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We're hiring a Remote Product Support Representative to be the front line of our customer service. In this role, you will help customers with their product questions and technical issues via email, live chat, and phone. This is a great opportunity for a tech-savvy problem solver who enjoys the challenge of multitasking and providing exceptional support across different platforms.

• Provide Solutions: You will be the primary point of contact for customer questions about product functionality, configuration, and troubleshooting. Your goal is to provide fast, clear, and accurate solutions to help users get the most out of our products.
• Manage Support Tickets: You'll use help desk tools like Zendesk or Jira to log, track, and manage customer tickets, ensuring no request is left behind.
• Collaborate on Issues: When a customer has a complex technical issue, you'll work directly with our engineering or QA teams to find a resolution, acting as a crucial link between our users and our technical experts.
• Improve Our Resources: You will contribute to our knowledge base by updating articles with new solutions and information on common issues, helping both customers and your teammates find answers more quickly.

• Relevant Experience: You should have 1–3 years of experience in a technical support or help desk role.
• Technical Skills: You must be familiar with ticketing systems and remote collaboration tools. The ability to navigate different technical platforms is key.
• Clear Communication: You have excellent written and verbal communication skills, and you're particularly skilled at explaining technical concepts in a simple, easy-to-understand way for non-technical users.
• Problem-Solving Mindset: You are a natural problem solver who enjoys troubleshooting and is committed to finding the best solution for the customer.

We offer a fully remote work environment with flexible scheduling , giving you the freedom to create a work-life balance that suits your needs. We also provide ongoing technical training and documentation support to help you grow your skills. Plus, you may be eligible for reimbursement for your home office setup.

We are seeking a highly experienced and discreet Remote Executive Assistant to provide comprehensive administrative and personal support to one or more of our senior executives. In this fast-paced, remote environment, you will be the backbone of our leadership team, ensuring seamless operations and efficient use of their time. If you thrive on anticipating needs and managing a dynamic workload, this is the role for you.

• Executive Support: You'll manage complex executive calendars, schedule meetings across multiple time zones, and coordinate all aspects of domestic and international travel.
• Communication & Content: You will be responsible for preparing, editing, and formatting a wide range of documents, including high-level correspondence, presentations, and reports, ensuring they are polished and professional.
• Confidentiality: A core part of your role involves handling highly confidential documents and managing sensitive tasks with the utmost discretion and integrity.
• Meeting Management: You will attend key meetings to take clear and concise minutes, and then diligently follow up on all action items to ensure project momentum.

• Experience: You should have at least 5+ years of experience as an Executive or Personal Assistant, with a proven track record of supporting senior leadership.
• Skills: We require strong organizational, time-management, and communication skills. Your ability to prioritize tasks and communicate effectively will be crucial.
• Discretion: Your exceptional professionalism and ability to maintain discretion are non-negotiable.
• Tech Proficiency: You must be highly proficient in using Office Suite, G Suite, and various scheduling and communication tools.

We offer a remote-first, flexible working model that supports a healthy work-life balance. This role comes with a competitive salary range of approximately £59,000–£63,000. You'll also be part of a supportive team culture that values collaboration and provides ample opportunities for professional development to help you advance your career.

We are seeking a talented and versatile Remote Content Writer to produce engaging, SEO-optimized content that resonates with our audience. In this role, you will be a key voice for our brand, creating compelling narratives across our web platforms, blog, and marketing materials. If you have a passion for storytelling and a knack for producing high-quality, impactful content, we want to hear from you.

• Create Compelling Content: You will be responsible for researching, writing, and developing content for various channels, including blog posts, website pages, email campaigns, and social media. Your work will inform, engage, and convert our target audience.
• Manage the Content Pipeline: You will manage and adhere to our editorial calendar, collaborating closely with editors and other team members to ensure all content is delivered on time and aligns with our strategy.
• Optimize for Success: A core part of your role will be to optimize all content using SEO best practices , from keyword research to meta descriptions, and track performance metrics to measure success.
• Maintain Brand Voice: You will proofread and edit all your work, ensuring every piece of content is consistent with our brand voice and free of grammatical errors.

