11 Process Improvement jobs in Austin
Quality Assurance Manager
78716 Austin, Texas
Hijack Poker
Posted 26 days ago
Job Viewed
Job Description
Join to apply for the Quality Assurance Manager role at Hijack Poker
Join to apply for the Quality Assurance Manager role at Hijack Poker
Get AI-powered advice on this job and more exclusive features.
Position Overview
We are seeking a seasoned
Description
Position Overview
We are seeking a seasoned Quality Assurance Manager to drive the technical strategy and execution for the Hijack Poker app's delivery pipeline. This role is both strategic and hands-on: you'll guide the technical delivery aspects, including the design and implementation of our end-to-end testing framework, CI/CD pipelines, deployment processes, and release validation workflows, potentially working with and coordinating with our product, QA and operations teams."
This role requires someone with a deep understanding of the technical aspects of delivering high-integrity solutions for platforms requiring 24/7 availability, exceptional technical leadership, and ideally, experience in environments with similar uptime demands such as gaming or high-traffic mobile applications.
Responsibilities
- Define and implement the technical delivery strategy, framework, and roadmap across mobile (iOS/Android) and web platforms, with a strong emphasis on release engineering and quality assurance.
- Lead and mentor the technical aspects of delivery, potentially guiding team members involved in testing, automation, and release processes.
- Design, develop, and maintain automated testing frameworks, CI/CD pipelines, and deployment strategies to ensure the quality and stability of releases.
- Design and optimize delivery tools, pipelines, and dashboards in close collaboration with Engineering and DevOps.
- Own the technical release readiness and sign-off process for all app deployments, ensuring adherence to quality standards and operational requirements.
- Establish robust issue management and resolution workflows integrated with our issue tracking system (e.g., Jira), ensuring efficient triaging and communication across teams.
- Ensure technical documentation and automated checks keep pace with rapid development cycles and complex game logic, focusing on maintainability and reliability.
- Collaborate closely with Product, Engineering,QA, and Support teams to understand requirements, troubleshoot issues, and ensure smooth and high-quality releases.
- Champion technical excellence and a focus on delivering stable, high-integrity solutions, educating the broader organization on best practices for continuous delivery and quality.
Qualifications
- 710+ years of experience in technical delivery or software quality engineering, with at least 3 years in a technical leadership capacity.
- Strong experience designing and maintaining automation frameworks and CI/CD pipelines for complex applications, especially in mobile and/or real-time platforms.
- Hands-on experience with automation tools and technologies relevant to testing and deployment (e.g., Appium, Selenium, Playwright, scripting languages, cloud deployment tools).
- Deep understanding of CI/CD principles, infrastructure as code, and integrating quality gates into the delivery pipeline.
- Experience with issue tracking systems (e.g., Jira) and monitoring/alerting tools to ensure system stability and facilitate efficient issue resolution.
- Excellent communication and cross-functional collaboration skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
- Proven ability to operate in a fast-paced, iterative environment focused on delivering and maintaining highly available systems.
- Familiarity with platforms requiring high availability and resilience, such as real-money gaming, online services, or financial applications.
- Experience with testing real-time, stateful applications and understanding the challenges involved in ensuring their integrity and performance.
- Prior work in mobile gaming, gambling apps, fintech, or other environments with stringent uptime and reliability requirements.
- Understanding of security considerations and testing methodologies relevant to ensuring the integrity and reliability of 24/7 platforms.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Quality Assurance
Referrals increase your chances of interviewing at Hijack Poker by 2x
Sign in to set job alerts for Quality Assurance Manager roles.Austin, TX $50,000.00-$7,000.00 3 days ago
Austin, TX 70,000.00- 80,000.00 2 weeks ago
Warehouse Lead Industrial Engineer - Start-ups (Remote)Austin, TX 105,000.00- 120,000.00 1 week ago
Crypto Product Manager (Global-Remote-Non.US) IT Project Manager (PMP) - Public SectorAustin, TX 75,000.00- 125,000.00 6 days ago
Software Quality Engineer III - Bioinformatic PipelinesWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Apply Now
0
Director, Process Improvement & Operational Excellence
78703 Austin, Texas
Molina Healthcare
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
**Job Summary**
Leads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of MHI's business process improvement methodology and in the implementation of a business process improvement capability.
**Knowledge/Skills/Abilities**
- Defines program scope, establish approach for implementation and maintains program infrastructure
- Develop a method for assessing program effectiveness and a cadence for assessing and adjusting
- Develop approach for communication organizationally about the program
- Determine program support needs
- Gains agreement on process improvement opportunities to be undertaken and assists in the prioritization of approved initiatives/projects.
- Keeps abreast of current trends impacting Lean concepts/methodologies/tools to ensure that best practices are utilized in process improvement efforts.
