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We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of Scott Group Studio

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience,
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.
  

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

Company Details

For 55 years, Scott Group Studio has been a maker of beautiful carpets and rugs for the world’s most discerning designers and architects. A resolute dedication to excellence sets us apart, from our commitment to using the finest materials to developing innovative techniques that honor our legacy while embracing the future. Our unique approach blends exceptional craftsmanship with modern technology, ensuring each piece is a work of art. Welcome to a tradition of excellence.

SINGLOMAX APPAREL is seeking a talented Technical Writer to join our Documentation team. The ideal candidate will be responsible for creating clear and concise technical documentation for our products and services. If you have a passion for writing and a strong attention to detail, we want to hear from you!

• Research, write, edit, and proofread technical documentation for a variety of audiences
• Collaborate with subject matter experts to gather information and ensure accuracy of content
• Create user guides, manuals, online help systems, and other technical documents
• Ensure documentation meets company standards and guidelines
• Manage multiple projects and deadlines simultaneously

• Bachelor's degree in English, Technical Writing, or related field
• Proven experience as a Technical Writer or similar role
• Excellent writing and editing skills
• Strong attention to detail and ability to work independently
• Proficiency in Microsoft Office and other technical writing tools

If you are a creative thinker with a passion for writing and a desire to make complex information easy to understand, we encourage you to apply for the Technical Writer position at SINGLOMAX APPAREL.

We are seeking to hire a technically skilled database administrator that is capable of holding positions of great responsibility. In this role, you'll be the first respondent to database problems that arise and carry out periodic maintenance and troubleshooting.

To ensure success as a database administrator, you should be an excellent problem-solver and communicator that is fluent in most data manipulation languages. Ultimately, a top-notch database administrator should have extensive knowledge of the databases under their administration and display sound technical skills and administrative aptitude.

• Design, implement, and maintain database systems
• Monitor database performance and troubleshoot issues
• Ensure data security and integrity
• Develop and implement backup and recovery strategies
• Collaborate with IT team to optimize database usage

• Bachelor's degree in Computer Science or related field
• Proven experience as a Database Administrator or similar role
• Strong knowledge of database management systems (e.g. MySQL, Oracle)
• Experience with database design and optimization
• Excellent problem-solving skills

Singlomax Apparel is seeking a talented and motivated Software Engineer to join our dynamic technology team. As a Software Engineer, you will play a key role in developing and maintaining our innovative software solutions that drive our business forward. If you are passionate about technology and have a strong background in software development, we want to hear from you!

• Collaborate with cross-functional teams to design, develop, and implement software solutions
• Write clean, maintainable, and efficient code
• Perform code reviews and provide feedback to team members
• Troubleshoot and debug software issues
• Participate in software architecture and design discussions
• Stay up-to-date with the latest technologies and best practices

• Bachelor's degree in Computer Science or related field
• Proven experience as a Software Engineer or similar role
• Strong knowledge of programming languages such as Java, C++, or Python
• Experience with web development frameworks like React or Angular
• Excellent problem-solving skills
• Ability to work independently and as part of a team

If you are a creative thinker with a passion for technology and a desire to make a real impact, we encourage you to apply for the Software Engineer position at Singlomax Apparel.

Are you a detail-oriented individual with strong data entry skills? Are you looking for a flexible work opportunity that allows you to work from the comfort of your own home? We have the perfect position for you! Join our team as a Work From Home Data Entry Clerk and contribute to our mission of accuracy and efficiency.

Position Overview: As a Work From Home Data Entry Clerk, you will play a crucial role in maintaining and updating our database with accuracy and precision. Your responsibilities will include inputting and verifying data, conducting quality checks, and assisting with administrative tasks as needed. This is a fully remote position, allowing you to work from anywhere within the USA.

