43 Customer Success jobs in Arlington

This range is provided by Mainz Brady Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$25.00/hr - $0.00/hr

Customer Support Account Manager

On-site in Fort Worth, Texas

Were looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, you'll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rolloutson time, on budget, and with zero surprises.

What Youll Do:

• Bridge the gap between the sales handoff and flawless project delivery for enterprise clients
• Scope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)
• Work cross-functionally with procurement, scheduling, and engineering teams to drive execution
• Own the project timeline from kickoff to completion, making sure nothing falls through the cracks
• Visit client sites to validate needs, assess scope, and track progress
• Serve as the technical point of contact and make sure every detail aligns with client expectations

This Role Is Not :

A sales or business development role (weve got a team for that)

A high-touch customer success jobyour focus is execution, precision, and results

What You Bring:

• Strong technical chopsespecially in AV/IT, hardware, or system deployment environments
• Experience leading customer-facing projects or technical implementations
• On-site availability within the Dallas-Fort Worth area
• Self-starter mentality with next-level organization and follow-through
• Bonus: Experience in fast-moving tech, integration, or enterprise operations environments

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Customer Service
• Industries Audio and Video Equipment Manufacturing

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Customer Service Manager, Lost Time - Airport Customer Experience Administration

Fort Worth, TX 90,000.00- 117,000.00 4 days ago

Customer Success Manager (Sales Support)

Irving, TX 70,000.00- 102,000.00 4 days ago

Customer Service Manager, Airport Customer Operations Customer Success Manager - Strategic Accounts

Irving, TX 70,000.00- 102,000.00 4 days ago

Irving, TX 70,000.00- 102,000.00 18 hours ago

Irving, TX 70,000.00- 102,000.00 1 week ago

Enterprise Customer Success Manager (CSM)

Fort Worth, TX 50,000.00- 70,000.00 2 months ago

Owner Loyalty Manager (Customer Service Manager) Apertura Futura: Customer Service Manager - State Farm Agent Team Member Project Manager / Client Success Manager Project Manager / Client Success Manager Client Success Manager (Fluent Portuguese Required)

