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Customer Support Supervisor

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Remote $25 - $35 per hour Allied Mineral Products LLC

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Job Description

Full time Permanent
Description

We are seeking a dedicated and experienced Customer Support Supervisor to oversee our customer service department and ensure the highest standards of customer satisfaction. This pivotal role requires a dynamic professional who can lead a team of customer support representatives while providing strategic direction and oversight. As a Customer Support Supervisor, you will be responsible for developing and implementing effective support protocols, training staff, and monitoring performance metrics to continuously improve our service quality. Your leadership will be vital in fostering a positive work environment that enables team members to excel in their roles and deliver exceptional assistance to our clientele. In addition to managing daily operations, you will collaborate with various departments to streamline processes and enhance our overall customer experience. A strong candidate will possess not only extensive knowledge of customer service best practices but also the ability to analyze and leverage data to drive improvements. If you are passionate about delivering superior service and guiding a team towards success, we encourage you to apply for this rewarding position.

Responsibilities
  • Supervise and manage the daily operations of the customer support team.
  • Develop and implement customer service policies and procedures to enhance service delivery.
  • Train, mentor, and evaluate customer support representatives to improve their performance and skills.
  • Monitor performance metrics and customer feedback to identify areas for improvement.
  • Collaborate with other departments to resolve complex customer issues and enhance product/service offerings.
  • Maintain up-to-date knowledge of company products and services to effectively guide the support team.
  • Generate reports on team performance and present findings to senior management for review.
Requirements
  • Proven experience in a customer support role, with at least 3 years in a supervisory position.
  • Strong leadership and team management skills, with the ability to motivate and inspire staff.
  • Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
  • Demonstrated problem-solving skills with the ability to handle difficult situations calmly and effectively.
  • Proficiency in using customer support software and CRM systems to track and manage customer interactions.
  • Ability to analyze performance data to inform decision-making and strategic planning.
  • A customer-centric attitude with a commitment to providing exceptional service.

Company Details

Allied Mineral Products is a world leader in the design and manufacture of monolithic refractories and precast shapes. With strong sales and service teams in the foundry, aluminum, steel, heat treat/forge and industrial markets, our success is based on our dedication to Being There Worldwide with Refractory Solutions. Producing quality, consistent products is top priority at Allied and we have the products to meet your refractory needs. Our extensive product line includes innovative refractory technology and longstanding refractory alternatives. Allied’s focus on quality at every stage in the production process is unparalleled. A stringent raw material standard and global quality control testing before and after each batch is produced, provides customers with consistent products. We provide quick response times to any urgent request through flexible manufacturing systems at all 13 of our manufacturing facilities. Allied’s strong company culture is built around teamwork. We’re working smarter, safer and together. Because we are an Employee Stock Ownership Plan (ESOP) company, Allied is owned by the employees. We take this seriously and invite hardworking, dedicated individuals to join us not as employees, but as employee owners. We offer stimulating career opportunities at our corporate headquarters location in Columbus, Ohio, as well as our research and technology centers, manufacturing facilities and sales and service locations around the world.
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Online Sales Representative

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Remote $55000 - $65000 per year Global Tech Solutions

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Job Description

Full time Permanent

We are looking for a motivated and friendly Online Sales Representative to join our team. Your job will be to connect with customers online, help them learn about our products or services, and close sales. This is a remote position—perfect for someone who enjoys talking to people and working from home.

Key Responsibilities:

  • Respond to customer inquiries via chat, email, or social media
  • Explain product features and benefits to potential customers
  • Guide customers through the online buying process
  • Meet or exceed weekly/monthly sales targets
  • Follow up with leads and maintain customer relationships
  • Keep records of sales and customer interactions

    Requirements:
  • Good communication and people skills
  • Basic computer and internet skills
  • Previous sales or customer service experience is a plus (not required)
  • Ability to work independently and stay organized
  • Positive attitude and willingness to learn

    Benefits:
  • Work from home with flexible hours
  • Competitive pay with bonuses or commissions
  • Paid time off and holidays
  • Opportunities to grow with the company
  • Supportive and friendly team environment

Company Details

Global Tech Solutions has been in operation since 2015, providing IT Support such as technical helpdesk support, computer support and consulting. It's always been our goal to provide enterprise-level IT practices and solutions to businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We partner with many types of businesses, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.
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ACCOUNT MANAGEMENT SPECIALIST

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Remote $23 - $35 per hour Serta Simmons Bedding

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Job Description

Part Time Temporary

About us:

At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands.

