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Job Description:

The Customer Service Manager is responsible for leading and managing the customer service team to ensure excellent customer experiences, efficient operations, and high levels of customer satisfaction. This role oversees daily service operations, sets performance standards, coaches team members, and works collaboratively with other departments to improve customer support processes and outcomes.

As a Customer Service Manager, you’ll oversee day-to-day customer support operations while driving continuous improvement across processes and performance. Your leadership will ensure that customers receive exceptional service, while your coaching will empower team members to grow and succeed. Key responsibilities include:

• Managing and developing a team of customer service representatives.
• Setting performance goals, tracking KPIs, and coaching staff to achieve results.
• Handling escalated customer issues with professionalism and empathy.
• Collaborating with cross-functional teams (Sales, Operations, IT) to resolve challenges and improve the customer experience.
• Analyzing service metrics and implementing strategies to increase efficiency and satisfaction.
• Driving initiatives that enhance customer loyalty, retention, and service excellence.

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).
• 3–5 years of experience in customer service, including at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills with the ability to coach and develop staff.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Proficiency with CRM systems, call center software, and Microsoft Office Suite.
• Strong analytical skills with experience monitoring KPIs and generating performance reports.
• Ability to remain calm and professional in high-pressure situations.

• Competitive hourly pay or salary with performance incentives.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off, holidays, and flexible scheduling options.
• Opportunities for career advancement and professional growth.
• Remote work opportunities (where applicable).
• A collaborative, inclusive, and supportive work culture.

Knead Masters is seeking a highly detail-oriented and efficient front desk specialist to handle all secretarial and receptionist activities at the desk of our main entrance. You will serve as the company's "face" and be in charge of setting the tone for all visitors.

The ideal applicant must be extremely perceptive, disciplined, and service-minded, in addition to having a pleasant and laid-back demeanor. You should be able to address problems and give accurate information. The demands of the customer must always come first.

Responsibilities

• Maintain a clean and attractive front desk with the necessary materials.
• Salute and welcome visitors.
• Respond to queries and grievances.
• Answer all incoming calls, divert them, or leave messages on wait.
• Obtain correspondence, shipments, etc., and distribute them.
• Prepare outgoing mail by writing letters, packing packages, etc.
• Examine, group, and forward email.
• Provides customer service by greeting and registering visitors, as well as attending to directional inquiries.
• Watch office supply needs and place orders as necessary.
• Maintain accurate records and files.
• Track office costs and expenses.
• Assume additional responsibilities (travel arrangements, schedules, etc.)

Requirements

• Must possess a High school diploma
• Demonstrable background as a receptionist, agent, or other similar function
• Knowledge of office equipment (e.g., fax, printer, etc.)
• Knowledge of office administration and basic bookkeeping
• Effective oral and written communication
• outstanding MS Office skills (especially Excel and Word)
• Strong interpersonal and communication skills
• Possess strong organizational and multitasking skills
• Aptitude for solving issues
• Customer-centric mindset

Benefit:

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Schedule:

8 hour shift

Signing bonus

Work Location: Remote

We are seeking a detail-oriented and organized Administrative & Office Assistant to support daily operations and ensure smooth functioning of our office. The ideal candidate will be proactive, reliable, and able to handle a variety of administrative tasks with professionalism and efficiency.

Responsibilities:
• Perform general office duties, including filing, data entry, and document management.
• Answer phone calls, respond to emails, and direct inquiries to appropriate staff.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare reports, correspondence, and presentations as needed.
• Maintain office supplies and equipment; liaise with vendors when necessary.
• Assist with record-keeping, expense tracking, and other clerical tasks.
• Support team members and management with administrative projects.

Qualifications:
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in office administration or clerical work is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and work independently with minimal supervision.

We are seeking an experienced Medical Coding & Billing Specialist to join our remote team. The ideal candidate will ensure accurate coding of medical procedures and diagnoses, process insurance claims efficiently, and support the revenue cycle by minimizing claim denials and maximizing reimbursements. This position requires strong attention to detail, knowledge of medical terminology, and familiarity with coding standards.

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Key Responsibilities
• Assign accurate ICD-10, CPT, and HCPCS codes to medical records.
• Review patient charts and physician documentation for accuracy and completeness.
• Submit and follow up on insurance claims to ensure timely reimbursement.
• Resolve claim denials and discrepancies with insurance companies.
• Maintain compliance with HIPAA and all regulatory requirements.
• Communicate with healthcare providers regarding documentation improvements.
• Keep updated with coding guidelines, payer requirements, and industry changes.

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Qualifications
• Certification in medical coding (e.g., CPC, CCS, or equivalent) strongly preferred.
• Previous experience in medical billing and/or coding required (1–2 years minimum).
• Proficiency in EHR/EMR and billing software.
• Knowledge of healthcare regulations, payer guidelines, and HIPAA compliance.
• Strong organizational and problem-solving skills.
• Ability to work independently in a remote setting.

We are looking for a detail-oriented Data Entry Processor to join our remote team. In this role, you will be responsible for accurately inputting, updating, and maintaining data across multiple systems. The ideal candidate is organized, reliable, and comfortable working independently in a fast-paced environment.

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Key Responsibilities
• Enter, verify, and update information into company databases and systems.
• Review data for accuracy and completeness before submission.
• Correct errors and inconsistencies in data as needed.
• Maintain confidentiality and security of sensitive information.
• Generate reports and provide updates to supervisors as required.
• Meet deadlines for daily, weekly, and monthly tasks.
• Collaborate with other departments to ensure accurate data flow.