Irving, TX 70,000.00- 102,000.00 1 week ago

Client Success Manager, Commercial Insurance

Keller, TX 60,000.00- 70,000.00 4 days ago

Control Account Manager and Proposal Support - Level 3

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**Customer Success Manager**
The Customer Success Manager (CSM) position is responsible for expanding and developing long-term partnerships with their portfolio of assigned partners by connecting with key business stakeholders. Responsibilities are to provide value added solutions to the existing platforms, which will include add on solutions/upgrades or new solutions. The CSM will also be the critical contact for resolving issues with our current platform and leveraging their great relationships to create a path to a solution. Day to day interaction can vary from store level pharmacy managers to chain Directors and or VP's. The CSM will work with partner C-Suite and VP's in providing value-based results with our existing solutions through quarterly business reviews and/or annual account reviews.
**Responsibilities**
+ Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
+ Enable successful roll-out of solutions, including collaboration with various internal resources including Operations, Training, Marketing and Product teams.
+ Develop and maintain relationships with assigned accounts key business leaders
+ Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
+ Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)
+ Develop and maintain relationships with senior level executives at assigned accounts to identify opportunities, develop alliances and ensure customer needs are met.
+ Act as both the internal and external customer liaison, serving as the customer sponsor, including monitoring and supporting all activity through the appropriate part of our organization and escalating customer issues quickly if problems are not being addressed sufficiently
+ Represent the voice of the customer to inform our value and product roadmap
+ Conduct presentations, demonstrations, and corporate site visits.
+ Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to assist in understanding and meeting customer requirements. Provide direction and coordinate activities to support customer needs. Research, develop and communicate corrective actions needed to resolve problems. Set appropriate expectations with internal teams. Negotiate timelines and ensure that all deadlines are achieved.
+ Meets assigned goals for quota attainment, account strategy development, revenue retention and growth and reference ability in assigned accounts
**Required Knowledge and Skills**
+ Experience working with large enterprise customers
+ Exceptional communication skills, highly organized, collaborative and detail oriented
+ Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
+ Empathetic, positive attitude with a desire to help our customers reach their goals
**Basic Qualifications**
+ Associates Degree or 3+ years of relevant Omnicell experience.
+ 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
+ Aptitude to learn, understand and communicate technical information and solutions.
**Preferred Qualifications**
+ Bachelor's Degree
+ 5 years' experience managing customer or account relationships in SaaS solutions
+ 2 years' experience as a business manager in a retail pharmacy, working with vendors providing communications and patient centric solutions.
+ Support efforts to deliver projected revenue and identify potential sales opportunities to expand use of EnlivenHealth solutions.
+ Basic Salesforce Knowledge
+ Ability to interact with and positively influence a diverse group of individuals/departments.
+ Identify new business opportunities and cultivate relationships to build trust and increase profit.
+ Solid verbal, interpersonal and written communication skills with the ability to make management level presentations.
+ Delivering and communicating ROI for our clients, throughout the customer lifecycle
+ Demonstrated analytical, quantitative and problem-solving skills.
+ Excellent proven organizational, time-management and multitasking skills.
+ Ability to effectively prioritize, lead and manage multiple projects.
+ Self-motivation, ability to work in teams and adapt to a fast paced and changing environment.
**Work Conditions**
+ Remote (home office environment)
+ Occasional Travel:15-20% travel
+ Physical Requirements - Sitting, standing, walking, and using a keyboard.
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
+ As **Passionate Transformers** , we find a better way to innovate relentlessly?
+ Being **Mission Driven,** we consistently deliver on our promises?
+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation?
+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.
+ **Intellectually Curious,** eager to think deeper to learn and improve.
+ In **Doing the Right Thing** , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
**About The Team**
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4293
Job Category: Customer Success
Posting Date: 06/25/2025, 2:34 PM
Job Schedule: Full time
Locations: Dallas, TX, United States
Los Angeles, CA, United States
New York, NY, United States
Chicago, IL, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Customer Success Director
Job ID
226822
Posted
19-Jun-2025
Role type
Full-time
Areas of Interest
Capital Markets
Location(s)
Dallas - Texas - United States of America
CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore our Careers ( page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.
**About the Role:**
As a CBRE Customer Success Director, you will lead initiatives to enhance user experience and drive the functional effectiveness of both new and existing data and technology systems.
This position is part of the Advisory Services - Customer Success team, which partners with internal stakeholders and business units to develop, support, and deliver training on innovative and current technology solutions.
**What You'll Do:**
+ **Team Leadership & Development:** Provide direct supervision and leadership to team members, including training, performance evaluations, coaching, and career development. Oversee recruitment and onboarding of new staff.
+ **Operational Management:** Manage daily team operations by setting work schedules, assigning responsibilities, and ensuring cross-training. Monitor progress against departmental goals and deadlines, offering mentorship and support as needed.
+ **Vendor & Stakeholder Relations:** Build and maintain strong relationships with technology vendors and external partners to ensure alignment with business needs and service expectations.
+ **Financial Oversight:** Develop and manage the department's annual budget. Monitor platform financial performance, analyze business trends, and provide strategic insights to optimize outcomes.
+ **Platform Implementation & Support:** Support the implementation of new platforms by allocating resources, coordinating with clients, and ensuring service delivery aligns with expectations.
+ **Program Execution:** Lead the execution of a custom internal SaaS ecosystem for the Advisory Services sector, driving digital transformation initiatives.
+ **Data Governance & Analytics:** Deliver data-driven intel and provide ongoing updates to senior leadership using custom reports and dashboards.
+ **Client Engagement:** Build and nurture strong relationships with key stakeholders to ensure alignment with user needs and business goals. Maintain high adoption rated; increase platform active users.
+ **Strategic Insight & Cross-Functional Collaboration:** Leverage deep knowledge of business operations and cross-functional dynamics to drive performance and support strategic initiatives. Influence the product roadmap through continuous feedback and collaboration with cross-functional teams.
+ **Leadership & Influence:** Model CBRE's RISE values through actions and decision-making. Influence peers and stakeholders to align with organizational goals and negotiate effectively with diverse parties to achieve shared outcomes.
+ **Problem Solving & Innovation:** Identify and resolve complex operational and organizational challenges using a collaborative and resourceful approach. Drive continuous improvement by refining processes and introducing innovative practices.
+ **Process Improvement & Quality Assurance:** Evaluate and enhance existing systems and procedures to ensure consistent delivery of high-quality services.
+ **Change Management:** Lead transformative initiatives that significantly improve methods, processes, and standards within the department. Develop and implement white-glove change management strategies to support user adoption and engagement.
**What You'll Need:**
_To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._
+ **Education & Experience:** Bachelor's degree strongly preferred, with a minimum of 12 years of relevant professional experience. A combination of education and equivalent experience will be considered in lieu of a degree. Prior experience in commercial real estate is a plus.
+ **Communication & Leadership:** Proven ability to convey complex, sensitive, or challenging information with clarity and professionalism. Adept at setting clear performance expectations and resolving issues with discretion.
+ **Talent Management:** Demonstrated experience in staffing, talent selection, training, employee development, coaching, mentoring, performance evaluation, and retention strategies.
+ **Organizational & Analytical Skills:** Highly organized with a proactive and analytical approach. Strong attention to detail and the ability to manage multiple priorities effectively.
+ **Business Acumen:** Strong understanding of multiple business disciplines and the key drivers that influence departmental and cross-functional performance. Ability to perform complex calculations involving percentages, fractions, and financial metrics.
+ **Project Management:** Demonstrated success in leading cross-functional teams and managing projects to achieve strategic goals.
+ **Technical Skills:** Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required. Familiarity with the customizable Salesforce platform is strongly preferred.
_Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future._
**Why CBRE?**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
**Our Values in Hiring**
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Our client, a leading innovator in their respective field, is seeking a highly motivated and skilled Customer Success Representative to join their dynamic team. This pivotal role is based in Fort Worth, Texas, US and offers a unique opportunity to contribute to groundbreaking projects and make a tangible impact within a collaborative and forward-thinking environment. We are looking for an individual who is passionate about their craft and eager to push the boundaries of what's possible.

