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We are seeking a motivated and reliable Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing their inquiries and ensuring they receive the highest level of service. Our ideal candidate is passionate about providing exceptional customer experiences and has the ability to communicate effectively over various channels such as phone, email, and chat. As a Customer Service Representative, you will be responsible for resolving customer issues, answering questions, and providing support related to our products and services. Our company values teamwork, integrity, and innovation, and we are looking for someone who shares these values. In return, we offer a collaborative work environment, ongoing training, and opportunities for career advancement. If you have a friendly demeanor, strong problem-solving skills, and a desire to help others, we would love to hear from you. Join us and play a key role in building lasting relationships with our customers while contributing to our company's success in delivering outstanding service.

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Resolve customer complaints promptly and efficiently, ensuring customer satisfaction.
• Provide detailed information about products and services to customers in a clear and concise manner.
• Document customer interactions and feedback accurately in the customer relationship management system.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends to better assist customers.
• Identify opportunities for upselling or cross-selling company products and services to enhance customer satisfaction.

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service or a similar role is preferred.
• Excellent verbal and written communication skills to engage with customers effectively.
• Strong problem-solving abilities and a proactive attitude toward resolving issues.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Familiarity with customer relationship management (CRM) software is an advantage.
• Willingness to work flexible hours, including evenings and weekends, if necessary.

A Customer Service Representative (CSR) acts as a liaison between the company and its customers. The primary responsibilities include providing information about products and services, answering questions, and resolving any issues that customer accounts may face — all with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They are patient, empathetic, and excellent communicators. They enjoy engaging with people and understand the importance of clear, effective communication. Top-performing CSRs can put themselves in the customer’s shoes and advocate for their needs when necessary.

Customer feedback is invaluable, and skilled CSRs know how to gather and relay that information to the appropriate teams. Problem-solving comes naturally to them, and they are confident troubleshooters. When they don’t have all the answers, they know how to ask the right questions and find the information needed to resolve issues.

Objective

The primary goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high levels of customer satisfaction.

Key Responsibilities

• Manage large volumes of incoming phone calls.
• Generate sales leads through effective customer interaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right tools and methods.
• Meet individual and team-based sales targets and call handling quotas.
• Handle customer complaints and provide appropriate solutions and alternatives within designated timeframes; follow up to ensure resolution.
• Keep detailed records of customer interactions, process accounts, and maintain necessary documentation.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage and delight customers.

The Data Entry Clerk is responsible for collecting, entering, and maintaining accurate data within the company’s systems. This role involves liaising with employees across departments as well as with customers to gather essential information. You will ensure the timely and accurate input of data into relevant databases, identify and correct any errors, and notify appropriate parties as needed.

To succeed in this role, you must be diligent, detail-oriented, and proactive in gathering and entering information to keep the company’s databases current. Top candidates will be focused, energetic, and possess strong interpersonal skills.

Key Responsibilities:

• Collecting invoices, statements, reports, personal details, documents, and other necessary information from employees, departments, and clients
• Scanning and reviewing information to identify relevant data
• Correcting errors and organizing data for efficient and accurate entry
• Creating and maintaining accurate spreadsheets
• Entering and updating information in relevant databases in a timely manner
• Ensuring regular backups of all data entered
• Notifying relevant parties of any errors or inconsistencies found
• Storing hard copies of data in a structured and accessible manner
• Performing additional administrative duties as required

We are looking for a meticulous and highly organized Data & Documents Control Clerk to join our team. In this role, you will play a key part in maintaining accurate records, managing document flow, and ensuring compliance with company standards. You’ll be the backbone of our data and document management process, making sure information is well-structured, accessible, and secure at all times.

