320 Customer Relations jobs in Randallstown

Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-247273
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**Job Description Summary**
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
**Position Summary:**
The Sales Education and Training manager for Account Management will design and deliver educational programs that will ultimately assist to increase the overall performance of our sales teams and ensure they have the skills to achieve their goals. This requires a commitment to work together with sales, sales management and marketing to identify challenges they face on the job and recommend ways to increase productivity.
The primary responsibility of the Account Management Trainer is to develop and implement best-in-class sales readiness and training programs across the full Diagnostic Portfolio including but not limited to ID/AST, BD MAX assay, BD Onclarity and BD Veritor. This includes preparing learning material including a curriculum approach supporting the entry level sales associate, changing market conditions warranting educational support, conducting skills gap analysis and evaluation results after each training session. A sound understanding of professional selling and operational best practices are keys to success in this role. The ideal candidate will take a consultative and strategic approach to training, professional development and customer experience. The goal is to build knowledge and competencies to support business objectives, maximizing sales execution, elevating effectiveness to deliver high impact results.
The successful Sales Education and Training Manager is an energetic team player who can influence and motivate others while building a wide network. This person must have exceptional interpersonal skills and can establish open, collaborative communication channels with colleagues at every level and in every department.
**Essential /Key Job Responsibilities** **:**
+ Review and understand the strategic imperatives for Diagnostic Solutions to design and adjust educational curriculum in support of the business strategy.
+ Facilitate onboarding product training program, design courses and education based on sound adult learning principals with excellent communication and coaching skills. This includes supporting marketing launches and continuing education for tenured sales personnel.
+ Advanced sales training - responsible for developing and implementing training for tenured sales personnel and field sales managers as appropriate and necessary.
+ Works collaboratively with sales management, marketing, sales enablement and field sales training to ensure that the curricula, content and sales training agenda drives alignment to the fiscal year SMAP (sales marketing action plan)
+ Assesses talent by performing skill gap analysis to identify areas of improvement and create targeted training to meet the evolving business demands.
+ Drive sales process, ensure tools and internal platforms are leveraged to manage all aspects of the Specimen Management business.
+ Data driven approach to measuring effectiveness of training programs by participating in quarterly field ride along with new associates, using data from post training surveys and from FST and RBM coaching reports. Track and maintain associate training score card.
+ New product training - responsible for working with Sales Enablement, Marketing and Product Management in development of training programs for new product launches.
+ Creation of instructor-led, distance learning, video and web based, and other formatted curricula and content as needed.
+ Other duties as assigned.
**Qualifications:**
+ Advanced sales training - responsible for developing and implementing training for tenured sales personnel and field sales managers as appropriate and necessary.
+ New product training - responsible for working with Sales Enablement, Marketing and Product Management in development of training programs for new product launches.
+ Creation of instructor-led, distance learning, video and web based, and other formatted curricula and content as needed.
+ Measure effectiveness of training programs. Develop reports and comprehensive programs analysis. Identifies needs and implements improvements.
+ Other duties as assigned.
**Skill Requirements** **:**
+ Strong communication and exceptional presentation skills.
+ Strong listening and assessment skills
+ Strong questioning and problem-solving skills+ Excellent organizational skills and attention to detail
+ Proven ability to handle and drive multiple projects, work under deadlines and manage change
+ Proven ability to establish goals, set clear expectations, prioritize activities and follow-through with timely execution of cross-functional team environment
+ Ability/willingness to travel
+ Detailed project management skills
+ Ability to work independently; manage and direct supportive staff
+ Proficient in the use of a personal computer and tablet with intermediate level of keyboarding skills, MS Excel, MS Word, PS PowerPoint and SFDC
**Education and Experience:**
+ Three plus (3+) years professional training experience, field sales training, training management and familiarity with influencing stakeholders in a matrix organization
+ Five plus (5+) year's successful professional development experience with demonstrated results.
+ Capital sales experience required; laboratory capital or consumable sales experience preferred
+ Bachelor's degree required
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit? Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
Optional Skills
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**Primary Work Location**
USA MD - Sparks - 7 Loveton Circle
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$99,700.00 - $164,300.00 USD Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Account Service Manager Sr - Pharmacy Account Management**
**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**CarelonRx Pharmacy** is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The **Account Service Manager, Sr,** is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and units.
**How you will make an impact:**
+ Provides strategic planning and account management for large accounts.
+ Directs and manages the administration of contractual requirements and obligations.
+ Manages the new and renewal implementation process for accounts.
+ Interfaces with operations to ensure smooth delivery of services.
+ Maintains ongoing account relationships at multiple levels throughout the customer's organization. Make recommendations for improvements to meet customers¿ expectations.
+ Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
+ Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
+ Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
+ Coordinates open enrollment meetings, renewal process and training sessions.
+ Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
+ Provides guidance or expertise to less experienced account service managers.
+ Make routine account visits to attend client meetings as necessary.
**Minimum Requirements:**
+ Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
+ A sales license may be required.
+ Travels to worksite and other locations as necessary.
**Preferred Experience, Skills, and Capabilities**
+ Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
+ Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.
+ Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.
+ Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
+ Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
+ Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $91,308-$150,006.
Locations: District of Columbia (Washington, DC), Maryland
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.