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries, issues, and complaints efficiently and courteously.
• Document all customer interactions accurately in the CRM system.
• Educate customers on products, services, and policies.
• Escalate complex issues to appropriate departments for resolution.
• Maintain a high level of professionalism and empathy in all interactions.
• Identify opportunities to improve the customer experience.
• Meet or exceed individual and team performance metrics.
• Stay updated on product knowledge and service offerings.
• Collaborate with team members to share best practices.

Required Qualifications:

• High school diploma or equivalent; some college preferred.
• 2+ years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving and de-escalation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work in a fast-paced call center or office environment.
• Basic technical troubleshooting skills (for helpdesk roles).
• Reliable and punctual.

Why Join Our Client?
Our client offers a comprehensive benefits package designed to support your well-being and professional growth. This includes competitive salary, health, dental, and vision insurance, paid time off, a 401(k) matching program, and opportunities for continuous learning and career advancement. You'll be part of a vibrant culture that values innovation, teamwork, and a healthy work-life balance. We foster an inclusive environment where every voice is heard and respected, encouraging employees to bring their unique perspectives to the table. Our commitment to excellence extends beyond our products/services to our people, investing in their development and success.

If you are a driven professional looking for your next challenge and meet the qualifications outlined above, we encourage you to apply. Join a team that is shaping the future and making a real difference. We are actively reviewing applications and look forward to hearing from you!

