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The Data Entry Specialist and QC personnel facilitate the production process of accurate documentation provided to our process servers teams. As a Data Entry Specialist you will review and confirm work entered into our systems, solve issues, and escalate as needed. This position is full-time, remote located in the United States.

Key Responsibilities:

Review and file legal documents using internal systems and email

Participate in ongoing training to expand knowledge of industry and process

Investigate discrepancies as they arise

Complete additional projects as assigned

Qualifications:

No experience necessary; data entry experience a plus

High school diploma or GED required

Ability to perform repetitive tasks with accuracy

Exceptional attention to detail

Desire and ability to be a team player

Experience and basic proficiency with Microsoft Office

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Comprehensive Medical, Dental, and Vision coverage

Retirement plan with 5% matching10 paid holidays per year

Schedule: Full-time, Monday through Friday, 8am to 5pm

Job Description

WebSend Logistics is a fast-growing logistics and communication company committed to providing exceptional delivery and customer support solutions. Our goal is to connect businesses and customers through efficient, transparent, and technology-driven logistics operations.

Key Responsibilities

• Inbound & Outbound Communication – handle phone calls, emails, live chats, and social media inquiries promptly and professionally; maintain accurate records of all interactions.
• Order & Shipment Support – assist with order placement, shipment tracking, delivery scheduling, and address corrections; resolve issues related to delays, damages, or returns efficiently.
• Problem Resolution – investigate and address customer complaints, identify root causes, and implement effective solutions; ensure timely follow-up for customer satisfaction.
• Account Management – update and maintain customer profiles, manage billing and credit-note requests, and process account changes in the ERP or logistics system.
• Process Improvement – identify gaps in current workflows, suggest enhancements, and support FAQ or knowledge-base updates to improve service efficiency.
• Performance Metrics – meet targets for response time, customer satisfaction, and first-call resolution; ensure adherence to company KPIs and SLAs.
• Team Collaboration – coordinate closely with logistics, finance, and IT teams to resolve cross-departmental issues and maintain operational excellence.
  

Qualifications & Skills

• 1–2 years of customer-service or logistics experience (fresh graduates welcome).
• Proficiency in CRM or ticketing systems (Salesforce, HubSpot, or Zendesk) and Microsoft Office.
• Strong written and verbal English skills.
• Excellent communication, empathy, and problem-solving abilities.
• Calm, detail-oriented, and proactive in a team setting.

What We Offer

• Competitive salary and quarterly performance bonuses.
• Health, dental, and vision insurance coverage.
• Structured onboarding, training, and career development programs.
• A friendly, growth-driven work environment focused on innovation and teamwork.

Bilstein co, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. Bilstein co of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.

For decades, the name BILSTEIN co has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN co tradition of excellence.

In this role you will be working with the aftermarket division of Berco. Bilstein and Berco together make up the automotive aftermarket branch of thyssenkrupp. Berco produces mission critical undercarriages for mining, construction, forestry and agriculture machinery. Together with our customers, we create long lasting solutions by combining know-how in design, forging, heat treatment, machining and assembling.
The product support field specialist manages support functions essential to sales force productivity and works in correlation with the Key Account Manager. These job duties include Promoting, Training and Supporting the Dealer network to enable product sales and process improvement.

This role is a remote role that can be done from many states within the United States. Significant travel, up to 50% of the time, is expected within the U.S. and Canada.

Customer Interaction

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, or company policies.
• Handle complaints, resolve issues, and ensure customer satisfaction.

Technical Support (Help Desk Specific)

• Diagnose and troubleshoot basic software, hardware, or network issues.
• Escalate complex technical problems to higher-level support teams.
• Log, track, and update customer support tickets using help desk software.

Documentation & Reporting

• Record all customer interactions and resolutions.
• Prepare daily/weekly reports on service requests and resolutions.
• Maintain and update customer records in CRM systems (like Zendesk, Salesforce, or Freshdesk).
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  Communication & Teamwork
  
• Collaborate with internal departments to resolve customer issues.

• Communicate clearly, professionally, and patiently with customers and team members.

• Quality & Improvement
  
• Follow company procedures and service standards.
• Identify areas for process improvement and suggest solutions.
• Participate in regular training to stay updated on products and support techniques.
  
• Promote customer loyalty through consistent, high-quality service.
• 
  

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Administrative Manager will provide essential support to our team, managing daily administrative tasks to ensure our company’s workflow runs smoothly. This role involves organizing and managing files, acting as a point of contact, and scheduling and coordinating meetings.

