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CUSTOMER SERVICE REPRESENTATIVE

Premium Job New
Remote $30 - $45 per hour TRANSNOVA LOGISTICS

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Job Description

Full time Permanent

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.


# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.


# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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CUSTOMER SERVICE REPRESENTATIVE

Premium Job New
Remote $30 - $45 per hour TRANSNOVA LOGISTICS

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time Permanent

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.


# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.


# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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CUSTOMER SERVICE REPRESENTATIVE

Premium Job
Remote $30 - $45 per hour TRANSNOVA LOGISTICS

Posted today

Job Viewed

Tap Again To Close

Job Description

Full time Permanent

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.


# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.


# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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Data Entry Clerk

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Remote $44313 - $61900 per year American Broadband Nebraska Inc

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Job Description

Full time Permanent

We are seeking a detail-oriented and efficient Data Entry Clerk to accurately input, update, and maintain company data in our systems and databases. The ideal candidate will have excellent typing skills, strong attention to detail, and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

• Enter, verify, and update data into company databases, spreadsheets, and systems.

• Review data for accuracy and correct any errors or inconsistencies.

• Maintain organized records of all entered information.

• Retrieve data from databases or electronic files as requested.

• Prepare reports and summaries from collected data when needed.

• Ensure data security and confidentiality at all times.

• Perform regular backups to ensure data preservation.

• Assist with administrative tasks such as filing, scanning, or sorting documents.

• Follow company policies and data entry procedures.

• Communicate with other departments to clarify incomplete or inaccurate data. Qualifications & Skills:

• High school diploma or equivalent (associate degree preferred).

• Proven experience as a data entry clerk, typist, or office clerk.

• Excellent typing speed and accuracy.

• Proficiency in Microsoft Office (Excel, Word) and data entry software.

• Strong attention to detail and organizational skills.

• Ability to work independently and meet deadlines.

• Good written and verbal communication skills.

• Basic understanding of databases and record management systems.

Company Details

A company that provides internet and telecommunications services in Nebraska, with a local office in Osmond. The website likely offers information about their services, which include high-speed internet, such as 1 GIG internet. Company: American Broadband (ABN) Services: Internet and telecommunications Key offering: High-speed internet, including 1 GIG service Location: Serves Nebraska, with a local office in Osmond
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Payroll Clerk

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Remote $35 - $40 per hour Zone OH LLC

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Job Description

Full time Permanent

We are seeking a detail-oriented Payroll Clerk to join our team in the Logistics and Supply Chain industry. As a Payroll Clerk, you will play a crucial role in ensuring accurate and timely processing of payroll for our employees.

Responsibilities:
  • Process payroll on a bi-weekly basis
  • Calculate wages, deductions, and overtime
  • Ensure compliance with federal and state regulations
  • Handle payroll inquiries and resolve discrepancies
  • Maintain payroll records and reports
Requirements:
  • Proven experience as a Payroll Clerk or similar role
  • Strong understanding of payroll processes and regulations
  • Proficiency in MS Excel and payroll software
  • Excellent attention to detail and accuracy
  • Good communication and organizational skills
Qualifications:
  • High school diploma or equivalent
  • Certification in Payroll Processing is a plus
  • Experience with ADP or similar payroll systems
Why Join Us:

Joining our team as a Payroll Clerk offers the opportunity to work in a fast-paced environment and contribute to the success of our logistics and supply chain operations. We value teamwork, professionalism, and continuous growth.

Company Details

Zone Logistics - Your Trusted Transportation Partner Welcome to Zone LLC, your trusted partner in logistics solutions! We specialize in seamless transportation, warehousing, and distribution services, ensuring your goods reach their destination safely and efficiently. Join us as we redefine excellence. At Zone, we prioritize professionalism in every aspect of our operations, ensuring the highest standards of service
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Customer representative services

Premium Job
Remote $25 - $40 per hour Live Operation Company

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Job Description

Full time Permanent

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Company Details

The Company Specialises in ; - *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately. - *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently. - *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps. - *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system. - *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations. - *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance. - *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions. ### Required Qualifications & Skills - *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome). - *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus. - *Language:* Fluent Engli...
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Full-Stack developer

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Remote $91000 - $157000 per year American Broadband Nebraska Inc

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Job Description

Full time Permanent

We are looking for a skilled Full-Stack Developer to design, develop, and maintain both front-end and back-end components of web applications. The ideal candidate is proficient in modern frameworks, can work independently or collaboratively, and is passionate about building scalable, high-performance digital solutions.