- Coordinates and collaborates with Molina enterprise Operational Excellence team and health plan Operational Excellence teams
- Ensures appropriate alignment within the program with organizational Operational Excellence programs
- Manages the portfolio of projects, educational programs and coaching plan for the organization
- Develop managers and staff in lean principles, methodology and application through individual coaching, education and projects
- Explains and applies accepted methodologies (i.e. identify desired outcomes, analyze current processes/problems, collect/analyze relevant data, uncover root causes, develop performance/process improvement plan and implementation tactics, test recommendation and assess results.)
- Establish and maintain an education and coaching approach for all levels of staff. Continuously evaluates training and coaching needs of the organization as it relates to process improvement. Develops and maintains the necessary curriculum and supporting materials to education staff and leaders.
- Facilitates Lean improvement workshops in partnership with managers; develops and delivers presentations/education to mentor/coach various key leadership and management staff to promote awareness, understanding, acceptance and engagement of Lean concepts, methodologies and tools.
**Job Qualifications**
**Required Education**
Bachelor's degree required in a related field (Business Administration, Healthcare, Engineering, etc.)
**Required Experience**
- 8 years' experience in healthcare
- 4 years of management level experience
- Understanding of all areas of health plan operations: claims processing, customer service/call center, provider contracting, benefit design and configuration, product development, membership accounting and enrollment, operational systems, provider contracting, authorizations/referrals, utilization management.
- Understands key revenue levers and cost drivers of business processes.
- Understands critical success factors for the industry.
- Experience designing and delivering solutions related to operational improvement functions.
- Strong leadership qualities and ability to get results.
**Preferred Education**
Graduate Degree
**Preferred Experience**
- 6 years of healthcare related process improvement experience with demonstrable successes in application of Lean/Six-Sigma
- 10 years of process improvement experience
**Preferred License, Certification, Association**
LEAN certification and/or Lean Six Sigma Black Belt
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $107,028 - $250,446 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
**Job Summary**
Leads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of MHI's business process improvement methodology and in the implementation of a business process improvement capability.
**Knowledge/Skills/Abilities**
- Defines program scope, establish approach for implementation and maintains program infrastructure
- Develop a method for assessing program effectiveness and a cadence for assessing and adjusting
- Develop approach for communication organizationally about the program
- Determine program support needs
- Gains agreement on process improvement opportunities to be undertaken and assists in the prioritization of approved initiatives/projects.
- Keeps abreast of current trends impacting Lean concepts/methodologies/tools to ensure that best practices are utilized in process improvement efforts.
- Coordinates and collaborates with Molina enterprise Operational Excellence team and health plan Operational Excellence teams
- Ensures appropriate alignment within the program with organizational Operational Excellence programs
- Manages the portfolio of projects, educational programs and coaching plan for the organization
- Develop managers and staff in lean principles, methodology and application through individual coaching, education and projects
- Explains and applies accepted methodologies (i.e. identify desired outcomes, analyze current processes/problems, collect/analyze relevant data, uncover root causes, develop performance/process improvement plan and implementation tactics, test recommendation and assess results.)
- Establish and maintain an education and coaching approach for all levels of staff. Continuously evaluates training and coaching needs of the organization as it relates to process improvement. Develops and maintains the necessary curriculum and supporting materials to education staff and leaders.
- Facilitates Lean improvement workshops in partnership with managers; develops and delivers presentations/education to mentor/coach various key leadership and management staff to promote awareness, understanding, acceptance and engagement of Lean concepts, methodologies and tools.
**Job Qualifications**
**Required Education**
Bachelor's degree required in a related field (Business Administration, Healthcare, Engineering, etc.)
**Required Experience**
- 8 years' experience in healthcare
- 4 years of management level experience
- Understanding of all areas of health plan operations: claims processing, customer service/call center, provider contracting, benefit design and configuration, product development, membership accounting and enrollment, operational systems, provider contracting, authorizations/referrals, utilization management.
- Understands key revenue levers and cost drivers of business processes.
- Understands critical success factors for the industry.
- Experience designing and delivering solutions related to operational improvement functions.
- Strong leadership qualities and ability to get results.
**Preferred Education**
Graduate Degree
**Preferred Experience**
- 6 years of healthcare related process improvement experience with demonstrable successes in application of Lean/Six-Sigma
- 10 years of process improvement experience
**Preferred License, Certification, Association**
LEAN certification and/or Lean Six Sigma Black Belt
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $107,028 - $250,446 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
View Now
1
API Process Improvement Analyst II, Insurance
78703 Austin, Texas
Guardian Life
Posted 5 days ago
Job Viewed
Job Description
As the **API Process Improvement Analyst II,** you will spearhead communications with data exchange vendors to improve processes while being accountable to accurately address outstanding issues that require resolution and actionable insights and optimization. In addition, you will facilitate mapping of existing structure to Guardian Standards to ensure a seamless data exchange across systems to meet vendor needs when connections are not compatible with various platforms. Your role also entails identifying and triaging issues and supporting the resolution of all errors related to transferring, loading, and management of integrated data. Mentoring junior team members by sharing expertise and providing guidance is essential. You will also participate in projects with data exchange impacts including vendor changes, customer migrations, and customer add-on requests while setting up and configuring EDI/API connections for different types of data in complex situations.
