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Description
We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. This crucial role will oversee various aspects of our operational processes, ensuring efficiency and effectiveness in our day-to-day activities. The Operations Manager will be responsible for coordinating cross-functional teams, streamlining procedures, and enhancing productivity while maintaining high standards of quality. As a leader in our organization, you will develop and implement operational strategies that align with our company goals, enabling us to achieve sustainable growth and operational excellence. Your leadership skills will be essential in fostering a culture of continuous improvement, embedding best practices, and driving innovation in operations. This position requires a strong analytical mindset and an ability to adapt to the fast-paced nature of the industry. By collaborating closely with different departments, you will identify opportunities for improvement, manage resources effectively, and optimize workflows. If you possess a proven track record of managing operations in a challenging environment and can demonstrate your ability to deliver results, we invite you to apply and help shape the future of our organization.

Responsibilities
Oversee daily operations and ensure procedural compliance across departments.
Monitor supply chain and inventory management to optimize efficiency.
Develop and implement operational strategies and policies to enhance productivity.
Identify and resolve operational issues, conducting root cause analysis as necessary.
Collaborate with other departments to coordinate projects and improve inter-departmental workflows.
Train, mentor, and evaluate staff performance to promote professional development.
Analyze operational data and prepare regular reports for senior management on performance metrics.
Requirements
Bachelor's degree in Business Administration, Operations Management, or a related field.
A minimum of 5 years of experience in operations management or a similar role.
Strong knowledge of project management, supply chain management, and budget planning.
Exceptional leadership skills with a proven ability to inspire and motivate a team.
Excellent analytical skills, with the ability to interpret complex data and generate actionable insights.
Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Proficient in Microsoft Office Suite and experience with operations management software.

We are currently seeking a highly skilled Help Desk Specialist to join our dedicated support team. The ideal candidate will possess a strong technical background coupled with superior communication skills in order to assist end-users with their IT-related issues. As a Help Desk Specialist, you will serve as the primary point of contact for all technology-related inquiries, ensuring timely resolution of issues while maintaining a high level of customer satisfaction. Your expertise will not only involve troubleshooting hardware and software issues but also providing guidance to users on best practices and effective utilization of technology. You will work closely with various departments to understand their specific technology needs and will be instrumental in implementing solutions that enhance productivity. Furthermore, you will contribute to the development of user documentation and training materials, empowering employees to utilize technology more effectively. The role requires a proactive approach to problem-solving and an unwavering commitment to delivering exceptional service in a fast-paced environment while adhering to our company's standards and protocols. If you are a self-motivated individual with a passion for technology and customer service, we encourage you to apply and be part of our dynamic team.

• Provide first-line support for end-users seeking technical assistance with hardware and software issues.
• Troubleshoot and diagnose technical problems via phone, email, and in-person interactions.
• Document all support interactions and solutions in a ticketing system for tracking purposes.
• Assist users with the installation and configuration of software applications and systems.
• Guide end-users in using applications and systems effectively, providing training and support as needed.
• Collaborate with IT team members to resolve complex technical issues in a timely manner.
• Monitor and maintain IT inventory, including computers, software licenses, and peripherals.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Proven experience in a help desk or technical support role, with a strong understanding of IT systems.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Familiarity with common operating systems (Windows, macOS, Linux) and software applications.
• Ability to prioritize and manage multiple tasks effectively and efficiently.
• Customer-oriented attitude with a focus on providing a positive user experience.

Higgins Energy Alternatives is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a company dedicated to providing sustainable energy solutions, we believe in putting our customers first and delivering the highest level of service. In this role, you will be the face of our company and play a crucial role in ensuring customer satisfaction and retention.

Key Responsibilities:
• Provide exceptional support to customers via phone, email and in-person meetings
• Address customer inquiries, concerns and complaints with professionalism and empathy
• Educate customers about our products and services, and provide recommendations based on their needs
• Collaborate with other departments to resolve complex customer issues and ensure a seamless experience
• Keep accurate records of customer interactions and update customer profiles in our database
• Follow up with customers to ensure their concerns are resolved to their satisfaction
• Meet and exceed customer service goals and objectives set by the company
• Stay up-to-date with our products, services, and company policies to provide accurate and consistent information to customers

Qualifications:
• High school diploma or equivalent education required; Bachelor's degree in business or related field preferred
• At least 2 years of customer service experience in a fast-paced, customer-focused environment
• Excellent communication skills and a friendly and approachable demeanor
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple inquiries and tasks effectively
• Proficient computer skills and experience with customer service software (CRM)
• Familiarity with sustainable energy solutions is a plus

Why Work for Us:
At Higgins Energy Alternatives, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries and benefits, including health insurance, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development. Our company is committed to making a positive impact on our environment and communities, and we are proud to have a team that shares this passion and drive.

