30 Technical Support jobs in Oklahoma City

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.

Essential Duties and Responsibilities :

• Able to assess customer needs, troubleshoot and set expectations for quick resolution

• Verify accuracy of business impact statement as provided by the customer

• Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem

• Routine use of testing tools; may define and recommend testing tools

• Research complex for resolution cases using knowledge bases, documentation etc.

• Develop reproducible cases, when necessary

• Prepare, recommend and implement solutions

• Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members

• Address and manage critical situation issues as an escalation expert across several products

• Assist, mentor and train other Support Engineers at different levels

• Participate in internal projects and other work as directed

• Ongoing self-directed learning to expand expertise of Rocket Software products

• Regularly contribute to training content

• Collaborate with Product Development Managers

• May serve as designated point of contact or support coordinator for large customer

• Act as project lead on assigned projects; may act as organizational team lead

Qualifications:

• 8+ years of experience in technical support or similar role with deep technical knowledge of

• z/OS mainframes

• Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.

• SQL, Data Virtualization, CDC

• Operating system knowledge: Windows, Unix, Linux.

• Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.

• Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS

• Available for some after hours, weekend and holiday work

• Strong communication and problem-solving skills

• Strong customer service skills in interacting with both internal and external customers.

• Demonstrated experience adapting to change and managing priorities

• Commitment to Rocket core values of empathy, trust, love and caring.

Additional skills that are helpful to have, but not required:

• Knowledge of Spark, Python, Java, Rexx

• Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

• Knowledge/experience with ODBC/JDBC.

• Knowledge/experience of DB2 utilities and DB2 stored procedures.

• Knowledge/experience of DB2 LUW.

• Knowledge/experience with Visual Studio .NET.

• Knowledge/experience in z/OS Cobol or Natural.

• Knowledge/experience in Microsoft SQL Server or Oracle

• Knowledge/experience working with RACF, ACF2 or Top Secret.

• Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

• Knowledge of Network topology.

• Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-SD1

#LI-Remote

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Your Title: Sr. Manager, Technical Support Job Location: US Remote (Preferred to work Hybrid near Princeton, NJ, Oklahoma City, OK or Cleveland, OH Our Department: Transportation What You Will Do The leaders of support at all levels in our organization are responsible for delivery of the customer expected value and return on investment in our product. Customer value attainment is job one! This position provides strategic leadership and direct tactical management to a team of support leaders. You will be responsible for the successful delivery of support services, aiming to increase customer satisfaction and improve response and resolution times, all measured by successful customer outcomes. Your role involves mentoring, career pathing, and fostering the evolution of the team, ensuring they are well-trained, integrated, and efficient in utilizing company resources. You will also ensure the effective and customer-focused use of the company's product and development resources to achieve customer goals. To develop your team, you will leverage available tools such as review processes, 1:1 sessions, internal and external training, and industry best practices. The role emphasizes the swift resolution of complex user problems and continuous improvement of customer satisfaction. This position requires comprehensive technical knowledge of software, SaaS, and networking technologies, as well as expertise in support industry best practices. You will be responsible for implementing new best practices and technologies within your teams to enhance performance and efficiency, including, but not limited to, Agentic AI, various communication mediums, product telemetry, and instrumentation for proactive measures. Accountable for achieving and sustaining core KPI scorecard measurements, with a primary focus on customer resolution success, as evidenced by CSAT survey feedback, customer NPS, feedback follow-up metrics, and first-time resolution rates. Directly and indirectly supervise employees in accordance with organizational policies and applicable laws, including scheduling to ensure continuous staff coverage during published open hours. Manage all aspects of employee lifecycle, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems. This encompasses timely reviews, career development plans, and adherence to HR system tasks. Demonstrate strong leadership in planning and managing change initiatives. Exhibit passion for and immersion in work. Possess strong organizational and time management skills. Possess strong communication and negotiation skills. Demonstrate the ability to set clear priorities. Responsible for overseeing and leading work systems, procedures, and policies that foster optimal performance from team members and resources. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development opportunities. Achieve staff results by clearly communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Empower employees by delegating responsibility, expecting accountability, and facilitating regular feedback. Cultivate a spirit of teamwork and unity within the department, encouraging constructive disagreement, efficient conflict resolution, appreciation of diversity, cohesiveness, and mutual support to ensure individual and departmental success. Perform other duties as assigned by the supervisor. What Skills & Experience You Should Bring 8+ years of increasingly complex Software Support experience 3+ years of team management experience BS degree or equivalent experience Very strong customer service and communication skills Experience managing high-priority technical issues and their associated tracking and communications Advanced to expert level of computer abilities. Technical knowledge in the configuration and troubleshooting of software supports issues Excellent phone skills, patience, and outstanding follow-up ability Ability to relate to customers with varying levels of technical skills and understanding, from the end-user to the IT Manager to the Executive level Excellent time management and prioritization skills are needed to manage multiple requests with varying levels of importance and criticality Other duties as assigned Trimble’s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. - Hiring Range: 133055 Your Title: Sr. Manager, Technical Support Job Location: US Remote (Preferred to work Hybrid near Princeton, NJ, Oklahoma City, OK or Cleveland, OH Our Department: Transportation What You Will Do The leaders of support at all levels in our organization are responsible for delivery of the customer expected value and return on investment in our product. Customer value attainment is job one! This position provides strategic leadership and direct tactical management to a team of support leaders. You will be responsible for the successful delivery of support services, aiming to increase customer satisfaction and improve response and resolution times, all measured by successful customer outcomes. Your role involves mentoring, career pathing, and fostering the evolution of the team, ensuring they are well-trained, integrated, and efficient in utilizing company resources. You will also ensure the effective and customer-focused use of the company's product and development resources to achieve customer goals. To develop your team, you will leverage available tools such as review processes, 1:1 sessions, internal and external training, and industry best practices. The role emphasizes the swift resolution of complex user problems and continuous improvement of customer satisfaction. This position requires comprehensive technical knowledge of software, SaaS, and networking technologies, as well as expertise in support industry best practices. You will be responsible for implementing new best practices and technologies within your teams to enhance performance and efficiency, including, but not limited to, Agentic AI, various communication mediums, product telemetry, and instrumentation for proactive measures. Accountable for achieving and sustaining core KPI scorecard measurements, with a primary focus on customer resolution success, as evidenced by CSAT survey feedback, customer NPS, feedback follow-up metrics, and first-time resolution rates. Directly and indirectly supervise employees in accordance with organizational policies and applicable laws, including scheduling to ensure continuous staff coverage during published open hours. Manage all aspects of employee lifecycle, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems. This encompasses timely reviews, career development plans, and adherence to HR system tasks. Demonstrate strong leadership in planning and managing change initiatives. Exhibit passion for and immersion in work. Possess strong organizational and time management skills. Possess strong communication and negotiation skills. Demonstrate the ability to set clear priorities. Responsible for overseeing and leading work systems, procedures, and policies that foster optimal performance from team members and resources. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development opportunities. Achieve staff results by clearly communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Empower employees by delegating responsibility, expecting accountability, and facilitating regular feedback. Cultivate a spirit of teamwork and unity within the department, encouraging constructive disagreement, efficient conflict resolution, appreciation of diversity, cohesiveness, and mutual support to ensure individual and departmental success. Perform other duties as assigned by the supervisor. What Skills & Experience You Should Bring 8+ years of increasingly complex Software Support experience 3+ years of team management experience BS degree or equivalent experience Very strong customer service and communication skills Experience managing high-priority technical issues and their associated tracking and communications Advanced to expert level of computer abilities. Technical knowledge in the configuration and troubleshooting of software supports issues Excellent phone skills, patience, and outstanding follow-up ability Ability to relate to customers with varying levels of technical skills and understanding, from the end-user to the IT Manager to the Executive level Excellent time management and prioritization skills are needed to manage multiple requests with varying levels of importance and criticality Other duties as assigned Trimble’s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from. Trimble’s Privacy Policy - Pay Equity - Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. - Hiring Range: 133055 - 179515 - Bonus Eligible? Yes - Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. - Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact Trimble Inc. is a Sunnyvale, California-based hardware, software and services technology company. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000. #J-18808-Ljbffr