**You are**
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
**You have**
+ Experience working with API connections (HTTP, REST, Web API, etc.)
+ Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
+ Strong computer skills: MS Excel, Postman
+ Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
+ Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
+ Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
+ Excellent communication skills, both oral and written
+ Demonstrated analytical skills
+ Ability to function in a team environment and build strong working relationships
+ Experience working in insurance industry preferred
+ 3+ years of experience with development of data feeds or data exchanges
+ College degree preferred or equivalent professional experience.'
**You will**
+ Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
+ Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
+ Coordinate validation of requirements with third-party administrators
+ Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
+ Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
+ Act as a liaison between the business community and IT.
+ Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
+ Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
+ Respond to internal and external inquiries regarding connection(s)
+ Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
+ Handle complex calls requiring research and explanations
+ Attend relevant training, job sharing, mentoring and establishing personal networks.
+ Maintain procedural guidelines.
+ Report system related problems.
+ Actively participate in team meetings.
+ Assist other team members when necessary to meet established deadlines and customer expectations.
Location
+ This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
**Salary Range:**
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
**You are**
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
**You have**
+ Experience working with API connections (HTTP, REST, Web API, etc.)
+ Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
+ Strong computer skills: MS Excel, Postman
+ Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
+ Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
+ Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
+ Excellent communication skills, both oral and written
+ Demonstrated analytical skills
+ Ability to function in a team environment and build strong working relationships
+ Experience working in insurance industry preferred
+ 3+ years of experience with development of data feeds or data exchanges
+ College degree preferred or equivalent professional experience.'
**You will**
+ Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
+ Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
+ Coordinate validation of requirements with third-party administrators
+ Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
+ Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
+ Act as a liaison between the business community and IT.
+ Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
+ Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
+ Respond to internal and external inquiries regarding connection(s)
+ Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
+ Handle complex calls requiring research and explanations
+ Attend relevant training, job sharing, mentoring and establishing personal networks.
+ Maintain procedural guidelines.
+ Report system related problems.
+ Actively participate in team meetings.
+ Assist other team members when necessary to meet established deadlines and customer expectations.
Location
+ This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
**Salary Range:**
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
View Now
2
Business Process Consultant
78716 Austin, Texas
VML MAP
Posted 6 days ago
Job Viewed
Job Description
Are you ready to elevate your career by designing transformative processes for global top-tier clients? Do you possess a keen business acumen and thrive in dynamic, data-driven environments? If so, you might be the Business Process Consultant we’re seeking for our expanding team in North America! What will your day look like? As a Business Process Consultant, you will play a pivotal role in mapping out and enhancing business processes at the intersection of people, tools, and methodologies. Your work will be foundational in establishing efficient internal delivery models that align with our company principles and meet client expectations. Each day, you'll engage in collaborative efforts to design and optimize processes that drive success for some of the world's most esteemed brands. More specifically, your tasks include: Leading workshops and conducting interviews with both external clients and internal stakeholders to gain insights into current marketing practices. Designing future-focused marketing processes by analyzing gathered data and aligning them with the client's strategic goals and organizational structure. Redefining roles and responsibilities to seamlessly integrate with newly developed processes. Evaluating and recommending enhancements to the client’s platform landscape to ensure robust support for new processes. Identifying opportunities for improvement and providing actionable recommendations to enhance performance. Creating comprehensive operational playbooks and compelling presentations. Developing and delivering training materials to educate stakeholders on new processes, tools, and methodologies. Supporting clients through the implementation phase, addressing feedback, and resolving any emerging challenges. Who are you going to work with? You will join a vibrant and diverse team of around 20 process consultants, primarily based in Copenhagen and London. This role offers a chance to immerse yourself in an international setting where personal and professional growth is encouraged. You will collaborate closely with experts from our technology, data, creative, and client teams across various global offices, including those in the US, UK, Sweden, Norway, Finland, Spain, Portugal, Canada, and Thailand. As leaders in our field, we partner with some of the world’s most admired brands to drive transformation. What do you bring to the table? You are an analytical thinker with a knack for navigating complex environments. Your logical approach allows you to dissect intricate business processes and reassemble them into cohesive, efficient systems. You thrive in dynamic settings, bringing a flexible mindset and a willingness to roll up your sleeves and get tasks done. Additionally, you are a proactive and sociable colleague, and you excel at building and nurturing relationships with colleagues and clients alike, ensuring seamless collaboration and successful outcomes. Ideally, you also posses: At least 3-5 years of experience in a similar role. Strong experience in mapping out and optimizing business processes, preferably with client-facing responsibilities. A background in agency or consultancy settings is highly advantageous. Preferably a relevant master's degree; ideally in business administration, marketing, social sciences, or a related field. Proven ability to navigate and thrive in complex environments both independently and collaboratively. Exceptional communication skills, including research, writing, and presentation capabilities. Strong aptitude for forming and sustaining cross-functional relationships. Proficiency in PowerPoint and familiarity with tools like Miro, SharePoint, Lucidchart and Visio. Given the global nature of our work, flexibility in working hours and willingness to travel are essential. Embrace this opportunity to make a significant impact in a thriving, innovative environment! A leader in personalized customer experiences VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM.With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. #LI-EMEA WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy . California residents should read our California Recruitment Privacy Notice . Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website / Link to portfolio * Website Password (if applicable) How did you hear about us? * Select. What is your preferred name? * What is your desired salary? * Are you authorized to work in the country where this job is located? * Select. Will you in the future require employer sponsorship to work where this job is located? * Select. Are you currently a WPP employee? * Select. If you are currently a WPP employee, what brand are you affiliated with? Have you worked for a WPP agency in the past 10 years? * Select. As part of our recruitment process, we kindly request that you provide us with two written references. Can you please confirm if you have any that you can provide? Select. If you already have your references, please feel free to upload them here. Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr
View Now
3
Business Process & Systems Specialist
78716 Austin, Texas
Dealerware
Posted 1 day ago
Job Viewed
Job Description
About Dealerware:
Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. Dealerware was recognized by Built In as one of the 100 Best Places to Work in Austin, TX in 2025 for the fourth consecutive year.