When you join our company, you become part of winning team that is excited and committed to helping our customers get a good night’s sleep.

Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.

About This Opportunity:

At SSB, our Marketing team drives brand awareness and purchase consideration for both consumers and dealers. We aim to connect with consumers to become their preferred sleep choice, while also supporting our dealers—who are essential partners in our mutual success.

As the Marketing Manager, you’ll play a key role in developing and executing strategies across both B2C and B2B channels. This role requires someone who’s comfortable managing a variety of day-to-day marketing activities and can adapt quickly to shifting priorities.

If you’re a skilled storyteller, a people-person, and thrive in fast-paced environments, this could be the perfect opportunity for you!

What You'll Do:
  • Lead the execution of Marketing programs (English & French) from start to finish (Consumer & Retail) ensuring the brand’s strategy and standards are met.
    - Leverage internal support from the Graphic Designer and partner with external support (e.g.agency & vendors) to deliver quality programs in a timely and cost-effective manner.
    - Develop briefs and guide creative/communication direction for all programs and all assets.
    - Work with key stakeholders (e.g. Sales, Merchandising, etc.) for feedback and input to ensure Marketing programs meet the needs of the brand as well as the business.
    - Hands on’ in the design and creative process leveraging knowledge of Adobe Creative Suite
  • Closely collaborate with the Sales department and act as the Marketing liaison for programs and collateral.
    - Manage all communication of programs (e.g. sell sheets, project updates,webinars, monthly Marketing newsletters, weekly conference calls, etc.)
    - Oversee the development of product knowledge training tools for all customers and all channels (e.g. brochures, digital pocket guides, line presentation booklets, e-learning modules, etc.)
  • Closely collaborate with the Merchandising department to assist in the development of brands & products
    - Contribute in the naming of new technologies and collections tracking ongoing.
    - Accountable that all TOB and Marketing collateral is aligned with brand strategy, product design & aesthetics.
  • Drive brand presence through management of SSB Social Platforms and Websites.
    - Manage all changes to Canadian websites.
    - Partner with Graphic Designer for content creation for all social platforms.
  • Stay abreast of USA brand direction & programs leveraging where possible, but still meeting the needs of the Canadian marketplace
  • Oversee all activities as it relates to the company showrooms, trade shows, etc.
  • Other duties as required
What You'll Bring:
  • Bachelor’s degree in Business, Communications, Marketing or relatable field
  • Minimum of 3-5 years of Marketing experience
  • Familiarity with a variety of marketing concepts, practices, and procedures
  • Previous experience creating and managing marketing requests within the sales department
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Exceptional organizational skills to coordinate and prioritize a large number of concurrent projects
  • Continuous learning mindset
  • Adaptable/flexible team player with a collaborative style
  • Excellent verbal and written communication skills; bilingualism not essential
  • Creative thinker and problem solver
  • A thorough knowledge of Adobe Creative Suite and MS Office (primarily Word, Excel,PowerPoint)
Job Factors/Work Environments

Up to 20% travel.

Work is primarily sedentary in nature

Come Dream with Us!

When you join Serta Simmons Bedding, you become part of our 150-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come. Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.

We are an Equal Opportunity Employer . It is our policy that discrimination against any individual on the basis of race, color, sex, religion, ancestry or national origin, age, citizenship status, marital status, sexual orientation, physical or mental disability (with or without reasonable accommodations), status as a disabled veteran or veteran of the Vietnam era, or political affiliation is strictly prohibited.

SSH Bedding Canada Co. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

Company Details

About us Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees.
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HR Specialist

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Remote $65000 - $75000 per year Global Tech Solutions

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Job Description

Full time Permanent

We are looking for an organized and people-focused HR Specialist to join our team. In this role, you’ll help with hiring, employee support, onboarding, and basic HR tasks. This is a remote position, perfect for someone who enjoys helping people and keeping things running smoothly.