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Qualifications
• Proven experience in data entry, administration, or a similar role.
• Strong typing skills with high accuracy.
• Proficiency with MS Office (Excel, Word) and/or Google Workspace.
• Familiarity with database systems or CRM software (preferred but not required).
• Excellent attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• High school diploma or equivalent (additional training a plus).

We are looking for a detail-oriented Remote Software Tester to join our QA team. As a tester, you will play a key role in ensuring our applications meet the highest standards of quality and reliability. You will execute manual and/or automated tests, identify and report issues, and collaborate closely with developers and product managers to deliver exceptional user experiences.

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Key Responsibilities
• Review and analyze system specifications and requirements.
• Create, maintain, and execute manual and automated test cases.
• Identify, document, and track software defects using bug tracking tools (e.g., Jira, Trello).
• Perform regression, functional, and usability testing.
• Verify fixes and ensure high-quality releases.
• Work closely with developers and project managers in an agile environment.
• Provide clear feedback and documentation of testing results.

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Qualifications
• Proven experience as a Software Tester, QA Tester, or similar role.
• Understanding of software testing methodologies and processes.
• Hands-on experience with test case management and bug tracking tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Good written and verbal communication skills.

Key Responsibilities

• Error Correction :

  Correcting typos, grammar mistakes, punctuation errors, and inconsistent style or formatting.

  • Content Accuracy :

    Verifying the accuracy of dates, statistics, and other referenced information.

• Style and Consistency :

  Ensuring the text adheres to a specific style guide and maintaining consistency in tone and language throughout the content.

• Formatting Verification :

  Checking that text, tables, and layouts are formatted correctly and meet client expectations.

• Collaboration :

  Working with writers and editors to improve content and meet deadlines.

• Fact-Checking :

  Conducting fact-checking to ensure the information presented is reliable and accurate.

Types of Content Proofread

Proofreaders work with a wide range of materials, including:

Key Skills

• A keen eye for detail to spot even minor errors.
• Strong understanding of grammar, spelling, and punctuation rules.
• Familiarity with different style guides and how to apply them.
• Excellent organizational skills to manage multiple tasks and deadlines.
• Ability to collaborate effectively with writers and editors.

Key Responsibilities

• Project Planning:

  Defining project goals, scope, and objectives, and developing detailed project plans, including timelines and budgets.

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  • Resource Management:

    Allocating and managing project resources, including team members, equipment, and finances, to ensure efficient use.

• Team Leadership:

  Coordinating and motivating project teams, assigning tasks, and ensuring clear communication to achieve project goals.

• Stakeholder Communication:

  Serving as the primary point of contact, providing updates to stakeholders, clients, and senior management, and managing expectations.

• Risk Management:

  Identifying, analyzing, and mitigating project risks to prevent delays and budget overruns.

• Monitoring & Control:

  Tracking project progress against milestones, managing changes, and resolving any roadblocks or issues that arise.

• Quality Assurance:

  Ensuring that all project deliverables meet established quality standards and objectives.

• Project Closure:

  Finalizing all project activities and documenting lessons learned for future projects.

• Skills:

  Strong leadership, excellent communication (verbal and written), detail-orientation, risk assessment, and problem-solving abilities.

• Qualifications:

  A Bachelor's degree in a related field such as computer science or business, coupled with several years of experience in project management.

• Certifications:

  Many project managers pursue a Project Management Professional (PMP) certification, which requires project leadership experience and passing an exam.

1. Provide Excellent Customer Support :
   • Respond to customer inquiries through multiple channels (email, phone, chat, and social media).
   • Handle a high volume of customer queries while maintaining quality of service.
   • Diagnose issues, provide solutions, and ensure customers receive timely resolutions.
2. Product Expertise and Troubleshooting :
   • Use in-depth product knowledge to guide customers through technical issues or challenges they may be facing.
   • Troubleshoot technical problems, escalating issues to the relevant departments when needed.
   • Assist customers with basic to intermediate technical issues, guiding them step-by-step toward a solution.
3. Feedback and Issue Resolution :
   • Capture, track, and resolve customer complaints and escalate issues as needed.
   • Provide feedback from customers to the product and engineering teams to enhance our offerings.
   • Follow up with customers to ensure their issues have been resolved to their satisfaction.
4. Documentation and Reporting :
   • Keep records of customer interactions and issues, documenting all details accurately in our CRM system.
   • Generate reports on recurring issues, customer sentiment, and areas for improvement.
   • Contribute to the creation of support materials, FAQs, and troubleshooting guides for customers.
5. Customer Education :
   • Provide training, guides, and educational resources to help customers understand and get the most out of our products.
   • Educate customers on new features, updates, or changes to the product or service.
6. Maintain Customer Satisfaction :
   • Ensure all customer concerns are resolved in a timely manner with empathy and professionalism.
   • Go the extra mile to ensure that customers leave every interaction satisfied and confident with the solution.
7. Collaborate with Cross-functional Teams :
   • Work closely with product, engineering, and sales teams to ensure smooth workflows for issue resolution.
   • Collaborate with other support team members to share knowledge and best practices.
8. Continuous Improvement :
   • Stay up-to-date with product features, industry trends, and customer needs.
   • Identify opportunities to improve processes, workflows, and the overall customer experience.