Dealerware's team is currently hiring for a Business Process & Systems Specialist to drive scalability, efficiency, and operational excellence across our organization. This role will be responsible for acting as the admin and/or subject matter expert for tools such as Salesforce, Zendesk, Gainsight, HubSpot, and Formstack. The ideal candidate will have a data-driven mindset, strong analytical skills, and a track record of process improvement in a SaaS, fleet management, or automotive industry setting.
As a Business Process & Systems Specialist, you will:
Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. Dealerware was recognized by Built In as one of the 100 Best Places to Work in Austin, TX in 2025 for the fourth consecutive year.
Dealerware's team is currently hiring for a Business Process & Systems Specialist to drive scalability, efficiency, and operational excellence across our organization. This role will be responsible for acting as the admin and/or subject matter expert for tools such as Salesforce, Zendesk, Gainsight, HubSpot, and Formstack. The ideal candidate will have a data-driven mindset, strong analytical skills, and a track record of process improvement in a SaaS, fleet management, or automotive industry setting.
As a Business Process & Systems Specialist, you will:
- Provide support to the business by serving as an internal subject matter expert for various internal systems (e.g., Salesforce, Gainsight, Zendesk, HubSpot, etc.)
- Perform Salesforce administrative tasks such as creating profiles, roles, users, page layouts, approvals, workflows, reports, and dashboards in Salesforce, Zendesk, and Gainsight.
- Support the setup and optimization of HubSpot workflows and automations to streamline marketing and sales operations.
- Design custom formula fields, field dependencies, and validation rules.
- Manage large data imports, exports and quality assurance.
- Own and optimize the churn tracking and processing workflow to improve customer retention strategies.
- Evaluate industry best practices and implement customized solutions for scalable growth.
- Bachelor's degree in Data Science, Business Finance, or a related field.
- 3+ years of experience in business operations and/or SaaS industry roles.
- Salesforce certified
- Experience with HubSpot or similar marketing automation tools is a plus.
- Strong proficiency in data and operational analytics:
- Experience with CRMs & BI tools (e.g., Salesforce, Gainsight, Zendesk, Formstack, HubSpot, etc.)
- Technical expertise in data querying (SQL), system Integrations, and automation toolsets (Workato or similar)
- Experience in the automotive software industry
- Competitive base salary with bonus incentive eligibility
- Full benefits (medical, dental, vision, 401K) + free telehealth (includes therapy visits)
- On-demand educational courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
- Flexible work
- Generous Paid Parental Leave program
- Modern office and a dynamic team in downtown Austin with free parking
- Friendly, small company environment with a progressive culture
- Backed by Audi, a 116-year-old automotive industry leader
- Discounts on Audi vehicle purchases and discounted leases through the Vehicle Lease Program
Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
View Now
4
Quality Business Process Architect
78716 Austin, Texas
Keylent Inc
Posted 6 days ago
Job Viewed
Job Description
Quality Business Process Architect MAHIN-JOB-36649
Role:-Quality Business Process Architect
Location:- Austin,TX
Mode of Hire:- FTE/Subcon
The Business Architect drives the functional alignment between strategic goals and key business decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives. The primary focus of this person's work includes the analysis of business motivations and business operations, through the use of business analysis frameworks and related networks that link these aspects of the enterprise together.
Responsibilities/Duties:
§ Drive process standardization & business metrics within their process area § Manage project planning, work breakdown, and time tracking § Benchmark end-to-end best practice § Sign-off detailed design on time § Resolve all process integration gaps and escalations § Identify & mitigate risk w/ signed off plan § Vet customizations § Document integrated process/value stream map including QMS documents § Drive training content and documentation of transactions § Initiate and partner on integration test strategy, plan, and scripts § On-time sign-off of integrated solution BU Exec Mgt and BPO Exec Mgt.
§ Supports driving user acceptance of change
Skills required:
This role is for a person with extensive Business Process, Manufacturing Quality Mgt, and/or IT Functional Analyst experience in SAP (hands-ons & systems) in the Quality workspace with specific expertise in the SAP QM Module. Self-starter, little management required, driven, ability to work well in a team environment extensively both upwards and downwards in the organization is essential. Travel may be required Domestic and International.