Key Responsibilities:

•  Maintain and update both physical and electronic filing systems for quick and efficient document retrieval.
• Accurately input, verify, and manage data in databases, spreadsheets, and document control systems.
• Track document versions, approvals, and distribution to ensure compliance with company policies.
• Assist with audits, reporting, and preparation of records for internal/external stakeholders.
•  Receive, log, and distribute incoming/outgoing correspondence and documentation.
• Collaborate with project managers, engineers, and administrative staff to ensure proper document flow.

Skills & Qualifications:

•  High school diploma or equivalent (Bachelor’s in Business/Admin is a plus).
•  Proficiency in MS Office (Word, Excel, Outlook) and document management systems (SharePoint, EDMS, etc.).
•  Strong attention to detail and ability to maintain confidentiality of sensitive records.
•  Excellent organizational, time-management, and multitasking abilities.
•  Strong communication skills and ability to work in a team-oriented environment.

Why This Role is Exciting:
Be the go-to person for structured data and document control.
Gain hands-on experience with compliance and project documentation.
Opportunity to grow into senior roles in administration, project support, or records management.

We're seeking a reliable and organized Officer Clerk (Administrative Clerk) to support daily office operations, handle documentation, and ensure seamless service delivery. This role involves clerical tasks, record-keeping, customer interfacing, and cross-department coordination critical for maintaining organizational efficiency.

Answer, screen, and direct incoming calls; take messages and assist visitors professionally.

• Serve as a first point of contact for public, clients, and internal teaEquipment & Office Supplies Coordination
• Operate standard office devices like copiers, printers, scanners, and mail metering tools.
• Monitor office supply levels and facilitate timely reordering.ms.
  
  Prepare, process, and file correspondence, memos, forms, and reports.
• Sort, distribute, and process incoming and Support Functions & Additional Duties
• Assist with document retrieval, data reports, or administrative tasks as assigned.
• Collaborate internally to resolve clerical issues or support departmental needs. outgoing mail.
  
• Maintain organized hardcopy and electronic filing systems.
  
  Soft Skills :
• Strong communication and interpersonal abilities.
• Exceptional attention to detail, organizational skills, and time management.
• Customer-service orientation with a professional demeanor.
  
  

• Standard Employment Perks

  Benefits may include health insurance, 401(k), flexible scheduling, and vision insurance. Example cited from a real listing:

• 401(k) + matching
• Health, Vision Insurance
• Flexible schedule
  

At Teck Resources, we are committed to building strong client relationships and delivering high-quality services across industries. As we expand, we are seeking motivated and goal-driven individuals to join our remote sales team. This is an exciting opportunity for candidates who are eager to grow, learn, and contribute to a dynamic environment.

Responsibilities:
•Contact potential clients via phone, email, or social media.
•Present Teck Resources’ services in a professional and engaging way.
•Qualify leads and schedule appointments for our senior sales representatives.
•Maintain accurate records of all client interactions in our CRM system.
•Follow up with interested prospects to ensure continued engagement.

Requirements:
•Strong communication and interpersonal skills.
•Comfortable with outbound calls and professional email writing.
•Self-motivated, organized, and able to work independently.
•Prior sales or customer service experience is an advantage, but not required (training provided).

Benefits:
•Competitive base pay plus commission.
•Flexible working hours.
•100% remote work – freedom to work from anywhere.
•Career growth opportunities within Teck Resources.

How to Apply:
Interested applicants should submit their resume along with a brief introduction explaining why they are the right fit for this role.

We are seeking a detail-oriented and creative Email Marketing Coordinator to manage and execute email marketing campaigns that engage audiences, drive traffic, and support business objectives. The ideal candidate will have a solid understanding of email marketing best practices, a strong eye for design and copy, and experience working with email marketing platforms in a remote environment.