• Proven Experience: You must have proven writing or copywriting experience, supported by a strong portfolio of published work that showcases your skills.
• Technical Familiarity: You should be comfortable using Content Management Systems (CMS) like WordPress and be proficient with productivity tools like Microsoft Office or G Suite.
• Exceptional Skills: You have excellent English writing skills, a sharp eye for detail, and a commitment to producing clean, error-free copy.
• Reliability: You are organized, can meet strict deadlines, and have the ability to handle multiple projects simultaneously without compromising quality.

We offer a fully remote position with flexible hours , giving you the freedom to create a schedule that works for you. Your hard work will be rewarded with performance-based bonuses or annual raises , and we will provide support for training in advanced writing techniques and SEO to help you grow your career.

We are actively seeking a highly organized and detail-oriented Remote Billing & Collections Specialist to join our team. In this crucial role, you will be a key player in maintaining our company's financial health by ensuring the smooth and timely processing of invoices and effectively managing client accounts. Your dedication to accuracy and consistent follow-up will be essential for fostering strong, positive relationships with our clients while securing timely payments.

Your main duties will involve much more than just sending bills. You will be responsible for the full billing cycle, starting with the precise generation and distribution of invoices to our clients. You'll then take a proactive approach to monitoring payment statuses, sending professional and polite reminders for any overdue accounts to minimize delays. A key part of your job will be to meticulously reconcile accounts and, when necessary, escalate delinquent payments through a structured process. Finally, you will ensure every action and communication is meticulously documented within our accounting systems, providing a clear and reliable record for all financial activities.

To be successful in this position, you should have prior experience, with at least 1-2 years in a similar role within billing, invoicing, accounts receivable (AR)/accounts payable (AP), or collections. We're looking for someone with exceptional numerical and organizational skills, as you'll be handling sensitive financial data. Your strong communication skills are also critical for interacting with clients professionally. Familiarity with standard billing software or accounting systems is a must, and you must demonstrate the utmost discretion when handling confidential financial and client information.

We understand the importance of a work-life balance, which is why this is a fully remote position with flexible hours, allowing you to build a schedule that fits your life. We also believe in investing in our team's growth. You'll receive comprehensive training and ongoing mentorship to help you thrive in your role. Additionally, we offer performance-based incentives to reward your hard work and dedication.

We are seeking a highly organized and reliable Remote Virtual Admin Assistant to join our team. In this role, you'll be the backbone of our operations, providing essential administrative support that keeps everything running smoothly. If you're a proactive problem-solver who thrives in a digital environment, we want to hear from you.

• Manage Digital Operations: You will take charge of managing our digital workflow, including overseeing email and calendar management, booking meetings, and handling travel arrangements.
• Organize and Maintain Data: Your duties will include meticulous data entry, managing digital files, and maintaining accurate records to ensure all information is accessible and organized.
• Prepare Key Documents: You'll be responsible for preparing important documents like invoices, reports, and professional correspondence for clients and internal teams.
• Support Team Projects: You'll assist with light project coordination and various communication tasks, helping to ensure our team stays on track and connected.

• Proven Experience: You should have proven experience in administrative support or virtual assistance roles, with a track record of success.
• Tech-Savvy: You must be comfortable and proficient with a range of digital tools, including Microsoft Office, Google Workspace, and various cloud-based applications.
• Highly Reliable: We're looking for someone who is exceptionally reliable, organized, and detail-oriented. You should be a proactive communicator who anticipates needs and handles tasks with minimal supervision.
• Excellent Communication: Your ability to write clearly and professionally is essential for success in this role.

We offer a fully remote position with a flexible schedule , giving you the freedom to create a work-life balance that suits you. You'll also be given access to all the necessary productivity and communication tools, and we'll provide a monthly stipend or reimbursement for home office supplies to help you set up and maintain your ideal workspace.

We are looking for a sharp and detail-oriented Remote QA Coordinator to join our team. In this role, you'll be instrumental in upholding the high standards of our customer interactions across all support channels. Your keen eye for detail and commitment to quality will help ensure every customer receives consistent, top-notch service.

• Review and Evaluate : You'll be responsible for reviewing customer support interactions, including email and chat transcripts, to ensure they meet our quality benchmarks.
• Analyze and Improve : You'll gather feedback and identify key trends, then use those insights to recommend improvements for our processes and policies.
• Collaborate and Coach : Working closely with our training teams, you'll help enhance coaching and training materials, empowering our support agents to excel.
• Develop Protocols : You'll implement and refine quality measurement protocols to maintain consistency and excellence in our service.