Key Responsibilities:

  • Assist with recruiting and posting job ads
  • Help screen resumes and schedule interviews
  • Support new employee onboarding and orientation
  • Maintain employee records and HR documents
  • Help answer employee questions and support day-to-day HR needs
  • Assist with payroll and time-off tracking (if needed)
  • Ensure HR processes follow company policies
  • Requirements:
  • Previous experience in HR or admin role is a plus
  • Good communication and organizational skills
  • Comfortable using email, Google Docs or Microsoft Office
  • Able to handle confidential information responsibly
  • Friendly and approachable personality

    Benefits:
  • Competitive pay
  • Work from home with flexible hours
  • Paid time off and holidays
  • Health and wellness support
  • Opportunities to grow your career in HR
  • Supportive and friendly team

Company Details

Global Tech Solutions has been in operation since 2015, providing IT Support such as technical helpdesk support, computer support and consulting. It's always been our goal to provide enterprise-level IT practices and solutions to businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We partner with many types of businesses, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.
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Realtor Client Care - Assistant

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37219 Nashville $30 - $35 per hour Medalogix

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Job Description

Full time Temporary

We are seeking a motivated and organized individual to join our team as a Realtor Client Care - Assistant. In this role, you will provide essential support to our Realtors by managing client communications, coordinating appointments, and ensuring a seamless experience for our clients throughout the home buying or selling process.

Responsibilities:
  • Manage client inquiries and communications via phone, email, and in-person
  • Coordinate appointments and property showings for Realtors
  • Assist in preparing and organizing client documents and contracts
  • Update and maintain client databases and CRM systems
  • Provide administrative support to Realtors as needed
Qualifications:
  • High school diploma or equivalent
  • Prior experience in a customer service or administrative role
  • Strong communication and organizational skills
  • Proficiency in Microsoft Office suite
  • Ability to multitask and prioritize tasks effectively

If you are a detail-oriented individual with a passion for real estate and a desire to support clients throughout their home buying or selling journey, we encourage you to apply for the Realtor Client Care - Assistant position.

Company Details

Backed by data science and built with clinical expertise, Medalogix is at the center of healthcare’s shift towards value-based care with a focus on reducing the risk of hospitalization. We support agencies caring for over 30% of the U.S. home health population and 20% of the hospice population. Medalogix solutions enable unprecedented visibility, transparency, and coordination. We give you the most complete, data-driven view possible into the patient trajectory.
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Receptionist Office Assistant

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Remote $28 - $32 per hour Medalogix

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Job Description

Full time Permanent

Medalogix is seeking a dynamic and organized Receptionist/Office Assistant to join our team. This role will be responsible for providing administrative support to ensure efficient operation of the office. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Responsibilities:
  • Greet and assist visitors in a professional and friendly manner
  • Answer and direct phone calls to appropriate parties
  • Manage incoming and outgoing mail and packages
  • Maintain office supplies and equipment
  • Assist with scheduling and coordinating meetings and appointments
  • Perform general clerical duties such as filing, photocopying, and data entry
Qualifications:
  • High school diploma or equivalent
  • Prior experience in a similar role preferred
  • Proficient in Microsoft Office Suite
  • Excellent communication and interpersonal skills
  • Ability to prioritize tasks and manage time effectively

If you are a self-motivated team player with a passion for providing exceptional customer service, we want to hear from you! Please submit your resume and cover letter for consideration.

Company Details

Backed by data science and built with clinical expertise, Medalogix is at the center of healthcare’s shift towards value-based care with a focus on reducing the risk of hospitalization. We support agencies caring for over 30% of the U.S. home health population and 20% of the hospice population. Medalogix solutions enable unprecedented visibility, transparency, and coordination. We give you the most complete, data-driven view possible into the patient trajectory.
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Senior Assistant manager

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Remote $38 - $52 per hour Medalogix

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Job Description

Full time Permanent

We are seeking a dynamic and experienced Senior Assistant Manager to join our team at Medalogix. In this role, you will be responsible for assisting the General Manager in overseeing the day-to-day operations of the department, as well as leading a team of junior assistant managers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving results.

Responsibilities:
  • Assist the General Manager in developing and implementing departmental goals and objectives
  • Lead and mentor a team of junior assistant managers
  • Ensure efficient and effective operation of the department
  • Collaborate with cross-functional teams to drive business growth
  • Analyze performance metrics and make data-driven decisions
Qualifications:
  • Bachelor's degree in Business Administration or related field
  • 5+ years of experience in a management role
  • Strong leadership and communication skills
  • Proven track record of driving results
  • Ability to work in a fast-paced environment and manage multiple priorities

If you are a motivated and results-driven individual looking to take the next step in your career, we want to hear from you. Apply now to join our team at Medalogix!

Company Details

Backed by data science and built with clinical expertise, Medalogix is at the center of healthcare’s shift towards value-based care with a focus on reducing the risk of hospitalization. We support agencies caring for over 30% of the U.S. home health population and 20% of the hospice population. Medalogix solutions enable unprecedented visibility, transparency, and coordination. We give you the most complete, data-driven view possible into the patient trajectory.
Apply Now

Bookkeeper

Premium Job
Remote $50000 - $64000 per year Global Tech Solutions

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Job Description

Full time Permanent

We are looking for a detail-oriented Bookkeeper to manage our financial transactions, including purchases, sales, receipts, and payments. In this role, you’ll maintain accurate financial records, assist with budgeting, and help ensure our accounting is compliant and up-to-date.

