4 Technical Management jobs in Orlando

Description

Job Title: Director, Network Operations Center (NOC)

Department: Network and Engineering

Location: Florida

Reports to: VP, Network

About Summit Broadband:

Summit Broadband is a leading fiber-optics telecommunications provider based in Florida and provides data, voice, video, and high-speed internet services to residential and commercial customers, as well as ethernet and dark fiber transport to carrier and wholesale customers. Providing superior customer service experience since 1994, Summit Broadband owns and operates its own fiber-optic networks, with a reach of nearly 5,000 route miles, serving multiple communities and industries. Summit Broadband is a member of the Grain Management portfolio of companies.

Role Summary:

This position will lead the Network Operations Center (NOC) that supports multiple technologies including Access, IP, Optical, Voice, Video and Data. This role will build processes and drive them to adoption. This leader will partner with other business units to ensure the NOC is aligned with them in the achievement of key business objectives. The role will be responsible for the NOC meeting all metrics and KPIs. The qualified person will review outage incidents and procedures to increase availability and reliability through automation and proactive measures. This position will also be responsible for managing change activities and outage incidents.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to:

Developing teams to deliver on key business objectives

Define development plans and goals for department leaders and employees

Partner with NOC, Care, and Field Ops team on processes to ensure we are meeting MTTR and Network Performance objectives

Participate in new technology/product introduction process to ensure the teams monitor health and performance

Ensure that coordination and communication for change actives

Consult on maintenance standards, operational design documentation, and templates

Leader will have accountability of 8 to 15 employees

One or more technology domains, or organizational responsibility important to group or domain

Lead and support departments on roles and responsibilities

Ensure that each team is delivering on the directives of the organization

Ensure that team(s) are performing that job responsibilities as assigned

Develop leaders in core competencies

Create and define processes and improvements for team(s)

Define and drive KPI targets across each process

Collaborate with partner organizations on process improvements

Review KPI performance and assess and implement improvements

Communicate effectively with teams and partner organizations

Assess new and existing technologies for improvements in quality, scale, and cost. supporting technologies

Ensure that technologies are meeting targets

Proficient in technologies related to one or more areas of accountability

Partner with delivery organization on defining operational readiness requirements.

Continuously increase teams understanding of existing and new technologies.

Define lifecycle management targets on each technology platform

Other duties as assigned

Material Technologies and Vendors Supported:

Tools and Applications:

Manage tools and applications to drive data maturity and automation

• Solarwinds
• netFLEX
• Libre
• MOSAIC One
• Wi Witbe
• NetBeez
• Plume Frontline/Adtran Device Manager
• Ciena MCP
• Netbrain

Processes:

Leverage industry frameworks and best practices to drive process maturity

• eTOM
• ITIL
• Site Reliability Engineering
• MOSAIC One
• Incident Management
• Change Management
• Problem Management
• Broadband Forum

Technologies/Vendors Supported:

• IPTV
• Hosted Voice
• PON/XGS PON
• Metro Ethernet

Access

o Vendors: Nokia Routers, Adtran PON

o Technologies/Skills: SDP, OSPF, BGP, ISIS

IP

o Vendor: Juniper Routers/Switches, NOKIA

o Technologies/Skills: MPLS, RSVP, LDP, ISIS, OSPF, BGP

Transport

o Vendor: Ciena, Cisco

o Technologies/Skills: DWDM design, wavelength provisioning, CLR/DLR reports, ROADM

Competencies

Vision

Provides clear, credible vision and strategy. Actively intervenes to create, build, and energize positive change. Growth mindset identifies new opportunities for expansion through comprehensive analysis of current and future trends. Big picture thinking with proven ability to execute and drive marketing, escalating the companys brand awareness and reputation in the market.

Resourcefulness / Initiative

Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented doer.

Teamwork & Communication

Works well in and with teams, as well as cross functionally, to foster a common vision, strategy, and technical approach. Comfortable sharing thoughts and ideas in a problem-solving approach; welcomes healthy debate.

Customer Focus

Monitors client satisfaction (internal and external). Establishes partner relationship with clients. Visible and accessible to clients.

Results-Oriented

Sets compelling goals and aggressive schedules for improvement. Pursues long-term visionary goals over time despite absence of short- term results. Translates the vision/mission of the organization into actionable, quantitative plans easily understood by those who will deliver the plan. Conveys a sense of urgency and drives issues to closure.

Qualifications :

• A minimum of a Bachelor's degree from four-year college or university preferred; or equivalent combination of education and experience.
• 12+ years experience in the telecommunications industry with a track record of proven success and career progression
• Demonstrated understanding of all aspects of service provider networks
• 8+ years of Service Provider network experience
• Ability to work with a diverse group of dedicated engineering professionals
• Understand and interpret data from various reports regarding network stability
• Be able to work cooperatively with various teams within Summit Broadband
• Be able to create clear and concise documents regarding recommendations to improve stability
• Communicate with internal and external customers
• Must be able to pass a criminal background check and drug screening.

Compensation and Benefits:

Summit Broadband offers a highly competitive compensation package for this role with an attractive base salary, short and long-term incentive program, and an exceptional benefits plan.

Equal Opportunity Employer:

Summit Broadband is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to race, color, religion, national origin, disability, protected Veteran status, age, sex, gender identify, sexual orientation or any other characteristic protected by law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband, Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E-Verify program.

Summit Broadband is a drug and tobacco free workplace.