• Support software products/platforms used by Real Estate Appraisers and Inspectors across the US and Canada
• Diagnose and resolve software issues caused by varied and unique environments.
• Troubleshoot Windows operating systems, PC hardware, and more.
• Provide guidance and expert assistance in using the products we provide.
• Document conversations and issues in a succinct and detailed manner
• Apply standard, approved diagnostic utilities to aid in troubleshooting. Suggest changes for product enhancement and correction.
• Respond to client requests regarding basic software issues using various channels such as chat, phone, voicemail, web, or email. This includes but is not limited to, general and technical software requests, password retrieval, comprehension of databases, mobile application assistance, and guidance with website navigation.
• Engage proactively in the assigned help desk ticket system to address and resolve customer interactions.
• Strive to achieve service-level goals as set by the Senior Manager.

• A high school diploma or equivalent work experience is required, and a bachelor's degree with a degree or courses in MIS, CS, or similar is preferred.
• At least one year of customer service with technology-related customer service experience preferred.
• Available for weekend and/or non-traditional shifts.
• Possess high energy levels and being proactive in initiating tasks while being a cooperative team member.
• Demonstrate a strong sense of urgency to our customers.
• Exhibit an instinctive aptitude for problem-solving, motivated by the desire to solve puzzles.
• Proficient in operating well in a dynamic and unpredictable work setting, demonstrating exceptional adaptability and rapid learning capabilities.
• Type at least 50 words per minute required.
• Effective communicator with proficient spelling and grammar abilities.
• Provide professional customer service on telephone support interactions.
• Knowledge of the construction industry or accounting basics is a plus.
• Take direction well and is consistent with follow-through on tasks.

We are looking for a Junior Technical Support Engineer to join our team, focusing on Advanced Planning & Scheduling (APS) systems. In this role, the candidate will provide technical assistance to our clients, ensuring the effective implementation and maintenance of APS solutions. Key Responsibilities: Provide technical support for APS systems, assisting clients with troubleshooting, system configuration, and usage queries. Work closely with clients to understand their needs and provide solutions that enhance their planning and scheduling processes. Collaborate with development teams to escalate and resolve complex issues efficiently. Develop and maintain technical documentation. Monitor system performance and troubleshoot issues to ensure minimal downtime and high availability. Profile Degree in Information Technology, Engineering, Computer Science, or a related field. Problem-solving and analytical skills with the ability to diagnose technical issues. Technical Skills Experience with software development, scripting, or coding. Knowledge of SQL language for database management. Knowledge of the main relational and non-relational databases. Preferred Skills: Theoretical knowledge of Advanced Planning and Scheduling (APS) concepts and methodologies and platforms (such as Siemens OpCenter APS or Cybertec Cyberplan). Interest in manufacturing or industrial automation environments. Additional Information The position can be hybrid with presence in our offices in Grand Rapids, MI and Boston, MA, or remote, and entails up to 40% domestic travel time. #J-18808-Ljbffr