Higgins Energy Alternatives is a leading provider of alternative energy solutions for residential and commercial properties. We specialize in the installation and maintenance of solar, wind, and geothermal systems, helping our clients reduce their carbon footprint and save on energy costs. We are seeking a talented, energetic, and experienced Help Desk Manager to join our growing team.

As the Help Desk Manager at Higgins Energy Alternatives, you will play a crucial role in ensuring the smooth operation of our technical support services. You will lead a team of help desk technicians, providing guidance, training, and support as they assist our clients with any technical issues they may encounter. This is a hands-on role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:
—Manage a team of help desk technicians, providing guidance and support to ensure the timely and efficient resolution of customer issues.
—Monitor and prioritize help desk tickets to ensure timely resolution of customer issues.
—Train and mentor help desk technicians to ensure a high level of technical expertise and customer service skills.
—Develop and implement policies and procedures for the help desk team to ensure consistent and efficient operations.
—Utilize help desk software to track and manage tickets, generate reports, and identify areas for improvement.
—Act as a point of escalation for complex or high-priority issues, ensuring speedy and effective resolution.
—Continuously evaluate and improve help desk processes and procedures to enhance customer satisfaction and team efficiency.
—Collaborate with other departments to identify and address recurring technical issues and develop solutions to prevent future occurrences.
—Stay updated on the latest technology trends and industry developments to continuously improve our technical support services.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology or a related field preferred.
- Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years in a supervisory or managerial capacity.
- Strong technical expertise in computer systems, software applications, and networking, with the ability to troubleshoot and resolve technical issues.
- Proven experience managing a team and developing processes and procedures to improve efficiency and customer satisfaction.
- Excellent communication and interpersonal skills with a customer-centric approach to problem-solving.
- Familiarity with help desk software and ticketing systems.
- Ability to work under pressure and in a fast-paced environment.
- Passion for renewable energy and commitment to championing sustainable practices.

Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Professional development opportunities.

The File Clerk position is essential for maintaining the integrity and organization of our company's documentation and records. As a File Clerk, you will play a pivotal role in supporting our administrative functions, ensuring that all records are accurately filed, easily retrievable, and securely maintained. The responsibilities of this role are critical for promoting efficiency and facilitating smooth operations within various departments. You will work closely with team members to comprehend their filing needs and may assist in establishing filing systems tailored to those requirements. In this role, you will also be tasked with updating files, managing electronic document storage, and ensuring compliance with legal and organizational standards regarding record-keeping. Your attention to detail and commitment to maintaining accurate records will greatly contribute to the overall effectiveness of our operations. Furthermore, you will be called upon to support efforts in inventory management, assist with various administrative tasks, and actively engage in continuous improvement processes regarding document handling. If you have a keen eye for detail and a passion for organization, we invite you to bring your skills to our team, where you will be a vital part of our commitment to excellence in documentation management.

• Maintain and organize physical and electronic files for easy access and retrieval.
• Sort and classify documents according to established filing systems.
• Update, retrieve and archive files as necessary to ensure accurate record-keeping.
• Ensure compliance with legal requirements regarding document storage and retention.
• Assist in the development and implementation of more efficient filing procedures.
• Perform regular audits of files to ensure accuracy and completeness of records.
• Support administrative team members in various clerical tasks as needed.

• High school diploma or equivalent.
• Proven experience in a similar filing or clerical role.
• Strong attention to detail and excellent organizational skills.
• Proficient in using office equipment such as computers, photocopiers, and scanners.
• Familiarity with electronic filing systems and document management software.
• Ability to work independently as well as collaboratively within a team.
• Strong verbal and written communication skills.

We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.

• Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
• Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
• Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
• Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
• Educate customers on product features and best practices to enhance their experience and satisfaction.
• Perform routine maintenance checks and updates on software as needed to prevent technical issues.
• Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in a technical support role or similar customer-facing position.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving skills with a focus on customer satisfaction and empathy.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer relationship management (CRM) tools.

We are seeking a detail-oriented and motivated Accounting Clerk to join our finance team. As an Accounting Clerk, you will play a crucial role in maintaining our financial records, ensuring accuracy in all transactions, and supporting the overall financial operations of the company. This position offers an exciting opportunity for individuals who are passionate about accounting and want to develop their skills in a dynamic and collaborative environment. Your primary duties will involve processing invoices, reconciling accounts, assisting with payroll, and providing administrative support to our accounting department. We value a commitment to excellence and integrity in our work, and as such, we are looking for candidates who demonstrate strong analytical and problem-solving abilities. If you thrive in a fast-paced environment and have a knack for numbers, this role will be a great fit for you. You will have the chance to work closely with experienced professionals, gain valuable insights into financial processes, and contribute directly to the success of the organization. We invite you to apply and become a key player in our finance team where your contributions are recognized and appreciated.