Required Skills/Experience:
§ Leadership and driving decisions across the organization (downward, across, upward) § Deep functional knowledge § Cross functional knowledge § Strong project and matrixed management experience § Business process mapping and redesign § Dedication: 100% (across strategic and tactical responsibilities for program and project)
Role:-Quality Business Process Architect
Location:- Austin,TX
Mode of Hire:- FTE/Subcon
The Business Architect drives the functional alignment between strategic goals and key business decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives. The primary focus of this person's work includes the analysis of business motivations and business operations, through the use of business analysis frameworks and related networks that link these aspects of the enterprise together.
Responsibilities/Duties:
§ Drive process standardization & business metrics within their process area § Manage project planning, work breakdown, and time tracking § Benchmark end-to-end best practice § Sign-off detailed design on time § Resolve all process integration gaps and escalations § Identify & mitigate risk w/ signed off plan § Vet customizations § Document integrated process/value stream map including QMS documents § Drive training content and documentation of transactions § Initiate and partner on integration test strategy, plan, and scripts § On-time sign-off of integrated solution BU Exec Mgt and BPO Exec Mgt.
§ Supports driving user acceptance of change
Skills required:
This role is for a person with extensive Business Process, Manufacturing Quality Mgt, and/or IT Functional Analyst experience in SAP (hands-ons & systems) in the Quality workspace with specific expertise in the SAP QM Module. Self-starter, little management required, driven, ability to work well in a team environment extensively both upwards and downwards in the organization is essential. Travel may be required Domestic and International.
Required Skills/Experience:
§ Leadership and driving decisions across the organization (downward, across, upward) § Deep functional knowledge § Cross functional knowledge § Strong project and matrixed management experience § Business process mapping and redesign § Dedication: 100% (across strategic and tactical responsibilities for program and project)
View Now
5
Manager, Business Process Optimization
78703 Austin, Texas
Nelnet
Posted 12 days ago
Job Viewed
Job Description
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
This role leads a team focused on identifying and executing high-impact process improvements across the organization. It partners with executives and stakeholders to prioritize initiatives, align cross-functional resources, and drive measurable performance gains. As a working manager, this role ensures hands-on leadership by actively contributing to the design and development of technical solutions, maintaining deep technical engagement while guiding the team toward strategic outcomes and continuous improvement.
The Manager plays a pivotal role in integrating advanced technologies-including artificial intelligence (AI), machine learning (ML), and automation-into process redesign efforts. By aligning cross-functional resources and tracking performance metrics, the Manager ensures that optimization initiatives deliver measurable value and support the organization's broader AI Strategy.
**JOB RESPONSIBILITIES:**
+ Lead the Business Process Optimization team, setting strategic direction and managing day-to-day operations.
+ Engage with senior executives and stakeholders to identify and prioritize high-impact process improvement opportunities.
+ Oversee intake, evaluation, and execution of optimization initiatives across business units.
+ Coordinate cross-functional teams and ensure alignment with stakeholders throughout project lifecycles.
+ Guide the integration of automation technologies into process improvement strategies.
+ Contribute directly to the design, development, and deployment of automation solutions.
+ Track and report on performance metrics, team effectiveness, and initiative outcomes.
+ Foster a culture of continuous improvement, innovation, and operational excellence.
+ Provide thought leadership on industry trends, best practices, and emerging technologies.
+ Mentor team members and support their professional development.
**Pay Range for this role is - $110,000 - $130,000
**EDUCATION:**
+ Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field is preferred.
+ Equivalent experience (minimum 4 years) will be considered in lieu of a degree.
**EXPERIENCE:**
+ 5+ years of experience in business process improvement, operations strategy, or a related field.
+ 3+ years of development experience in a high-level programming language.
+ Experience supervising and directing the design, development, and deployment of automation solutions.
+ Proven track record of leading cross-functional initiatives and delivering measurable business outcomes.
+ Familiarity with automation technologies and their application in business operations.
+ Experience with Python and Microsoft Power Automate is highly preferred.
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
+ Strategic thinking and the ability to translate vision into actionable plans.
+ Strong leadership and team management skills, with experience guiding high-performing teams.
+ Excellent communication and stakeholder engagement skills, including executive-level interaction.
+ Proficiency in process mapping, root cause analysis, and performance tracking.
+ Comprehensive knowledge of automation tools, platforms, and best practices.
+ Expert programming and critical thinking skills, with a demonstrated track record in process automation and optimization.
+ Ability to manage multiple priorities and drive results in a fast-paced environment.
+ Commitment to continuous improvement and fostering a culture of innovation.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
This role leads a team focused on identifying and executing high-impact process improvements across the organization. It partners with executives and stakeholders to prioritize initiatives, align cross-functional resources, and drive measurable performance gains. As a working manager, this role ensures hands-on leadership by actively contributing to the design and development of technical solutions, maintaining deep technical engagement while guiding the team toward strategic outcomes and continuous improvement.