Key Responsibilities:

• Design, develop, and maintain web applications, APIs, and databases.

• Build user-friendly and responsive front-end interfaces using modern frameworks (e.g., React, Angular, or Vue.js).

• Develop secure and efficient back-end systems using languages like Node.js, Python, Java, or PHP.

• Create and manage database schemas (SQL or NoSQL).

• Integrate front-end and back-end components seamlessly.

• Collaborate with designers, product managers, and other developers to deliver high-quality software.

• Test, debug, and optimize code for performance and scalability.

• Manage version control using Git and GitHub or similar tools.

• Ensure application security and data protection best practices.

• Stay up-to-date with emerging technologies and industry trends. Qualifications & Skills:

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).

• Proven experience as a Full-Stack Developer or similar role.

• Proficiency in both front-end and back-end technologies, such as:

• Front-End: HTML, CSS, JavaScript, React, Angular, or Vue.js

• Back-End: Node.js, Python (Django/Flask), Java (Spring Boot), Ruby on Rails, or PHP (Laravel)

• Databases: MySQL, PostgreSQL, MongoDB, or Firebase

• Experience with RESTful APIs and third-party integrations.

• Familiarity with cloud services (AWS, Azure, or Google Cloud) is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork abilities. • Understanding of DevOps tools and CI/CD pipelines (preferred).

Company Details

A company that provides internet and telecommunications services in Nebraska, with a local office in Osmond. The website likely offers information about their services, which include high-speed internet, such as 1 GIG internet. Company: American Broadband (ABN) Services: Internet and telecommunications Key offering: High-speed internet, including 1 GIG service Location: Serves Nebraska, with a local office in Osmond
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MYSTERY SHOPPERS

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Remote $40 - $45 per hour Boston Consulting Group (BCG)

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Job Description

Part Time Permanent
Love Shopping? Have an Eye for Detail?

Earn $40–$45 per hour as a Secret Shopper!

Turn your everyday errands into real income by joining our nationwide Secret Shopper team.

What You’ll Do
  • Visit top retail locations like CVS, Walmart, Post Offices , and popular restaurants either online or physical depending on your choice.
  • Interact with staff or make simple purchases as a regular customer using the funds provided to you by our company.
  • Share your feedback through a short online survey
  • Stay completely anonymous — your insights help businesses improve
What’s In It for You
  • Real pay per task — no gimmicks or hidden fees
  • Flexible hours — work when and where you want
  • No experience required — full training provided
  • Fun, rewarding, and fast-paying opportunities
Requirements
  • Must be 17 years or older
  • Must have reliable internet access to submit reports
Ready to Start?

Becoming a Secret Shopper takes just a minute — no fees, no lengthy forms.
Click [Apply Now] and start earning this week!

About Us

Boston Consisting Group “shopping” is a trusted digital business directory connecting people with verified businesses across the United States. Our mission is to bridge the gap between businesses and consumers — helping local shops, independent professionals, and established corporations grow their visibility and improve customer experiences.

Application Process:
To apply for this job position, click “Apply Now ” to be redirected to our HR WhatsApp chat, where your interview will begin immediately.

Company Details

BOSTON CONSULTING GROUP (BCG) Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Since its founding in 1963, BCG has been a pioneer in business strategy. Today, we work closely with clients to empower their organizations to grow, build sustainable competitive advantage, and drive positive societal impact
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Remote Administrative Support Specialist

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Remote $18 - $29 per hour calcot cotton supplies

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Job Description

Full time Permanent

We are seeking a Remote Administrative Support Specialist to assist our production, logistics, and customer service teams with day-to-day operations. This position plays an important role in keeping communication organized, tracking data accurately, and supporting internal departments remotely.

If you enjoy organizing information, working with spreadsheets, and supporting a fast-moving team, this role offers a great opportunity to grow your career with a well-established U.S farm merchandize— all from the comfort of your home.

Key Responsibilities

  • Provide administrative support to the Operations and Sales teams.
  • Manage and organize incoming emails, data entries, and digital files.
  • Prepare daily and weekly reports.
  • Communicate with vendors, distributors, and customers through email and phone.
  • Schedule meetings, update calendars, and coordinate documentation.
  • Ensure all digital records are up to date and accurately filed.
  • Assist with online order tracking, invoicing, and customer inquiries.
  • Collaborate with supervisors and management teams to ensure smooth remote workflow.

Qualifications

  • Previous experience in administration, office support, or data entry (preferred but not required).
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace tools.
  • Reliable internet connection and ability to work independently from home.
  • Attention to detail, organization, and time management skills.
  • High school diploma required; Associate’s or Bachelor’s degree preferred.