Key Responsibilities:

• Administrative Support: Provide administrative support to ensure efficient operation of the office. This includes organizing files, scheduling appointments, writing correspondence, and managing email and phone communications.
• Meeting Coordination: Schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors.
• Document Management: Prepare and edit correspondence, communications, presentations, and other documents.
• Data Entry and Record Keeping: Perform data entry and update internal databases with new information as needed.
• Office Management: Maintain supply inventory, manage office organization, and assist in budget monitoring activities.
• Customer Service: Handle customer inquiries and complaints. Provide general support to visitors.
• Event Planning: Assist with event planning and implementation.
• Report Preparation: Assist in the preparation of regularly scheduled reports.

Qualifications:

• Proven experience as an administrative manager or office admin professional.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.

Work Environment: This job operates remotely in a professional office environment and routinely uses standard office equipment.

The Sales Representative drives sales and revenue growth within the organization.

This role involves identifying and engaging potential customers, understanding their needs, and providing solutions that meet those needs through the company’s products or services.

The ideal candidate will be a driven, results-oriented professional with a knack for negotiating and building strong client relationships.

Key Responsibilities:

• Develop and execute sales strategies to meet or exceed sales targets.
• Identify potential clients through networking, cold calling, and industry research.
• Build and maintain relationships with new and existing clients by providing excellent service and support.
• Understand customer needs and requirements, and present appropriate products or services.
• Prepare and deliver presentations and proposals to clients.
• Negotiate contract terms and close sales deals.
• Maintain accurate records of sales activities, including contacts, opportunities, and accounts in the CRM system.
• Collaborate with the marketing team to identify and pursue new sales opportunities and to create sales materials and promotions.
• Provide feedback to product development teams on market needs and customer feedback.
• Attend industry conferences, meetings, and sales events to network and promote the company’s products and services.

Qualifications:

• Proven sales experience.
• Strong negotiation and interpersonal skills, with the ability to persuade and influence others.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Willingness to travel as required to meet clients and attend events.

Work Environment: This role primarily operates remotely. The Sales Representative should be comfortable working in a fast-paced environment and meeting with clients outside of standard office hours when necessary.

Overview of Retail Job Responsibilities, Work, and Experience

A career in retail involves providing excellent customer service, maintaining store operations, and contributing to overall sales performance. Retail professionals are responsible for greeting customers, understanding their needs, and offering product recommendations to enhance their shopping experience. They handle transactions accurately, restock shelves, and ensure displays are neat and visually appealing. In addition, they monitor inventory levels, assist with promotional setups, and follow company policies regarding returns and exchanges.

Retail work requires strong communication and interpersonal skills to engage customers and build long-term relationships. Employees often collaborate closely with team members and managers to meet daily sales goals and uphold store standards. The role demands flexibility, attention to detail, and the ability to handle fast-paced, high-traffic environments—especially during peak seasons.

Experience in retail helps individuals develop valuable skills such as problem-solving, multitasking, and conflict resolution. Many employers look for candidates with prior customer service experience, though entry-level opportunities are also available. A high school diploma or equivalent is typically sufficient, while leadership roles may require additional experience or training. Overall, retail work provides a solid foundation for growth in sales, management, and customer relations.

Customer Service Job description

A Customer Service Representative job description typically outlines the responsibilities, qualifications, and skills required to assist customers, resolve issues, and ensure a positive experience with a company’s products or services. Below is a concise yet comprehensive job description template for a Customer Service role:

Job Title: Customer Service Representative

Job Summary

We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer centrist mindset to enhance the overall customer experience.

Key Responsibilities

Customer Support: Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.

Issue Resolution: Troubleshoot and resolve customer complaints or concerns, escalating complex issues to supervisors when necessary.

Product/Service Knowledge: Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate information.

Order Processing: Assist with order placements, refunds, exchanges, or billing inquiries as needed.

Data Entry: Accurately document customer interactions, complaints, and resolutions in the company’s CRM system.

Customer Satisfaction: Follow up with customers to ensure their issues are resolved and promote a positive brand experience.

Team Collaboration: Work closely with other departments, such as sales or technical support, to address customer needs.

Feedback Collection: Gather customer feedback to identify areas for improvement in products or services.

Qualifications and Skills

Education: High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.

Experience: 1–2 years of experience in customer service or a related field preferred, but not always required.

Communication Skills: Excellent verbal and written communication skills with a professional and friendly demeanor.

Problem-Solving: Ability to think critically and resolve issues efficiently while maintaining a positive attitude.

Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

Empathy: Strong ability to understand and address customer needs with patience and care.

Teamwork: Collaborative mindset with the ability to work effectively in a team-oriented environment.

Work Environment

Location: Remote, or hybrid

Schedule: Full-time or part-time, with potential for evening

Physical Requirements: Ability to sit for extended periods and use a computer/phone headset.

Compensation and Benefits

Competitive hourly wage or salary (varies by company and location).

Benefits may include health insurance, paid time off, employee discounts, and opportunities for career advancement.

Performance-based incentives or bonuses

How to Apply

Interested candidates should submit their resume and a brief cover letter