Our client, a distinguished leader in the Customer Service & Helpdesk sector, is actively seeking a highly skilled and motivated Customer Success Representative to join their thriving team in Fort Worth, Texas, US . This full-time opportunity offers a competitive salary of $48,000 - $55,000 per annum and the chance to contribute significantly to groundbreaking projects. This is an on-site position based in Fort Worth, Texas, US , offering a vibrant work environment. At our client's organization, we believe in fostering an environment where innovation thrives, and every team member is empowered to reach their full potential. We are committed to diversity, equity, and inclusion, recognizing that a variety of perspectives enriches our work and strengthens our community. Joining us means becoming part of a forward-thinking company that values continuous learning, professional development, and a healthy work-life balance. We are dedicated to making a positive impact, both through our core business and our broader societal contributions. Our culture is collaborative, supportive, and driven by a shared passion for excellence and pushing the boundaries of what's possible in the Customer Service & Helpdesk space. We offer a dynamic work setting where your contributions are recognized and rewarded, encouraging you to bring your best self to work every day. Key Responsibilities:

• Strategic Contribution: Actively participate in the development and execution of strategic initiatives relevant to the Customer Success Representative role, aligning with organizational goals and objectives. This involves detailed planning, resource allocation, and continuous monitoring to ensure project success and alignment with broader business aims.
• Operational Excellence: Manage and optimize day-to-day operations pertinent to the role, ensuring efficiency, quality, and adherence to best practices. This includes process improvement, workflow optimization, and implementing effective solutions to operational challenges, with a focus on customer satisfaction.
• Stakeholder Collaboration: Foster strong relationships and effective communication channels with internal and external stakeholders, including clients, vendors, and cross-functional teams. Collaborate closely to gather requirements, provide updates, and ensure mutual understanding and alignment on customer success metrics.
• Problem Solving & Innovation: Identify and analyze complex issues, developing and implementing innovative solutions to overcome challenges and improve outcomes for customers. This requires a proactive approach to problem identification, critical thinking, and a willingness to explore new methodologies for enhanced service delivery.
• Reporting & Analysis: Prepare comprehensive reports, analyses, and presentations detailing performance metrics, customer satisfaction, and key insights. Utilize data-driven approaches to inform decision-making and recommend strategic adjustments to customer service processes.
• Continuous Improvement: Champion a culture of continuous improvement, regularly reviewing processes, tools, and methodologies to enhance effectiveness and efficiency in customer interactions. Stay abreast of industry trends and emerging technologies to ensure our client remains at the forefront of the Customer Service & Helpdesk sector.
• Customer Advocacy: Serve as a primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution while maintaining a high level of professionalism and empathy. Advocate for customer needs within the organization.

Qualifications:

• Educational Background: A Bachelor's degree in a relevant field such as Customer Service and Helpdesk, Business Administration, or a closely related discipline is highly preferred. Advanced degrees (Master's or PhD) may be advantageous for specialized roles.
• Experience: Proven professional experience in a similar full-time role, with a track record of success and demonstrable impact in customer service or support. The ideal candidate will have 2-4 years of experience in a customer-facing role.
• Technical Proficiency: Strong command of industry-standard CRM software (e.g., Salesforce, Zendesk) and ticketing systems. Ability to quickly learn and master new technologies relevant to customer support operations.
• Analytical Skills: Exceptional analytical and problem-solving abilities, with a keen eye for detail and the capacity to interpret customer data to derive actionable insights.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences. Strong presentation and interpersonal skills are crucial for collaboration and client interaction.
• Adaptability & Resilience: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively and adapting to evolving customer needs. Demonstrated resilience in navigating complex customer situations.
• Team Player: A collaborative mindset with the ability to work effectively both independently and as part of a multidisciplinary team, contributing positively to group dynamics and shared customer success goals.

What Our Client Offers:
Our client provides a comprehensive benefits package designed to support the well-being and professional growth of their employees. This includes:

• Competitive salary and performance-based bonuses.
• Generous paid time off and holidays.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Opportunities for professional development, training, and continuous learning.
• A vibrant and inclusive company culture that values innovation and collaboration.
• Employee assistance programs and wellness initiatives.
• Flexible work arrangements where applicable.

If you are a driven professional eager to make a significant impact in the Customer Service & Helpdesk sector and are looking for a challenging yet rewarding opportunity in Fort Worth, Texas, US , we encourage you to apply. Join our client's team and help shape the future of their industry. They are an Equal Opportunity Employer and value diversity at their company. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these factors. Apply today and take the next step in your career!