The Manager plays a pivotal role in integrating advanced technologies-including artificial intelligence (AI), machine learning (ML), and automation-into process redesign efforts. By aligning cross-functional resources and tracking performance metrics, the Manager ensures that optimization initiatives deliver measurable value and support the organization's broader AI Strategy.
**JOB RESPONSIBILITIES:**
+ Lead the Business Process Optimization team, setting strategic direction and managing day-to-day operations.
+ Engage with senior executives and stakeholders to identify and prioritize high-impact process improvement opportunities.
+ Oversee intake, evaluation, and execution of optimization initiatives across business units.
+ Coordinate cross-functional teams and ensure alignment with stakeholders throughout project lifecycles.
+ Guide the integration of automation technologies into process improvement strategies.
+ Contribute directly to the design, development, and deployment of automation solutions.
+ Track and report on performance metrics, team effectiveness, and initiative outcomes.
+ Foster a culture of continuous improvement, innovation, and operational excellence.
+ Provide thought leadership on industry trends, best practices, and emerging technologies.
+ Mentor team members and support their professional development.
**Pay Range for this role is - $110,000 - $130,000
**EDUCATION:**
+ Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field is preferred.
+ Equivalent experience (minimum 4 years) will be considered in lieu of a degree.
**EXPERIENCE:**
+ 5+ years of experience in business process improvement, operations strategy, or a related field.
+ 3+ years of development experience in a high-level programming language.
+ Experience supervising and directing the design, development, and deployment of automation solutions.
+ Proven track record of leading cross-functional initiatives and delivering measurable business outcomes.
+ Familiarity with automation technologies and their application in business operations.
+ Experience with Python and Microsoft Power Automate is highly preferred.
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
+ Strategic thinking and the ability to translate vision into actionable plans.
+ Strong leadership and team management skills, with experience guiding high-performing teams.
+ Excellent communication and stakeholder engagement skills, including executive-level interaction.
+ Proficiency in process mapping, root cause analysis, and performance tracking.
+ Comprehensive knowledge of automation tools, platforms, and best practices.
+ Expert programming and critical thinking skills, with a demonstrated track record in process automation and optimization.
+ Ability to manage multiple priorities and drive results in a fast-paced environment.
+ Commitment to continuous improvement and fostering a culture of innovation.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
View Now
Be The First To Know
About the latest Process improvement Jobs in Austin !
6
Business Process Consultant - ServiceNow
78703 Austin, Texas
SHI
Posted 12 days ago
Job Viewed
Job Description
**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are a leading ServiceNow partner dedicated to helping organizations transform their business operations through innovative digital workflows and solutions. Our team of experts works closely with clients to identify opportunities, implement best practices, and maximize the value of their ServiceNow investment.
We are seeking an experienced Business Process Analyst to join our growing team. In this role, you will serve as the bridge between our clients' business needs and ServiceNow's technical capabilities. You will analyze current business processes, identify improvement opportunities, and design optimized workflows within the ServiceNow platform.
**Role Description**
+ Conduct a thorough analysis of clients' existing business processes and workflows
+ Facilitate discovery workshops and requirements gathering sessions with stakeholders
+ Translate business requirements into functional specifications for ServiceNow implementation
+ Design process flows and workflow diagrams using industry-standard tools
+ Identify process improvement opportunities to enhance efficiency and effectiveness
+ Develop detailed documentation of current and future state processes
+ Collaborate with technical teams to ensure proper implementation of designed solutions
+ Provide guidance on ServiceNow best practices and platform capabilities
+ Support user acceptance testing and process validation
+ Deliver training to end users on new processes and ServiceNow functionality
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
+ Proficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.)
+ Experience with process mapping tools (Visio, Lucidchart, etc.)
+ Understanding of workflow automation and integration concepts
+ Knowledge of project management methodologies
+ Familiarity with data analysis and reporting tools
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience
+ 3+ years of experience in business process analysis, preferably in IT service management
+ ServiceNow certification (Certified System Administrator or higher) preferred
+ Strong understanding of ITIL framework and IT service management principles
+ Experience with process improvement methodologies (Lean, Six Sigma)
+ Willingness to travel occasionally
The base salary for this position is $40,000 - 160,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 168,000 - 182,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
We are a leading ServiceNow partner dedicated to helping organizations transform their business operations through innovative digital workflows and solutions. Our team of experts works closely with clients to identify opportunities, implement best practices, and maximize the value of their ServiceNow investment.
We are seeking an experienced Business Process Analyst to join our growing team. In this role, you will serve as the bridge between our clients' business needs and ServiceNow's technical capabilities. You will analyze current business processes, identify improvement opportunities, and design optimized workflows within the ServiceNow platform.