Skills & Strengths

  • Excellent computer literacy and ability to learn company systems quickly.
  • Strong multitasking and prioritization abilities.
  • Dependable, trustworthy, and self-motivated.
  • Positive attitude and willingness to assist multiple departments as needed.
  • Problem-solving mindset with a focus on teamwork and communication.

What We Offer

  • Competitive hourly pay and performance-based bonuses.
  • Flexible working hours (Monday–Friday).
  • Paid training and development opportunities.
  • Remote-friendly culture with dedicated support staff.

What We’re Looking For

At our firm, we value people who take pride in their work, pay attention to the details, and maintain a positive and professional attitude. We want individuals who can manage their time effectively, communicate clearly, and stay organized — even while working independently from home.

Company Details

we deal in sales and supply of textile products from farms …cotton and fiber to various companies and clients . we are based in few states and we are expanding our network so we need out field workers and remote staffs as well to complete tasks and company operations . we are happy to have you on our team.
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Remote Patient Monitoring (RPM)

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77901 Victoria $17 - $74 per hour Liberty Mutual Insurance

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Job Description

Full time Permanent
What is Remote Patient Monitoring (RPM) in the USA?

Remote Patient Monitoring (RPM) is a form of telehealth where healthcare providers use digital medical devices to collect and transmit patient health data from outside traditional clinical settings, such as a patient's home. This allows real-time or periodic monitoring of vital signs like blood pressure, glucose levels, weight, heart rate, and more, enabling timely interventions without in-person visits. RPM has surged in popularity post-COVID-19, with nearly 50 million Americans using such devices as of recent estimates.

How RPM Works

Patients use FDA-approved connected devices (e.g., wearable sensors, smart scales, or blood pressure cuffs) that automatically send data to a secure platform. Providers review this information via electronic health records (EHRs) or dedicated apps, often integrating AI for alerts on anomalies. Key steps include:

  1. Device Setup : Patients receive pre-configured devices shipped directly or integrated with EHRs.
  2. Data Collection : Devices transmit readings daily or as needed.
  3. Analysis & Response : Clinicians or AI tools flag issues, leading to virtual consultations or adjustments.
Benefits of RPM

RPM improves outcomes while reducing costs, especially for chronic conditions like diabetes, hypertension, and heart disease. Here's a summary of key advantages based on recent studies:

Benefit Description Evidence/Impact
Improved Patient Outcomes Early detection of issues prevents hospitalizations. Reduces readmissions by up to 38% for chronic disease patients.
Cost Savings Fewer ER visits and office appointments. Medicare estimates $100–$00 savings per patient annually.
Increased Access Ideal for rural or mobility-limited patients. 34 state Medicaid programs cover RPM devices.
Patient Engagement Empowers self-management via apps and feedback. Boosts adherence to treatment by 20–30%.
Provider Efficiency Automates routine checks, freeing time for complex care. AI integration flags 80% of critical alerts accurately.

Challenges include data privacy concerns, device accessibility for low-income groups, and reimbursement complexities, though adoption is growing.

RPM in the US Healthcare System
  • Medicare Coverage : CMS reimburses RPM under codes like CPT 99453–99458 for setup, monitoring, and management. Billing requires at least 16 days of data per month. Recent OIG audits (2025) emphasize proper documentation to avoid overbilling.
  • Market Growth : The US RPM market is projected to exceed $50 illion by 2025, driven by AI and wearables. About 15% of physicians used RPM pre-2020, now over 50%.
  • Regulatory Landscape : HIPAA ensures data security; FDA clears devices. Telehealth expansions via the 2022 Consolidated Appropriations Act made RPM permanent for Medicare.

Company Details

Company Overview Liberty Mutual is a global diversified insurer headquartered in Boston, Massachusetts. It was founded in 1912 (originally as the Massachusetts Employees Insurance Association) and later renamed Liberty Mutual. As of 2024, the company reports annual consolidated revenue of around US50.2 billion and employs over 40,000 people in 28+ countries and economies. The company operates globally, with strong operations in the U.S. (especially in property & casualty insurance) and expanding international presence. Manage a caseload of routine to moderately complex claims from investigation through resolution. Make decisions about coverage, liability/compensability and negotiating settlements. Establish action plans using best practices, protocols, regulatory issues and available resources. Conduct investigations to verify coverage and determine damages. Work with claimants, policyholders, attorneys, third-parties (appraisers, providers, etc). Assess policy coverage issues, establish reserve requirements, adjust reserves as needed during claim lifecycle.
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