Our client, a rapidly growing technology company specializing in SaaS solutions, is seeking a dedicated Customer Success Specialist to join their vibrant team in Fort Worth, Texas, US . This role is crucial for building strong relationships with clients, ensuring their successful adoption and ongoing satisfaction with our products, and identifying opportunities for growth. The ideal candidate will be highly customer-centric, possess excellent communication skills, and be passionate about helping businesses thrive.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of assigned clients, building strong, long-term relationships.
• Onboard new clients, providing comprehensive training and guiding them through the initial setup process.
• Proactively engage with clients to understand their business needs, ensure product adoption, and maximize their return on investment.
• Identify potential risks to client satisfaction and retention, and work proactively to mitigate them.
• Provide ongoing support and guidance, addressing client inquiries and resolving issues in a timely and efficient manner.
• Collaborate with sales, product, and technical support teams to ensure a seamless customer experience.
• Conduct regular check-ins and business reviews with clients to assess their progress and identify opportunities for upselling or cross-selling.
• Gather client feedback and advocate for their needs internally to inform product development and service improvements.
• Create and deliver customized presentations and product demonstrations.
• Develop and maintain expert knowledge of our product features, benefits, and best practices.
• Document all client interactions and activities accurately in the CRM system.
• Contribute to the development of customer success resources and playbooks.

Qualifications:

• Bachelor's degree in Business, Communications, or a related field.
• 2-4 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or technology environment.
• Proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills, with a professional and empathetic demeanor.
• Strong problem-solving abilities and a proactive approach to client management.
• Ability to understand complex technical concepts and explain them clearly to non-technical users.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Self-motivated and able to work both independently and as part of a team.
• Demonstrated ability to drive product adoption and client satisfaction.
• Experience with data analysis and reporting on customer metrics is a plus.

Our client offers a vibrant, supportive, and collaborative work environment, competitive salary, comprehensive benefits, and excellent opportunities for professional growth. Join a team dedicated to empowering businesses through exceptional customer experiences.

About Our Client: Our client is a forward-thinking organization renowned for its commitment to excellence and innovation within the Customer Service & Helpdesk sector. With a strong presence in the market and a reputation for fostering professional growth, they are dedicated to delivering outstanding results and making a significant impact. They pride themselves on a collaborative culture, valuing diversity and providing ample opportunities for continuous learning and development. Joining their team means becoming part of a supportive environment where your contributions are recognized and your career aspirations are nurtured. This particular role is based in the vibrant city of Dallas, Texas, US , a hub for talent and innovation.

The Opportunity: We are currently seeking a highly motivated and skilled Customer Success Associate to play a key role in our client's operations. This is an exciting opportunity for a professional who is eager to contribute to significant projects and advance their career within a leading organization. You will be instrumental in achieving strategic objectives and enhancing operational capabilities. The role offers a challenging yet rewarding experience, providing exposure to cutting-edge practices and technologies in the Customer Service & Helpdesk field.

Key Responsibilities:

• Strategic Planning & Execution: Develop and implement comprehensive strategies aligned with organizational goals, ensuring successful execution of initiatives.
• Project Management: Oversee projects from conception to completion, managing timelines, budgets, and resources effectively to deliver results on schedule.
• Stakeholder Collaboration: Work closely with internal teams, external partners, and clients to foster strong relationships and ensure alignment on project objectives.
• Analysis & Reporting: Conduct detailed analysis of performance metrics, prepare insightful reports, and present findings to senior management to support data-driven decision-making.
• Continuous Improvement: Identify opportunities for process optimization and efficiency gains, implementing best practices to enhance overall operational effectiveness.
• Problem Solving: Proactively identify potential issues and develop innovative solutions to overcome challenges, maintaining project momentum and quality.
• Mentorship & Leadership (if applicable): Guide and mentor junior team members, fostering a collaborative and high-performing team environment.