This is a remote position with flexible hours, ideal for someone with experience in bookkeeping and a passion for keeping financial records in order.

Key Responsibilities:

  • Maintain Financial Records : Record financial transactions, including purchases, sales, and payments.
  • Reconcile Accounts : Ensure all accounts are balanced and correct discrepancies.
  • Prepare Financial Reports : Generate monthly, quarterly, and annual reports on financial status.
  • Payroll : Assist with payroll processing and ensure accuracy.
  • Accounts Payable/Receivable : Manage invoices, payments, and client accounts.
  • Tax Preparation Support : Prepare data for tax filings and assist accountants during tax season.
  • Record Keeping : Ensure proper documentation for audits and compliance purposes.
  • Assist with Budgeting : Support in preparing and maintaining budgets and financial forecasts.
Benefits:
  • Competitive Salary : A competitive wage based on experience.
  • Remote Work : Work from anywhere with flexible hours.
  • Paid Time Off : Vacation days, holidays, and sick leave.
  • Health Benefits : Health, dental, and vision insurance.
  • Career Development : Opportunities for professional growth and training.
  • Supportive Team : Collaborative and friendly team environment.

Company Details

Global Tech Solutions has been in operation since 2015, providing IT Support such as technical helpdesk support, computer support and consulting. It's always been our goal to provide enterprise-level IT practices and solutions to businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We partner with many types of businesses, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.
Apply Now

Human Resources Specialist

Premium Job
Remote $26 - $30 per hour Medalogix

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Job Description

Full time Temporary

We are seeking a talented and experienced Human Resources Specialist to join our team at Medalogix. As a key member of the HR department, you will be responsible for a variety of HR functions to support our organization's growth and success.

Responsibilities:
  • Manage recruitment processes, including job postings, screening resumes, and conducting interviews
  • Handle employee onboarding and orientation programs
  • Administer benefits programs and assist employees with HR-related inquiries
  • Ensure compliance with labor laws and company policies
  • Assist with performance management and employee relations
Qualifications:
  • Bachelor's degree in Human Resources or related field
  • 2+ years of experience in HR roles
  • Strong knowledge of HR best practices and employment laws
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information

If you are a motivated HR professional looking to make an impact in a dynamic and growing company, we encourage you to apply for this exciting opportunity at Medalogix.

Company Details

Backed by data science and built with clinical expertise, Medalogix is at the center of healthcare’s shift towards value-based care with a focus on reducing the risk of hospitalization. We support agencies caring for over 30% of the U.S. home health population and 20% of the hospice population. Medalogix solutions enable unprecedented visibility, transparency, and coordination. We give you the most complete, data-driven view possible into the patient trajectory.
Apply Now

customer service representative

Premium Job
Remote $23 - $35 per hour Serta Simmons Bedding

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Job Description

Part Time Temporary

About Us:

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including.

Job Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing support, resolving issues, and ensuring customer satisfaction. You will act as a brand ambassador, building and maintaining strong, positive relationships with our clientele across various communication platforms.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
  • Handle customer complaints and issues with professionalism, empathy, and efficiency to ensure timely resolution.
  • Process customer orders, returns, and other related requests.
  • Maintain detailed and accurate customer records and documentation.
  • Collaborate with internal teams to escalate complex issues and provide feedback for service improvement.
  • Stay updated on company products, services, and policies to provide comprehensive support.
  • Maintain a positive, empathetic, and professional attitude in all customer interactions.

Qualifications and Skills

  • Proven experience as a customer service representative or similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency with CRM systems and other customer service software.
  • Ability to multitask, manage time effectively, and maintain attention to detail.
  • Strong interpersonal and active listening skills.
  • High school diploma or equivalent; a degree in a relevant field is a plus.
  • Ability to work effectively under pressure and adapt to various customer personalities.

Why Join Us?

  • It is our policy that discrimination against any individual on the basis of race, color, sex, religion, ancestry or national origin, age, citizenship status, marital status, sexual orientation, physical or mental disability (with or without reasonable accommodations), status as a disabled veteran or veteran of the Vietnam era, or political affiliation is strictly prohibited.

Company Details

About us Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees.
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