Key Responsibilities:
• Enter and maintain accurate data into our systems with a high level of attention to detail.
• Perform regular data quality checks to ensure accuracy and consistency.
• Assist in organizing and categorizing information for easy retrieval.
• Collaborate with team members to ensure data integrity and completeness.
• Handle administrative tasks, including responding to emails and inquiries.

Qualifications:
• Proven experience in data entry or related roles.
• Excellent typing speed and accuracy.
• Strong attention to detail and ability to spot errors.
• Proficiency in using data entry software and tools.
• Self-motivated and able to work independently with minimal supervision.
• Strong communication skills for remote collaboration.
• Familiarity with basic software tools such as Microsoft Office suite.
• High school diploma or equivalent; additional certifications are a plus.

Benefits:
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to be part of a dynamic and supportive team.
• Competitive compensation package based on experience.
• Room for growth and development within the organization.
• Access to resources and tools necessary for successful remote work.
• How to Apply: If you are ready to take on this exciting remote data entry opportunity, please submit your resume and a brief cover letter detailing your relevant experience and why you're a great fit for this role. Our hiring team will review applications and contact candidates who meet our criteria for further assessment.

The Data Insights Analyst will have direct access to the world's most advanced 1st and 3rd party data sets. They will use statistical tools and direct SQL queries to mine anonymous consumer behavior data to understand who, how, and why people make purchase decisions. They will create actionable insights for our Fortune 500 clients, public reports, and financial partners. Keen creative and intelligence skills are required to find game changing insights in big data and weave the fact-based persuasive story together in a way non-data junky business people can digest and take action on.

Your daily impact as a Data Insights Analyst

• Partner with Marketing, Client Strategy, Sales, AdOps and Campaign Insights Managers to deliver client and market insights
• Construct useful frameworks and analyze visit data, purchase history demographics and more to learn strategic insights
• Interpret data and translate complex concepts to external-facing stories in a clear and concise manner
• Build new insights from idea generation through development and production
• Determine patterns and trends that can be communicated externally
• Provide custom analysis and data visualization builds for internal and external stakeholders as needed
• Collaborate with Data Science, Product and Tech to deliver novel solutions for large, open-ended requests
• Set the bar for unique, actionable and insightful data

Your experience and expertise

• Bachelor's degree preferably in Statistics or related quantitative field (e.g. Computer Science, Economics, Mathematics, Physics, STEM, etc.)
• Advanced proficiency in Excel
• SQL expert
• Experience with databases such as MySQL, Redshift, PostgreSql, BigQuery
• Ability to answer business questions from our vast existing data sets
• Strong data analysis, communication and presentation skills

Benefits Summary

• Competitive salary, stock options, flexible vacation
• Medical, dental and Flexible Spending Account (FSA)
• Company Matched 401(k)
• Unlimited PTO (within reason)
• Talented co-workers and management
• Agile Development Program (For continued learning/professional development)
• Paid Paternity & Maternity Leave

About the Role

As an Executive Assistant to senior leaders, you’ll serve as a strategic partner on both company-wide and team-level initiatives. In this highly visible role, you’ll work across the organization to help your leaders navigate complex priorities, optimize their time, and overcome organizational challenges. Your proactive support will empower them to lead more effectively and focus on the highest-impact opportunities for their teams and the business.

What you'll do

• Provide comprehensive support to senior leaders, including strategic calendar management in Google Calendar (60%), travel and accommodation bookings (10%), monthly expense reporting (10%), and support for offsite events, meetings preparation, and strategic projects (20%).
• Draft, route, and manage written and verbal communications with exceptional discretion and confidentiality across multiple platforms.
• Coordinate with external parties and their executive staff on frequent/regular meetings.
• Perform general administrative tasks such as taking detailed meeting notes and preparing relevant materials.
• Partner with the Employee Experience (EX) Team to plan and execute team events.
• Support budget tracking and reconciliation, including invoice management, expense submission/approvals, and resolution of AP/AR issues.