• Process and record accounts payable and receivable transactions
• Reconcile bank statements and maintain financial records
• Prepare and process invoices in a timely manner
• Assist with payroll processing and employee expense reimbursements
• Maintain accurate and organized filing systems for financial documents
• Generate monthly financial reports and summaries
• Support the accounting team with various administrative tasks and projects as needed

• High school diploma or equivalent; associate degree in accounting or related field preferred
• 1-2 years of experience in an accounting or finance role
• Proficiency in accounting software and Microsoft Office Suite, especially Excel
• Strong attention to detail and accuracy in financial reporting
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team setting
• Strong communication skills, both verbal and written

We are seeking a passionate and skilled Data Scientist to join our innovative team, where you'll have the opportunity to utilize your expertise in data analysis and machine learning to drive impactful business decisions and outcomes. In this role, you will be responsible for collecting, analyzing, and interpreting complex data sets to uncover trends, patterns, and insights that will inform strategic initiatives across the organization. As a Data Scientist, you will collaborate closely with cross-functional teams, including product management, engineering, and marketing, to develop data-driven solutions that enhance customer experiences and optimize operational efficiency. Your findings will not only influence product development but also play a crucial role in shaping the overall business strategy. The ideal candidate will possess strong analytical skills, a deep understanding of statistical methodologies, and experience with data visualization techniques. You will also have the opportunity to work with cutting-edge tools and technologies, contributing to a culture of continuous learning and innovation. If you are a self-motivated individual with a passion for data and an eagerness to solve complex problems, we encourage you to apply and become an integral part of our dynamic team.

• Collect, clean, and analyze large datasets to extract meaningful insights.
• Develop predictive models and machine learning algorithms to support business objectives.
• Collaborate with cross-functional teams to identify and prioritize data-driven projects.
• Visualize data findings using appropriate tools to communicate results effectively.
• Monitor and assess the performance of algorithms and models, making adjustments as necessary.
• Conduct experiments and A/B testing to validate hypotheses and inform decision-making.
• Stay updated with the latest industry trends, technologies, and methodologies in data science.

• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or a related field.
• Proven experience as a Data Scientist or in a similar analytical role.
• Strong proficiency in programming languages such as Python or R.
• Familiarity with data visualization tools (e.g., Tableau, Power BI, or similar).
• Experience with machine learning frameworks (e.g., TensorFlow, Scikit-learn).
• Solid understanding of statistical analysis and methodologies.
• Excellent communication skills to present findings to technical and non-technical stakeholders.

Higgins Energy Alternatives is a leading energy solutions provider that specializes in renewable energy sources. We are committed to reducing our carbon footprint and providing sustainable energy options to homes and businesses across the country. We are currently seeking a highly motivated and detail-oriented Data Entry Specialist to join our team.

Key Responsibilities:
- Input and manage customer information into our database accurately and efficiently
- Verify accuracy of data and make necessary corrections
- Create and update spreadsheets with relevant data
- Organize and maintain physical and digital files
- Monitor and respond to email inquiries in a timely manner
- Participate in data analysis and provide reports to management
- Identify and suggest improvements to enhance data accuracy and efficiency
- Collaborate with other team members to resolve any data-related issues
- Stay updated on company policies and procedures to ensure compliance with data protection regulations
- Support other administrative tasks as needed

Qualifications:
- High school diploma or equivalent; additional education or certifications in data entry or related field is a plus
- Proven experience in data entry and management
- Familiarity with databases and Microsoft Excel
- Strong attention to detail and ability to work efficiently under tight deadlines
- Excellent typing skills and accuracy
- Ability to maintain confidentiality of sensitive information
- Strong organizational and time management skills
- Great communication and teamwork skills
- Passion for sustainable energy and willingness to learn about the industry

At Higgins Energy Alternatives, we believe that our employees are our greatest asset. We value diversity, creativity, and teamwork, and strive to create a positive and inclusive work environment. As a Data Entry Specialist, you will have the opportunity to contribute to our mission of providing sustainable energy solutions while gaining valuable experience and developing your skills in data management and analysis.

Benefits:
-Comprehensive health benefits package
-Professional development opportunities
-Collaborative and inclusive work culture
-Paid time off and holidays
-Retirement savings plan