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Customer Service And Support
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Job Description
We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.
Responsibilities- Build expert, dynamic knowledge of the company’s products and services
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications
- High school diploma or equivalent
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
Company Details
Data Quality Specialist
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Our client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for over twenty years, our client provides the resources necessary for their team members to excel and reach their career goals in the communications industry.
DUTIES AND RESPONSIBILITIES
- Verifies, corrects and enters participant information into centralized database;
- Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
- Monitors database reports to assure consistency with hardcopy records and other logs
- Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
- Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
- Trains staff on database and answers questions relating to the system
- Supports any technical and reporting issues for the Program;
- Assists with program funder audits and monitoring visits;
- Attends conferences and regular meetings with database contractors and Funder staff
- Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
- Exports data and upload to Funder repository as directed
- Other duties as may be required to support the program with database and information system expertise.
- Terminating data jacks
- Installing support structures (ladders, racks, j-hooks)
- Building out cable closets (MDF/IDFs)
- Inspect all procedures, specifications, methods, and results of production and installation.
- Review all projects/task records for accuracy and completeness before sending to customer.
- Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used.
- Investigation of client quality complaints.
- Evaluation of new materials prior to field installation.
- Internal audits to verify compliance to regulations and standards.
- Provide a customer focused service that is responsive, flexible and cost effective.
- Participate in driving the demand planning process and ensure effective scheduling.
- Provide timely and relevant reports and analysis of key trends for managers as required.
- Responsible for the application of best practice.
- Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy.
Basic scope of work includes:
- Pulling, routing, installing and terminating structured cabling infrastructure in a commercial environment.
- 4+ years' experience installing and servicing voice and data systems in a commercial environment.
- Ownership of basic telecom tools: Punch down, snips, wire strippers, cordless drill, Hard Hat, Boots, Safety Glasses, etc.
- Familiarity with BICSI, EIA, TIA or NEC Standards.
ESSENTIAL DUTIES:
- Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
- Monitors accuracy of system reports, verifies database matches hard copy records.
- Creates reports to support Program Manager, shelter management and case managers
- Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
- Trains program staff on HMIS, subject matter expert for staff
- Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder
- Exports data and upload to Funder repository monthly
- Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
- Other duties as required (subject to change based on the needs of the organization).
- Occasionally assist with special events and public functions
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- High School Diploma or equivalent
EXPERIENCE:
- 1-year experience operating/maintaining database
PREFERRED QUALIFICATIONS:
- Bachelor's degree preferred
- U.S. Veteran preferred.
- Familiarity with HMIS, Clarity programs
- Experience working with veterans, people in recovery and/or homelessness individuals
- Bilingual preferred (English and Spanish)
Company Details
Administrative - Data Entry Clerk
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The data entry specialist reviews and manages daily request intake spreadsheets. Data entry specialists must perform data entry and analysis including reviewing Excel spreadsheets for inaccuracies, verifying information, and replacing/updating information. This position is vital to our process and will be monitored and audited daily by supervisory staff. The ideal candidate will have strong knowledge of Microsoft Excel, a keen eye for detail, and a professional communication style.
Responsibilities- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Tests customer and account system changes and upgrades by inputting new data; reviewing output.
- Secures information by completing data base backups.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed
Qualifications
· Strong proficiency in Microsoft Excel (V-lookup, pivot tables, data entry)
· Excellent time management and multitasking skills
· Detail oriented with excellent organizational and multitasking skills
· Strong written and verbal communication skills
· Prior experience in logistic or data entry is a plus.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Details
Accountant
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Job Description
We are seeking a detail-oriented and experienced Accountant to join our team at Tidewater Roofing. As an integral part of the Finance department, the Accountant will be responsible for managing financial records, preparing financial reports, and ensuring compliance with all accounting regulations.
Responsibilities:- Manage all aspects of accounting including accounts payable, accounts receivable, and general ledger
- Prepare monthly financial statements and reports for management
- Assist with budgeting and forecasting processes
- Ensure compliance with all local, state, and federal tax regulations
- Conduct regular audits to identify discrepancies and ensure accuracy
- Bachelor's degree in Accounting or Finance
- CPA certification preferred
- Minimum of 3 years of accounting experience
- Proficiency in accounting software and MS Excel
- Strong analytical and problem-solving skills
If you are a dedicated and organized individual with a passion for numbers, we invite you to apply for the Accountant position at Tidewater Roofing. Join our team and help us continue to grow and succeed in the roofing industry.
Company Details
Administrative Assistant
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We are seeking a detail-oriented and organized Administrative Assistant to join our team at Tidewater Roofing. The ideal candidate will provide administrative support to ensure efficient operation of the office. If you are a proactive individual with excellent communication skills and a strong work ethic, we want to hear from you!
Responsibilities:- Answer and direct phone calls
- Organize and schedule appointments
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Proven experience as an administrative assistant or office admin assistant
- Proficiency in MS Office (MS Excel and MS Word, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- High School diploma or equivalent
If you meet the qualifications and are interested in becoming a part of our team, please submit your resume and cover letter to [email protected]
Company Details
Data Entry
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Job Description
Tidewater Roofing is seeking a detail-oriented and organized individual to join our team as a Data Entry Clerk. This role is crucial to the smooth operation of our office and requires accuracy and efficiency in entering and maintaining data.
