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BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and supporting the growth of our organization. We are seeking an Executive Administrative Assistant to provide high-level administrative support to company executives and ensure the smooth operation of executive functions. This role requires strong organizational, communication, and problem-solving skills, along with the ability to handle sensitive information with discretion.

Responsibilities:
-- Manage executive calendars, including scheduling meetings, appointments, and travel arrangements.
-- Prepare, edit, and organize reports, presentations, and correspondence for executives.
-- Serve as a liaison between executives, staff, and external stakeholders to ensure effective communication.
-- Coordinate and support board meetings, leadership team sessions, and special events.
-- Maintain confidential records, files, and sensitive company information.
-- Assist with tracking and following up on key initiatives and deadlines.
-- Screen and prioritize phone calls, emails, and requests, ensuring executives’ time is used effectively.
-- Provide administrative support for special projects as assigned by leadership.
-- Anticipate executive needs and proactively provide solutions to streamline operations.

Requirements:
-- Bachelor’s degree in Business Administration, Communications, or a related field preferred; equivalent experience considered.
-- 3+ years of administrative support experience, with at least 1–2 years supporting executives or senior leadership.
-- Exceptional organizational and multitasking skills with attention to detail.
-- Strong written and verbal communication skills.
-- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with scheduling and collaboration tools is a plus.
-- Ability to manage sensitive and confidential information with professionalism.
-- Strong problem-solving abilities and a proactive, resourceful mindset.
-- Ability to work independently while supporting executive-level priorities.

Benefits:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship opportunities in executive support and administration.

We are seeking a proactive Live Support Specialist to join our dynamic team. This remote position is the first point of contact for our clients, subcontractors, and internal team members, providing real-time assistance and ensuring seamless communication. The ideal candidate will be a problem-solver with excellent communication skills and a calm, professional demeanor, capable of managing multiple inquiries through various digital channels.

Key Responsibilities:

• Provide real-time, live support via chat, video conferencing, and phone to address inquiries from clients, subcontractors, and vendors.
• Triage and route complex technical or project-specific questions to the appropriate internal departments (e.g., Project Management, Accounting, Estimating).
• Assist users with access and navigation of our company portals and project management software.
• Monitor and manage the central support ticket system, ensuring timely acknowledgment and resolution of issues.
• Document all customer interactions, comments, and complaints accurately in our CRM system.
• Provide basic troubleshooting for common software and access-related issues.
• Escalate urgent technical or client-related issues to management promptly.
• Contribute to and maintain a knowledge base of common questions and solutions to improve user self-service.

Required Qualifications & Skills:

• Proven experience (1+ year) in a customer support, help desk, or live chat role.
• Exceptional written and verbal communication skills, with a clear and professional tone.
• High level of technical proficiency and comfort with software, including CRM platforms, project management tools (e.g., Procore, Bluebeam), and the Microsoft Office 365 suite.
• Strong problem-solving abilities and a passion for helping people.
• Ability to work independently in a remote setting, managing time and priorities effectively.
• High-speed internet connection and a dedicated, quiet workspace suitable for professional video calls.
• Patient, empathetic, and maintains composure under pressure.

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at the store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Attends training and completes PPLs requested by Manager or assigned by corporate.

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and ensuring that every customer has a positive experience. We are seeking a Senior Customer Support Specialist to serve as a key member of our customer service team. This role requires strong communication skills, a customer-first mindset, and the ability to handle complex inquiries while mentoring junior staff.

Responsibilities :
-- Provide advanced customer support via phone, email, and in person, addressing complex inquiries and resolving escalated issues.
-- Lead and mentor a team of customer support representatives
-- Handle escalated customer inquiries and issues
-- Ensure timely and effective resolution of customer complaints
-- Monitor customer feedback and implement process improvements
-- Collaborate with other departments to improve overall customer experience

Qualifications :

-- High school diploma required; associate or bachelor’s degree in Business, Communications, or a related field preferred.
-- 3+ years of customer service experience, with at least 1 year in a senior or advanced support role.
-- Strong interpersonal and communication skills with the ability to manage difficult conversations professionally.
-- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn company systems quickly.
-- Strong organizational and problem-solving skills with attention to detail.
-- Ability to mentor, coach, and support junior team members.
-- Experience in storage, property management, retail, or hospitality is a plus.

Benefits:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and advancement in customer service and operations.

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at the store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Attends training and completes PPLs requested by Manager or assigned by corporate.

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and continuously improving our operations. We are seeking an Entry-Level Project Manager to support and coordinate business and operational projects. This role is designed for individuals starting their careers in project management and provides opportunities for growth, training, and mentorship under the guidance of experienced leaders.