Qualifications:

• Educational Background: Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Computer Science, or specific field related to Customer Service & Helpdesk). A Master's degree or professional certification is a plus.
• Experience: Minimum of 3-5 years of progressive experience in the Customer Service & Helpdesk sector, with a proven track record of success in similar roles.
• Technical Proficiency: Strong command of industry-standard tools, software, and methodologies relevant to Customer Service & Helpdesk (e.g., CRM, ERP, project management software, data analysis tools, specific design software).
• Problem-Solving Skills: Exceptional analytical and critical thinking abilities, with a capacity to develop practical solutions to complex problems.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities and challenges.
• Team Player: A collaborative mindset with the ability to work effectively both independently and as part of a cross-functional team.

What Our Client Offers: Our client offers a competitive salary and benefits package, commensurate with experience and qualifications. This includes comprehensive health benefits, a generous paid time off policy, retirement savings plans, and opportunities for professional development and career advancement. You will be part of a vibrant and inclusive workplace culture that values innovation, integrity, and impact.

The role also emphasizes a commitment to best practices and continuous learning, ensuring the team remains at the forefront of industry advancements. You will contribute to a culture of innovation and excellence, working alongside talented professionals who are passionate about their work. This position is a fantastic chance to make a tangible impact and grow your professional network within a supportive organization.

Our client, a leading SaaS company providing innovative software solutions to businesses, is searching for a dedicated and empathetic Customer Success Specialist to join their growing team in Dallas, Texas, US . This role is pivotal in ensuring our clients derive maximum value from the products, fostering long-term relationships, and driving customer retention and satisfaction. The Customer Success Specialist will serve as a primary point of contact for a portfolio of clients, guiding them through onboarding, providing ongoing support, and proactive engagement to anticipate their needs. This is an excellent opportunity for someone passionate about building relationships and delivering exceptional service.

Key Responsibilities:

• Onboard new clients, guiding them through product setup, feature utilization, and best practices to ensure successful adoption.
• Serve as the main point of contact for a designated portfolio of clients, building strong, trusting relationships.
• Proactively engage with clients to understand their business objectives, identify potential challenges, and offer solutions.
• Conduct regular check-ins, business reviews, and training sessions to ensure clients are fully leveraging the product's capabilities.
• Monitor customer health metrics, identify at-risk accounts, and develop strategies to mitigate churn.
• Collaborate closely with sales, product, and technical support teams to resolve complex client issues and relay customer feedback for product enhancements.
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with the sales team.
• Create and maintain documentation, FAQs, and self-service resources for clients.
• Advocate for customer needs internally, influencing product roadmap and service improvements.
• Track and report on key customer success metrics, including retention rates, satisfaction scores, and product usage.

Required Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2-4 years of experience in a Customer Success, Account Management, or B2B Customer Service role, preferably in a SaaS environment.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills, with a talent for active listening and problem-solving.
• Strong organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Empathy, patience, and a genuine desire to help customers succeed.

Preferred Qualifications:

• Experience with technical support or troubleshooting software issues.
• Familiarity with Agile methodologies.
• Experience delivering product demonstrations and training.

Our client offers a supportive and collaborative work environment, competitive salary, performance bonuses, and a comprehensive benefits package. They value customer satisfaction above all and provide ample opportunities for career growth.

Join to apply for the Customer Success Manager - Solutions role at myGwork - LGBTQ+ Business Community

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Join to apply for the Customer Success Manager - Solutions role at myGwork - LGBTQ+ Business Community

This job is with RS Group, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About RS Group

Across the industrial design, manufacturing and maintenance worlds, were the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customers challenges across design, procurement, inventory and maintenance. We strive to deliver the best possible service and provide a seamless procurement experience.

Our values are: We are one team. We deliver brilliantly. We do the right thing. We make every day better. These values unite our c.9,000 global colleagues and differentiate us from our competition.

Together, we can make great things happen. Aim for amazing and beyond.