Responsibilities:- Inputting data from various sources into the company database
- Ensuring accuracy and completeness of all data entered
- Organizing and maintaining electronic and hard copy files
- Assisting with data cleanup and data validation projects
- Generating reports and summaries based on entered data
- High school diploma or equivalent
- Proven experience in data entry or related field
- Proficiency in Microsoft Office suite
- Excellent typing skills and attention to detail
- Ability to work independently and prioritize tasks
- Strong organizational skills
- Ability to work efficiently under pressure
- Excellent communication skills
- Problem-solving skills
If you are a team player with a strong work ethic and a passion for accuracy, we encourage you to apply for the Data Entry Clerk position at Tidewater Roofing.
Company Details
Customer Service Representative
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Job Description
Denologix is an Information Management and IT consulting company specializing in Big Data, Business Intelligence, and data integration services. They provide services such as planning, development, implementation, and support for data quality, master data management (MDM), and systems integration to help businesses gain insights from their data and make smarter decisions.
We are seeking a highly organized and proactive Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth office operations, providing exceptional customer support, and maintaining an organized workspace.
Responsibilities
Provide outstanding customer service and support at the front desk, greeting visitors and answering inquiries.
Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
Assist in calendar management, scheduling appointments, and coordinating meetings for team members.
Perform clerical duties including filing documents, data entry, and maintaining organized records.
Support office management tasks such as ordering supplies and maintaining inventory.
Utilize computer literacy to manage various software applications for documentation and communication.
Implement effective time management strategies to prioritize tasks and meet deadlines.
Skills
Strong customer support skills with a focus on delivering exceptional service.
Proficient in front desk operations and handling inquiries with professionalism.
Excellent phone etiquette to ensure clear communication with clients and colleagues.
Solid experience in customer service roles, demonstrating the ability to handle diverse situations effectively.
Company Details
Front office Executive
Posted today
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Job Description
Denologix is an Information Management and IT consulting company specializing in Big Data, Business Intelligence, and data integration services. They provide services such as planning, development, implementation, and support for data quality, master data management (MDM), and systems integration to help businesses gain insights from their data and make smarter decisions.
We are seeking a highly organized and proactive Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth office operations, providing exceptional customer support, and maintaining an organized workspace.
Responsibilities
Provide outstanding customer service and support at the front desk, greeting visitors and answering inquiries.
Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
Assist in calendar management, scheduling appointments, and coordinating meetings for team members.
Perform clerical duties including filing documents, data entry, and maintaining organized records.
Support office management tasks such as ordering supplies and maintaining inventory.
Utilize computer literacy to manage various software applications for documentation and communication.
Implement effective time management strategies to prioritize tasks and meet deadlines.
Skills
Strong customer support skills with a focus on delivering exceptional service.
Proficient in front desk operations and handling inquiries with professionalism.
Excellent phone etiquette to ensure clear communication with clients and colleagues.
Solid experience in customer service roles, demonstrating the ability to handle diverse situations effectively.
Company Details
Facilities Operations Project Coordinator
Posted today
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Job Description
Denologix is an Information Management and IT consulting company specializing in Big Data, Business Intelligence, and data integration services. They provide services such as planning, development, implementation, and support for data quality, master data management (MDM), and systems integration to help businesses gain insights from their data and make smarter decisions.
We are seeking a highly organized and proactive Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth office operations, providing exceptional customer support, and maintaining an organized workspace.
Responsibilities
Provide outstanding customer service and support at the front desk, greeting visitors and answering inquiries.
Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
Assist in calendar management, scheduling appointments, and coordinating meetings for team members.
Perform clerical duties including filing documents, data entry, and maintaining organized records.
Support office management tasks such as ordering supplies and maintaining inventory.
Utilize computer literacy to manage various software applications for documentation and communication.
Implement effective time management strategies to prioritize tasks and meet deadlines.
Skills
Strong customer support skills with a focus on delivering exceptional service.
Proficient in front desk operations and handling inquiries with professionalism.
Excellent phone etiquette to ensure clear communication with clients and colleagues.
Solid experience in customer service roles, demonstrating the ability to handle diverse situations effectively.
Company Details
Insurance - Customer Service Representative
Posted today
Job Viewed
Job Description
Denologix is an Information Management and IT consulting company specializing in Big Data, Business Intelligence, and data integration services. They provide services such as planning, development, implementation, and support for data quality, master data management (MDM), and systems integration to help businesses gain insights from their data and make smarter decisions.
We are seeking a highly organized and proactive Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth office operations, providing exceptional customer support, and maintaining an organized workspace.
Responsibilities
Provide outstanding customer service and support at the front desk, greeting visitors and answering inquiries.
Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
Assist in calendar management, scheduling appointments, and coordinating meetings for team members.
Perform clerical duties including filing documents, data entry, and maintaining organized records.
Support office management tasks such as ordering supplies and maintaining inventory.
Utilize computer literacy to manage various software applications for documentation and communication.