• Experienced Pro : We need someone with 2–3 years of experience in quality assurance (QA), customer support, or training and coaching roles.
• Analytical Mind : You should have strong analytical skills and a knack for excellent written communication.
• Tech Savvy : You should be comfortable with QA tools and various customer support systems.

• Work from Anywhere : This is a fully remote position with flexible scheduling, giving you the freedom to work from the location that best suits you.
• Grow Your Career : We are committed to your professional development, offering access to valuable learning resources to help you advance in your career.

If you are passionate about maintaining quality and improving customer experiences, apply now and help us make a difference!

We are actively seeking a dedicated and proactive Remote Onboarding Specialist to join our growing team. In this key role, you will serve as the first point of contact for our new customers and users, guiding them through a seamless and positive initial experience with our platform. Your primary mission will be to ensure that every new user feels confident and empowered from day one, helping them unlock the full potential of our services.

Key Responsibilities:

• Lead the Way: You will personally guide new users through their onboarding journey, leveraging various communication channels, including email, chat, and video calls.
• Facilitate Success: Take the lead on account setup and provide comprehensive walk-throughs of our platform's key features, ensuring users understand how to get started.
• Champion Our Users: Proactively track customer progress and identify any potential issues, addressing them swiftly and effectively to prevent roadblocks.
• Collaborate and Innovate: Work closely with our product and support teams to continuously refine and streamline our onboarding workflows, making the process more efficient and user-friendly for everyone.

What We’re Looking For:

• Experience: You should have 1–2 years of experience in a related field, such as customer onboarding, customer success, or customer support.
• Top-Notch Communicator: We need someone with excellent communication and presentation skills who can explain complex topics in a simple, clear, and engaging manner.
• Tech-Savvy: You should be familiar with onboarding tools and CRM platforms, ready to hit the ground running.
• Natural Problem Solver: You are a highly organized individual who thrives on solving problems and finding resourceful solutions.

Benefits:

• Ultimate Flexibility: This is a fully remote-first position, offering you the freedom to work from anywhere.
• Rewarding Work: We offer a competitive compensation package with performance-based rewards tied to key onboarding metrics, along with a collaborative team environment.

If you are passionate about helping others succeed and want to make a tangible impact on our customer experience, we encourage you to apply.

Moore Haven Yacht Club is seeking a talented and experienced Data Engineer to join our technology team. As a Data Engineer, you will be responsible for designing, developing, and maintaining our data infrastructure to support our business objectives. This role offers the opportunity to work with cutting-edge technologies and make a significant impact on our organization.

• Design and implement scalable data pipelines and ETL processes
• Optimize and maintain databases and data warehouses
• Collaborate with cross-functional teams to gather and analyze data requirements
• Develop data models and schemas for efficient data storage and retrieval
• Monitor and troubleshoot data quality issues

• Bachelor's degree in Computer Science, Engineering, or related field
• Proven experience in data engineering, data warehousing, or related roles
• Strong proficiency in SQL, Python, and other programming languages
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Excellent problem-solving and analytical skills
• Ability to work independently and collaborate with team members

If you are passionate about data engineering and looking for a challenging and rewarding opportunity, we encourage you to apply for this position at Moore Haven Yacht Club.

We are seeking a talented and creative Copywriter to join our team at Moore Haven Yacht Club. As a Copywriter, you will be responsible for creating compelling and engaging content for a variety of marketing materials, including website copy, social media posts, email campaigns, and more. The ideal candidate will have a passion for storytelling and a keen eye for detail.

• Write clear, concise, and engaging copy for various marketing channels
• Collaborate with the marketing team to develop creative concepts and messaging
• Ensure all content is on-brand and aligns with the company's voice and tone
• Edit and proofread copy to ensure accuracy and consistency
• Stay up-to-date on industry trends and best practices in copywriting

• Bachelor's degree in English, Marketing, Communications, or related field
• Proven experience as a Copywriter or in a similar role
• Strong writing and editing skills
• Excellent communication and collaboration abilities
• Ability to work under tight deadlines and juggle multiple projects

If you are a creative thinker with a passion for writing, we would love to hear from you. Apply now to join our dynamic team at Moore Haven Yacht Club!