Customer Success Manager Solutions Delivery
Job Description

• Own the delivery of Custom Order Solutions from quote to cash.
• Collaborate with VAS BDMs, Sales, and internal stakeholders to validate requirements, scope feasibility, and build detailed customer-facing quotes and documentation.
• Maintain visibility across fulfilment timelines, component availability, partner workflows, and invoicing cycles.
• Act as the primary contact for backlog management and fulfilment performance across assigned orders.
• Provide proactive updates and communication across internal and customer-facing touchpoints.
• Serve as a trusted advisor and central point of contact for customers throughout onboarding, fulfilment, and post-sale engagement.
• Resolve escalations quickly and effectively, acting as the customers internal advocate.
• Develop and refine onboarding materials, templates, SOPs, and process documentation to improve transparency and repeatability.
• Support onboarding and success for eProcurement Solutions when required, including PunchOut, EDI/cXML, hosted catalogs, and integrations with Spend Management Platforms (e.g., Coupa, SAP Ariba, Jaggaer).
• Partner with other CSMs and Sales to deliver seamless customer experiences across solution types.
• Participate in the development of scalable processes that align with both Custom Order and eProcurement solution delivery.
• Use KPIs and dashboards to monitor performance and drive improvements in order accuracy, lead time, and customer satisfaction.
• Support the development of SLA frameworks, ensuring accurate front-end data capture to enable effective measurement.
• Contribute insights for continuous improvement efforts and collaborate across teams to refine value streams and delivery models.
• Build foundational knowledge in eProcurement and emerging RS capabilities (e.g., VMI, Web Order Tools).
• Progress toward becoming a balanced subject matter expert, able to flex seamlessly across both Custom Order and eProcurement portfolios.

Location:

Dallas Fort Worth, TX

Remote/Office Location/Hybrid:

Remote or Hybrid

Travel Requirements:

Domestic

About The Role

As a Customer Success Manager Solutions Delivery, your primary focus will be to lead the successful delivery and adoption of RS Value Added Solutions for Americas customers. These solutions involve complex, tailored, and often non-standard configurations that require a high level of coordination, problem-solving, and attention to detail.

Youll act as a key interface between Sales, GSBS, Supply Chain, 3rd party software and fulfilment partners, and our customers, ensuring that every step of the sales into service process runs smoothly. From scoping and quoting to fulfilment, integration, and reporting, you will drive transparency, accountability, and continuous improvement across the value stream.

Whilst this role will initially have an emphasis on Custom Order Solutions, the role holder will play a critical support role across RSs broader solutions portfolio, including eProcurement capabilities such as PunchOut, EDI/cXML, eCatalogs, and other emerging services like Vendor Managed Inventory (VMI) and web order management tools. Over time, youll expand your knowledge and become a balanced subject matter expert across all solution areas.

Success Will Come From

• Collaborating extensively: Work closely with solutions, technology, digital, supply chain, marketing, and sales teams to ensure a seamless customer experience.
• Optimizing processes: Develop, monitor, and enhance scalable processes and tools to support customer onboarding and ongoing success.
• Serving as an SME: Act as an internal and external subject matter expert (SME) for Custom Order Solutions.
• Working with partners: Support the wider Solutions Team to build out broad and productive relationships with technology and fulfilment partners.

What were looking for

• 35 years in a customer-facing role such as customer success, sales operations, order fulfilment, or solution delivery.
• Strong background in supporting custom, configured, or non-standard order workflows in a distribution, manufacturing, or technical services setting.
• Proven track record of managing internal stakeholders and delivering on customer expectations across complex workflows.
• Excellent communication skills, with a proactive and solution-oriented mindset.
• Strong attention to detail and organizational skills to manage priorities and maintain visibility into deliverables.
• Comfort working in CRM tools (Salesforce preferred) and ERP systems such as SAP.
• Familiarity with quote-to-order and order-to-cash processes.

Desirable

• Exposure to eProcurement integrations and platforms (PunchOut, cXML/EDI, eCatalogs, Coupa, Ariba, Jaggaer, etc.).
• Experience working with both front-end sales and back-office operations teams.
• Understanding of MRO, industrial distribution, or capital equipment environments.
• Willingness to grow into broader solution ownership and customer-facing SME responsibilities.

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Appliances, Electrical, and Electronics Manufacturing

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