In order to be successful, you must bring

• 2+ years of administrative or related experience, supporting multiple senior leaders simultaneously
• Proven self-starter with a track record of independently driving complex projects to completion with minimal oversight
• Highly detail-oriented with the ability to think strategically and offer thoughtful recommendations
• Exceptional written and verbal communication skills
• Proficient in Google applications (Docs, Sheets, Calendar, etc.)
• Strong critical thinking and problem-solving abilities
• Adaptable and diplomatic, with the judgment to navigate varying leadership styles and dynamic situations

We are seeking a Live Chat Support Representative to join our digital customer service team. In this role, you will be responsible for providing real-time assistance to clients, partners, and internal teams through our online chat platform. You will serve as the first point of contact for inquiries related to projects, services, and technical documentation, ensuring prompt, professional, and knowledgeable support.

• Respond promptly and accurately to client and stakeholder inquiries via the company’s live chat system.
• Provide support regarding project updates, technical documentation, service requests, and general inquiries.
• Troubleshoot basic client issues or route more complex concerns to the appropriate department.
• Maintain a high level of professionalism and empathy in all interactions.
• Accurately document all interactions and follow-up actions in CRM or support tools.
• Monitor multiple chat conversations simultaneously while maintaining high response quality.
• Collaborate with project, technical, and customer service teams to resolve queries efficiently.
• Identify frequently asked questions and contribute to the development of helpdesk content and FAQs.
• Escalate urgent or sensitive issues following established protocols.

Required:

• High school diploma or equivalent; Bachelor's degree in Communications, Business, or Engineering is a plus.
• 1–3 years of experience in a customer support or live chat role.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage multiple chat conversations effectively.
• Comfortable with using CRM, ticketing, and chat platforms (e.g., Zendesk, Salesforce, Intercom).
• Strong problem-solving skills and a client-first mindset.
• Fluent in English (written and spoken); Spanish or Portuguese is an asset.

Preferred:

• Experience in construction, engineering, energy, or industrial sectors.
• Familiarity with technical terminology or EPC project workflows.
• Knowledge of support metrics (response time, resolution time, CSAT) and live chat KPIs.

• Competitive salary and benefits.
• Remote work flexibility with the possibility of hybrid options.
• Work with global teams and clients across infrastructure and energy sectors.
• Training and development opportunities in technical support and customer service.
• Inclusive and collaborative team culture.

• Develop and implement recruitment strategies
• Oversee job postings, screening, interviewing, and hiring
• Coordinate onboarding and orientation processes

• Act as a liaison between management and employees
• Address employee grievances, conflicts, and disciplinary actions
• Promote a positive work environment and culture

• Design and manage performance appraisal systems
• Assist managers in setting KPIs and evaluating staff performance
• Provide coaching and support for career development

• Develop and update HR policies and procedures
• Ensure compliance with labor laws and internal standards

• Identify training needs and coordinate professional development programs
• Organize workshops, seminars, and team-building activities

• Manage payroll, bonuses, and benefits administration
• Research and implement competitive compensation structures

• Maintain HR records and generate reports (e.g., turnover, attendance)
• Use data to advise leadership on workforce strategy

• Ensure HR practices comply with local, state, and federal regulations
• Handle audits, legal issues, and workplace safety initiative.

• Strong interpersonal and communication skills
• Strategic thinking and problem-solving abilities
• Conflict resolution and negotiation skills
• Proficiency in HR software (e.g., SAP, Workday, BambooHR)
• Knowledge of labor laws and HR best practices
• Leadership and team management capabilities

Benefits vary by company and region, but HR Managers typically enjoy:

• Competitive salary
• Annual performance bonuses
• Retirement plans (401k, pension, etc.)

• Medical, dental, and vision insurance
• Life and disability insurance
• Mental health support programs

• Paid time off (vacation, sick leave, holidays)
• Remote or hybrid work options (depending on company)
• Parental leave

• Training and development budgets
• Conference attendance
• Career advancement opportunities