisfaction, managing relationships, and driving revenue growth. This position is ideal for someone with excellent interpersonal skills who enjoys solving problems and delivering results.

Responsibilities:
•Maintain and strengthen relationships with existing clients.
•Act as the primary liaison between clients and internal teams.
•Monitor client performance, address concerns, and provide solutions.
•Identify opportunities for upselling and cross-selling services.
•Prepare reports on account status, performance metrics, and growth opportunities.
•Collaborate with marketing, sales, and support teams to align strategies.
•Ensure contracts, renewals, and client agreements are managed efficiently.

Requirements:
•Proven experience as an Account Manager, Client Services Manager, or similar role.
•Strong communication, negotiation, and relationship-building skills.
•Familiarity with CRM software (Salesforce, HubSpot, Zoho, etc.).
•Ability to manage multiple accounts and meet deadlines in a remote environment.
•Problem-solving mindset and attention to detail.

Benefits:
•Fully remote position with flexible working hours.
•Career growth opportunities into senior account management or client success roles.
•Collaborative and supportive team environment.

We are seeking a highly analytical and detail-oriented Business Analyst to join our remote team. The Business Analyst will play a key role in assessing business processes, gathering requirements, and providing actionable insights to improve efficiency and drive business growth. This role is ideal for someone who enjoys solving complex problems, analyzing data, and translating business needs into effective solutions.

Responsibilities:
•Gather and document business requirements by working closely with stakeholders.
•Analyze business processes, identify gaps, and recommend improvements.
•Develop reports, dashboards, and presentations to communicate findings and insights.
•Collaborate with IT and development teams to implement solutions.
•Conduct market research and competitive analysis to inform strategic decisions.
•Monitor key performance indicators (KPIs) and provide actionable recommendations.
•Support project management efforts by defining scope, deliverables, and success metrics.

Requirements:
•Proven experience as a Business Analyst or similar role.
•Strong analytical, problem-solving, and critical-thinking skills.
•Proficiency with data analysis tools (Excel, SQL, Power BI, Tableau, or similar).
•Excellent written and verbal communication skills.
•Ability to work independently in a remote environment.
•Experience in project management or familiarity with agile methodologies is a plus.

Benefits:
•Fully remote role with flexible working hours.
•Opportunity to work on diverse business projects across multiple industries.
•Professional development and career advancement opportunities.

We are hiring a Customer Success Manager (CSM) to support and nurture our client relationships. The CSM ensures customer satisfaction, drives product adoption, and helps clients achieve their business goals. This remote role is perfect for someone passionate about customer experience and relationship management.

Responsibilities:
•Onboard new clients and provide training to maximize product adoption.
•Act as the primary point of contact for customer inquiries and support needs.
•Monitor client usage, satisfaction, and feedback to identify opportunities for improvement.
•Collaborate with sales, marketing, and product teams to address customer needs.
•Develop and maintain strong client relationships to drive retention and upsell opportunities.
•Prepare reports on account health, usage metrics, and overall customer satisfaction.

Requirements:
•Proven experience in customer success, account management, or client services.
•Strong interpersonal, communication, and problem-solving skills.
•Familiarity with CRM tools such as Salesforce, HubSpot, or Gainsight.
•Ability to work independently and manage multiple accounts remotely.
•Detail-oriented with strong organizational skills.

Benefits:
•Fully remote position with flexible hours.
•Opportunity to develop a career in customer success and management.
•Work with a collaborative, supportive team.