• Plan, build, and execute email marketing campaigns (newsletters, promotions, product launches, etc.).
• Manage campaign calendars and ensure timely deployment.
• Create engaging email content in collaboration with copywriters and designers.
• Segment email lists for targeted campaigns based on customer behavior and demographics.
• A/B test subject lines, copy, and CTAs to optimize performance.
• Monitor campaign metrics (open rates, click-through rates, conversions, unsubscribes) and report insights.
• Ensure compliance with email regulations (e.g., CAN-SPAM, GDPR).
• Maintain and grow email subscriber lists using acquisition strategies and lead generation tactics.
• Coordinate with cross-functional teams (e.g., sales, product, customer service) to align messaging.
• Suggest improvements to email templates, automation workflows, and engagement strategies.

• 1–3 years of experience in email marketing or digital marketing.
• Proficiency with email marketing platforms (e.g., Mail chimp , Klaviyo , HubSpot , Salesforce Marketing Cloud , or ActiveCampaign ).
• Familiarity with HTML/CSS for email formatting.
• Strong writing and editing skills.
• Excellent organizational and project management skills.
• Basic understanding of analytics and reporting tools (e.g., Google Analytics, UTM tracking).
• Ability to work independently in a remote setting and meet deadlines.

We are looking for a detail-oriented and analytical Remote Data Analyst to collect, process, and perform statistical analyses on large datasets to support decision-making across departments. The ideal candidate is a problem-solver who can extract insights and translate them into business value.

• Collect, clean, and validate data from various sources (databases, APIs, spreadsheets, etc.).
• Analyze large datasets to identify trends, patterns, and actionable insights.
• Design and build dashboards and visual reports using tools like Tableau , Power BI , or Looker .
• Create and maintain automated reports to monitor key performance indicators (KPIs).
• Collaborate with teams across the company (e.g., marketing, product, operations) to understand their data needs.
• Communicate findings clearly through visualizations, reports, and presentations.
• Work with engineering or data teams to improve data infrastructure and reporting accuracy.
• Perform A/B testing and statistical analysis to support experimentation and optimization efforts.

• 2+ years of experience in a data analyst or similar role.
• Proficiency in SQL (joins, subqueries, window functions, etc.).
• Strong skills in Excel or Google Sheets (pivot tables, functions).
• Experience with data visualization tools (e.g., Tableau , Power BI , Looker , or Google Data Studio ).
• Understanding of statistics and experience with A/B testing, correlation, regression, etc.
• Strong analytical and critical thinking skills.
• Ability to explain complex data concepts to non-technical stakeholders.
• Experience working with cloud platforms (e.g., AWS, GCP, or Azure) is a plus.

We are seeking a detail-oriented and reliable Remote Bookkeeper to manage day-to-day financial transactions and ensure accurate recordkeeping for our business. The ideal candidate will be proficient in accounting software, organized, and capable of working independently in a remote environment.

• Record day-to-day financial transactions (sales, expenses, receipts, etc.) in accounting software.
• Reconcile bank statements and credit card accounts.
• Manage accounts payable and receivable.
• Process invoices, receipts, and payments.
• Prepare monthly, quarterly, and annual financial reports.
• Maintain accurate general ledger entries.
• Support payroll processing (if applicable).
• Assist with tax preparation and liaise with external accountants as needed.
• Ensure compliance with relevant financial regulations and company policies.
• Maintain organized and secure digital financial records.

• Proven experience as a Bookkeeper, Accounting Clerk, or similar role.
• Strong understanding of accounting principles and bookkeeping practices.
• Proficiency with accounting software (e.g., QuickBooks, Xero, FreshBooks).
• High level of accuracy, attention to detail, and organizational skills.
• Strong communication skills for working with clients and team members remotely.
• Ability to meet deadlines and manage time effectively in a remote setting.
• Comfortable working with cloud-based tools (e.g., Google Workspace, Microsoft 365).

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field.
• Certification in Bookkeeping (e.g., CPB – Certified Public Bookkeeper).
• Experience with payroll processing and/or sales tax filing.
• Previous experience in remote or freelance bookkeeping.

• 100% remote role.
• Flexible working hours depending on client/business needs.
• Requires a secure internet connection and basic home office setup.