Responsibilities :
-- Supporting the planning, scheduling, and coordination of project tasks and deliverables.
-- Tracking project timelines, milestones, and budgets to ensure progress toward goals.
-- Preparing project documentation, including reports, meeting agendas, and status updates.
-- Coordinating communication among team members, stakeholders, and leadership.
-- Assisting with risk identification, issue tracking, and developing solutions with senior managers.
-- Participating in project meetings, taking detailed notes, and ensuring timely follow-up on action items.
-- Conducting research and gathering information to support project planning and execution.
-- Maintaining project management tools and ensuring accurate, up-to-date information.

Requirements:
-- Bachelor’s degree in Business Administration, Project Management, Operations, or a related field (or equivalent combination of education and experience).
-- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
-- Excellent written and verbal communication skills.
-- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with project management software (e.g., MS Project, Asana, Trello) is a plus.
-- Detail-oriented with problem-solving skills and a willingness to learn.
-- Ability to work collaboratively in a team environment.
-- Internship or related experience in project support, coordination, or operations is a plus, but not required.

Benefits :
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in project management.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service while expanding and optimizing our operations. We are seeking a Senior Project Manager to lead critical business and operational projects across the organization. This role requires strong leadership, organizational, and communication skills, with the ability to drive projects from conception to completion while ensuring alignment with company goals.

Responsibilities and Duties
The Senior Project Manager will collaborate with leadership and cross-functional teams to:
-- Oversee the planning, execution, and delivery of multiple high-impact projects.
-- Define project scope, goals, and deliverables that support business objectives.
-- Develop detailed project plans, timelines, budgets, and resource allocation strategies.
-- Lead cross-functional teams and manage communication between stakeholders, ensuring transparency and accountability.
-- Monitor and track project performance, identifying risks and implementing solutions to keep initiatives on schedule and within budget.
-- Provide regular project updates, reports, and presentations to senior leadership.
-- Ensure compliance with company policies, industry standards, and regulatory requirements.
-- Mentor and support junior project staff, promoting a culture of collaboration and excellence.
-- Continuously evaluate processes and recommend improvements to increase efficiency and project success.

Requirements
-- Bachelor’s degree in Business Administration, Project Management, Operations, or a related field; Master’s degree or PMP certification preferred.
-- 5+ years of proven experience in project management, with at least 2 years in a senior or leadership role.
-- Strong organizational and time management skills with the ability to manage multiple complex projects simultaneously.
-- Excellent written, verbal, and interpersonal communication skills.
-- Proficiency in project management tools (MS Project, Asana, Trello, or similar) and Microsoft Office Suite.
-- Demonstrated ability to lead teams, resolve conflicts, and drive results.
-- Experience in operations, facilities, or storage/logistics management is a plus.

Benefits:
BIG Rock Storage offers competitive compensation and a comprehensive benefits package, including:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and advancement opportunities in project and operations leadership.

We are seeking a reliable and detail-oriented Receptionist and Clerical Support professional to be the first point of contact for our office and to assist with essential administrative tasks.

• Greet and assist visitors in a professional and welcoming manner.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Manage incoming and outgoing mail, packages, and correspondence.
• Maintain a clean and organized reception area.
• Assist with scheduling appointments, meetings, and conference rooms.
• Provide clerical support including filing, data entry, scanning, and copying.
• Update and maintain records, databases, and office supplies.
• Support other administrative staff with projects and day-to-day tasks as needed.

• High school diploma or equivalent; additional training or education in office administration a plus.
• Previous experience as a receptionist, office assistant, or in clerical support preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Professional appearance and positive attitude.

• Competitive pay.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for growth and development.
• Friendly and supportive work environment.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and ensuring smooth operations across our facilities. We are seeking an Administrative Assistant & Office Manager to support our leadership team and oversee day-to-day office operations. This role is designed for individuals with strong organizational skills and an interest in administration, providing opportunities for growth, training, and mentorship.

Responsibilities and Duties
The Administrative Assistant & Office Manager will work under the direction of company leadership and assist with:
-- Managing daily office operations, including scheduling, filing, correspondence, and supplies.
-- Serving as the first point of contact for visitors, vendors, and external partners.
-- Coordinating calendars, meetings, and appointments for staff and management.
-- Preparing reports, presentations, and documents to support business operations.
-- Maintaining accurate records, databases, and confidential files.
-- Assisting with HR-related administrative tasks, such as onboarding and employee documentation.
-- Supporting financial processes including invoice tracking, expense reporting, and basic bookkeeping tasks.
-- Ensuring the office environment is organized, efficient, and aligned with company standards.
-- Collaborating with management to improve administrative systems and procedures.

Requirements ;
-- High school diploma required; associate or bachelor’s degree in Business Administration, Office Management, or a related field preferred.
-- Proven organizational and multitasking abilities with strong attention to detail.
-- Excellent written and verbal communication skills.
-- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
-- Ability to manage sensitive and confidential information with professionalism.
-- Strong problem-solving skills and a proactive approach to work.
-- Previous experience in administrative support, office coordination, or office management is a plus, but not required.

Benefits :
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and mentorship in administration and office management.