**Role Description**
+ Conduct a thorough analysis of clients' existing business processes and workflows
+ Facilitate discovery workshops and requirements gathering sessions with stakeholders
+ Translate business requirements into functional specifications for ServiceNow implementation
+ Design process flows and workflow diagrams using industry-standard tools
+ Identify process improvement opportunities to enhance efficiency and effectiveness
+ Develop detailed documentation of current and future state processes
+ Collaborate with technical teams to ensure proper implementation of designed solutions
+ Provide guidance on ServiceNow best practices and platform capabilities
+ Support user acceptance testing and process validation
+ Deliver training to end users on new processes and ServiceNow functionality
**Behaviors and Competencies**
+ Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
+ Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
**Skill Level Requirements**
+ Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert
+ Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert
+ Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert
+ Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert
+ Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert
+ Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert
+ Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert
+ Proficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.)
+ Experience with process mapping tools (Visio, Lucidchart, etc.)
+ Understanding of workflow automation and integration concepts
+ Knowledge of project management methodologies
+ Familiarity with data analysis and reporting tools
**Other Requirements**
+ Completed Bachelor's Degree or relevant work experience
+ 3+ years of experience in business process analysis, preferably in IT service management
+ ServiceNow certification (Certified System Administrator or higher) preferred
+ Strong understanding of ITIL framework and IT service management principles
+ Experience with process improvement methodologies (Lean, Six Sigma)
+ Willingness to travel occasionally
The base salary for this position is $40,000 - 160,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 168,000 - 182,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
View Now
7
Data Scientist - Business Process Re-Engineering
78703 Austin, Texas
Apple
Posted 1 day ago
Job Viewed
Job Description
Data Scientist - Business Process Re-Engineering
**Austin, Texas, United States**
**Operations and Supply Chain**
**Summary**
Posted: **Jul 17, 2025**
Role Number: **200613277**
Apple is a place where extraordinary people gather to do their best work. If you're excited by the idea of making a real impact, a career with Apple might be your dream job. Just be prepared to dream big!
An expert in advanced analytics, you are passionate about turning data into impactful insights, and driving creative data science solutions. You are skilled at creating analytical models and interactive visualizations. You are a motivated self-starter, comfortable navigating through ambiguity to evaluate complex data, analyze data from multiple angles, build analytical workflows, to deliver findings that directly impact the business. If this describes you, then you should consider joining us!
**Description**
- You have outstanding communication skills, proven data science and advanced analytics capabilities, strong business acumen, and an innate drive to deliver results
- You are a self-starter, comfortable with ambiguity, and enjoy working in a fast-paced dynamic environment - Innovative and strategic approach to reporting and business analytics
- Develop custom models, algorithms, and interactive visualizations to deliver Supply Chain insights - Wrangle and analyze data to identify patterns, trends, and feature engineering
- Evaluate business needs through in-depth conversations with business users to understand the domain and apply data science for insights
- Present key findings to leadership to evaluate business impact, in non-technical terms
**Minimum Qualifications**
+ Bachelor's degree required in Data Science, Machine Learning, Computer Science, Mathematics or Statistics. MSc in Data Science or Operations Research
+ 5+ Years of experience in modeling and solving large-size decision optimization problems using constraint programming, mixed integer programming, etc., and data science, machine learning, anomaly detection techniques
+ Skilled in Python
**Preferred Qualifications**
+ Meticulous attention to detail, data integrity, and data wrangling
+ Passionate about understanding and solving problems, drawing insights and hidden patterns from data, visualization and data storytelling
+ Ability to get things done, experience in delivering end-to-end projects
+ Knowledge of relational database technologies such as Snowflake, MySQL, and lightweight user interfaces like Streamlit, Tableau, ThoughtSpot, virtualization using Docker, Kubernetes
+ Ability to articulate complex AI concepts in business terms, know how to tell a story to highlight key insights, and present analysis effectively to key partners
+ High intellectual curiosity to learn and understand business needs
+ Excellent social skills to collaborate with cross-functional partners to share knowledge, communicate findings, and integrate feedback
+ Proven ability to operate comfortably and effectively in a fast-paced, highly-matrixed, rapidly changing environment
+ Demonstrated collaboration as well as leadership and influencing skills
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Austin, Texas, United States**
**Operations and Supply Chain**
**Summary**
Posted: **Jul 17, 2025**
Role Number: **200613277**
Apple is a place where extraordinary people gather to do their best work. If you're excited by the idea of making a real impact, a career with Apple might be your dream job. Just be prepared to dream big!
An expert in advanced analytics, you are passionate about turning data into impactful insights, and driving creative data science solutions. You are skilled at creating analytical models and interactive visualizations. You are a motivated self-starter, comfortable navigating through ambiguity to evaluate complex data, analyze data from multiple angles, build analytical workflows, to deliver findings that directly impact the business. If this describes you, then you should consider joining us!
**Description**
- You have outstanding communication skills, proven data science and advanced analytics capabilities, strong business acumen, and an innate drive to deliver results
- You are a self-starter, comfortable with ambiguity, and enjoy working in a fast-paced dynamic environment - Innovative and strategic approach to reporting and business analytics
- Develop custom models, algorithms, and interactive visualizations to deliver Supply Chain insights - Wrangle and analyze data to identify patterns, trends, and feature engineering
- Evaluate business needs through in-depth conversations with business users to understand the domain and apply data science for insights
- Present key findings to leadership to evaluate business impact, in non-technical terms
**Minimum Qualifications**
+ Bachelor's degree required in Data Science, Machine Learning, Computer Science, Mathematics or Statistics. MSc in Data Science or Operations Research
+ 5+ Years of experience in modeling and solving large-size decision optimization problems using constraint programming, mixed integer programming, etc., and data science, machine learning, anomaly detection techniques
+ Skilled in Python
**Preferred Qualifications**
+ Meticulous attention to detail, data integrity, and data wrangling
+ Passionate about understanding and solving problems, drawing insights and hidden patterns from data, visualization and data storytelling
+ Ability to get things done, experience in delivering end-to-end projects
+ Knowledge of relational database technologies such as Snowflake, MySQL, and lightweight user interfaces like Streamlit, Tableau, ThoughtSpot, virtualization using Docker, Kubernetes
+ Ability to articulate complex AI concepts in business terms, know how to tell a story to highlight key insights, and present analysis effectively to key partners
+ High intellectual curiosity to learn and understand business needs
+ Excellent social skills to collaborate with cross-functional partners to share knowledge, communicate findings, and integrate feedback
+ Proven ability to operate comfortably and effectively in a fast-paced, highly-matrixed, rapidly changing environment
+ Demonstrated collaboration as well as leadership and influencing skills
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
View Now
8
Lead Business Process Analyst - Automation Lab
78703 Austin, Texas
Lumen
Posted 3 days ago
Job Viewed
Job Description
**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen's GTM segments - Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector. The Lead business process analyst will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization. Specifically, the Lead Business Process Analyst will collaborate with AI technical specialists to redesign workflows and integrate AI into business processes where it adds value.
**The Main Responsibilities**
+ Help develop the framework for identifying which processes and workflows should / can be automated in part or whole using AI technologies. Develop the commercial and technical framework to be used to identify and prioritize processes to be automated to improve outcomes - speed, level of effort, cost.
+ Help reengineer and optimize processes and workflows by partnering with AI technology specialists to integrate AI technologies into processes and workflows.
+ Collaborate closely with IT, Data Science, Operations, and AI technology specialists to gather requirements and integrate AI solutions into the existing technology stack.
+ Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
+ Help to establish key performance indicators (KPIs) to measure the impact of these process automation projects on business outcomes.
+ Regularly report progress of process automation projects to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.
**What We Look For in a Candidate**
+ Bachelor's degree in a related field or equivalent years of experience and expertise. Master's or relevant advanced degree is preferred.
+ 5+ years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI/ML projects or digital transformation initiatives
+ Knowledge of artificial intelligence and machine learning concepts (supervised, unsupervised learning, NLP, computer vision, etc).
+ Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).
+ Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross-functionally to deliver complex projects on schedule.
+ Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions
+ Outstanding communication skills, both written and verbal.
+ Enthusiasm for continuous learning and staying current with technological advancements. Adaptable to rapidly changing tools or project requirements. A track record of implementing new technologies or driving innovation in a dynamic environment
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$103,711 - $38,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
108,896 - 145,195 in these states: CO HI MI MN NC NH NV OR RI
114,082 - 152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
**What to Expect Next**
#LI-SJ1
Requisition #: 339076
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
07/26/2025
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen's GTM segments - Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector. The Lead business process analyst will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization. Specifically, the Lead Business Process Analyst will collaborate with AI technical specialists to redesign workflows and integrate AI into business processes where it adds value.
**The Main Responsibilities**
+ Help develop the framework for identifying which processes and workflows should / can be automated in part or whole using AI technologies. Develop the commercial and technical framework to be used to identify and prioritize processes to be automated to improve outcomes - speed, level of effort, cost.
+ Help reengineer and optimize processes and workflows by partnering with AI technology specialists to integrate AI technologies into processes and workflows.
+ Collaborate closely with IT, Data Science, Operations, and AI technology specialists to gather requirements and integrate AI solutions into the existing technology stack.
+ Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
+ Help to establish key performance indicators (KPIs) to measure the impact of these process automation projects on business outcomes.
+ Regularly report progress of process automation projects to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.
**What We Look For in a Candidate**
+ Bachelor's degree in a related field or equivalent years of experience and expertise. Master's or relevant advanced degree is preferred.
+ 5+ years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI/ML projects or digital transformation initiatives
+ Knowledge of artificial intelligence and machine learning concepts (supervised, unsupervised learning, NLP, computer vision, etc).
+ Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).
+ Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross-functionally to deliver complex projects on schedule.
+ Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions
+ Outstanding communication skills, both written and verbal.
+ Enthusiasm for continuous learning and staying current with technological advancements. Adaptable to rapidly changing tools or project requirements. A track record of implementing new technologies or driving innovation in a dynamic environment
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$103,711 - $38,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
108,896 - 145,195 in these states: CO HI MI MN NC NH NV OR RI
114,082 - 152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits ( Structure
**What to Expect Next**
#LI-SJ1
Requisition #: 339076
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
07/26/2025
View Now
9